# Page 2 | Squaretalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Squaretalk the right Call Center solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews --- Squaretalk 4.9 (102) [View alternatives](https://www.capterra.com/p/219046/Squaretalk-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 2 - Reviews of Squaretalk ## Showing most helpful reviews Showing 26-50 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Manikandan V. CMO Information Technology and Services Used the software for: 2+ years ### "Improved workflow Management and Role-Based Controls with Squaretalk" May 6, 2025 4.0 Before switching, managing agent workflows and call distribution was chaotic—we used different systems that didn’t communicate well, and supervisors had to constantly intervene. Squaretalk brought everything under one roof. Now, I can assign the right access to each team member, automate call routing based on skill, and review performance metrics in real time. Pros The dedicated onboarding manager made all the difference. She walked us through every step of the implementation and even helped customize some of our workflows. The platform itself is very flexible, and we can set different permissions and access controls for all the roles in our company. Cons It’d be great to have more dashboard customization. The monitoring dashboard and analytics reports have so much data it felt overwhelming at first. It took a bit to figure out which metrics were most relevant to us. Review Source RH Rebetta H. Operations Manager Writing and Editing Used the software for: 1-2 years ### "Empowering Teams with a Hassle-Free, All-in-One Communication Platform" May 3, 2025 5.0 We needed a solution that would help our small team operate efficiently without overspending. The platform covers everything—call routing, IVR, reports, remote agent access. It's made our day-to-day much smoother and allowed us to focus on service quality instead of constant troubleshooting. Pros Honestly, the best part is how little I’m needed to babysit daily workflows or troubleshoot integrations. The system is so user-friendly that support agents handle day-to-day situations themselves. Cons It’d be great to have drag-and-drop tools for workflow configuration. Nothing else I can find at the moment. Review Source Dipika M. Sales and Marketing lead Information Technology and Services Used the software for: 1-2 years ### "My Review of Squaretalk" December 18, 2024 5.0 As an e-commerce business, we have seasonal spikes and irregular demand on our call center, typically for real-time updates about order status or delivery. We needed software that could add or remove agents without lengthy contract negotiations or extensive system reconfiguration. With Squaretalk’s platform, we have full control over our account and can scale up and down with one click. Pros We have more autonomy and self-service options than our previous providers, which enables us to make swift changes and optimizations. The support response time is short, even on the weekends, and our account manager is very responsive. Cons Some of our agents would appreciate a dark mode Review Source BM Brajesh M. Developer Program Development Used the software for: 1-2 years ### "Streamlined Call Management" March 4, 2025 5.0 By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions. Pros I appreciate Squaretalk's predictive dialer, campaign management tools, and IVR. These automations ensure our agents focus on high-value tasks and conversations. The real-time dashboard also enables data-driven optimizations to boost efficiency. Cons We had minor issues with list uploads. However, the knowledgeable support squad acted swiftly and tackled these problems. Review Source mathew S. IT Officer Chemicals Used the software for: 2+ years ### "Customizable and Dependable Cloud Telephony" October 28, 2024 5.0 Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues. By contrast, Squaretalk's cloud-based reliability even during 150+ daily calls is impressive, with minimal latency or drops. Pros I really value how customizable Squaretalk's reporting and workflows are without needing technical resources. Cons While the self-service portal covers basics, expanding those capabilities further would maximize convenience. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Reason for choosing Squaretalk We liked the interface and the price was also better Review Source VR Verified Reviewer Marketing and Sales specialist Marketing and Advertising Used the software for: 6-12 months ### "Seamless Global Engagement" December 25, 2024 5.0 By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market. Pros I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning. Cons Honestly, I have no major gripes after 2+ years of using Squaretalk. Review Source AS Aly S. ceo Information Services Used the software for: Less than 6 months ### "Great product and sales team " July 31, 2025 5.0 Pros It was great. I honestly enjoyed working with \[sensitive content hidden\]. He is the great Sales Person I have ever seen. He was helpful, understanding, patient and always provided a great professional advice. Cons Nothing everything was very good. Review Source AP Albert P. CEO Computer Software Used the software for: 6-12 months ### "A really great softphone system for small businesses" April 29, 2025 5.0 Overall experience has been great, support is great as well. Pros Ease of use and accessibility in many countries. Their customer support is also topnotch and readily available. Cons The previous app was a bit aged and needs to be much more user friendly. Review Source Vikash M. Marketing officer Information Technology and Services Used the software for: 6-12 months ### "Cost-Efficient" September 5, 2024 5.0 Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution rates. It also reduces our operational costs and ultimately improves our bottom line. Pros I like best that the product is constantly evolving. They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more. Cons I haven't had a serious issue yet to write about Review Source Response from Squaretalk October 13, 2024 Thanks for your feedback, Vikash! We're glad to hear you're enjoying the new self-service options and customizable dashboards - they’re designed to save time and boost efficiency! It's also great that Squaretalk is helping improve resolution rates and reduce costs for your team! Feel free to reach out if you need anything. We're here to help! KW Kim W. Information Systems Manager Utilities Used the software for: 2+ years ### "The best call center I've worked with" August 7, 2024 5.0 The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with. Pros The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with. Cons Really not much, otherwise I won't be writing this positive review. Review Source Response from Squaretalk August 13, 2024 Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team! AC Autumn C. Graduation Education Management Used the software for: 1-2 years ### "Good for WHF" August 2, 2024 5.0 Squaretalk is a good VoIP option if your business is spread all over the world like ours. All our agents work from home and we haven’t had any issues with access, call quality, or connection. It’s also very easy to oversee agent performance and keep track of our overall KPIs. Pros It’s easy to use for all types of users and doesn't require an IT department to set up and maintain. Cons Because we have a 24/7 operation, we hit all maintenance windows. Review Source Response from Squaretalk August 8, 2024 Thank you for sharing your review and for choosing Squaretalk, Autumn! We're delighted that our platform's ease of use and reliable performance support your global work-from-home team. We understand the challenge of hitting all maintenance windows and appreciate your patience. We're continually working to minimize any disruption and improve our services to better accommodate around-the-clock businesses like yours. If you have any further feedback or need assistance, please don't hesitate to reach out. VR Verified Reviewer Cashflow consultant Computer Software Used the software for: 1-2 years ### "Great for scaling up sales" June 10, 2024 5.0 