# Rewards Network Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rewards Network the right Customer Loyalty solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218998/Rewards-Network/reviews --- Rewards Network 4.8 (32) [View alternatives](https://www.capterra.com/p/218998/Rewards-Network/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Rewards Network Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews MT Marco T ownerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “I have found it is a better quality customer that comes in than other marketing programs with discount diners and better reviews.“ August 19, 2021 AP AMI P OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The site it redirects us to needs us to login again and the dashboard to review orders is hard to navigate.“ July 13, 2021 Tim W Chief Executive OfficerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to navigate through and brings value with succinct reporting and solid features.“ June 17, 2021 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim W. Chief Executive Officer Food & Beverages Used the software for: Less than 6 months ### "Rewards Network" June 17, 2021 5.0 Customer service is key for the partnerships my company makes, the team of \[SENSITIVE CONTENT HIDDEN\] have been great. Pros Easy to navigate through and brings value with succinct reporting and solid features. Cons No issues over the few months I have used the software. I have found value with all aspects to date. Review Source fG finbar G. Owner Food & Beverages Used the software for: 2+ years ### "Long term satisfied customer " June 16, 2021 5.0 This is an excellent product and company that have never left me down and have worked with me through good and bad times . Always been there to support me no matter what the situation. Top class around Pros Obviously the cash and the ability to plan ahead and use this in the future. After a period you can predict the flow of payments and when you will receive more cadh Cons There is really not much wrong they have fixed any issues that they had over the years to be honest Review Source SY Sundeep Y. Jr. QA Restaurants Used the software for: 2+ years ### "Ripoff" April 13, 2022 1.0 Very Bad. Pros Nothing I can think of. It is just a ripoff. You will regret if you go with it. Cons Everything you can imagine. The top one is there is no transparency. Review Source JC Jim C. Owner Restaurants Used the software for: 2+ years ### "Simple software, easy to use for busy people" June 16, 2021 5.0 Love RN, my reps and their customers! Excellent tool for businesses small and large Pros Connecting with customers immediately, without any middle people, is crucial. The customer hears directly from me, the owner. Cons Needs larger fonts for those of us who wear cheaters to see!! Review Source MT Marco T. owner Restaurants Used the software for: 2+ years ### "Rewards Program" August 19, 2021 5.0 I've been with them for a few years. They have great customer service and the reps are professional and always take care of me. Pros I have found it is a better quality customer that comes in than other marketing programs with discount diners and better reviews. Cons The cost is not a set price. It varies week to week based on how much their members spend. Review Source JB Joby B. Owner Restaurants Used the software for: 2+ years ### "Great marketing product " June 21, 2021 5.0 Excellent bang for our buck. I have recommended to many other businesses Pros This product drives business with larger spending guests Cons Sometimes the reports are a bit tricky to navigate Review Source DP Diana P. Owner/Operator Restaurants Used the software for: 2+ years ### "Good program!" June 16, 2021 5.0 I have truly enjoyed working with the staff. Pros The monitoring and reporting is very useful in managing my business. Cons It took them awhile to get me on board --just couldn't wrap my head around it --but they were diligent and I am so glad they were. Review Source JL Jeff L. Owner Restaurants Used the software for: 2+ years ### "Rewards Network Review" June 21, 2021 5.0 Excellent. Customer Loyalty. New Business. Helps us focus on if and where we need to make improvements. Pros Ease of access to data. We love the rating system that customers use and help it to focus on potential problem areas to improve our guest experience. Cons I have no complaints.We love the rating system that customers use and help it to focus on potential problem areas to improve our guest experience. Reason for choosing Rewards Network We didn’t look at any alternatives. Review Source BM Bob M. Owner Restaurants Used the software for: 2+ years ### "We really like being apart of Rewards Network" June 17, 2021 5.0 Pros lots of data, love the ability to see where the customers are coming from Cons often calls for Password resets. I wish there was an easier way Review Source GB Gary B. Owner Restaurants Used the software for: 2+ years ### "Great Company! " June 16, 2021 5.0 Long 10 year history with them. Works well for us. Pros There when we need them for an influx of capital Cons Everything’s great. No problems. Good service. Review Source HR Hemanth R. President Food & Beverages Used the software for: Less than 6 months ### "Excellent " June 21, 2021 5.0 Pros Been with the