--- title: "Polichat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Polichat Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/219229/Polichat/" page_type: "product" language: "en" --- # Polichat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Polichat ## What is Polichat? Poli Digital is an omnichannel customer engagement platform for businesses that sell and support customers through WhatsApp, Instagram, Facebook Messenger and other channels in one place. As an official Meta Business Solution Provider (BSP), Poli provides authorized integration with the WhatsApp Business Platform, ensuring reliability, security and scalability. With Poli, teams can handle a shared inbox with multiple agents using a single WhatsApp number, manage contacts and deals with an integrated CRM, build automated journeys with workflows and chatbots, and track performance using real-time dashboards and reports (response time, volume, productivity and outcomes). Poli also includes AI features to boost efficiency and conversions, such as audio transcription, automatic conversation summaries and smart reply suggestions (copilot). It’s ideal for SMBs and growing teams looking to turn conversations into sales with more control and predictable results. ## What is Polichat used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Polichat?[Manage this product listing](https://www.g2.com/products/polichat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Polichat 5.0 (2) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (16,466) Value For Money 5.0 (2) Value For Money 4.5 (11,516) Customer Service 5.0 (2) Customer Service 4.7 (10,729) ## Polichat alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Polichat Overview ### What company size and specific industries is Polichat built for? Polichat is designed for SMBs and for sales and support teams that manage customer conversations through WhatsApp and social channels. It fits businesses that need centralized messaging, workflow automation, CRM, AI, and reporting, especially customer-facing teams handling sales and service across digital communication channels. Features and Usability ### What are the key features of Polichat? Polichat offers AI Copilot and generative AI for message handling, plus chat/messaging and autoresponders for customer conversations. Core communication features include multi-channel communication, social media integration, multi-language support, and inbox management. It also includes CRM, workflow management, activity tracking, interaction tracking, reporting & statistics, call recording, compliance management, and API access. Integrations ### Which third-party tools and platforms does Polichat integrate with? Polichat integrates with 10 third-party tools and platforms, including WhatsApp, WhatsApp Business API, Messenger, Facebook Business Suite, Instagram, Mercado Pago, RD Station, ChatBot, WebChatAgent, and WebsiteChat. It also connects with Messenger Bot and Whatsapp CRM for chat and customer communication workflows. Getting Started and Support ### What training and onboarding options does Polichat offer? Polichat provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation offers written reference materials and videos provide self-paced learning for product features and setup steps. Getting Started and Support ### What customer support options does Polichat offer? Polichat provides email/help desk, FAQ/forum, phone support, and chat. Support access appears to cover both self-service and direct contact options. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 4,384 Customer Communications Management reviews Not all customer communications management software covers every feature buyers care about most. Here is what Capterra reviewers identify as essential when choosing a solution: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Polichat includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in a more consistent manner. However, it does not offer **SMS Messaging**. These features help businesses keep customer interactions organized, maintain continuity across touchpoints, and provide teams with a clearer view of ongoing communication. Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Call Recording Record the audio of phone conversations for quality assurance purposes Chat/Messaging Communicate using direct chat or messages within the system Polichat 16 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)[ ChatBot](https://www.capterra.com/p/166420/ChatBot/)[ RD Station](https://www.capterra.com/p/180098/RD-Station/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ Messenger Bot](https://www.capterra.com/p/206418/Messenger-Bot-App/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Social Media Program Development ### "Ótimo custo-benefício e funcionalidades" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Pros Custo-benefício se destaca e também a capacidade de muitos usuários dentro do mesmo número para atender. Cons Acredito que devido ser uma plataforma web, tem algumas instabilidades da integração com o whatsapp devido á várias atualizações da plataforma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IF Icaro F. Diretor Geral Architecture & Planning ### "Uso e recomendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2022 Muito boa! Pros Preço acessível, totalmente pensado para o pequeno empresário, mesmo com integração com API oficial. Cons Boa a experiência até aqui e são mais de 2 anos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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