--- title: "JobBOSS² Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is JobBOSS² the right Job Shop solution for you? Explore 866 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/219273/JobBOSS/reviews/" page_type: "reviews" language: "en" --- JobBOSS² 4.2 (866) [View alternatives](https://www.capterra.com/p/219273/JobBOSS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of JobBOSS² Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews CC Cody C OwnerMachinery, 2 - 10 employeesUsed the software for: 1-2 years. “The best feature for us in JobBOSS² is how it flows through the system - from estimating to actually creating an order to shipping to receiving to billing.“ October 15, 2024 JD Jhonny D Senior IT ManagerConstruction, 501 - 1,000 employeesUsed the software for: 6-12 months. “We are often unable to distinguish new revisions of parts from the same supplier unless we enter new part numbers for them, which only increases the amount of data we enter on our end.“ April 11, 2025 MB Melv B OwnerMachinery, 2 - 10 employeesUsed the software for: 6-12 months. “Also, with so many features and capabilities, it is also very customizable and allows us to change just about anything we want.“ October 15, 2024 BL Brandan L Design EngineerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “One of our integrations is not syncing up properly - we're struggling to get the data points over from Paperless Parts into the system.“ October 16, 2024 MB Melv B OwnerMachinery, 2 - 10 employeesUsed the software for: 6-12 months. “Next, the regular updates are fantastic, keeping us up to date with the newest features and enhancements of JobBOSS².“ October 15, 2024 BL Brandan L Design EngineerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “Also, there seems to be a ceiling on scalability with the number of parts of our products, as some have 600 or 700 components - this can be difficult to manage.“ October 16, 2024 TJ Ted J PresidentMachinery, 51 - 200 employeesUsed the software for: More than 2 years. “It supports our ability as contract manufacturer machine shop to supply simple parts to more complex assemblies for commercial, defense and aerospace OEMs.“ August 31, 2023 CC Cody C OwnerMachinery, 2 - 10 employeesUsed the software for: 1-2 years. “Also, there is no second security system to get important information if the system goes down.“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 866 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John M. CFO Chemicals Used the software for: 2+ years ### "JobBOSS as an ERP" November 21, 2018 5.0 Overall we like the product and have good results with the support teams. Pros JobBOSS as a standalone is good, with some nice Crystal Reports added on. What makes it great is that there are quite a few add-ons available (for Quality, CRM, etc.) , plus it it stores all of its data in a SQL format that works well with Microsoft products. Cons I work mostly in the Finance/Accounting side of the business. There are some basic things that could be added in the next version upgrades. Review Source Response from ECI Software Solutions November 26, 2018 Hi John, Thank you for your recent review of JobBOSS! We appreciate your feedback in making our solutions better. Would you mind sharing the basic things you referred to that could be added to our next version upgrades? We would love the opportunity to pass this along to our software dev team. Thanks again and we appreciate you as a customer! - The ECi Marketing Team MM Michael M. President Construction Used the software for: 2+ years ### "Complete company software " May 21, 2024 5.0 The customer support was great while implementing the software and after implementation of the software. The software exceeded our expectations. Pros The ease of quoting parts for customers was decreased substantially. Real time reporting of the work flow in production. The ability to connect with the system offsite to give customers answers about their orders while meeting with them. Cons There was a lot of data entry that had to be done to get the system working correctly for our company. Switched from [Profit-Track](https://www.capterra.com/p/216069/Profit-Track/) Did not work well for the company and was outdated Review Source JB Joe B. IT Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Does not grow at the rate of your business" December 30, 2015 2.0 Pros The designers clearly have knowledge of a shop environment and are pretty comprehensive in touching all the aspects of a job shop. The sales team is very accessible. The product is very easy to get up and operational with which may be attractive to shops starting out or implementing this type of system for the first time. The software does have controls over what users can do what which is useful for keeping employees in check. The reports that it generates are concise and professional looking out of the box. Cons The interface is woefully outdated and lacks cohesiveness throughout, data entry practices in one area do not apply to others and certainly do not conform to defacto software standards. Its a bit embarrassing having state of the art CAD/CAM systems with wonderful imagery next to something that looks straight out of 1996. Looks are one thing but we have had a lot of time lost due to slow workflow and data entry errors. It will open many windows and dialog boxes which demand screen focus. Not only is it cumbersome to work in other windows