# WeHelp Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WeHelp Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/219119/Wehelp --- # WeHelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WeHelp ## What is WeHelp? WeHelp Software uses NPS metrics to measure customer satisfaction through customizable surveys. Based on the obtained data, companies can organize results and formulate action strategies to improve performance. WeHelp Software features a control panel with graphics and visuals tools, and it can divide results into categories to help identify possible problems with specific groups, such as gender or age. ## What is WeHelp used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WeHelp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.wehelpsoftware.com/&name=WeHelp) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeHelp 5.0 (6) VS. [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting Price $19 Per Feature, Per Month Starting Price $55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.5 (280) Value For Money 5.0 (6) Value For Money 3.9 (144) Customer Service 5.0 (5) Customer Service 4.3 (233) ## WeHelp alternatives Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Forms 5.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Visualization 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Graphical representation of data Feedback Management 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Reporting/Analytics 5.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 5.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success WeHelp 32 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Provides a channel for team members to share media files, communicate, and work together Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $19.00 Per Feature,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Dilson M. VP de Tecnologia Information Technology and Services ### "Um dos melhores sistemas de gestão da experiência do cliente e NPS do mercado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2023 Já usávamos uma ferramenta de NPS mas trocamos para o WeHelp há cerca de 4 anos e estamos muito satisfeitos com os resultados e com a evolução do produto. Pros A facilidade de integrar, configurar e colocar em uso são grandes diferenciais. Cons Não vejo nada que desagrade ou desabone a ferramenta. Switched from [Wootric](https://www.capterra.com/p/151528/Wootric/) Percebemos no WeHelp um suporte melhor e um produto com uma evolução mais rápida. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cassio M. Diretor Health, Wellness and Fitness ### "Imprescindível " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2023 Ótima Pros Ferramenta imprescindível para nortear as melhores decisões , entender as necessidades através do olhar do cliente . Cons A formatação que o e-mail é entregue após envio .Os parágrafos e espaçamentos se alteram . Reasons for choosing WeHelp Melhor custo x benefício do mercado Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Rogerio T. Diretor operacional Health, Wellness and Fitness ### "Excelente solução " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2023 A wehelp melhorou muito minhas tomadas de decisão quanto a estratégia da empresa . Ouvir o cliente , se aproximar dele e construir uma empresa melhor com ele Pros A integração com o sistema da catraca ajuda muito, o fato de ser fácil e intuitivo facilita engajamento do time além das constantes melhorias e o envolvimento . Cons Poderia integrar pra gera automações com meu sistema e com outras soluções Reasons for choosing WeHelp Atendimento foi mais eficiente Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Daniele K. Gerente de Marketing Health, Wellness and Fitness ### "Muito mais do que a nota de NPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2023 WeHelp vai muito além da nota de NPS. A ferramenta nos proporciona ter uma visão mais detalhada do funcionamento da academia e dos clientes, assim, em vários momentos, auxiliando na tomada de decisões. Além disso, é muito simples de usar e com diversas configurações que o próprio usuário pode fazer. Pros Além de ser uma ferramenta muito fácil de usar, é possível organizar as respostas do campo aberto através de tags, o que deixa o conteúdo ainda mais rico e simples para análise.Poder acompanhar quais são os pontos de contato que interferem na nota do cliente também é bem bacana. Cons Sinto de falta de ter um ranking em algumas situações.Ex.: - Organizar os pontos de contato por nota.- Organizar as academias por nota de NPS Reasons for choosing WeHelp Além do custo-benefício e o knowhow do mercado de fitness aplicado no sistema, a simplicidade de gerir e apresentar informações muito relevantes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Emanuel M. Sócio Diretor Health, Wellness and Fitness ### "Satifação com o produto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 25, 2023 O sistema tornou a nossa busca por conhecer o nosso cliente mais fácil e nos auxilia diariamente a buscar o aperfeiçomento da nossa operação! Pros Sistema fácil, intuitivo e confiável. Nos ajuda a monitorar a satisfação dos nosso clientes e aperfeiçoar nossa operação! Cons O WeHelp é um sistema muito prático e não tem elementos de dificil entendimento ou compreensão. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dayane F. Diretora Marketing and Advertising ### "Pesquisa NPS com a WeHelp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2023 Excelente suporte e atendimento. Estou muito satisfeita! Pros Consigo identificar os clientes promotores e criar estratégias para aumentar lealdade e recompensas por novas indicações Cons Preferia pagamento em reais. O pagamento é em dólar. Mas isso é comum em ferramentas internacionais então, tudo bem. Reasons for choosing WeHelp Ferramenta de NPS do jeito certo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)