# Squaretalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Squaretalk the right Call Center solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews --- Squaretalk 4.9 (102) [View alternatives](https://www.capterra.com/p/219046/Squaretalk-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Squaretalk Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Paras G Senior support managerComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us.“ December 20, 2025 KH Kevin H IT ManagerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth.“ February 26, 2026 BM Brajesh M DeveloperProgram Development, 11 - 50 employeesUsed the software for: 1-2 years. “By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions.“ March 4, 2025 TAQY N ManagerInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience.“ April 22, 2026 Vikash M Marketing officerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.“ September 5, 2024 AP Albert P CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The previous app was a bit aged and needs to be much more user friendly.“ April 29, 2025 Bharat S Chief Executing OfficerMarket Research, 11 - 50 employeesUsed the software for: 1-2 years. “The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.“ December 19, 2024 IO Ivanna O Back Office ManagerFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “the absence of option calling back to us via mobile app or seeing the missed call“ August 30, 2023 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bharat S. Chief Executing Officer Market Research Used the software for: 1-2 years ### "Squaretalk Optimized Our Problem-solving Process" December 19, 2024 5.0 I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. Pros The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. Cons I’ve never had any serious issues. Their support is good. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Reason for choosing Squaretalk They offered a trial and found it easier to use. Review Source FV Feri V. IT Manager Financial Services Used the software for: 1-2 years ### "Overall a positive experience with Squaretalk" January 28, 2025 5.0 I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working Pros First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue Cons High rates on some destinations, SMS not working Alternatives considered [Voiso](https://www.capterra.com/p/203121/Voiso/) Reason for choosing Squaretalk SMS worked before, better voicemails, easy-to-use softphone Review Source KH Kevin H. IT Manager Financial Services Used the software for: 1-2 years ### "Thumbs up to squaretalk" February 26, 2026 4.0 Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly Pros Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance Cons The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. Review Source Response from Squaretalk March 11, 2026 Има ли нужда от повече в коментара? Hi Kevin, Thank you for taking the time to review Squaretalk! We're thrilled to hear that our support team was so helpful and responsive. The Spam Checker plans start from $20/month for 200 spam checks, and can easily be upgraded to fit your company's needs. You can activate it from the client portal or by consulting your account manager. AL Alexander L. Head of Sales Logistics and Supply Chain Used the software for: Less than 6 months ### "Horrible, not working, and not even refunding or replying to refund requests" May 14, 2019 1.0 Pros The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. Cons It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. Review Source Response from Squaretalk February 4, 2022 We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you. VR Verified Reviewer Manager Information Services Used the software for: 1-2 years ### "Forecasting and staffing made easier" Job Title: Contact Center Director " April 22, 2026 5.0 We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience. With better visibility into call volume trends, our scheduling is now much more accurate, and our service levels are more consistent across the board. Pros The performance and call volume data provided by Squaretalk has significantly improved the way we plan staffing. We can now anticipate busy periods and schedule agents in advance, instead of constantly reacting to unexpected spikes in demand. Cons I’d like to see more advanced workforce management features built directly into the platform, especially around forecasting and scheduling Review Source mathew S. IT Officer Chemicals Used the software for: 2+ years ### "Customizable and Dependable Cloud Telephony" October 28, 2024 5.0 Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues. By contrast, Squaretalk's cloud-based reliability even during 150+ daily calls is impressive, with minimal latency or drops. Pros I really value how customizable Squaretalk's reporting and workflows are without needing technical resources. Cons While the self-service portal covers basics, expanding those capabilities further would maximize convenience. