--- title: "Squaretalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Squaretalk the right Call Center solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/" page_type: "reviews" language: "en" --- Squaretalk 4.8 (127) [View alternatives](https://www.capterra.com/p/219046/Squaretalk-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Squaretalk Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews BM Brajesh M DeveloperProgram Development, 11 - 50 employeesUsed the software for: 1-2 years. “By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions.“ March 4, 2025 KH Kevin H IT ManagerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth.“ February 26, 2026 Bharat S Chief Executing OfficerMarket Research, 11 - 50 employeesUsed the software for: 1-2 years. “The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.“ December 19, 2024 TAQY N ManagerInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience.“ April 22, 2026 Radhika M Full Stack EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The system remains stable and calls are correctly routed from the first ring during busy times.“ June 22, 2026 Venkat R Sales ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before.“ July 20, 2026 Radhika M Full Stack EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased.“ June 22, 2026 AP Albert P CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The previous app was a bit aged and needs to be much more user friendly.“ April 29, 2025 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Furkan A. Founder Design Used the software for: 6-12 months ### "A solid communication platform once you get used to it" September 8, 2026 4.0 Overall, my experience with Squaretalk has been positive. It gives the team a more structured way to manage calls and customer communication, and the real-time visibility into activity is especially useful when several people are handling conversations at the same time. Phone support and onboarding are also valuable when dealing with more technical settings, because the platform has more depth than it first appears. I like the combination of call management, email and messaging features, and I think the pricing is reasonable compared with heavier enterprise contact center solutions. It is not completely effortless to learn, but once you understand the workflow it becomes a reliable tool for day-to-day communication. Pros What I like most about Squaretalk is that it brings most of the communication workflow into one place. Call management is strong, and features like routing, call monitoring and contact management make it much easier to handle both incoming and outgoing conversations as a team. I also like having email and messaging options closer to the calling workflow instead of constantly switching between different tools. Once the basic setup is complete, the interface is fairly easy to use and the overall value for money is good for the amount of functionality included. Cons There is a learning curve when you first start using the more advanced call and administration features. Basic daily tasks are straightforward, but some settings take time to understand if you have not worked with a cloud contact center before. I have also come across a few small performance or navigation annoyances that could be smoother. They have not seriously affected my work, but the admin experience could still be more polished. Review Source Tarun S. Software Development Engineer Information Technology and Services Used the software for: Less than 6 months ### "Reliable calling platform with great support" September 29, 2026 5.0 Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. Pros The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. Cons The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. Review Source AL Alexander L. Head of Sales Logistics and Supply Chain Used the software for: Less than 6 months ### "Horrible, not working, and not even refunding or replying to refund requests" May 14, 2019 1.0 Pros The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. Cons It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. Review Source Response from Squaretalk February 4, 2022 We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you. Shivam J. Data Analyst E-Learning Used the software for: Less than 6 months ### "Simple and reliable for student course pitching & support calls" September 22, 2026 5.0 My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short & anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. Pros I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out Cons I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me Review Source Ayush C. Software developer Computer Software Used the software for: 6-12 months ### "A Straightforward Way to Keep Calls Organized" September 27, 2026 4.0 My overall experience with Squaretalk has been positive. I found it useful for managing calls and keeping communication more organized. The platform is fairly easy to learn, performs reliably for regular use, and provides the main tools needed without feeling overly complicated. Pros I like that Squaretalk keeps calling and communication features in one place without making the interface feel too complicated. Call management is straightforward, and it is easy to check call activity and handle day-to-day conversations. The overall setup also felt fairly simple, so it did not take much time to get comfortable using the main features. Cons Some parts of the interface could be a little more intuitive, especially when trying to find certain settings for the first time. I also noticed that a few features take some time to understand properly. These were minor issues for me and did not affect the main calling functionality. Review Source Mahek S. IT Operations Manager. Banking Used the software for: 6-12 months ### "Voice and Email in One Customer History USE." August 17, 2026 5.0 We previously had calls in one system and email conversations in another, which often resulted in missing