applications with E2 running, you can not even run more than one task at a time inside of it. The software does not scale well to high resolutions or multiple screens. The software rarely fails gracefully, you'll get cryptic error messages in never ending loops. The software relies on a number of 3rd party frameworks including outdated Java runtimes (insecure) All of your data is stored MSJet databases, for those not tech savvy, its late 1980's technology that is isn't supported by Microsoft any more and was never really designed to be scaled to the point you can potentially reach. They do offer an upgrade to MS SQL which comes at a significant cost (which doesn't include SQL server itself or migration services) and it has the added bonus of breaking any custom reports (which are also expensive commissioned work). Although some user controls are present, there isn't granular control over everything in the system. Its very possible users without clearance to certain information can gain access to things they shouldn't. (ie: ITAR) Nearly every other vendor is offering some type of cloud integration, and although E2 does offer a component called webview (no surprise, its an additional fee), its really a customer portal and doesn't offer much in terms of what a company employee would need. The software will not play nicely across multiple networks, we had several locations connected via VPN which Shoptech does not support. Their solution was to use MS terminal services which is cumbersome and requires additional licensing. In today's global economy, accessibility should be paramount, not a vendor locked afterthought. The software does have provisions for shop floor data collection and although it does work, its cumbersome and our busy and non-technical shop floor staff abhor it and we eventually abandoned it. Support was initially good but as our business grew and our implementation of the software became more complex support has been slow to respond (if at all) and many of the ongoing problems we are facing haven't been satisfactorily resolved. Review Source PH Pablo H. IT Machinery Used the software for: 2+ years ### "ERP to Production" September 26, 2022 4.0 the software can work fine, but you need to get help to make the upgrades and keep the new versions working. the acount person gives a great help to keep the relationships. Pros The software can handle all the process in your facilities from sales to delivery to the customer. form SO to the customer, pass throug jobs (WO) and invoices to delivery product. it handle fine partial delivery so it can be accurate all invoices. Cons once you have all modules set up. it can work. but you need to get assistance from an partner to get all the information and help to set up all the process. it can't be set by yourself. Reason for choosing JobBOSS² the cost monthly was not depending direct to the licenses. Switched from [MIE Trak Pro](https://www.capterra.com/p/161558/MIE-Trak-Pro/) the annual cost to the consulting people. it depends on the licenses so it came to expensive in annual renovation, besides the monthly fee for "rental use" Review Source EM Elliott M. Engineer Industrial Automation Used the software for: 2+ years ### "Excellent Product" July 29, 2021 5.0 We are happy with the software and look forward to the future. The consistent upgrades are promising and encourage users to stay, but we hope that the price does not go up exponentially with the merger with ECI. Pros The software is powerful and easy to use a majority of the time. Support is helpful and readily available. We use E2/Jobboss2 for all of our estimating, order management, quoting, purchasing, scheduling, and more. After 6 years with the software it is definitely sustainable and a needed tool in our shop. Cons The homepage user interface is difficult to look at. There is a lack of customization options concerning fonts, text size, etc. Right now we have to use third party extensions to try and adjust fonts so some of our users can read the text properly. These extensions tend to cause problems with the logos so navigating becomes a little more difficult if you aren't familiar with where the buttons are. Implementing higher contrast homescreens would be beneficial and/or having an ingrained option for text size customization. Alternatives considered [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Reason for choosing JobBOSS² JobBoss kept increasing prices to add necessary features where E2 was, at the time, more broad on what you got in the beginning and did not keep tacking on hidden costs. Review Source VR Verified Reviewer Office Manager Machinery Used the software for: 1-2 years ### "Would recommend!" March 30, 2021 5.0 I'm very happy with this system and would recommend. Pros I think what drew us to this ERP system from the start is the aesthetics. It's got a great color scheme and easy to find your way around the system with the color coded sections and icons. A close second is the flexibility you have with E2. You can pretty easily undo mistakes and recreate packing slips, invoices, etc. Cons I want to be able to customize the reports more easily. I don't know how to use their Report Designer and it's not easily self-taught. Switched from [Kinetic](https://www.capterra.com/p/249741/Kinetic/) It was time to upgrade and we felt Epicor was too large of a system for us. Review Source AD Angelo D. Associate Product Manager Internet Used the software