# Page 3 | Squaretalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Squaretalk the right Call Center solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews --- Squaretalk 4.9 (102) [View alternatives](https://www.capterra.com/p/219046/Squaretalk-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Page 3 - Reviews of Squaretalk ## Showing most helpful reviews Showing 51-75 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Anel K. IT Administrator Information Technology and Services Used the software for: 2+ years ### "Squaretalk review" December 21, 2023 5.0 I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler. Pros Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply. Cons Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake. Review Source Response from Squaretalk December 26, 2023 Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve. VR Verified Reviewer Client Success Manager Information Technology and Services Used the software for: Less than 6 months ### "This is just what our company needed" May 7, 2024 5.0 Pros The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient. Cons In a perfect world it would have been a single system but I'm not technical enough to know if this is possible. Review Source Response from Squaretalk May 23, 2024 Thank you for your review! We're glad our team's professionalism and system testing were beneficial. It's great to hear our software has improved your processes! If you have any questions, feel free to reach out. P.S. Integrating the systems into a single platform is part of our future roadmap, so stay tuned! SC Sandra C. commercial coordinator Computer Software Used the software for: 1-2 years ### "A good system integrated into your crm" August 4, 2022 5.0 Pros The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective. Cons So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt. Review Source Response from Squaretalk August 10, 2022 Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier! RW Russell W. Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "These guys are seriously AWESOME!!!" March 2, 2022 5.0 After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature. Pros I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys. Cons They really don't have any cons. I liked everything. Reason for choosing Squaretalk The people that work for the company. Review Source Response from Squaretalk March 15, 2022 Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance. Ophelie B. Manager of Construction Recruitment Construction Used the software for: Less than 6 months ### "Perfect tool for my use case" April 17, 2024 5.0 Pros Squaretalk has improved our sales and can honestly say it has transformed our communication strategy. Communication with our clients is the top priority and the ability to stay connected with them has been crucial for the development of our company. The Matrix has doubled the calling speed of our agents and double the conversion of leads on a monthly basis. It is also very valuable that our clients can call us back on the same numbers. Accepting inbound from the region we are calling is very rare to find on the market. Highly recommended for businesses seeking reliable and efficient communication solution. Cons Honestly, we don't need all the campaign setup options and it's sometimes confusing to go through all of them. Review Source Response from Squaretalk May 16, 2024 Thank you for your glowing review, Ophelie! We’re delighted that Squaretalk has significantly improved your sales and communication strategy, especially with the Matrix feature doubling your calling speed and lead conversions. We appreciate your feedback on the campaign setup options. We understand it can be confusing, and we're working on making it more user-friendly. If you need any help navigating these features, our support team is here for you. Thanks again for recommending Squaretalk. We’re excited to continue supporting your business! IO Ivanna O. Back Office Manager Financial Services Used the software for: Less than 6 months ### "Satisfied with using Squaretalk on a daily basis! " August 30, 2023 5.0 Pros Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to \[sensitive content hidden\] Cons the absence of option calling back to us via mobile app or seeing the missed call Review Source Response from Squaretalk September 3, 2023 First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊 Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better. DM David M. COO Gambling & Casinos Used the software for: Less than 6 months ### " Squaretalk review " January 17, 2024 4.0 I am very happy so far with the level of service and the product serve our needs Pros 24 hour support, reasonable rate, easy deployment Cons changing did's is quite expensive for my liking, checking spam numbers cost a fee as well Review Source Response from Squaretalk January 31, 2024 Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry. We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process. We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business. VR Vadim R. Product manager Information Technology and Services Used the software for: Less than 6 months ### "Amazing and user-friendly app!" April 13, 2023 5.0 Nice experience with flexible tools simplifying communications Pros Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce. It enables us to efficiently make and receive calls and keep track of all call activities. The platform offers comprehensive reporting features, which help in monitoring team performance. You can also personalize your dashboards to focus on crucial metrics. Cons Squaretalk's initial configuration may involve a learning curve for some users. However, the platform's support team is readily available to assist with onboarding and any issues that may arise during use. Review Source RA Rita A. Customer Service Manager Gambling & Casinos Used the software for: Less than 6 months ### "My experience" March 7, 2024 5.0 Its been awesome so far, i am able to generate my report with ease Pros The reporting aspects, i can export and listen to calls with links Cons It's clarity and it captures my agents activity. Reason for choosing Squaretalk i don't know i was not here at the time. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) i don't know, i have only been here 2 months Review Source Response from Squaretalk March 20, 2024 Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations. JV Joaquin V. Marketing Manager Farming Used the software for: I used a free trial ### "Excellent Call Center Support" May 3, 2023 5.0 Pros They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed. Cons Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available. Review Source Response from Squaretalk May 15, 2023 We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us. Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up. DW Dilan W. Client Manager Information Technology and Services Used the software for: Less than 6 months ### "Satisfied " August 30, 2023 4.0 Customer service as well as the features provided are satisfactory Review Source Response from Squaretalk September 3, 2023 Thank you for the high marks, Dilan! We're delighted to hear that you're satisfied with both our customer service and features. Our goal is to always provide top-notch service and solutions, so it's wonderful to hear that we're meeting the mark for you. Is there anything you think we could do even better? We're all ears! Thanks again for taking a few moments to share your experience. Looking forward to keeping those satisfaction levels high! BZ Bartłomiej Z. International Sales Manager Information Technology and Services Used the software for: 6-12 months ### "Squaretalk summary" December 21, 2022 4.0 Pros \- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns Cons No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents Review Source Response from Squaretalk December 26, 2022 Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback. SF Shay F. business development manager Marketing and Advertising Used the software for: 2+ years ### "the best predictive dialer yet!!!!" November 10, 2016 5.0 As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels. fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything. The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-) Pros easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money Cons haven't found any yet Review Source DC David C. Head of Sales Information Technology and Services Used the software for: 6-12 months ### "Sales Optimization" July 17, 2016 5.0 My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve. Pros Ease of use Call center manager Time savings Cons Set up Integration Review Source Response from Squaretalk July 20, 2016 Thanks david! CB Charles B. Financial Services Used the software for: 2+ years ### "Predictive Dialer Amazing Product by Innitel" November 10, 2016 5.0 My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer . Pros Saves Money, Saves Manpower, Saves Time, Works on Pc Phone Review Source RB Roee B. Ceo Computer & Network Security Used the software for: 2+ years ### "Highly recommended software" August 30, 2023 5.0 Pros The best software for companies that need voip solutions and call center solutions Cons All good as they provide very good solution for our demand and needs Review Source NP Nicholas P. General Manager Insurance Used the software for: Less than 6 months ### "Customer Support" June 1, 2022 5.0 Great! Pros Simple user face Great service Easy to maintain Cons Hourly stat reports Log in and off stamps Review Source Response from Squaretalk June 3, 2022 Thanks for your feedback and support, Nicholas! We are so glad that you find Squaretalk to be easy to use and maintain! We are constantly working on improving the user interface and adding new features, so stay tuned for more updates in the future! EP Ekaterina P. vip manager Gambling & Casinos Used the software for: Less than 6 months ### "Squaretalk review" March 2, 2023 5.0 no problems so far Pros Very user friendly, understandable. Softphone and the admin platform are both very easy-to-use. Cons No cons. I haven't noticed anything so far. Review Source Response from Squaretalk March 30, 2023 Thank you for taking the time to share your positive experience, Ekaterina! We are thrilled to hear that you are enjoying the user-friendly interface and seamless experience of Squaretalk. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can help you with. Thank you for choosing Squaretalk! hC heist C. pastor Used the software for: 6-12 months ### "This software provides extensive reporting and analytics which is crucial to have for any call cente" February 3, 2018 5.0 Pros \- Ease of use - Visually appealing - Great tech support team - Condenses what would otherwise be complicated material and makes it usable for even a novice Cons \- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue. Review Source NM Nathan M. Project Manager Management Consulting Used the software for: 6-12 months ### "1 million leads processed through Innitel in 1 month!" July 20, 2016 5.0 We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company. Pros Integrations and flexibility Cons No complaints Review Source VR Verified Reviewer Manager Used the software for: 6-12 months ### "everything was great! nothing to complain " January 10, 2018 5.0 Pros The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration. Review Source YG Yaniv G. Co Founder Real Estate Used the software for: 1-2 years ### "The most essential tool in my business today " July 20, 2016 5.0 This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it. Review Source Response from Squaretalk August 8, 2016 Awesome!.. wG william G. Quality Control Used the software for: Less than 6 months ### "Great Product" January 23, 2018 5.0 Helps with the workload Pros One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer. Cons it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great. Review Source oD oshri D. it manager International Trade and Development Used the software for: 1-2 years ### "Bullmarket review" November 15, 2016 4.0 we have a good expiriense with the dialer any problem we incouter we know we have a great support team that fixing us any probem Review Source DD Didier D. Responsable Geomarketing Used the software for: 6-12 months ### "Not Bad at all" November 15, 2016 4.0 We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it. Pros It is easy to use Cons Nothing specially Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.