# Community SMS Marketing Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Community SMS Marketing Platform Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/219460/Community --- # Community SMS Marketing Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Community SMS Marketing Platform ## What is Community SMS Marketing Platform? Community is a trusted conversational SMS marketing and customer engagement platform that helps brands, small businesses, enterprises, musicians, sports teams, entrepreneurs, creators, and public figures, connect directly with their audiences at scale, all via text messaging. Designed for high engagement, Community enables organizations to send personalized text campaigns, manage two-way conversations, segment audiences, and drive action. Built for automation, integration, compliance, analytics, and API access, Community powers use cases such as ticket and merch drops, release announcements, fan club or loyalty members engagement, product launches, internal comms, and more. Anything you can send in a text message you can send through Community: photos, videos, audio notes, gifs, emojis, links, and text. Segment by gender, age, location, interest, and behavior. Community Leaders see high engagement, with average clickthrough rates of 45% and open rates of 98%. ## What is Community SMS Marketing Platform used for? [Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $199 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Community SMS Marketing Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://community.com&name=Community SMS Marketing Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Community SMS Marketing Platform 4.8 (29) VS. [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $199 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (29) Ease Of Use 4.7 (820) Value For Money 4.4 (28) Value For Money 4.5 (773) Customer Service 4.8 (27) Customer Service 4.6 (747) ## Community SMS Marketing Platform alternatives [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [HumanBot](https://www.capterra.com/p/10010954/HumanBot/) [4.8 (820)](https://www.capterra.com/p/10010954/HumanBot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10010954/HumanBot/) [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) [3.8 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 69% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160916/Solutionreach/) [View all alternatives](https://www.capterra.com/p/219460/Community/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audience Targeting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Group Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Group messaging lets multiple people carry on a group conversation One-to-One Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send personal messages to clients or attendees Real-time Conversations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send and receive messages in real-time via an online communication channel Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data SMS Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Community SMS Marketing Platform 50 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Import and export data to and from software applications Send automated marketing emails based on user actions over a predetermined period Tracks metrics that provide insight into how a user interacts with any interface or product Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Manage multiple campaigns in one system Process and analyze human language in text or audio form Send personal messages to clients or attendees Enable custom polls/voting to facilitate decision-making or increase engagement Matrix barcode that stores information Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Allow users to access multiple services after entering their login credentials once Send messages via SMS Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.5 (29) 4.5 Based on 29 reviews ## Pricing Value for money 4.4 (28) Starter $199.00 Other,Per Month Value for money 4.4 (28) 4.4 Based on 28 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[ ActBlue](https://www.capterra.com/p/166188/ActBlue/)[ Salesforce Data Cloud](https://www.capterra.com/p/10013117/Salesforce-Data-Cloud/)[ Adobe Journey Optimizer](https://www.capterra.com/p/250206/Adobe-Journey-Optimizer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (27) 4.8 Based on 27 reviews ## User reviews Overall rating 4.8 Based on 29 reviews Filter by rating 5(23) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BW Blonde W. Directions Banking ### "17. Better then ten" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2024 27:10 I’d say with sms bolt one like that Pros Easy to use and great service always it was refreshing Cons Nothing because it sms was so quick and Good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RE Rachel E. Therapist Mental Health Care ### "Impacting Relationships" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2021 It’s been great! Pros Community is helping me meet my dream of impacting 10,000 couples by providing free weekly relationship tips across the US. I’m building connection and community with people who may have never found me and I’m helping build stronger relationships. I love the ease, the customer service and the scheduling you can do in advance. Cons Honestly, I haven’t found anything I don’t like yet. The free strategy session provided so much information that I would have never used had i not scheduled it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KI Kristin I. CEO E-Learning ### "Connect to your community like never before" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 10, 2021 I love being genuinely connected to my community! Pros I love how easy it is to connect with my community in a meaningful way. Scheduling texts and relying to inquiries are so simple. Cons There is no Android app and often the mobile site doesn't display properly so I find myself sending less texts than I would to which is frustrating. Alternatives considered [SMS Valet](https://www.capterra.com/p/189003/SMS-Valet/) Reasons for choosing Community SMS Marketing Platform I knew a lot of others in my space who were using it to stay connected with their followers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG James G. Entrepreneur Internet ### "Great service, but a bit pricey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 10, 2021 Pros The ability to connect with your fans on a deeper level and the ease of sign up for the end user Cons The only con is the price. I’m having issues scaling and I can’t justify the price for the few fans I do have Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nekeyta B. Esthetician Cosmetics ### "No android app" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 10, 2021 I was a little upset with my overall experience. Because I was Sol really heavily on all the reasons why I should sign up. All the features and all the things that would be beneficial to my business. But then I was not told that I didn't not have the option to have the app because I have an Android. I learned it the hard way when a client text me and I didn't respond and a timely fashion. The solution to just continue to check it makes it extremely unconvenient. Pros I liked the options to chat real time and they the contacts are categorized. Cons No app for android devices. Which makes it less convenient than email for anyone who isn't an apple user Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WC Ward C. Founder | CEO Retail ### "Personalized service, Easy execution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2021 Great experience overall Pros Easy implementation, personalized service customers love. Cons Data availability and integrations are limited Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Todd L. Owner Professional Training & Coaching ### "Todd Community Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 10, 2021 Engaging with a community, growing something that makes my audience feel like they are a part of something bigger than themselves, individual texting, opportunity to directly engage with potential clients about what I could offer them. Pros Scheduled texts, segmentation, no texting limit Cons No integrations, segmentation for time joined could be more specific, keywords on the initial text don't seem to segment Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Community SMS Marketing Platform Price structure, functionality, use of 10 digit number, direct text conversations, hope for more features in the future Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Evita B. Blogger/Writtee Mental Health Care ### "Great way to build community!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 10, 2021 Overall, it’s a great platform to build rapport! Pros I like that I can send out a mass message and still interact personally with my community. Cons I’d like for there to be a Tier 1000-2500 members. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OE Octavia E V. Certified Life Coach and Sexologist Professional Training & Coaching ### "The Go To for Community Connections" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 24, 2021 Actually love that I can stay in contact with my community. Really love the app and how I get notifications when my community signs up or texts back Pros The way it categorized ppl by their sex and age. Very helpful for my team and I when sending out messages Cons The keyword set up was a little robust in the beginning but with help from a rep, I was able to get it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Brady K. Owner E-Learning ### "Community is one of the best softwares I’ve used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2021 Pros The number and quality of features that come with the product is amazing. I was specially impressed with things like the ability to send links, images, and emojis to my community with no additional charge. Another I like is the ability to filter members into groups and send texts to only that group. The user experience is world-class. Everything looks and responds great. Specifically, I like how it’s iMessage themed. Overall a great software Cons One thing I wish the product included is more content ideas to send to members. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2021 Thanks for the feedback Brady. We are continuing to work on additional resources to help Leaders like you maximize engagement with your Community. [View all Reviews](https://www.capterra.com/p/219460/Community/reviews/) Popular comparisons [HumanBot vs Community SMS Marketing Platform](https://www.capterra.com/compare/219460-10010954/Community-vs-HumanBot)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)