Program for 12 years. The program and the Program Manager , \[SENSITIVE CONTENT HIDDEN\] are inexpendible resource for our growth the past 12 years. Cons The rate could be better even after being the program for 12 years. Reason for choosing Rewards Network Didn't need to choose an alternative. Review Source AW Alvin W. Owner Restaurants Used the software for: 2+ years ### "Good Companh" June 16, 2021 5.0 Great experience for over 10 years! Pros Easy and turnkey company. Great resource Cons Need more customers so we need to increase our marketing Review Source JS John S. Owner Food & Beverages Used the software for: 2+ years ### "Great product" June 16, 2021 5.0 Great! Pros Easy to navigate and extremely user friendly Cons I do not have any bad comments about the rewards program Review Source MP Marc P. OWNER Restaurants Used the software for: 1-2 years ### "TOMATOES" June 21, 2021 5.0 AWESOME.....\[SENSITIVE CONTENT HIDDEN\] ARE THE BEST Pros EVERYTHING. IT'S ALL VERY HELPFUL. A GREAT TOOL TO KEEP TRACK OF MY BALANCES AND WHOSE COMING IN AND HOW THEY ARE ENJOYING THEIR EXPERIENCES. Cons NOTHING. IT'S ALL GOOD. THERE IS NOTHING MORE THAT I CAN OFFER Review Source AS Audrey S. Chief Financial Officer Food & Beverages Used the software for: 2+ years ### "Great Product" June 17, 2021 5.0 Rewards Network has been a great company to work with. Pros They have the best support staff and are always quick to reply. Cons We have not had any issues. I wish they had better report capabilities. Review Source SK Soma K. owner Restaurants Used the software for: Less than 6 months ### "Good Loyalty Program" August 19, 2021 4.0 Pros This product brings a good quality client into my restaurant instead of coupon buyers. They have a good back end system that lets me track who comes in and from where. And they seem to have good customer services. Cons the fees are based on tax and tip instead of just the cost of the food and drinks. Reason for choosing Rewards Network I liked that there is someone on the ground that actually answers when I call and can come in and train my managers on the product VS just a phone number or chat line Review Source JH Jim H. Owner Restaurants Used the software for: 2+ years ### "Great Program" June 16, 2021 5.0 Pros Great tracking and management of customer input Cons There are no aspects of the software that I dislike. Review Source BC Brooke C. Director of Marketing and Events Restaurants Used the software for: 1-2 years ### "Alfredo's at the Inn Review of Rewards Network " June 16, 2021 5.0 Rewards network has been a great experience so far. Our account manager, \[SENSITIVE CONTENT HIDDEN\] has been very helpful throughout the process. One of the best features we have seen so far is Zuppler, the online ordering system. Pros Rewards Network has been very easy to use and to integrate into our business. It is great to see how many new clients we are receiving through the network. Cons We really haven't come across any cons so far. Review Source DC Doreen C. Owner Restaurants Used the software for: 2+ years ### "This is best software on the market!" June 18, 2021 5.0 Pros The software is very friendly user Cons I really can’t find anything to say. We really love the program. Review Source MT Munir T. Owner Restaurants Used the software for: 1-2 years ### "Great customer service and teamwork" June 29, 2021 5.0 Pros Easy to use and customer service is great Cons Should focus more on marketing and greater focus on social media Review Source JT Jan T. Accountant Restaurants Used the software for: 2+ years ### "Very Satisfied" June 16, 2021 5.0 Information as to best locations to advertise our entitles. Frequency of visits, Pros The ability to track the customers by frequency, where they come from, location Cons i am not unhappy with the software. The reports are easy to read and have the information readily available. Review Source JM Joe M. Owner Food & Beverages Used the software for: 2+ years ### "Rewards Network" June 16, 2021 5.0 A long standing and successful relationship. \[SENSITIVE CONTENT HIDDEN\] has been a great partner to work with over the years. Pros It drives new and repeat customers to my business Cons I wish it was free! Haha. In all seriousness it works really well. No complaints. Review Source DS Dennis S. Owner Operator Food & Beverages Used the software for: 2+ years ### "Software Review " June 25, 2021 5.0 Pros Integration was easy. No issues at all. Cons Nothing so far. Everything seems easy and user friendly. Review Source sD sanjiv D. President Food & Beverages Used the software for: 2+ years ### "Great CRM tool" June 22, 2021 5.0 Exceelent Pros Easy to use and effective. It has great tools that can help you generate more business Cons it can get complicated if you need to provide more details to the staff because some of the details should be kept private Review Source CM Chuck M. Director of Marketing Food & Beverages Used the software for: 6-12 months ### "Rewards Network" June 21, 2021 5.0 Great experience with multiple brands including my current position. Great data and feedback / review opportunity and great team to work with Pros Overall love the program and great customer service Cons Really no negatives to speak of so again overall happy Review Source Similar Products Featured