for: Less than 6 months ### "A Comprehensive Solution for Streamlining Business Processes" January 25, 2023 5.0 Overall, JobBOSS² is an excellent software solution for streamlining and automating business processes. It is intuitive and user-friendly, with a wide range of features to help businesses succeed. The customer support team is also helpful and always available when needed. The only downside is the higher cost associated with using the software. Pros JobBOSS² is an incredibly comprehensive and user-friendly software solution for streamlining and automating business processes. It offers a wide range of features such as collaboration tools, scheduling, accounting, and analytics. The user interface is intuitive, making it easy to learn and use. The customer support team is also excellent and always available to help when needed. Cons Although JobBOSS² is a great tool overall, there are some minor issues with the software that can be frustrating. For example, some of the features can be difficult to access and the user manual isn't always clear. In addition, the licensing costs can be expensive for smaller businesses. Switched from [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[DELMIAWorks](https://www.capterra.com/p/103908/IQMS-ERP-Software/) JobBOSS² stands out from other software solutions due to its comprehensive range of features. It offers collaboration tools, scheduling, accounting, and analytics, making it a great choice for businesses of all sizes. It also has excellent customer support that is always available to help when needed. Furthermore, the user interface is easy to learn and use, making it accessible to everyone. Review Source Response from ECI Software Solutions July 7, 2023 Thank you for your thorough feedback! I'm glad that you think JobBOSS² is user-friendly and great for automating your business. Thank you for also sharing that the user manual could be clearer and giving us insight into our pricing. I'd love to hear more from you. Please email me at fyu@ecisolutions.com. Thanks, Fengning Yu JobBOSS² Product Marketer AB Adam B. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Functional Product - Intermittent SupPOORt" January 8, 2024 4.0 Took several years to get it perform as an accurate ERP. Pros Ability to add and adjust as the business grows Cons Support and set up is painful and stressful Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) JobBoss2 (E2 - Shoptech) scales with the company Review Source JW Jerome W. Plant Manager Machinery Used the software for: 2+ years ### "JobBOSS² - 10 Out of 10 Recommendation" October 15, 2024 4.0 JobBOSS² is easy to use. Overall, we would like more tech support if we have an issue, and to work through the issue right away. We want to move fast and solve problems. However, sometimes it takes longer than we would like. Luckily, we can troubleshoot a lot of issues and figure it out ourselves. Pros JobBOSS² is very easy to navigate. Overall, it is a very simple system and feels natural to learn and get familiar with the interface. Cons It is quite expensive for us. Also, we would like to see a more easily viewable dashboard for scheduling and job status - where a job is currently at, and having easy access to this information. More graphs and charts would be useful. Review Source MC Milt C. Project Manager Machinery Used the software for: 2+ years ### "Great Manufacturing ERP" October 16, 2024 4.0 Overall, we have a great experience every day with JobBOSS². It works for us, and it does what our workers need. Pros We really like that we can have multiple windows open at the same time and be working on lots of different things at once. It helps us to work faster. Also, the menu items are very clear and the system overall is easy to navigate. Recently quoted parts, RFQ, etc. are all easy to use for us. Keeping track of jobs that our employees are working on is easy with JobBOSS². Cons No complaints. The software does exactly what I need it to do. Review Source WW Wayne W. General Manager Machinery Used the software for: 2+ years ### "Our Business is Better with JobBOSS²" October 16, 2024 4.0 We use JobBOSS² every day and our business is better off using the software. Pros JobBOSS² makes it very fast to get work done as compared to other softwares, There are fewer steps required to complete the work that needs to be done. We like the functionality of the system and we use it every day effectively. Cons Sometimes the system is not as interconnected as I would like it to be. I want the system to speak to every aspect of the ERP to be fully connected. Review Source EB Eric B. Vice president Airlines/Aviation Used the software for: 1-2 years ### "Ease of use enabling company control" September 1, 2024 5.0 Jobboss and ci employee’s help to create a supportive and easy to use product. Increasing efficiency and enabling execution of deliverables to the customer. Pros Ease of use allows my business to execute at low cost overhead of my company Cons That if the web browser get closed you lose unsaved work Review Source JD Joel D. Laser Programer Consumer Goods Used the software for: 1-2 years ### "Jobboss2 for Metal Manufacturing" June 20, 2024 4.0 We've been using some form of this program the 11yrs I've been with this company. In that time, I haven't had any major headaches with this program. The UI seems good. There is room for minor quality of life improvements, but overall I'm satisfied with it. I believe