context or duplicated work. Squaretalk has brought those interactions closer together and helped agents respond with better information. Customers no longer need to repeat the same details when they change channels. Pros The Gmail integration has made follow-up much easier for our customer service team. Agents can manage email alongside calls and access the relevant customer history without constantly switching between systems. Combined with contact management, it gives us a much clearer view of previous communication. Cons More advanced email reporting would help us compare response times and workloads between voice and email teams. Review Source CC Clara C. Project Manager Computer Software Used the software for: 1-2 years ### "Squaretalk Review - A Decent Tool for Team Communication" August 13, 2026 5.0 I've had a generally positive experience with Squaretalk, using it regularly for our team's communication and collaboration. It's user-friendly and has helped streamline our workflow, although I've encountered some minor glitches and wish for a few more customization options to enhance its functionality further. Pros Squaretalk's ease of use and seamless integration with our existing workflow are a big plus. I've found it pretty solid for team communication and collaboration. We've been able to streamline our processes and improve productivity, which is a huge benefit for our team. Cons One thing that's kind of annoying is the occasional lag when loading large files. It's not a huge deal, but it can be frustrating when you're working under tight deadlines. We've also found the customer support to be a bit slow to respond at times. Review Source JC Jesseica C. Finance Manager Consumer Services Used the software for: 1-2 years ### "A solid choice for remote meetings in the UK" August 8, 2026 4.0 Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. Pros Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. Cons The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. Review Source AB Amelia B. Marketing Coordinator Outsourcing/Offshoring Used the software for: 1-2 years ### "A solid choice for remote meetings" August 16, 2026 5.0 Overall, I've had a great experience with Squaretalk, with its intuitive interface making it easy to use on a daily basis. It's been a reliable tool for staying connected with my team and has helped streamline our communication, but I do wish for a few more customization options. Pros Squaretalk works well enough for our weekly team meetings. I like that it's pretty solid for video conferencing and screen sharing. We've used it for a few years now and it's kind of become our go-to tool. The audio quality is usually good, but sometimes it takes a bit to figure out how to get everyone's mic working. Cons The mobile app can be a bit of a pain to use, not a huge deal but it's kind of annoying. Sometimes it takes a few tries to get it to connect properly. But overall, it's a good tool for our team. Review Source Muzammil M. Graphic and Interior Designer Design Used the software for: 6-12 months ### "Simple and reliable calling platform" September 17, 2026 5.0 My overall experience with Squaretalk has been good. I mainly used it for call management and found it useful for regular business communication. It is simple to understand and gets the job done without making things complicated. Pros The calling features are easy to use and the interface is pretty simple. It was easy for me to manage calls without spending too much time learning the system. Cons Sometimes I faced call quality issues and a few calls did not connect properly. It can be a little frustrating when this happens during regular work. Review Source VR Verified Reviewer Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Best calling program " February 21, 2024 5.0 The best Secured I get to make calls from any where in the world Pros No breaks Direct calls Excellent Secured Cons For now nothing When I see I’ll let you know but so far nothing Switched from [Freezvon](https://www.capterra.com/p/267378/Freezvon/) I always have issue everyday always contacting customer service everyday with Freezvon Review Source Response from Squaretalk March 6, 2024 Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out. PS Pritam S. Project Manager Fine Art Used the software for: I used a free trial ### "A Good Tool for Team Collaboration" July 26, 2026 4.0 I've had a largely positive experience with Squaretalk, using it regularly to stay connected with colleagues and clients. The platform's user-friendly interface makes it easy to navigate, and features like video conferencing and screen sharing have been especially helpful for remote meetings and collaborations. Pros Squaretalk's features for team collaboration and project management are pretty solid, especially the task assignments and due date reminders. It's helped our team stay organized and on track with our projects. Cons The onboarding process took a bit to figure out, and the user interface can get a bit cluttered at times. Not a huge deal, but it's something to be aware of when using the platform. Review Source SF Sandy F. Engineering Computer Hardware Used the software for: 6-12 months ### "Excellent VoIP tool" January 11, 2026 5.0 Good experience overall, I especially like the automation routines which help my daily workflow greatly Pros easy-to-use, cloud-based platform, powerful automation (like predictive dialing), seamless CRM integration Cons Cost per user can be restrictive, configuration in specific circumstances can be complicated sometimes Review Source BM Brajesh M. Developer Program Development Used the software for: 1-2 years ### "Streamlined Call Management" March 4, 2025 5.0 By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions. Pros I appreciate Squaretalk's predictive dialer, campaign management tools, and IVR. These automations ensure our agents focus on high-value tasks and conversations. The real-time dashboard also enables data-driven optimizations to boost