We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team. Pros Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have. Cons The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates. Review Source Response from Squaretalk June 18, 2024 Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out. Giannos A. Head of Business Development International Trade and Development Used the software for: 6-12 months ### "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop" August 30, 2023 5.0 it's the best, we used twilio, we used a lot of other systems but we are not changing this one Pros I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it. Cons i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints. Reason for choosing Squaretalk Their professionalism and attitude was amazing from start till now and is still amazing Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) twilio very extremely unhelpful , no instant support and so many issues Review Source Response from Squaretalk September 3, 2023 Dear Giannos, Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk. We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵 Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations. We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top! If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you. Constantinos K. IT Support Manager Information Technology and Services Used the software for: 1-2 years ### "Our Experience so far." May 8, 2023 5.0 As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk. Pros Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations Cons To be frank there isn't something i can add in this field i am really happy so far with this solution. Review Source Response from Squaretalk May 10, 2023 We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you! CP Costas P. COO Financial Services Used the software for: Less than 6 months ### "Great Provider" August 30, 2023 5.0 From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager \[sensitive content hidden\] , who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations! Pros Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker. Cons Spam checker might not be as accurate as we would like sometimes. Review Source Response from Squaretalk September 3, 2023 First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations. We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track. While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy. Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them. Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day. VR Verified Reviewer Operations Team Leader Package/Freight Delivery Used the software for: 1-2 years ### "fantastic communication platform with variety of tools" June 23, 2022 5.0 overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive Pros the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer Cons integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us Review Source Response from Squaretalk June 26, 2022 Thank you for your feedback, it is always helpful to hear from our users. CX is a key part of our vision, and we want to ensure that your experience with Squaretalk is as seamless as possible. Please reach out if you need help with the integrations or any other assistance. NA Neta A. director of a referral center for migrant workers Civic & Social Organization Used the software for: Less than 6 months ### "New Way of working" March 22, 2023 5.0 Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team Pros The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team. Cons As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little Reason for choosing Squaretalk Because of the price Review Source Response from Squaretalk March 23, 2023 Thanks so much for sharing your experience with Squaretalk, Neta! We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help. We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up. And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have. Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us. George K. Head of Operations Financial Services Used the software for: 1-2 years ### " A Game Changer!" August 30, 2023 5.0 Pros Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by\[sensitive content hidden\], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance! Cons I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect. Review Source Response from Squaretalk September 3, 2023 We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts. VR Verified Reviewer Customer Service Manager Internet Used the software for: 6-12 months ### "Great Product For My Teams" June 6, 2022 5.0 The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly. Pros The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal. Cons The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group. Review Source Response from Squaretalk June 7, 2022 Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases! Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help. Leia R. PM jun Construction Used the software for: 6-12 months ### "Outstanding level of customer support" August 29, 2022 5.0 Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me. Pros \- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team Cons Some advanced features and functionalities seem complex and take longer to learn Review Source Response from Squaretalk September 7, 2022 Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps! KAS Kaif Ahmed S. Team Lead Manager Computer Software Used the software for: 1-2 years ### "customer services our experience " June 23, 2022 5.0 overall experience with this software was good and help us a lot to increase our business revenue Pros the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool Cons nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good Review Source Response from Squaretalk June 26, 2022 Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help. JK Jan K. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Happy Holidays" December 21, 2023 5.0 Pleasant. That's why we keep using Axiom. Pros People I communicate with. Support and account managers are always helpful. Cons Limited range of phone numbers we can order. Review Source Response from Squaretalk December 22, 2023 Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day! We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏 It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Wishing you a joyful holiday season! JS Jay S. Outbound DemandGen & Sales Development Director Computer Software Used the software for: 2+ years ### "Amazing Software, Amazing Support" March 2, 2021 5.0 I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly). The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software. In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly. No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX. Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it. Pros Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies. Cons UI could be improved on the admin side. The agent side is nearly perfect. Reason for choosing Squaretalk SquareTalk was the only one that was willing to make a full integration with ALL of our business tools at a reasonable cost. Review Source Response from Squaretalk February 4, 2022 Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more. VR Verified Reviewer Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Best calling program " February 21, 2024 5.0 The best Secured I get to make calls from any where in the world Pros No breaks Direct calls Excellent Secured Cons For now nothing When I see I’ll let you know but so far nothing Switched from [Freezvon](https://www.capterra.com/p/267378/Freezvon/) I always have issue everyday always contacting customer service everyday with Freezvon Review Source Response from Squaretalk March 6, 2024 Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out. VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Best Voip provider ever tried" November 9, 2022 5.0 Pros The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry. Cons The customization of the leads management system. Review Source Response from Squaretalk November 10, 2022 We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.