these minor issues can be cleared up with future updates. Pros This program allows us to manage our parts, all the way from quoting, to shipping and billing. Once you learn the system, there is a lot of information available that allows you to track, schedule, and make sure your products follow all of your customers requirements. If you fully utilize what's available, you have a lot of information available to you, to make your business efficient and make sure you're making a profit on your parts. Cons There is some chunkiness to the program. There are things that take more steps than necessary to find the information you need. There are some things that you can double click, and it redirects you to a different area of the program, which is good. Other things, you not only can't double click on, but it doesn't allow you to copy, necessitating manually writing it down and navigating to the other part of the program. There are a few other features I'd like to see. Things that should be available, but haven't been implemented. I feel all of these issues can be solved with future quality of life updates. Review Source DB Don B. CFO Semiconductors Used the software for: 1-2 years ### "ECI Jobbos Software is Non Intuitive and non flexible, and the Trap you into a year contract" March 31, 2022 1.0 The software is probably the most poorly developed and an un-useful software that I have ever experienced. The product was complete and absolute garbage. I should have fire the employee who spec'd it in. The implementation in trying to get the software to do what we wanted was a nightmare, so after 9 months of trying to "tweak" the system to do what we wanted, and another 2 months of just trying to live with what we bought, I decided to cut our losses. And then less than 10 days prior subscribing to the software for a year, I received an email telling me that my license key would be expiring, from which I was able to deduce and then confrim after contacting customer service, that we were on an annual contract. And then without any call back number or anything I received an email telling me that I was required to cancel the contract 30 days prior to the "renewal", and therefore I could not cancel the annual renewal. (note I was paying monthly and frankly had no idea that this was an annual contract) Nonetheless I did contact them prior to the renewal once I figured out what they were pulling. For clarification, the email I received 10 days prior to the "renewal" did not reference "Renewal" or annual contract and it was sent to me 10 days prior so according the 30 day notice requirement, it was already to late as it were. Pros Absolutely Nothing. There was nothing that we liked about the software Cons The Description field for parts is limited to 30 characters. The database does not include a vendor/manufacturing part number field as a standard filed and you have to do workaround to get it to show on your purchase order. The software is completely non-intuitive, is extremely cumbersome and non-flexible and then they nickel and dime for every single change. The implementation phase was a total joke where after 9 months it still was not doing what we need it to do.. And then they to not make it clear that it is an annual subscription and that you need to provide a 30 day notice prior to renewal which they do not even inform you that it is a renewal. They simply tell you a few days ahead of time that you need to upload a license key. Review Source RH Ryan H. Continuous Improvement Manager Machinery Used the software for: 2+ years ### "Job Shop for Manufacturing" June 26, 2024 4.0 Overall I think the software is a great entry level ERP that can allow a business to quickly understand their costs and find avenues for improvement. Pros JobBOSS2's simple web-based approach makes the software highly accessible and easy to use. The setup is relatively straightforward and allows users to quickly get in tune with their business. Cons The web application can be finicky and will occasionally log you out without warning, and the inventory module is not very intuitive or conducive for precise inventory control. Reason for choosing JobBOSS² We chose JobBOSS2 because of its simple design and how quickly we could implement the software in our business. Review Source BM Ben M. Operations Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Okay Operations Management, Terrible Customer Service" February 13, 2024 3.0 We feel the system itself is ok, but outdated for today's market. Other systems provide more digital based solutions that provide faster results more efficiently. When we voiced to them that we were switching to a new provider, they told us to get everything in order in one week and then shut down our subscription until we pay for a year contract for just 3 users. So while their system does have potential to grow, it feels they do not value their customers, no matter how loyal they have been. Pros It allowed us to manage orders throughout the facility using paper-based job travelers. We also ran our invoicing and logistics through it as well. Cons The system was very inflexible and could not change with the company. Training new users was also difficult. The customer service is almost non-existent. It was always very difficult to find out how to get a hold of someone if there was a question or issue. Review Source SK Scott K. Production Scheduler/Data Analyst/Custom Report Writer Mining & Metals