# Squaretalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Squaretalk the right Call Center solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews --- Squaretalk 4.9 (105) [View alternatives](https://www.capterra.com/p/219046/Squaretalk-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of Squaretalk Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews BM Brajesh M DeveloperProgram Development, 11 - 50 employeesUsed the software for: 1-2 years. “By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions.“ March 4, 2025 KH Kevin H IT ManagerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth.“ February 26, 2026 Vikash M Marketing officerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.“ September 5, 2024 TAQY N ManagerInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience.“ April 22, 2026 Bharat S Chief Executing OfficerMarket Research, 11 - 50 employeesUsed the software for: 1-2 years. “The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.“ December 19, 2024 AP Albert P CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The previous app was a bit aged and needs to be much more user friendly.“ April 29, 2025 Paras G Senior support managerComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us.“ December 20, 2025 IO Ivanna O Back Office ManagerFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “the absence of option calling back to us via mobile app or seeing the missed call“ August 30, 2023 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Radhika M. Full Stack Engineer Information Technology and Services Used the software for: 1-2 years ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" June 22, 2026 5.0 When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. Pros Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. Cons Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. Review Source FV Feri V. IT Manager Financial Services Used the software for: 1-2 years ### "Overall a positive experience with Squaretalk" January 28, 2025 5.0 I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working Pros First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue Cons High rates on some destinations, SMS not working Alternatives considered [Voiso](https://www.capterra.com/p/203121/Voiso/) Reason for choosing Squaretalk SMS worked before, better voicemails, easy-to-use softphone Review Source AL Alexander L. Head of Sales Logistics and Supply Chain Used the software for: Less than 6 months ### "Horrible, not working, and not even refunding or replying to refund requests" May 14, 2019 1.0 Pros The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. Cons It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. Review Source Response from Squaretalk February 4, 2022 We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you. EL Eliza L. Operations Director Telecommunications Used the software for: 6-12 months ### "Reporting That Really Informs Decisions" June 15, 2026 5.0 We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. Pros The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. Cons Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. Review Source Paras G. Senior support manager Computer & Network Security Used the software for: 6-12 months ### "The best manager of your support department" December 20, 2025 5.0 Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. Pros squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. Cons The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) pricing was the main reason of our switch. Review Source JP Jitendra P. Product Manager Information Technology and Services Used the software for: 1-2 years ### "A stable and dependable Platform for high volume campaigns." June 15, 2026 5.0 We had a solution before which was not good when the load became peak thus directly affecting the conversion rates and customer satisfaction. With Squaretalk, we cease to plan based on limitations of the system. The team is performance oriented as opposed to working around instability. Pros The quality of calls made is also constant even when our call volumes are highest. We have several concurrent outbound campaigns and have never had any significant degradation. One of the best features of the platform has been the infrastructure reliability. Cons The active campaigns may be more consolidated and the campaign overview screen can be streamlined to switch between active campaigns. Review Source KH Kevin H. IT Manager Financial Services Used the software for: 1-2 years ### "Thumbs up to squaretalk" February 26, 2026 4.0 Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly Pros Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance Cons The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. Review Source Response from Squaretalk March 11, 2026 Има ли нужда от повече в коментара? Hi Kevin, Thank you for taking the time to review Squaretalk! We're thrilled to hear that our support team was so helpful and responsive. The Spam Checker plans start from $20/month for 200 spam checks, and can easily be upgraded to fit your company's needs. You can activate it from the client portal or by consulting your account manager. VR Verified Reviewer Manager Information Services Used the software for: 1-2 years ### "Forecasting and staffing made easier" Job Title: Contact Center Director " April 22, 2026 5.0 We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience. With better visibility into call volume trends, our scheduling is now much more accurate, and our service levels are more consistent across the board. Pros The performance and call volume data provided by Squaretalk has significantly improved the way we plan staffing. We can now anticipate busy periods and schedule agents in advance, instead of constantly reacting to unexpected spikes in demand. Cons I’d like to see more advanced workforce management features built directly into the platform, especially around forecasting and scheduling Review Source DG Dejan G. Software Specialist Computer Software Used the software for: 1-2 years ### "Sleep peacefully with Squaretalk" November 19, 2025 5.0 Great phone calls quality, very easy for using and administering, as well as custom integrations. Having in mind all of these, great collaboration for the past almost two years. Pros Value for money and amazing customer support in short. Low phone call prices, special prices for EU zone. Customer support that can be called instant support. Cons They still do not have a mobile app. As per my information, they are working on it, so this expectation will be covered soon. Review Source SF Sandy F. Engineering Computer Hardware Used the software for: 6-12 months ### "Excellent VoIP tool" January 11, 2026 5.0 Good experience overall, I especially like the automation routines which help my daily workflow greatly Pros easy-to-use, cloud-based platform, powerful automation (like predictive dialing), seamless CRM integration Cons Cost per user can be restrictive, configuration in specific circumstances can be complicated sometimes Review Source BM Brajesh M. Developer Program Development Used the software for: 1-2 years ### "Streamlined Call Management" March 4, 2025 5.0 By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions. Pros I appreciate Squaretalk's predictive dialer, campaign management tools, and IVR. These automations ensure our agents focus on high-value tasks and conversations. The real-time dashboard also enables data-driven optimizations to boost efficiency. Cons We had minor issues with list uploads. However, the knowledgeable support squad acted swiftly and tackled these problems. Review