efficiency. Cons We had minor issues with list uploads. However, the knowledgeable support squad acted swiftly and tackled these problems. Review Source AS Aly S. ceo Information Services Used the software for: Less than 6 months ### "Great product and sales team " July 31, 2025 5.0 Pros It was great. I honestly enjoyed working with \[sensitive content hidden\]. He is the great Sales Person I have ever seen. He was helpful, understanding, patient and always provided a great professional advice. Cons Nothing everything was very good. Review Source Dipika M. Sales and Marketing lead Information Technology and Services Used the software for: 1-2 years ### "My Review of Squaretalk" December 18, 2024 5.0 As an e-commerce business, we have seasonal spikes and irregular demand on our call center, typically for real-time updates about order status or delivery. We needed software that could add or remove agents without lengthy contract negotiations or extensive system reconfiguration. With Squaretalk’s platform, we have full control over our account and can scale up and down with one click. Pros We have more autonomy and self-service options than our previous providers, which enables us to make swift changes and optimizations. The support response time is short, even on the weekends, and our account manager is very responsive. Cons Some of our agents would appreciate a dark mode Review Source VR Verified Reviewer Cashflow consultant Computer Software Used the software for: 1-2 years ### "Great for scaling up sales" June 10, 2024 5.0 We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team. Pros Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have. Cons The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates. Review Source Response from Squaretalk June 18, 2024 Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out. Constantinos K. IT Support Manager Information Technology and Services Used the software for: 1-2 years ### "Our Experience so far." May 8, 2023 5.0 As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk. Pros Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations Cons To be frank there isn't something i can add in this field i am really happy so far with this solution. Review Source Response from Squaretalk May 10, 2023 We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you! VR Verified Reviewer Operations Team Leader Package/Freight Delivery Used the software for: 1-2 years ### "fantastic communication platform with variety of tools" June 23, 2022 5.0 overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive Pros the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer Cons integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us Review Source Response from Squaretalk June 26, 2022 Thank you for your feedback, it is always helpful to hear from our users. CX is a key part of our vision, and we want to ensure that your experience with Squaretalk is as seamless as possible. Please reach out if you need help with the integrations or any other assistance. George K. Head of Operations Financial Services Used the software for: 1-2 years ### " A Game Changer!" August 30, 2023 5.0 Pros Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by\[sensitive content hidden\], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance! Cons I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect. Review Source Response from Squaretalk September 3, 2023 We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts. Leia R. PM jun Construction Used the software for: 6-12 months ### "Outstanding level of customer support" August 29, 2022 5.0 Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me. Pros \- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team Cons Some advanced features and functionalities seem complex and take longer to learn Review Source Response from Squaretalk September 7, 2022 Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps! JK Jan K. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Happy Holidays" December 21, 2023 5.0 Pleasant. That's why we keep using Axiom. Pros People I communicate with. Support and account managers are always helpful. Cons Limited range of phone numbers we can order. Review Source Response from Squaretalk December 22, 2023 Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day! We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏 It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Wishing you a joyful holiday season! DM Denis M. Manager in Business Development Marketing and Advertising Used the software for: 6-12 months ### "Pretty Good" May 16, 2023 5.0 Pros Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product. Cons Occassional bugs, but more so they get resolved quickly. Review Source Response from Squaretalk May 17, 2023 Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually. We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible. If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you. RW Russell W. Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "These guys are seriously AWESOME!!!" March 2, 2022 5.0 After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature. Pros I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys. Cons They really don't have any cons. I liked everything. Reason for choosing Squaretalk The people that work for the company. Review Source Response from Squaretalk March 15, 2022 Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance. IO Ivanna O. Back Office Manager Financial Services Used the software for: Less than 6 months ### "Satisfied with using Squaretalk on a daily basis! " August 30, 2023 5.0 Pros Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to \[sensitive content hidden\] Cons the absence of option calling back to us via mobile app or seeing the missed call Review Source Response from Squaretalk September 3, 2023 First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊 Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. 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