# Page 3 | Squaretalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Squaretalk the right Call Center solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews --- Squaretalk 4.9 (101) [View alternatives](https://www.capterra.com/p/219046/Squaretalk-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 3 - Reviews of Squaretalk ## Showing most helpful reviews Showing 51-75 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Best calling program " February 21, 2024 5.0 The best Secured I get to make calls from any where in the world Pros No breaks Direct calls Excellent Secured Cons For now nothing When I see I’ll let you know but so far nothing Switched from [Freezvon](https://www.capterra.com/p/267378/Freezvon/) I always have issue everyday always contacting customer service everyday with Freezvon Review Source Response from Squaretalk March 6, 2024 Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out. VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Best Voip provider ever tried" November 9, 2022 5.0 Pros The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry. Cons The customization of the leads management system. Review Source Response from Squaretalk November 10, 2022 We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know! DM Denis M. Manager in Business Development Marketing and Advertising Used the software for: 6-12 months ### "Pretty Good" May 16, 2023 5.0 Pros Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product. Cons Occassional bugs, but more so they get resolved quickly. Review Source Response from Squaretalk May 17, 2023 Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually. We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible. If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you. SC Sandra C. commercial coordinator Computer Software Used the software for: 1-2 years ### "A good system integrated into your crm" August 4, 2022 5.0 Pros The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective. Cons So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt. Review Source Response from Squaretalk August 10, 2022 Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier! RW Russell W. Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "These guys are seriously AWESOME!!!" March 2, 2022 5.0 After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature. Pros I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys. Cons They really don't have any cons. I liked everything. Reason for choosing Squaretalk The people that work for the company. Review Source Response from Squaretalk March 15, 2022 Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance. IO Ivanna O. Back Office Manager Financial Services Used the software for: Less than 6 months ### "Satisfied with using Squaretalk on a daily basis! " August 30, 2023 5.0 Pros Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to \[sensitive content hidden\] Cons the absence of option calling back to us via mobile app or seeing the missed call Review Source Response from Squaretalk September 3, 2023 First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊 Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better. DM David M. COO Gambling & Casinos Used the software for: Less than 6 months ### " Squaretalk review " January 17, 2024 4.0 I am very happy so far with the level of service and the product serve our needs Pros 24 hour support, reasonable rate, easy deployment Cons changing did's is quite expensive for my liking, checking spam numbers cost a fee as well Review Source Response from Squaretalk January 31, 2024 Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry. We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process. We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business. RA Rita A. Customer Service Manager Gambling & Casinos Used the software for: Less than 6 months ### "My experience" March 7, 2024 5.0 Its been awesome so far, i am able to generate my report with ease Pros The reporting aspects, i can export and listen to calls with links Cons It's clarity and it captures my agents activity. Reason for choosing Squaretalk i don't know i was not here at the time. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) i don't know, i have only been here 2 months Review Source Response from Squaretalk March 20, 2024 Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations. DG Dimitris G. IT Support Information Technology and Services Used the software for: 6-12 months ### "Squaretalk is what you need" May 8, 2023 5.0 Pros I like the most that it's easy to use or set it up and support is always there for any request and any problem you have. Cons i can't find something that i like least or dislike. Review Source Response from Squaretalk May 10, 2023 Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you! DW Dilan W. Client Manager Information Technology and Services Used the software for: Less than 6 months ### "Satisfied " August 30, 2023 4.0 Customer service as well as the features provided are satisfactory Review Source Response from Squaretalk September 3, 2023 Thank you for the high marks, Dilan! We're delighted to hear that you're satisfied with both our customer service and features. Our goal is to always provide top-notch service and solutions, so it's wonderful to hear that we're meeting the mark for you. Is there anything you think we could do even better? We're all ears! Thanks again for taking a few moments to share your experience. Looking forward to keeping those satisfaction levels high! CD Carlos D. Customer Experience Specialist Gambling & Casinos Used the software for: Less than 6 months ### "So far so good" June 6, 2023 5.0 I just made one call as a test via Squaretalk, and it worked perfectly. Pros I just