--- title: "Buzzmonitor Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Buzzmonitor Software - reviews, pricing plans, popular comparisons to other Social Listening Tools products and more." source_url: "https://www.capterra.com/p/219449/Buzzmonitor/" page_type: "product" language: "en" --- # Buzzmonitor Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Buzzmonitor ## What is Buzzmonitor? Buzzmonitor is an all-in-one platform for brands to optimize their digital presence with AI-driven insights. It combines social media monitoring, multichannel customer service, analytics, real-time reports, dashboards, post scheduling, and advanced data analysis. With social listening, businesses track real-time brand conversations, analyze competitors, and uncover trends. AI processes vast social data, delivering instant strategic insights. The customer service module centralizes interactions, enhancing response quality and reducing SLA by up to 3 times. AI auto-classifies tickets, detects sentiment, and provides productivity reports effortlessly. Buzzmonitor also offers 50+ social metrics, competitor comparisons, automated reports, and customizable dashboards for smarter decisions. Trusted by 1,000+ brands across more than 10 countries, Buzzmonitor empowers businesses with data-driven strategies to stand out in the digital market. ## What is Buzzmonitor used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Listening Tools](https://www.capterra.com/social-listening-tools-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $390 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Buzzmonitor?[Manage this product listing](https://www.g2.com/products/buzzmonitor/claim_requests/new?auto=true) ## Buzzmonitor Overview Updated September 2026 AI summary Buzzmonitor offers businesses of all sizes tools for social media analytics, monitoring, and management, supporting activities such as campaign analysis, competitor tracking, and multi-channel data collection. With features like customizable reports, dashboards, influencer tracking, and post scheduling, it enables organizations to assess social performance and manage their online reputation through a web-based, cloud deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Buzzmonitor 0.0 VS. [### Determ](https://www.capterra.com/p/154479/Determ/) [4.4 (39)](https://www.capterra.com/p/154479/Determ/reviews/) Starting Price $390 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (39) Value For Money 0.0 (0) Value For Money 4.3 (34) Customer Service 0.0 (0) Customer Service 4.7 (36) ## Buzzmonitor alternatives [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (92)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/277011/Brandwatch/) Highest Rated [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) [4.4 (609)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121447/Sprout-Social/) [Meltwater](https://www.capterra.com/p/123153/Meltwater/) [4.0 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123153/Meltwater/) ## FAQs about Buzzmonitor Overview ### What company size and specific industries is Buzzmonitor built for? Buzzmonitor is designed for brands of any size that need a central platform for social media management and CRM, along with competitor analysis and AI support. The vendor description does not name specific industries, so the product appears suited to organizations across sectors that manage customer engagement online. Features and Usability ### What are the key features of Buzzmonitor? Buzzmonitor offers CRM, social listening, and media monitoring for tracking brand mentions, competitors, hashtags, and sentiment across channels. It also includes automated publishing and scheduling, inbox and response management, task automation, and reporting features such as dashboards, real-time analytics, benchmarking, and visual analytics. Pricing ### How much does it cost and what fees or limitations are included? Buzzmonitor starts at $390 per month for the customized flat-rate plan, with pricing tailored to brand needs, data volume, operation size, and desired features. A free trial is available. The plan is billed as pay-for-what-you-need and can scale up as necessary, with personalized quotes required. Integrations ### Which third-party tools and platforms does Buzzmonitor integrate with? Buzzmonitor integrates with 10 third-party platforms for social, messaging, and email workflows, including Facebook Business Suite, Meta for Business, Instagram, LinkedIn for Business, Twitter/X, WhatsApp, YouTube, Gmail, Google My Business Review Manager, and ChatGPT. Getting Started and Support ### What training and onboarding options does Buzzmonitor offer? Buzzmonitor provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and step-by-step learning materials for setup and ongoing use. Getting Started and Support ### What customer support options does Buzzmonitor offer? Buzzmonitor provides email/help desk, a knowledge base, phone support, and chat. Support coverage is centered on direct help and self-service resources, but no reviewer feedback is available here to describe response speed, helpfulness, or common support issues. ## Features AI summary Based on 2,231 Social Listening Tools reviews Capterra data shows that buyers of Social Media Analytics Tools rank the following features as their top priorities: - **Calendar Management** (**52%** of reviewers rated this feature as critical) - **Social Media Integration** (**55%**) - **Content Management** (**43%**) Buzzmonitor supports all three features that reviewers rate highest: **Calendar Management**, **Social Media Integration**, and **Content Management**. Together, these capabilities help businesses plan publishing schedules, connect activity across social platforms, and organize content in one place, allowing teams to manage campaigns more efficiently and maintain a more consistent social media presence. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Publishing Establish rules for automatic propagation of social media posts across one or more channels Buzzmonitor 61 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Tracking: Monitor social media posts or web that mention a particular brand - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Content Discovery: Automated identification of relevant content for future sharing and reposting - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Hashtag Tracking: Track the usage of certain hashtags - Inbox Management: Organize, prioritize, and manage incoming communications - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/219449/Buzzmonitor/pricing/) Costumized $390.00 Flat Rate,Per Month It includes: - Social Media Monitoring - Competitor Analysis - Brand Health Management - Crisis Management with Real-Time Alerts - AI-Generated Report Analysis - Omnichannel Customer Service in a Single Screen - Smart and Save Replies - Integrated ChatGPT for Customer Service - Automated Post Classification - Automated Sentiment Analysis - AI-Powered Automation for Customer Service Processes - Customer Service Team Productivity Reports - Social Media Analytics - Competitor Analytics Comparison - Unlimited and Dynamic Dashboards - Integrated ChatGPT for Post Creation (Images and Captions) - Post Scheduling - Publishing Calendar - Approval Workflow for Posts - Real-time Reports - Influencer Management ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.