Used the software for: 2+ years ### "Solid Product with good flexability" February 16, 2017 4.0 Our company has now used JobBOSS for around 4 years. We have found that the user interface is quite intuitive and straightforward to use. This is a plus when training new people on the system. Functionally, it has met most of the needs that we purchased it for. We loved the idea behind the scheduling module, but have found it to not be a good fit with our shop. We are primarily a custom high mix, low volume shop. This leads to many jobs that have potential to run in more than one pathway on the floor and most jobs are first run where we do not have a history of expected production run times to fall back on. We also have split our shop floor into three self directed production cells that have a fair amount of cross work. The self direction means many production decisions are made at the cell level and not at a command level. Because of these factors, we found that matching our shop floor to the scheduling module was exceptionally difficult unless we were willing to dedicate a full time person to keeping it accurate. In the end, we believe that the scheduling module would work better in a higher volume production environment with more of a top down command structure than how we operate. The reports that come with JobBOSS are reasonable, however, we have found that digging deeper into the data (at least the directions we looked) required special reporting. It is handy to have someone on staff who is comfortable working with SQL tables, data mining and creating custom reports. Exact does offer custom report creating. Just remember, it come at additional cost. Pros As someone who does look behind the scenes and works to dig data out of the system, I am impressed with the amount of information that JobBOSS does capture. Additionally, it is quite well organized in its structure. On the front end, the user interface is intuitive and lends itself to easy training. Cons Reporting. The stock reports are reasonable for a company that does not need to dig into its data very deeply. But the analysis at deeper levels would either require purchasing many custom reports or have someone on staff that can dig into the data and create custom reports. The scheduling module works best in an environment with minimal chance of perturbation. Systems that have a high degree of variation become hard to model accurately. Review Source CM Chad M. CEO Machinery Used the software for: 2+ years ### "Not Pleased with E2 shoptech" March 16, 2019 3.0 Pros Being its cloud based that's great because it keeps you virtual anywhere anytime. The system randomly glitches and shuts down and when it does if you haven't saved your 3-5 quotes or orders all those hours of work is all lost. Cons The system isn't streamline. There aren't many good things to say. It's been a horrible experience. Sales team over sold us on the product. When we launched with their cloud based system it was still in BETA which we where ok with at the time because they made us a deal to work with them while their in BETA and they wont charge for user maintenance thoughout the duration. Next thing i know problems still arent resolved and its out of BETA. That was 8 months ago when we found out, guess what problems still arent solved and they dont expect them to be for quite a while. Nor could they promised it would be solved. Here is some ex's: You cannot download any CAD/CAM documents/drawings on their cloud based system. It has to be a image such as: PNG.. NOTE i said PNG and not PDF, DWG, DXF, STEP, etc. That really hinders our flow of operations from the office to the floor. OVER WORKING YOURSELF: Every step takes 2-5 steps to complete. Such as: Making a simple print, whether printing piece of paper or emailing or viewing a document. There accounting software is a joke. You cannot take Ccard transactions. We use SYnc option for QB's pro, That doesn't work at all. When it did work it wouldn't close out the invoice on shop side once its been transferred. Believe me when i say this ppl stay away there are MANY more problems than what was listed. I was warned before we bought it and should've listened. Review Source JC Jim C. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best Software Value" June 27, 2019 5.0 Bottomline, the E2 Shop System is affordable, easy to use, expandable, versatile and worth the price we paid. The support is top notch and the sales process and our data transition was effortless. We purchased our software on February 23, 2005 and have been a customer for over 14 years!! The service and support has remained consistent over that time period and the company seems to be extremely customer focused. I would highly recommend the E2 Shop System. Pros What we like most about the E2 Shop System Software is the ability to expand and customize our databases. We purchased the SQL version which allowed us to put the E2 OEM program on steroids. We added custom fields and tables of things that were very specific to our manufacturing business. We also added a custom front end for our customers to access things like detailed part specifications, testing data, sales history, package tracking, and much more. We also added a custom backend for our employees to enter non E2 items into separate database tables and link the information to the customers and vendors already in E2. The best part is, we have a very high end custom solution at a