made one call as a test via Squaretalk, and it worked perfectly. Cons I wasn\`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem Review Source Response from Squaretalk June 11, 2023 Thank you for taking the time to share your experience with Squaretalk, Carlos! We're glad to hear that your test call went perfectly and that our customer service was able to assist you effectively with your question about the prefix. As you continue to use our services, we are here to support you with any further queries or assistance you may need. We're committed to ensuring your experience remains positive and efficient. Once again, thank you for choosing Squaretalk and we're looking forward to serving you in the future. BZ Bartłomiej Z. International Sales Manager Information Technology and Services Used the software for: 6-12 months ### "Squaretalk summary" December 21, 2022 4.0 Pros \- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns Cons No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents Review Source Response from Squaretalk December 26, 2022 Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback. DC David C. Head of Sales Information Technology and Services Used the software for: 6-12 months ### "Sales Optimization" July 17, 2016 5.0 My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve. Pros Ease of use Call center manager Time savings Cons Set up Integration Review Source Response from Squaretalk July 20, 2016 Thanks david! NS Nick S. Sales Manager Renewables & Environment Used the software for: Less than 6 months ### "Squaretalk Predictive Dialer" January 16, 2024 5.0 Great experience, friendly helpful staff that goes the extra mile Pros Customer Service was great. Very responsive and always willing to help Cons Takes some getting used to learning the platform Review Source Response from Squaretalk January 17, 2024 Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you. We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible. Thanks again for choosing Squaretalk and for sharing your experience! RB Roee B. Ceo Computer & Network Security Used the software for: 2+ years ### "Highly recommended software" August 30, 2023 5.0 Pros The best software for companies that need voip solutions and call center solutions Cons All good as they provide very good solution for our demand and needs Review Source NP Nicholas P. General Manager Insurance Used the software for: Less than 6 months ### "Customer Support" June 1, 2022 5.0 Great! Pros Simple user face Great service Easy to maintain Cons Hourly stat reports Log in and off stamps Review Source Response from Squaretalk June 3, 2022 Thanks for your feedback and support, Nicholas! We are so glad that you find Squaretalk to be easy to use and maintain! We are constantly working on improving the user interface and adding new features, so stay tuned for more updates in the future! BK Bartosz K. Junior Data Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Good support" October 6, 2022 5.0 Pros I really like the possibility of integration using workflow with other external applications Cons it is not possible to export selected columns in call history Review Source Response from Squaretalk October 16, 2022 Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance. hC heist C. pastor Used the software for: 6-12 months ### "This software provides extensive reporting and analytics which is crucial to have for any call cente" February 3, 2018 5.0 Pros \- Ease of use - Visually appealing - Great tech support team - Condenses what would otherwise be complicated material and makes it usable for even a novice Cons \- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue. Review Source NM Nathan M. Project Manager Management Consulting Used the software for: 6-12 months ### "1 million leads processed through Innitel in 1 month!" July 20, 2016 5.0 We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company. Pros Integrations and flexibility Cons No complaints Review Source KL Kobi L. Owner Marketing and Advertising Used the software for: 6-12 months ### "Very handy and useful" November 15, 2016 5.0 Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results, it's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes. works on all of our systems with awesome intergration. Pros The quick response, efficiency, and the quality. Cons I don't think anything is bad Review Source YG Yaniv G. Co Founder Real Estate Used the software for: 1-2 years ### "The most essential tool in my business today " July 20, 2016 5.0 This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it. Review Source Response from Squaretalk August 8, 2016 Awesome!.. KE Kern E. Commercial director Consumer Services Used the software for: 1-2 years ### "EASY TO USE SOFT " November 15, 2016 5.0 Very simple and easy to use. No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good. Pros EASY TO USE, RAPID, WORKS WELL Review Source wG william G. Quality Control Used the software for: Less than 6 months ### "Great Product" January 23, 2018 5.0 Helps with the workload Pros One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer. Cons it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great. Review Source DD Didier D. Responsable Geomarketing Used the software for: 6-12 months ### "Not Bad at all" November 15, 2016 4.0 We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it. Pros It is easy to use Cons Nothing specially Review Source LS Louie S. Customer Service Manager Retail Used the software for: Less than 6 months ### "Affordable VOIP and PBX" October 27, 2019 5.0 So far it's good. Pros Very affordable Very user-friendly Reporting and Analytics are customizable Cons Delay of 3 seconds when the call comes in Review Source Similar Products Featured