# Community SMS Marketing Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Community SMS Marketing Platform the right Live Chat solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219460/Community/reviews --- Community SMS Marketing Platform 4.8 (29) [View alternatives](https://www.capterra.com/p/219460/Community/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Community SMS Marketing Platform Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RE Rachel E TherapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “Community is helping me meet my dream of impacting 10,000 couples by providing free weekly relationship tips across the US.“ June 24, 2021 WC Ward C Founder | CEORetail, 11 - 50 employeesUsed the software for: Less than 6 months. “Data availability and integrations are limited“ June 10, 2021 AV Alex V ArtistMusic, Self-employedUsed the software for: Less than 6 months. “Community enables me to stay connected with fans authentically while utilizing mass messaging when I need it.“ May 24, 2021 EB Evita B Blogger/WritteeMental Health Care, Self-employedUsed the software for: Less than 6 months. “I like that I can send out a mass message and still interact personally with my community.“ June 10, 2021 KL Krista L Founder E-Learning, Self-employedUsed the software for: Less than 6 months. “Community has been professsional, responsive Snd hands on with their service and support.“ May 5, 2021 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Krista L. Founder E-Learning Used the software for: Less than 6 months ### "Obsessed with community " May 5, 2021 5.0 Community has been professsional, responsive Snd hands on with their service and support. It has been the most exciting and valuable piece I’ve added into my business in a long time and the engagement with my community is unmatched. I’m obsessed with this platform. Pros The unlimited text plan was what got me. I’ve explored other texting platforms but wanted it to be a way to deeply connect with my audience. I found the plans to be very restrictive and not cost effective how I wanted to communicate regularly with my fairly large audience. Cons I would love to see a way to track more analytics such as purchases. I am trying out the Shopify integration which may be the answer to this! Otherwise I love the simplicity of all the features. Alternatives considered [AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing Community SMS Marketing Platform The unlimited plan, and cost. I am a part of a paid text subscription with another company who uses community as well. I loved the simplicity of it and the way they are able to deliver only the most important information to me via text which is what I wanted to replicate in my business as well. Review Source JC Jenna C. CEO, Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "More personal touch for clients" May 24, 2021 5.0 LOVE it so far. I was already able to create a "challenge" that got 31 new prospective clients to sign up via the app. So pleased! Pros It directly connects me to my client/consumer--- and they get the sense that I care on a more personal level. (PLUS--- they ALWAYS check their text) Cons That it integrates my personal contact card with this platform for people that already know me. (green bubbles vs iphone blue bubbles) Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Community SMS Marketing Platform Really loved the why behind it--- building a community--- also loved the promo videos with people already using and how it helped build their brands. Also I had a personal recommendation from someone I worked with--- and loved her results. Review Source NB Nekeyta B. Esthetician Cosmetics Used the software for: Less than 6 months ### "No android app" June 10, 2021 5.0 I was a little upset with my overall experience. Because I was Sol really heavily on all the reasons why I should sign up. All the features and all the things that would be beneficial to my business. But then I was not told that I didn't not have the option to have the app because I have an Android. I learned it the hard way when a client text me and I didn't respond and a timely fashion. The solution to just continue to check it makes it extremely unconvenient. Pros I liked the options to chat real time and they the contacts are categorized. Cons No app for android devices. Which makes it less convenient than email for anyone who isn't an apple user Review Source LM Leonnette M. Artist Entertainment Used the software for: Less than 6 months ### "Great Marketing Tool" April 25, 2021 5.0 I love the product and it is a good marketing tool for sure. I also love that the team is very responsive and they have someone to show you how to use the product. Pros I like that I can categorize the different ppl. I also love how I can communicate separately and collectively as well. I also love the analytics. Cons That you can’t send a text to ppl first to invite them and let them opt in. I also think it should be a little cheaper for those just getting started and a person should be able to try free first thing see if it works for them. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing Community SMS Marketing Platform It is the new wave in marketing and I know a lot of other people who use it. Review Source KI Kristin I. CEO E-Learning Used the software for: Less than 6 months ### "Connect to your community like never before" June 10, 2021 4.0 I love being genuinely connected to my community! Pros I love how easy it is to connect with my community in a meaningful way. Scheduling texts and relying to inquiries are so simple. Cons There is no Android app and often the mobile site doesn't display properly so I find myself sending less texts than I would to which is frustrating. Alternatives considered [SMS Valet](https://www.capterra.com/p/189003/SMS-Valet/) Reason for choosing Community SMS Marketing Platform I knew a lot of others in my space who were using it to stay connected with their followers. Review Source TL Todd L. