--- title: "Squaretalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Squaretalk the right Call Center solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/" page_type: "reviews" language: "en" --- Squaretalk 4.8 (114) [View alternatives](https://www.capterra.com/p/219046/Squaretalk-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Squaretalk Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews BM Brajesh M DeveloperProgram Development, 11 - 50 employeesUsed the software for: 1-2 years. “By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions.“ March 4, 2025 KH Kevin H IT ManagerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth.“ February 26, 2026 Vikash M Marketing officerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.“ September 5, 2024 TAQY N ManagerInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience.“ April 22, 2026 Bharat S Chief Executing OfficerMarket Research, 11 - 50 employeesUsed the software for: 1-2 years. “The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.“ December 19, 2024 Venkat R Sales ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before.“ July 20, 2026 Radhika M Full Stack EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The system remains stable and calls are correctly routed from the first ring during busy times.“ June 22, 2026 AP Albert P CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The previous app was a bit aged and needs to be much more user friendly.“ April 29, 2025 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Venkat R. Sales Manager Insurance Used the software for: 6-12 months ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" July 20, 2026 4.0 It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. Pros My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. Cons The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. Review Source EL Eliza L. Operations Director Telecommunications Used the software for: 6-12 months ### "Reporting That Really Informs Decisions" June 15, 2026 5.0 We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. Pros The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. Cons Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. Review Source AL Alexander L. Head of Sales Logistics and Supply Chain Used the software for: Less than 6 months ### "Horrible, not working, and not even refunding or replying to refund requests" May 14, 2019 1.0 Pros The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. Cons It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. Review Source Response from Squaretalk February 4, 2022 We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you. Radhika M. Full Stack Engineer Information Technology and Services Used the software for: 1-2 years ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" June 22, 2026 5.0 When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. Pros Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. Cons Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. Review Source JC Jesseica C. Finance Manager Consumer Services Used the software for: 1-2 years ### "A solid choice for remote meetings in the UK" August 8, 2026 4.0 Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. Pros Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. Cons The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. Review Source JP Jitendra P. Product Manager Information Technology and Services Used the software for: 1-2 years ### "A stable and dependable Platform for high volume campaigns." June 15, 2026 5.0 We had a solution before which was not good when the load became peak thus directly affecting the conversion rates and customer satisfaction. With Squaretalk, we cease to plan based on limitations of the system. The team is performance oriented as opposed to working around instability. Pros The quality of calls made is also constant even when our call volumes are highest. We have several concurrent outbound campaigns and have never had any significant degradation. One of the best features of the platform has been the infrastructure reliability. Cons The active campaigns may be more consolidated and the campaign overview screen can be streamlined to switch between active campaigns. Review Source DC Daniel C. Digital Marketing Specialist Building Materials Used the software for: 1-2 years ### "A decent tool for remote teams" August 8, 2026 5.0 I've had a mostly positive experience with Squaretalk, finding it to be a reliable tool for my team's communication needs. While it's not without its occasional hiccups, I appreciate the ease of use and the ability to integrate it with other tools we already use, making it a valuable addition to our workflow. Pros Squaretalk's real-time transcription feature works well enough for our team's remote meetings. We've been using it for about two years now, and it's pretty solid. It's also pretty easy to use, even for our less tech-savvy team members. Cons One minor complaint is the occasional lag in syncing our recordings with the transcription. It's not a huge deal, but it can be kind of annoying when you're trying to review a meeting. Review Source IH Issam H. Business Owner Consumer Services Used the software for: 6-12 months ### "A Good Fit for a Growing Small Business" July 17, 2026 4.0 We couldn't justify the cost or setup time of traditional enterprise call center platforms. Squaretalk gave us everything we needed to compete with larger providers at a fraction of the cost. Our team of eight now operates with the structure and efficiency of a much larger operation. Pros For a small business, the value is exceptional. We get enterprise-grade features - dialing, whatsapp, IVR, real-time monitoring, CRM integration, without the price tag or the implementation complexity that usually comes with them. Our dedicated account manager has been a genuine asset. Cons A universal search bar inside the admin panel would make finding specific settings faster. Navigation is logical, but quicker access would