fraction of the cost of some of the other solutions on the market. We have the ability to barcode scan, track employees time for payroll, calculate exact labor costs based on actual production times, track inventory, import our invoices into Quickbooks, perform accurate estimations / quotations and much more. Cons We started off with the Access database version which is limited in scope, but soon realized that the SQL version was much more powerful and allowed unlimited growth. Review Source DA Deb A. Accounting Plastics Used the software for: 2+ years ### "Company grows with E2 Software" July 24, 2020 4.0 We have been able to utilize the estimating (bill of materials / labor) system to effectively quote customers. We are able to track sales data, as well as purchasing data to make better business decisions about products and materials. Everything is integrated in the system so we can trace expenses back to the invoice and purchase order, or the sale back to the quote, as well as clearly defined job costing. Pros This product is extremely easy to use, and very forgiving of mistakes. Everyone makes mistakes, and E2 makes it possible to catch and correct mistakes, while keeping an audit trail all along. We have had the system for 20 years and our company has been able to grow and use more functions of the software such as quality and scheduling. We had planned a 6 month dual period with our old software but deployment was so seamless that we only ran double for 1 month. Everything is integrated from the initial customer quote through order entry, the invoice, receipts, and the General Ledger. Tech support has been so helpful, and team members are knowledgeable of the job shop business as well as the product! Cons The only issue I have struggled with is user access to data. To give a user rights to view certain data, they also are allowed access to edit it. We can work around that with creative report writing. I can think of no other big drawbacks to the system. Reason for choosing JobBOSS² Ease of use, pricing, technical support, customer recommendations from local companies Review Source KH Kevin H. Manager Mining & Metals Used the software for: 2+ years ### "Entry level manufacturing software for shops willing to change to fit their ERP" August 16, 2017 3.0 It's not that our sales volume has outgrown JobBoss, but our processes have. The lack of flexibility and customization are forcing us to work outside of JobBoss (e.g. custom software). The more that happens, the more obvious it is that JobBoss isn't right for us. I always consider JobBoss as a first source for our processes. Most of the time it can do something similar to what we want, but we would have to make serious concessions to make it fit. Ps. Stop sending "Important JobBoss Updates" that are primarily selling custom utilities. Pros In general, it's easy to use. Each module has similar buttons and interfaces. I think the AR/AP modules work well since it's not the primary focus of the software. Cons Quote entry has extremely limited ability to adjust margins (it can do it, but it's not easy). Adjusting margins are key for job shop environments. After speaking with support about my needs, they told me to quote outside of the system. Which means, I was literally told not to use your product. Legacy fields get stuck in the system. There's a lot of clutter in our system because we need to change user defined fields but they're not available in the find/replace utility. Scheduler is very poor. Difficult to use, glitchy. Doesn't (automatically) schedule for available labor resources, which is a huge part of a job shop environment. Reviewing scheduling during quoting doesn't account for current back load (or didn't at the time we last considered it). The recent "facelift" was atrocious. It's actually a huge deterrent to updating versions. What benefit is this facelift to me? My perception is that there will be no feature additions to the core product. Any improvements come in the form of custom utilities with additional cost. Review Source HR Heidi R. CSR/Office Operations Machinery Used the software for: 1-2 years ### "Good for Shop Management, Has Some Quirks" May 10, 2019 4.0 Pros \-This system does work well for managing active jobs as well as keeping all the historical information on jobs run in the past. It's easy to look up jobs in the system, see how much you've charged in the past, see what machines you ran it on, see how many times you've run it, etc. -The visibility between the shop and the office is very helpful - we use the data collection function, and the office can look at any job and see where it's at in process and who has scanned into the job. -System links well - you can capture labor, material, machining and outside services all on the same job easily and efficiently. -Integrates well with quickbooks for invoicing. -Customer service is easy to contact and fairly knowledgeable (some reps are better than others, sometimes I've had to call multiple times for the same question but I do eventually get an answer) -System design is clean and straightforward. Cons \-The system has a lot of quirks that you can work around but just seem inefficient (ie you can't make a machine or work center inactive. This doesn't make sense for shops that upgrade machines and get rid of old or malfunctioning ones.) -The reports are helpful to a point - basically they are helpful if all of your information is entered exactly