# Polichat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Polichat Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/219229/Polichat --- # Polichat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Polichat ## What is Polichat? Poli Digital is an omnichannel customer engagement platform for businesses that sell and support customers through WhatsApp, Instagram, Facebook Messenger and other channels in one place. As an official Meta Business Solution Provider (BSP), Poli provides authorized integration with the WhatsApp Business Platform, ensuring reliability, security and scalability. With Poli, teams can handle a shared inbox with multiple agents using a single WhatsApp number, manage contacts and deals with an integrated CRM, build automated journeys with workflows and chatbots, and track performance using real-time dashboards and reports (response time, volume, productivity and outcomes). Poli also includes AI features to boost efficiency and conversions, such as audio transcription, automatic conversation summaries and smart reply suggestions (copilot). It’s ideal for SMBs and growing teams looking to turn conversations into sales with more control and predictable results. ## What is Polichat used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Polichat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://polichat.com.br&name=Polichat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Polichat 5.0 (2) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.3 (3,607) Value For Money 5.0 (2) Value For Money 4.2 (2,662) Customer Service 5.0 (2) Customer Service 4.3 (2,770) ## Polichat alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars ## FAQs about Polichat Overview ### What company size and specific industries is Polichat built for? Polichat is designed for SMBs and for sales and support teams that manage customer conversations through WhatsApp and social channels. It fits organizations that want to centralize messaging, automate workflows, and connect chat activity with CRM, AI, and reporting tools. Features and Usability ### What are the key features of Polichat? Polichat offers AI Copilot and generative AI for message handling, plus autoresponders and workflow management for automated communication. It also includes CRM, inbox management, chat and messaging, multi-channel communication, activity and interaction tracking, call recording, reporting and statistics, compliance management, API access, multi-language support, and social media integration. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Polichat integrate with? Polichat integrates with 10 third-party tools and platforms, including communication and messaging connections such as Facebook Business Suite, Instagram, Messenger, WhatsApp, WhatsApp Business API, and WebsiteChat. It also connects with ChatBot, RD Station, Mercado Pago, WebChatAgent, and Whatsapp CRM for chatbot, marketing, payment, and website chat workflows. Getting Started and Support ### What training and onboarding options does Polichat offer? Polichat provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Polichat offer? Polichat provides email/help desk, FAQ/forum, phone support, and chat. Support coverage is defined by these channels only. No reviewer feedback is available about response speed, helpfulness, or common issues, so support experience details cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Call Recording Record the audio of phone conversations for quality assurance purposes Chat/Messaging Communicate using direct chat or messages within the system Polichat 16 features Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Use AI to generate content in the form of text, images, videos, etc. Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)[ ChatBot](https://www.capterra.com/p/166420/ChatBot/)[ RD Station](https://www.capterra.com/p/180098/RD-Station/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Social Media Program Development ### "Ótimo custo-benefício e funcionalidades" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Pros Custo-benefício se destaca e também a capacidade de muitos usuários dentro do mesmo número para atender. Cons Acredito que devido ser uma plataforma web, tem algumas instabilidades da integração com o whatsapp devido á várias atualizações da plataforma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IF Icaro F. Diretor Geral Architecture & Planning ### "Uso e recomendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2022 Muito boa! Pros Preço acessível, totalmente pensado para o pequeno empresário, mesmo com integração com API oficial. Cons Boa a experiência até aqui e são mais de 2 anos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.