# Polichat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Polichat Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/219229/Polichat

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# 

 Polichat Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Polichat

## What is Polichat?

Poli Digital is an omnichannel customer engagement platform for businesses that sell and support customers through WhatsApp, Instagram, Facebook Messenger and other channels in one place. As an official Meta Business Solution Provider (BSP), Poli provides authorized integration with the WhatsApp Business Platform, ensuring reliability, security and scalability. With Poli, teams can handle a shared inbox with multiple agents using a single WhatsApp number, manage contacts and deals with an integrated CRM, build automated journeys with workflows and chatbots, and track performance using real-time dashboards and reports (response time, volume, productivity and outcomes). Poli also includes AI features to boost efficiency and conversions, such as audio transcription, automatic conversation summaries and smart reply suggestions (copilot). It’s ideal for SMBs and growing teams looking to turn conversations into sales with more control and predictable results.

## What is Polichat used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for Polichat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://polichat.com.br&name=Polichat)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Polichat

5.0 (2)

VS.

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.5 (16,293)

Value For Money

5.0 (2)

Value For Money

4.1 (11,362)

Customer Service

5.0 (2)

Customer Service

3.9 (10,583)

## Polichat alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

Highest Rated

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

[4.7 (16,293)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/180345/WhatsApp/)

[Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/180348/Viber/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

Track and document all activities across devices, networks, and other systems

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

API

Application programming interface that allows for integration with other systems/databases

Autoresponders

Create and automatically send premade copy in response to customer messages

Call Recording

Record the audio of phone conversations for quality assurance purposes

Chat/Messaging

Communicate using direct chat or messages within the system

Polichat 16 features

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Record the audio of phone conversations for quality assurance purposes

Communicate using direct chat or messages within the system

Track and manage adherence to policies for any service, product, process, or supplier

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Use AI to generate content in the form of text, images, videos, etc.

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

5.0 (2)

5.0

Based on 2 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[

Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)[

ChatBot](https://www.capterra.com/p/166420/ChatBot/)[

RD Station](https://www.capterra.com/p/180098/RD-Station/)[

Messenger](https://www.capterra.com/p/224532/Messenger/)[

WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Social Media

Program Development

### "Ótimo custo-benefício e funcionalidades"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 3, 2023

Pros

Custo-benefício se destaca e também a capacidade de muitos usuários dentro do mesmo número para atender.

Cons

Acredito que devido ser uma plataforma web, tem algumas instabilidades da integração com o whatsapp devido á várias atualizações da plataforma.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ÍF

Icaro F.

Diretor Geral

Architecture & Planning

### "Uso e recomendo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 25, 2022

Muito boa!

Pros

Preço acessível, totalmente pensado para o pequeno empresário, mesmo com integração com API oficial.

Cons

Boa a experiência até aqui e são mais de 2 anos

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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