# Community SMS Marketing Platform Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Community SMS Marketing Platform Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/219460/Community/pricing

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# 

 Community SMS Marketing Platform Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Community SMS Marketing Platform

## What is Community SMS Marketing Platform?

Community is a trusted conversational SMS marketing and customer engagement platform that helps brands, small businesses, enterprises, musicians, sports teams, entrepreneurs, creators, and public figures, connect directly with their audiences at scale, all via text messaging. Designed for high engagement, Community enables organizations to send personalized text campaigns, manage two-way conversations, segment audiences, and drive action. Built for automation, integration, compliance, analytics, and API access, Community powers use cases such as ticket and merch drops, release announcements, fan club or loyalty members engagement, product launches, internal comms, and more. Anything you can send in a text message you can send through Community: photos, videos, audio notes, gifs, emojis, links, and text. Segment by gender, age, location, interest, and behavior. Community Leaders see high engagement, with average clickthrough rates of 45% and open rates of 98%.

## What is Community SMS Marketing Platform used for?

[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Overall rating

Based on 29 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$199

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Community SMS Marketing Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://community.com&name=Community SMS Marketing Platform)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Community SMS Marketing Platform

4.8 (29)

VS.

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

$199

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (29)

Ease Of Use

4.7 (818)

Value For Money

4.4 (28)

Value For Money

4.5 (771)

Customer Service

4.8 (27)

Customer Service

4.6 (745)

## Community SMS Marketing Platform alternatives

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.4 (44)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.7 (27)](https://www.capterra.com/p/229449/iVision-Mobile/reviews/)

Starting price

$59.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/219460/Community/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Audience Targeting

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Group Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Group messaging lets multiple people carry on a group conversation

One-to-One Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send personal messages to clients or attendees

Real-time Conversations

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send and receive messages in real-time via an online communication channel

Reporting/Analytics

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

SMS Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send messages via SMS

Community SMS Marketing Platform 49 features

Send and receive text messages to communicate with clients or prospects in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Import and export data to and from software applications

Send automated marketing emails based on user actions over a predetermined period

Tracks metrics that provide insight into how a user interacts with any interface or product

Use AI to generate content in the form of text, images, videos, etc.

Geographic location of visitors determines behavior of the software

Group messaging lets multiple people carry on a group conversation

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Access software remotely via mobile devices

Manage multiple campaigns in one system

Process and analyze human language in text or audio form

Send personal messages to clients or attendees

Enable custom polls/voting to facilitate decision-making or increase engagement

Matrix barcode that stores information

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Send and receive messages in real-time via an online communication channel

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.5 (29)

4.5

Based on 29 reviews

## Pricing

Value for money

4.4 (28)

Starter

$199.00

Other,Per Month

Value for money

4.4 (28)

4.4

Based on 28 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[

Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[

ActBlue](https://www.capterra.com/p/166188/ActBlue/)[

Salesforce Data Cloud](https://www.capterra.com/p/10013117/Salesforce-Data-Cloud/)[

Adobe Journey Optimizer](https://www.capterra.com/p/250206/Adobe-Journey-Optimizer/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (27)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (27)

4.8

Based on 27 reviews

## User reviews

Overall rating

4.8

Based on 29 reviews

Filter by rating

5(23)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BW

Blonde W.

Directions

Banking

### "17. Better then ten"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 18, 2024

27:10 I’d say with sms bolt one like that

Pros

Easy to use and great service always it was refreshing

Cons

Nothing because it sms was so quick and Good

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RE

Rachel E.

Therapist

Mental Health Care

### "Impacting Relationships"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 24, 2021

It’s been great!

Pros

Community is helping me meet my dream of impacting 10,000 couples by providing free weekly relationship tips across the US. I’m building connection and community with people who may have never found me and I’m helping build stronger relationships. I love the ease, the customer service and the scheduling you can do in advance.

Cons

Honestly, I haven’t found anything I don’t like yet. The free strategy session provided so much information that I would have never used had i not scheduled it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KI

Kristin I.