how JobBoss requires it to be entered. Sometimes you don't know you are entering something wrong until the report comes up looking very wrong, and it can be tricky to figure out where your settings need to be adjusted for the report to come out correctly. Once you know how to run everything, it's easy to repeat. Review Source PH Paula H. General Manager Machinery Used the software for: 2+ years ### "Webversion is costly and cumbersome. Sorry we upgraded" May 1, 2019 2.0 I'm sorry we ever upgraded to the webversion Pros When we originally purchased the access version of the software that ran on our server. We were pretty happy customers. It preformed up to our expectations and we used the entire suite of modules. We used that version from 2011 through 2017 after which we upgraded to the webversion. The original version was easy to use and very comprehensive. The only pro for the webversion is that you can access it from any device that is connected to the internet. Cons Wait time while tabbing between fields is often delayed which significantly increases the amount of time it takes to complete any task. Most tasks require approximately 20% more time to complete. There are problems with lost work due to connectivity. We are told most of this is a result of our internet connection speeds but when we test internally, the speeds exceed the requirements. There are also many issues related to browser cache files. Each new update fixes one set of problems but rolls out a new set of problems. The time it takes to estimate and quote jobs has increased 20-35% depending on the complexity of the job. We are not able to downgrade to the version we had before without losing data and we are not able to put the new version back on our server without making a major upgrade ($20k est) to our server hardware and software. Review Source RE Roy E. Planning Plastics Used the software for: 2+ years ### "One of the best" February 16, 2017 4.0 I have used JobBoss for the last 6 years and it's great for a shop like ours with custom products. It handles everything from the initial customer quote to turning it into a sales order, defining specific jobs and component jobs all the way through shipping and invoicing. The various processes you might need are logically organized into modules which make performing specific tasks easy. The downside is the occasional lack of communication between the modules requiring you to complete some information multiple times. The only reason I did not give 5 stars across the board is the inability to look at the big picture (all open orders), drill down to the semi-big picture (a specific sales order), and so on down to the minutest detail. If you are looking at any of these areas by itself JobBoss is a great tool that does a terrific job at helping you manage a project; it could use a little tweaking to help you really manage multiple projects with ease. Pros The level of detail available about any project, material requirements for the project, routing steps, and tracking of progress. A complete system available to manage every aspect of the shop from scheduling of employees and jobs, payroll, materials, and more. XML support to allow you to use external programs to exchange data with JobBoss. Cons Inability to really drill down from a broad overview of projects in the shop down to specific details of a single job. Customer support for using XML extremely limited. Poor documentation on using it. Does not allow you to require completion of a routing step before beginning the next. Ability to track progress is 100% dependent upon employees logging into a job and recording their progress without any enforcement policy within the program. Review Source MK Melissa K. EVP Mining & Metals Used the software for: 2+ years ### "If you are a company that is looking to truly maximize an ERP system to organize your company thoroughly, I would keep searching." April 1, 2018 2.0 Pros E2 user for 13 years, sequel version. Most manufacturing companies hardly utilize more than 50% of an MRP/ERP, and don't put the effort to truly comprehend the system to ever fully utilize. In those cases, this would be a good system to use. It does a lot of muscle work for you if you use it right. If you are truly ok with simply letting their scheduling module spit out a generic schedule that is limited in work-ability, this would be a good system. The most updated version has more bells a whistles which is nice but for us was fundamentally lacking in real change and not worthy of the investment to upgrade - plus the fact it is an entirely new system where you would lose all your history was additionally disappointing. Cons The system has way too many issues. The purchasing module is as stagnant and rigid as it gets. No room for flexibility. The estimating module is also disconnected on very basic levels from the purchasing side. The scheduling module has not been updated in any sort of substantial way since the beginning and is entirely too slow to be of use if you actually want to actively manage your variables. It crashes a lot (and yes, we had it set up by them so no reason there). The support is BASIC. Within 1 year, I was more knowledgeable than the staff trying to help me with questions I had. Constant system issues where quantities duplicate on their own, or system crashes when running a report (which some of them take a really long time). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.