Source VR Verified Reviewer Marketing and Sales specialist Marketing and Advertising Used the software for: 6-12 months ### "Seamless Global Engagement" December 25, 2024 5.0 By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market. Pros I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning. Cons Honestly, I have no major gripes after 2+ years of using Squaretalk. Review Source KW Kim W. Information Systems Manager Utilities Used the software for: 2+ years ### "The best call center I've worked with" August 7, 2024 5.0 The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with. Pros The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with. Cons Really not much, otherwise I won't be writing this positive review. Review Source Response from Squaretalk August 13, 2024 Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team! JF John F. Voip Trusted adviser Financial Services Used the software for: 1-2 years ### "Easy to assimilate and work - reports need more time to be more effective " August 30, 2023 4.0 As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work Pros Easy software for agents and managervery comfortable interface for managers to control the agents Cons reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC Review Source Response from Squaretalk September 3, 2023 Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes. AG Anastasia G. Director of the Call Center for Foreign Workers Non-Profit Organization Management Used the software for: 6-12 months ### "Work with the Squaretalk team" January 7, 2024 5.0 Pros Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work. Cons For now there is nothing to complain about. Review Source Response from Squaretalk January 8, 2024 Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly. VR Verified Reviewer General Manager E-Learning Used the software for: 6-12 months ### "A great all in one solution for our small / medium business " July 5, 2022 5.0 Highly satisfied with the performance of the platform and its features Pros The ability to manage all extentions and monitor performance of each. Cons The fact that we have to use a third party app for mobile Reason for choosing Squaretalk Was able. To trial out on a poc model before getting on to a contract Review Source Response from Squaretalk July 12, 2022 Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow. ZB Ziya B. Advanced Systems Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Comprehensive Communication Platform for Businesses" April 14, 2023 5.0 Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support. Pros Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support. Cons tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues. Review Source Response from Squaretalk April 18, 2023 Thank you for sharing your thoughts on Squaretalk, Ziya! We're delighted to know that you appreciate our interface, features, and customer support. We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way). DM Denis M. Manager in Business Development Marketing and Advertising Used the software for: 6-12 months ### "Pretty Good" May 16, 2023 5.0 Pros Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product. Cons Occassional bugs, but more so they get resolved quickly. Review Source Response from Squaretalk May 17, 2023 Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually. We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible. If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you. AE Artemis E. Compliance & AML Officer Investment Banking Used the software for: Less than 6 months ### "Excellent Customer Support Service - " August 31, 2023 5.0 Highly satisfied with the system, its features and customer support. Pros The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, \[sensitive content hidden\] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient. Cons Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team. Review Source Response from Squaretalk September 3, 2023 Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered. Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! 🙌 If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out. VR Verified Reviewer Client Engagement Computer Software Used the software for: Less than 6 months ### "VoIP system" April 23, 2024 5.0 Pros I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager. Cons Nothing negative to say so far. I'm very satisfied with the service. Review Source Response from Squaretalk May 13, 2024 Thank you for the great feedback on Squaretalk! We're thrilled that our intuitive interface and call quality have significantly benefited your business. It's wonderful to hear how smoothly everything from the sales process to deployment went. We appreciate your support and are here if you need any further assistance. Thanks again for choosing Squaretalk! DG Dimitris G. IT Support Information Technology and Services Used the software for: 6-12 months ### "Squaretalk is what you need" May 8, 2023 5.0 Pros I like the most that it's easy to use or set it up and support is always there for any request and any problem you have. Cons i can't find something that i like least or dislike. Review Source Response from Squaretalk May 10, 2023 Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you! CD Carlos D. Customer Experience Specialist Gambling & Casinos Used the software for: Less than 6 months ### "So far so good" June 6, 2023 5.0 I just made one call as a test via Squaretalk, and it worked perfectly. Pros I just made one call as a test via Squaretalk, and it worked perfectly. Cons I wasn\`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem Review Source Response from Squaretalk June 11, 2023 Thank you for taking the time to share your experience with Squaretalk, Carlos! We're glad to hear that your test call went perfectly and that our customer service was able to assist you effectively with your question about the prefix. As you continue to use our services, we are here to support you with any further queries or assistance you may need. We're committed to ensuring your experience remains positive and efficient. Once again, thank you for choosing Squaretalk and we're looking forward to serving you in the future. NS Nick S. Sales Manager Renewables & Environment Used the software for: Less than 6 months ### "Squaretalk Predictive Dialer" January 16, 2024 5.0 Great experience, friendly helpful staff that goes the extra mile Pros Customer Service was great. Very responsive and always willing to help Cons Takes some getting used to learning the platform Review Source Response from Squaretalk January 17, 2024 Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you. We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible. Thanks again for choosing Squaretalk and for sharing your experience! BK Bartosz K. Junior Data Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Good support" October 6, 2022 5.0 Pros I really like the possibility of integration using workflow with other external applications Cons it is not possible to export selected columns in call history Review Source Response from Squaretalk October 16, 2022 Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance. KL Kobi L. Owner Marketing and Advertising Used the software for: 6-12 months ### "Very handy and useful" November 15, 2016 5.0 Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results, it's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes. works on all of our systems with awesome intergration. Pros The quick response, efficiency, and the quality. Cons I don't think anything is bad Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.