# Ubots Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ubots Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/219308/Ubots --- # Ubots Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Ubots ## What is Ubots? Ubots is a platform to centralize multiple customer service channels, which also develops chatbots to automate company communication channels. The chatbots, based in Artificial Intelligence, can perform services simultaneously and operate on different channels, including WhatsApp, Messenger, Webchat or Instagram. Ubots prepares performance reports, including information on channels using the tool the most, common customer comments, and customer suggestions. ## What is Ubots used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$1990 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ubots?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ubots.com.br/&name=Ubots) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ubots 0.0 VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price R$1990 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (30) Value For Money 0.0 (0) Value For Money 4.4 (29) Customer Service 0.0 (0) Customer Service 4.7 (30) ## Ubots alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Ubots Overview ### What company size and specific industries is Ubots built for? Ubots is designed for companies of various sizes that need to automate multi-channel customer service and manage communications from a centralized platform. It fits organizations that handle frequent customer interactions and want business insights, especially in service-focused sectors such as retail, support, and other customer-facing industries. Features and Usability ### What are the key features of Ubots? Ubots offers chatbot and live chat for customer conversations across email, SMS messaging, and social media integration. It includes multi-channel communication and management, contact management, customer history, and support ticket management, plus real-time analytics, activity dashboard, performance metrics, IVR, API access, and natural language processing. Getting Started and Support ### What training and onboarding options does Ubots offer? Ubots provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for users reviewing features and setup steps. Getting Started and Support ### What customer support options does Ubots offer? Ubots provides email/help desk support, a knowledge base, and 24/7 live rep assistance. These channels give users direct contact options plus self-service help for common questions. No reviewer feedback about support experience is available in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Ubots 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing Basic R$1,990 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.