CEO

E-Learning

### "Connect to your community like never before"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

June 10, 2021

I love being genuinely connected to my community!

Pros

I love how easy it is to connect with my community in a meaningful way. Scheduling texts and relying to inquiries are so simple.

Cons

There is no Android app and often the mobile site doesn't display properly so I find myself sending less texts than I would to which is frustrating.

Alternatives considered

[SMS Valet](https://www.capterra.com/p/189003/SMS-Valet/)

Reasons for choosing Community SMS Marketing Platform

I knew a lot of others in my space who were using it to stay connected with their followers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JG

James G.

Entrepreneur

Internet

### "Great service, but a bit pricey "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

June 10, 2021

Pros

The ability to connect with your fans on a deeper level and the ease of sign up for the end user

Cons

The only con is the price. I’m having issues scaling and I can’t justify the price for the few fans I do have

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NB

Nekeyta B.

Esthetician

Cosmetics

### "No android app"

5.0

Overall Rating

5.0

5.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

June 10, 2021

I was a little upset with my overall experience. Because I was Sol really heavily on all the reasons why I should sign up. All the features and all the things that would be beneficial to my business. But then I was not told that I didn't not have the option to have the app because I have an Android. I learned it the hard way when a client text me and I didn't respond and a timely fashion. The solution to just continue to check it makes it extremely unconvenient.

Pros

I liked the options to chat real time and they the contacts are categorized.

Cons

No app for android devices. Which makes it less convenient than email for anyone who isn't an apple user

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WC

Ward C.

Founder | CEO

Retail

### "Personalized service, Easy execution "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 10, 2021

Great experience overall

Pros

Easy implementation, personalized service customers love.

Cons

Data availability and integrations are limited

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TL

Todd L.

Owner

Professional Training & Coaching

### "Todd Community Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 10, 2021

Engaging with a community, growing something that makes my audience feel like they are a part of something bigger than themselves, individual texting, opportunity to directly engage with potential clients about what I could offer them.

Pros

Scheduled texts, segmentation, no texting limit

Cons

No integrations, segmentation for time joined could be more specific, keywords on the initial text don't seem to segment

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reasons for choosing Community SMS Marketing Platform

Price structure, functionality, use of 10 digit number, direct text conversations, hope for more features in the future

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EB

Evita B.

Blogger/Writtee

Mental Health Care

### "Great way to build community!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

June 10, 2021

Overall, it’s a great platform to build rapport!

Pros

I like that I can send out a mass message and still interact personally with my community.

Cons

I’d like for there to be a Tier 1000-2500 members.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OE

Octavia E V.

Certified Life Coach and Sexologist

Professional Training & Coaching

### "The Go To for Community Connections"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 24, 2021

Actually love that I can stay in contact with my community. Really love the app and how I get notifications when my community signs up or texts back

Pros

The way it categorized ppl by their sex and age. Very helpful for my team and I when sending out messages

Cons

The keyword set up was a little robust in the beginning but with help from a rep, I was able to get it

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BK

Brady K.

Owner

E-Learning

### "Community is one of the best softwares I’ve used"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 24, 2021

Pros

The number and quality of features that come with the product is amazing. I was specially impressed with things like the ability to send links, images, and emojis to my community with no additional charge. Another I like is the ability to filter members into groups and send texts to only that group. The user experience is world-class. Everything looks and responds great. Specifically, I like how it’s iMessage themed. Overall a great software

Cons

One thing I wish the product included is more content ideas to send to members.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 25, 2021

Thanks for the feedback Brady. We are continuing to work on additional resources to help Leaders like you maximize engagement with your Community.

[View all Reviews](https://www.capterra.com/p/219460/Community/reviews/)

Popular comparisons

[HumanBot vs Community SMS Marketing Platform](https://www.capterra.com/compare/219460-10010954/Community-vs-HumanBot) 

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