help. Review Source IW Isla W. Customer Support Executive Real Estate Used the software for: 6-12 months ### "A solid choice for remote teams, but not perfect" August 2, 2026 4.0 I've been using Squaretalk for a while now, and overall, it's been a solid experience. The platform is user-friendly, and I appreciate how it streamlines our team's communication. While it's not perfect, I'd say it's a reliable choice for businesses looking for a straightforward communication tool. Pros Squaretalk's real-time collaboration features are a game-changer for our team, making it easy to work together on projects. I like how it integrates with our Google Drive account, allowing seamless file sharing and editing. We've also found the audio and video conferencing tools to be pretty solid, especially for remote meetings. Cons The mobile app can be a bit finicky at times, and I find myself needing to refresh it occasionally, but it's not a huge deal. Review Source PS Pritam S. Project Manager Fine Art Used the software for: I used a free trial ### "A Good Tool for Team Collaboration" July 26, 2026 4.0 I've had a largely positive experience with Squaretalk, using it regularly to stay connected with colleagues and clients. The platform's user-friendly interface makes it easy to navigate, and features like video conferencing and screen sharing have been especially helpful for remote meetings and collaborations. Pros Squaretalk's features for team collaboration and project management are pretty solid, especially the task assignments and due date reminders. It's helped our team stay organized and on track with our projects. Cons The onboarding process took a bit to figure out, and the user interface can get a bit cluttered at times. Not a huge deal, but it's something to be aware of when using the platform. Review Source RH Rebetta H. Operations Manager Writing and Editing Used the software for: 1-2 years ### "Empowering Teams with a Hassle-Free, All-in-One Communication Platform" May 3, 2025 5.0 We needed a solution that would help our small team operate efficiently without overspending. The platform covers everything—call routing, IVR, reports, remote agent access. It's made our day-to-day much smoother and allowed us to focus on service quality instead of constant troubleshooting. Pros Honestly, the best part is how little I’m needed to babysit daily workflows or troubleshoot integrations. The system is so user-friendly that support agents handle day-to-day situations themselves. Cons It’d be great to have drag-and-drop tools for workflow configuration. Nothing else I can find at the moment. Review Source AS Aly S. ceo Information Services Used the software for: Less than 6 months ### "Great product and sales team " July 31, 2025 5.0 Pros It was great. I honestly enjoyed working with \[sensitive content hidden\]. He is the great Sales Person I have ever seen. He was helpful, understanding, patient and always provided a great professional advice. Cons Nothing everything was very good. Review Source OJ Oliver J. Sales Manager Individual & Family Services Used the software for: 6-12 months ### "User Friendly Interface" September 17, 2024 5.0 We use Squaretalk to connect with a large number of leads. Its settings let us segment our audience and fine-tune campaigns, while the AI dialer and voicemail detection make sure our agents focus on real conversations, not just ringing phones. Pros The softphone saves us from using a separate app. Cons I haven’t found any significant problem, few minor issues were solved by our team. Review Source Response from Squaretalk October 13, 2024 Thanks for sharing your experience, Oliver! We're glad our softphone has been helpful and that the AI dialer is boosting your team's efficiency. If you face any issues in the future, feel free to reach out to our support team - we're here to help! JF John F. Voip Trusted adviser Financial Services Used the software for: 1-2 years ### "Easy to assimilate and work - reports need more time to be more effective " August 30, 2023 4.0 As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work Pros Easy software for agents and managervery comfortable interface for managers to control the agents Cons reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC Review Source Response from Squaretalk September 3, 2023 Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes. AG Anastasia G. Director of the Call Center for Foreign Workers Non-Profit Organization Management Used the software for: 6-12 months ### "Work with the Squaretalk team" January 7, 2024 5.0 Pros Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work. Cons For now there is nothing to complain about. Review Source Response from Squaretalk January 8, 2024 Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly. VR Verified Reviewer General Manager E-Learning Used the software for: 6-12 months ### "A great all in one solution for our small / medium business " July 5, 2022 5.0 Highly satisfied with the performance of the platform and its features Pros The ability to manage all extentions and monitor performance of each. Cons The fact that we have to use a third party app for mobile Reason for choosing Squaretalk Was able. To trial out on a poc model before getting on to a contract Review Source Response from Squaretalk July 12, 2022 Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow. JS Jay S. Outbound DemandGen & Sales Development Director Computer Software Used the software for: 2+ years ### "Amazing Software, Amazing Support" March 2, 2021 5.0 I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly). The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software. In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly. No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX. Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it. Pros Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies. Cons UI could be improved on the admin side. The agent side is nearly perfect. Reason for choosing Squaretalk SquareTalk was the only one that was willing to make a full integration with ALL of our business tools at a reasonable cost. Review Source Response from Squaretalk February 4, 2022 Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more. AK Anel K. IT Administrator Information Technology and Services Used the software for: 2+ years ### "Squaretalk review" December 21, 2023 5.0 I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler. Pros Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply. Cons Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake. Review Source Response from Squaretalk December 26, 2023 Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve. SC Sandra C. commercial coordinator Computer Software Used the software for: 1-2 years ### "A good system integrated into your crm" August 4, 2022 5.0 Pros The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective. Cons So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt. Review Source Response from Squaretalk August 10, 2022 Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier! Ophelie B. Manager of Construction Recruitment Construction Used the software for: Less than 6 months ### "Perfect tool for my use case" April 17, 2024 5.0 Pros Squaretalk has improved our sales and can honestly say it has transformed our communication strategy. Communication with our clients is the top priority and the ability to stay connected with them has been crucial for the development of our company. The Matrix has doubled the calling speed of our agents and double the conversion of leads on a monthly basis. It is also very valuable that our clients can call us back on the same numbers. Accepting inbound from the region we are calling is very rare to find on the market. Highly recommended for businesses seeking reliable and efficient communication solution. Cons Honestly, we don't need all the campaign setup options and it's sometimes confusing to go through all of them. Review Source Response from Squaretalk May 16, 2024 Thank you for your glowing review, Ophelie! We’re delighted that Squaretalk has significantly improved your sales and communication strategy, especially with the Matrix feature doubling your calling speed and lead conversions. We appreciate your feedback on the campaign setup options. We understand it can be confusing, and we're working on making it more user-friendly. If you need any help navigating these features, our support team is here for you. Thanks again for recommending Squaretalk. We’re excited to continue supporting your business! VR Verified Reviewer Client Engagement Computer Software Used the software for: Less than 6 months ### "VoIP system" April 23, 2024 5.0 Pros I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager. Cons Nothing negative to say so far. I'm very satisfied with the service. Review Source Response from Squaretalk May 13, 2024 Thank you for the great feedback on Squaretalk! We're thrilled that our intuitive interface and call quality have significantly benefited your business. It's wonderful to hear how smoothly everything from the sales process to deployment went. We appreciate your support and are here if you need any further assistance. Thanks again for choosing Squaretalk! AC Autumn C. Graduation Education Management Used the software for: 1-2 years ### "Good for WHF" August 2, 2024 5.0 Squaretalk is a good VoIP option if your business is spread all over the world like ours. All our agents work from home and we haven’t had any issues with access, call quality, or connection. It’s also very easy to oversee agent performance and keep track of our overall KPIs. Pros It’s easy to use for all types of users and doesn't require an IT department to set up and maintain. Cons Because we have a 24/7 operation, we hit all maintenance windows. Review Source Response from Squaretalk August 8, 2024 Thank you for sharing your review and for choosing Squaretalk, Autumn! We're delighted that our platform's ease of use and reliable performance support your global work-from-home team. We understand the challenge of hitting all maintenance windows and appreciate your patience. We're continually working to minimize any disruption and improve our services to better accommodate around-the-clock businesses like yours. If you have any further feedback or need assistance, please don't hesitate to reach out. DW Dilan W. Client Manager Information Technology and Services Used the software for: Less than 6 months ### "Satisfied " August 30, 2023 4.0 Customer service as well as the features provided are satisfactory Review Source Response from Squaretalk September 3, 2023 Thank you for the high marks, Dilan! We're delighted to hear that you're satisfied with both our customer service and features. Our goal is to always provide top-notch service and solutions, so it's wonderful to hear that we're meeting the mark for you. Is there anything you think we could do even better? We're all ears! Thanks again for taking a few moments to share your experience. Looking forward to keeping those satisfaction levels high! DC David C. Head of Sales Information Technology and Services Used the software for: 6-12 months ### "Sales Optimization" July 17, 2016 5.0 My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve. Pros Ease of use Call center manager Time savings Cons Set up Integration Review Source Response from Squaretalk July 20, 2016 Thanks david! NP Nicholas P. General Manager Insurance Used the software for: Less than 6 months ### "Customer Support" June 1, 2022 5.0 Great! Pros Simple user face Great service Easy to maintain Cons Hourly stat reports Log in and off stamps Review Source Response from Squaretalk June 3, 2022 Thanks for your feedback and support, Nicholas! We are so glad that you find Squaretalk to be easy to use and maintain! We are constantly working on improving the user interface and adding new features, so stay tuned for more updates in the future! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.