--- title: "WeHelp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WeHelp Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/219119/Wehelp/" page_type: "product" language: "en" --- # WeHelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WeHelp ## What is WeHelp? WeHelp Software uses NPS metrics to measure customer satisfaction through customizable surveys. Based on the obtained data, companies can organize results and formulate action strategies to improve performance. WeHelp Software features a control panel with graphics and visuals tools, and it can divide results into categories to help identify possible problems with specific groups, such as gender or age. ## What is WeHelp used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WeHelp?[Manage this product listing](https://www.g2.com/products/wehelp/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeHelp 5.0 (6) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $19 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.7 (2,902) Value For Money 5.0 (6) Value For Money 4.5 (2,333) Customer Service 5.0 (5) Customer Service 4.6 (2,161) ## WeHelp alternatives [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) ## FAQs about WeHelp Overview ### What company size and specific industries is WeHelp built for? WeHelp is designed for companies of any size that want to better understand customer experiences and present analysis results in a visual format. It fits businesses focused on improving products and service quality, especially teams in customer service, product development, and experience management across many industries. Features and Usability ### What are the key features of WeHelp? WeHelp offers customer experience management, NPS of customers, and website integration as core features. It also includes feedback management, survey and poll management, customer journey mapping, customer segmentation, sentiment analysis, and reporting tools such as dashboards, real-time analytics, customizable reports, and visual analytics. Integrations ### Which third-party tools and platforms does WeHelp integrate with? WeHelp integrates with EVO and Pacto, plus ActiveCampaign and Pipedrive from its catalog. EVO is the most commonly mentioned platform, and the integrations cover management and CRM use cases for businesses that connect WeHelp with existing customer and operations systems. Answer based on 2 reviews Getting Started and Support ### What customer support options does WeHelp offer? WeHelp provides email/help desk support and FAQ/forum resources for customer questions. Support coverage is limited to these channels, so users rely on written guidance and ticket-based contact for assistance. ## Features AI summary Based on 3,764 NPS reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) WeHelp supports all three features that reviewers identify as most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track sentiment and experience trends, and turn feedback data into useful insights, allowing teams to make better service decisions and improve customer satisfaction. Feedback Management 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 5.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 5.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customizable Forms 5.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Visualization 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Graphical representation of data WeHelp 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $19.00 Per Feature,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Dilson M. VP de Tecnologia Information Technology and Services ### "Um dos melhores sistemas de gestão da experiência do cliente e NPS do mercado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2023 Já usávamos uma ferramenta de NPS mas trocamos para o WeHelp há cerca de 4 anos e estamos muito satisfeitos com os resultados e com a evolução do produto. Pros A facilidade de integrar, configurar e colocar em uso são grandes diferenciais. Cons Não vejo nada que desagrade ou desabone a ferramenta. Switched from [Wootric](https://www.capterra.com/p/151528/Wootric/) Percebemos no WeHelp um suporte melhor e um produto com uma evolução mais rápida. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Cassio M. Diretor Health, Wellness and Fitness ### "Imprescindível " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2023 Ótima Pros Ferramenta imprescindível para nortear as melhores decisões , entender as necessidades através do olhar do cliente . Cons A formatação que o e-mail é entregue após envio .Os parágrafos e espaçamentos se alteram . Reasons for choosing WeHelp Melhor custo x benefício do mercado Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RT Rogerio T. Diretor operacional Health, Wellness and Fitness ### "Excelente solução " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2023 A wehelp melhorou muito minhas tomadas de decisão quanto a estratégia da empresa . Ouvir o cliente , se aproximar dele e construir uma empresa melhor com ele Pros A integração com o sistema da catraca ajuda muito, o fato de ser fácil e intuitivo facilita engajamento do time além das constantes melhorias e o envolvimento . Cons Poderia integrar pra gera automações com meu sistema e com outras soluções Reasons for choosing WeHelp Atendimento foi mais eficiente Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DK Daniele K. Gerente de Marketing Health, Wellness and Fitness ### "Muito mais do que a nota de NPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2023 WeHelp vai muito além da nota de NPS. A ferramenta nos proporciona ter uma visão mais detalhada do funcionamento da academia e dos clientes, assim, em vários momentos, auxiliando na tomada de decisões. Além disso, é muito simples de usar e com diversas configurações que o próprio usuário pode fazer. Pros Além de ser uma ferramenta muito fácil de usar, é possível organizar as respostas do campo aberto através de tags, o que deixa o conteúdo ainda mais rico e simples para análise.Poder acompanhar quais são os pontos de contato que interferem na nota do cliente também é bem bacana. Cons Sinto de falta de ter um ranking em algumas situações.Ex.: - Organizar os pontos de contato por nota.- Organizar as academias por nota de NPS Reasons for choosing WeHelp Além do custo-benefício e o knowhow do mercado de fitness aplicado no sistema, a simplicidade de gerir e apresentar informações muito relevantes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EM Emanuel M. Sócio Diretor Health, Wellness and Fitness ### "Satifação com o produto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 25, 2023 O sistema tornou a nossa busca por conhecer o nosso cliente mais fácil e nos auxilia diariamente a buscar o aperfeiçomento da nossa operação! Pros Sistema fácil, intuitivo e confiável. Nos ajuda a monitorar a satisfação dos nosso clientes e aperfeiçoar nossa operação! Cons O WeHelp é um sistema muito prático e não tem elementos de dificil entendimento ou compreensão. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Dayane F. Diretora Marketing and Advertising ### "Pesquisa NPS com a WeHelp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2023 Excelente suporte e atendimento. Estou muito satisfeita! Pros Consigo identificar os clientes promotores e criar estratégias para aumentar lealdade e recompensas por novas indicações Cons Preferia pagamento em reais. O pagamento é em dólar. Mas isso é comum em ferramentas internacionais então, tudo bem. Reasons for choosing WeHelp Ferramenta de NPS do jeito certo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.