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Todd Community Review" June 10, 2021 4.0 Engaging with a community, growing something that makes my audience feel like they are a part of something bigger than themselves, individual texting, opportunity to directly engage with potential clients about what I could offer them. Pros Scheduled texts, segmentation, no texting limit Cons No integrations, segmentation for time joined could be more specific, keywords on the initial text don't seem to segment Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Community SMS Marketing Platform Price structure, functionality, use of 10 digit number, direct text conversations, hope for more features in the future Review Source LG LaTasha G. Mindset Maven E-Learning Used the software for: Less than 6 months ### "Community works if you work it!" April 22, 2021 4.0 I use it to communicate with notable people and now that I also have access to it makes a difference in my business. I like that it allows me to communicate off of social media. Pros Community helped me engage with my followers more. I love the inbox feature because I can see the replies and respond back directly. Cons Making an app for ease from a mobile device would be cool. Switched from [SlickText](https://www.capterra.com/p/155430/SlickText-com/) Slick text had limitations that Community seemed to already overcome. Review Source BW Blonde W. Directions Banking Used the software for: Less than 6 months ### "17. Better then ten" December 18, 2024 5.0 27:10 I’d say with sms bolt one like that Pros Easy to use and great service always it was refreshing Cons Nothing because it sms was so quick and Good Review Source MD Miriam D. Founder Alternative Medicine Used the software for: Less than 6 months ### "Easy to set up love the mission" April 22, 2021 4.0 So far so good and access to events where you learn from other leaders is awesome. Pros I like that they use the product to onboard you and to get support. They are super accessible. The dashboard is organized. The help articles are clear. I’m excited for them to add more features. Cons The sense of urgency to sign up made me feel pressured and so I signed up before I was ready to launch which was stressful as a small founder. I share my feature requests directly with them. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Community SMS Marketing Platform Ease of setup Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) More scalable Review Source Response from Community.com May 25, 2021 Hey Miriam, thanks so much for your feedback and glad to hear you are enjoying the platform. In addition to the help articles, our customer success team is available to help with any product or strategy related questions. BK Brady K. Owner E-Learning Used the software for: Less than 6 months ### "Community is one of the best softwares I’ve used" May 24, 2021 5.0 Pros The number and quality of features that come with the product is amazing. I was specially impressed with things like the ability to send links, images, and emojis to my community with no additional charge. Another I like is the ability to filter members into groups and send texts to only that group. The user experience is world-class. Everything looks and responds great. Specifically, I like how it’s iMessage themed. Overall a great software Cons One thing I wish the product included is more content ideas to send to members. Review Source Response from Community.com May 25, 2021 Thanks for the feedback Brady. We are continuing to work on additional resources to help Leaders like you maximize engagement with your Community. SE Sandy E. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "I wish I would have found Community Sooner! " May 24, 2021 5.0 Pros As a business owner and person who loved to connect with my Audience — I love having the ability to connect with them directly on a device that they already use around the clock. It’s quick , easy, to use and effective. I would prefer this over email marketing. Cons I would love the ability to create a different welcome message for each community. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing Community SMS Marketing Platform The mobile app and price! Review Source SM Savanna M. Founder/CEO Retail Used the software for: Less than 6 months ### "Love this software " May 5, 2021 5.0 Customer service is incredible and personable, and I can’t say enough about this platform. Pros Community is incredibly easy to use, trendy, and efficient. I love being able to connect with so many people at once, and the automation is just what I need. Cons There are a few bugs/glitches in the web and app sometimes, but it’s nothing too inconvenient. Review Source AO Alec O. Fitness coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incredible opportunity for engagement" May 5, 2021 5.0 Pros Community has given me the opportunity to identify the members of audience most qualified to purchase my services. I have been able to build more engaging conversation and create super fans out of my current audience! Cons I would love better voice messaging features, as I use that the most! But for now it works well Review Source GW Graham W. Actor / Podcast Host Entertainment Used the software for: Less than 6 months ### "Off to a great start" April 22, 2021 5.0 I’ve been having fun and it’s