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Reason for choosing Squaretalk We liked the interface and the price was also better Review Source Paras G. Senior support manager Computer & Network Security Used the software for: 6-12 months ### "The best manager of your support department" December 20, 2025 5.0 Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. Pros squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. Cons The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) pricing was the main reason of our switch. Review Source DG Dejan G. Software Specialist Computer Software Used the software for: 1-2 years ### "Sleep peacefully with Squaretalk" November 19, 2025 5.0 Great phone calls quality, very easy for using and administering, as well as custom integrations. Having in mind all of these, great collaboration for the past almost two years. Pros Value for money and amazing customer support in short. Low phone call prices, special prices for EU zone. Customer support that can be called instant support. Cons They still do not have a mobile app. As per my information, they are working on it, so this expectation will be covered soon. Review Source Aditya S. Marketing Analyst Information Technology and Services Used the software for: 6-12 months ### "Meets Our Needs" March 22, 2025 5.0 We switched software because of consistent call problems, including dropped calls, bad audio, and connection delays. The customer service was very slow to reply and never after their business hours. We’ve seen none of these issues with Squaretalk. We have the advanced VoIP features we need without additional fees and the support is 24/7. Pros The sales rep was very helpful and offered us a better price than other companies we spoke to. He really listened to our needs and requirements and worked to get us as much as possible for our money. I was very surprised that the deployment and support people were equally helpful. Cons I just wish if they had an app, but overall everything else is okay Review Source Shivsankar U. CEO Computer & Network Security Used the software for: 1-2 years ### "Good Value for Money" January 25, 2025 5.0 Squaretalk has improved our ability to manage sales calls and customer support. It’s made our team more efficient, and the automation tools have saved us a lot of time. The platform’s affordability has also helped us stay within budget while getting the features we need. Pros The platform offers great value for the price. We get a lot of functionality without having to pay a premium. The call management features are particularly useful for our sales team. Cons I haven’t encountered any major problems so far. Review Source HK Hansika K. Customer Care Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Workforce Coordination with Squaretalk" February 2, 2025 5.0 Squaretalk eliminates the complexity of coordinating a large remote workforce. The cloud-based solution gives flexibility while performance tracking and real-time monitoring drive productivity gains. It allows us to optimize output and enhance customer experience. Pros I appreciate Squaretalk's scalability and ability to efficiently manage large, distributed teams. The customizable analytics provide actionable insights to measure performance across agents and campaigns. This helps us quickly identify areas for improvement. Cons I have not experienced any major disadvantages so far. The platform has met our current needs. Review Source OJ Oliver J. Sales Manager Individual & Family Services Used the software for: 6-12 months ### "User Friendly Interface" September 17, 2024 5.0 We use Squaretalk to connect with a large number of leads. Its settings let us segment our audience and fine-tune campaigns, while the AI dialer and voicemail detection make sure our agents focus on real conversations, not just ringing phones. Pros The softphone saves us from using a separate app. Cons I haven’t found any significant problem, few minor issues were solved by our team. Review Source Response from Squaretalk October 13, 2024 Thanks for sharing your experience, Oliver! We're glad our softphone has been helpful and that the AI dialer is boosting your team's efficiency. If you face any issues in the future, feel free to reach out to our support team - we're here to help! VR Verified Reviewer Client Success Manager Information Technology and Services Used the software for: Less than 6 months ### "This is just what our company needed" May 7, 2024 5.0 Pros The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient. Cons In a perfect world it would have been a single system but I'm not technical enough to know if this is possible. Review Source Response from Squaretalk May 23, 2024 Thank you for your review! We're glad our team's professionalism and system testing were beneficial. It's great to hear our software has improved your processes! If you have any questions, feel free to reach out. P.S. Integrating the systems into a single platform is part of our future roadmap, so stay tuned! VR Verified Reviewer Operations Team Leader Package/Freight Delivery Used the software for: 1-2 years ### "fantastic communication platform with variety of tools" June 23, 2022 5.0 overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive Pros the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer Cons integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us Review Source Response from Squaretalk June 26, 2022 Thank you for your feedback, it is always helpful to hear from our users. CX is a key part of our vision, and we want to ensure that your experience with Squaretalk is as seamless as possible. Please reach out if you need help with the integrations or any other assistance. VR Verified Reviewer Customer Service Manager Internet Used the software for: 6-12 months ### "Great Product For My Teams" June 6, 2022 5.0 The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly. Pros The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal. Cons The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group. Review Source Response from Squaretalk June 7, 2022 Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases! Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help. VR Verified Reviewer Client Engagement Computer Software Used the software for: Less than 6 months ### "VoIP system" April 23, 2024 5.0 Pros I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager. Cons Nothing negative to say so far. I'm very satisfied with the service. Review Source Response from Squaretalk May 13, 2024 Thank you for the great feedback on Squaretalk! We're thrilled that our intuitive interface and call quality have significantly benefited your business. It's wonderful to hear how smoothly everything from the sales process to deployment went. We appreciate your support and are here if you need any further assistance. Thanks again for choosing Squaretalk! VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Best Voip provider ever tried" November 9, 2022 5.0 Pros The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry. Cons The customization of the leads management system. Review Source Response from Squaretalk November 10, 2022 We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know! SC Sandra C. commercial coordinator Computer Software Used the software for: 1-2 years ### "A good system integrated into your crm" August 4, 2022 5.0 Pros The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective. Cons So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt. Review Source Response from Squaretalk August 10, 2022 Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier! DM David M. COO Gambling & Casinos Used the software for: Less than 6 months ### " Squaretalk review " January 17, 2024 4.0 I am very happy so far with the level of service and the product serve our needs Pros 24 hour support, reasonable rate, easy deployment Cons changing did's is quite expensive for my liking, checking spam numbers cost a fee as well Review Source Response from Squaretalk January 31, 2024 Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry. We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process. We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business. DG Dimitris G. IT Support Information Technology and Services Used the software for: 6-12 months ### "Squaretalk is what you need" May 8, 2023 5.0 Pros I like the most that it's easy to use or set it up and support is always there for any request and any problem you have. Cons i can't find something that i like least or dislike. Review Source Response from Squaretalk May 10, 2023 Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you! CD Carlos D. Customer Experience Specialist Gambling & Casinos Used the software for: Less than 6 months ### "So far so good" June 6, 2023 5.0 I just made one call as a test via Squaretalk, and it worked perfectly. Pros I just made one call as a test via Squaretalk, and it worked perfectly. Cons I wasn\`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem Review Source Response from Squaretalk June 11, 2023 Thank you for taking the time to share your experience with Squaretalk, Carlos! We're glad to hear that your test call went perfectly and that our customer service was able to assist you effectively with your question about the prefix. As you continue to use our services, we are here to support you with any further queries or assistance you may need. We're committed to ensuring your experience remains positive and efficient. Once again, thank you for choosing Squaretalk and we're looking forward to serving you in the future. NS Nick S. Sales Manager Renewables & Environment Used the software for: Less than 6 months ### "Squaretalk Predictive Dialer" January 16, 2024 5.0 Great experience, friendly helpful staff that goes the extra mile Pros Customer Service was great. Very responsive and always willing to help Cons Takes some getting used to learning the platform Review Source Response from Squaretalk January 17, 2024 Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you. We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible. Thanks again for choosing Squaretalk and for sharing your experience! BK Bartosz K. Junior Data Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Good support" October 6, 2022 5.0 Pros I really like the possibility of integration using workflow with other external applications Cons it is not possible to export selected columns in call history Review Source Response from Squaretalk October 16, 2022 Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance. KL Kobi L. Owner Marketing and Advertising Used the software for: 6-12 months ### "Very handy and useful" November 15, 2016 5.0 Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results, it's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes. works on all of our systems with awesome intergration. Pros The quick response, efficiency, and the quality. Cons I don't think anything is bad Review Source KE Kern E. Commercial director Consumer Services Used the software for: 1-2 years ### "EASY TO USE SOFT " November 15, 2016 5.0 Very simple and easy to use. No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good. Pros EASY TO USE, RAPID, WORKS WELL Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.