been useful. My supporters love it. Pros Scheduled messages and communities with keywords. Analytics are are very helpful! Cons Needs a dark mode so it’s easier in the eyes. Wish it was worldwide and also the payment structure is kinda steep 😳. Review Source EL Eli L. Musician Entertainment Used the software for: Less than 6 months ### "Great service for conversation " May 24, 2021 5.0 Great overall experience! Pros Love the ease of use of this service - app is great and feels super streamlined. Cons Some great features would be automated text welcome series. Review Source Response from Community.com May 25, 2021 Hi Eli, thanks so much for your feedback. Thrilled to hear that you are finding the platform easy to use. AR Ashleigh R. Photographer/Business Coach Photography Used the software for: Less than 6 months ### "This is the new way to market" May 24, 2021 5.0 I personsonally have never been one to do email marketing (tried and wasn’t a fan) and have already found this new way of marketing more valuable than email marketing. It is a super cool way to get in contact personally with your followers. I love it so much. Pros I absolutley love this app. It is super easy to use and I abssolutey love how amazing the customer service is for this app! Cons I personally don’t think there is anything I dislike besides that is it a different way to market a a little difficult to get use to but like anything, it just takes time to use. Review Source Response from Community.com May 25, 2021 Hi Ashleigh, thanks so much for your feedback! We are thrilled to hear you are enjoying the platform. LM Lanesha M. CEO Retail Used the software for: Less than 6 months ### "Community is unmatched " April 22, 2021 5.0 Pros I love how personable this software is. It provides communication in real time, allowing businesses and brands to easily connect with clients and consumers. I love it! Cons No complaints at this time! Integration was super easy! Review Source aS anne S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "From a Newby" April 22, 2021 5.0 Love the response to any of your needs Pros It’s so easy to set up and it has great reviews Cons I wish I could download our current clients Alternatives considered [Shortcut](https://www.capterra.com/p/160498/Shortcut/) Reason for choosing Community SMS Marketing Platform Recommend from a friend Switched from [TXT180](https://www.capterra.com/p/145844/TXT180/) Too complicated Review Source EB Evita B. Blogger/Writtee Mental Health Care Used the software for: Less than 6 months ### "Great way to build community!" June 10, 2021 5.0 Overall, it’s a great platform to build rapport! Pros I like that I can send out a mass message and still interact personally with my community. Cons I’d like for there to be a Tier 1000-2500 members. Review Source AV Alex V. Artist Music Used the software for: Less than 6 months ### "Best Choice for What I Need" May 24, 2021 5.0 Pros Community enables me to stay connected with fans authentically while utilizing mass messaging when I need it. I liked around at other similar options but none of them were as good of a fit as Community in terms of functionality and pricing. Cons It would be great if there was one more tier available as a starter subscription since I’m not anywhere near 1000 subscribers yet. Review Source Response from Community.com May 25, 2021 Hi Alex, thanks for the feedback and glad to hear you are enjoying the platform. We appreciate your feedback regarding pricing and are considering additional tiers and pricing for our customers. AT Alexander T. Founder Food & Beverages Used the software for: Less than 6 months ### "No Carne Review" May 4, 2021 4.0 Most of the features and overall experience is great. Pros Really like how well you can organize contacts into communities and get insights. Cons Wish there was more data we could access. Review Source RE Rachel E. Therapist Mental Health Care Used the software for: Less than 6 months ### "Impacting Relationships" June 24, 2021 5.0 It’s been great! Pros Community is helping me meet my dream of impacting 10,000 couples by providing free weekly relationship tips across the US. I’m building connection and community with people who may have never found me and I’m helping build stronger relationships. I love the ease, the customer service and the scheduling you can do in advance. Cons Honestly, I haven’t found anything I don’t like yet. The free strategy session provided so much information that I would have never used had i not scheduled it. Review Source JF Julie F. Artist Arts and Crafts Used the software for: Less than 6 months ### "Happy with service " April 22, 2021 5.0 Pros The use and ease. My contacts feel a personal connection to me. Cons I’m smaller and the price is a stretch for my budget. But can see the value. Review Source WC Ward C. Founder | CEO Retail Used the software for: Less than 6 months ### "Personalized service, Easy execution " June 10, 2021 5.0 Great experience overall Pros Easy implementation, personalized service customers love. Cons Data availability and integrations are limited Review Source LP Lance P. CEO Real Estate Used the software for: Less than 6 months ### "Easy to use! " April 22, 2021 4.0 Pros The simplicity of this product was unbelievable. I thoroughly enjoyed using it from the beginning and it has dramatically improved my out reach and connection to a demographic of people that otherwise will be difficult to connect to. Cons The only thing would be the length of time from initial engagement of my interest to available time to use took a little bit longer than I would’ve preferred. 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