--- title: "SpotOn Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SpotOn Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/219629/SpotOn/" page_type: "product" language: "en" --- # SpotOn Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SpotOn ## What is SpotOn? SpotOn capitalizes on people being more connected than ever before. SpotOn makes guests feel more at home by offering multiple login methods to quickly and securely access Wi-Fi networks. It receives demographic user data and measures the time they spend online. Addressing negative reviews is made simple for improving online reputation or displaying eye-catching ads. ## What is SpotOn used for? [Review Management](https://www.capterra.com/review-management-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpotOn?[Manage this product listing](https://www.g2.com/products/spoton-wifi/claim_requests/new?auto=true) ## SpotOn Overview Updated September 2026 AI summary SpotOn offers businesses of all sizes cloud-based tools for managing and sharing customer reviews. Designed for use in review management, it features a centralized dashboard and social sharing capabilities, enabling organizations to oversee feedback and amplify positive experiences online. SpotOn is accessible via web-based deployment, supporting companies seeking to monitor and enhance their online reputation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpotOn 5.0 (1) VS. [### Fetch Review](https://www.capterra.com/p/198996/Fetch-Review/) [4.7 (21)](https://www.capterra.com/p/198996/Fetch-Review/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.8 (21) Value For Money 3.0 (1) Value For Money 4.9 (11) Customer Service 5.0 (1) Customer Service 4.4 (12) ## SpotOn alternatives Highest Rated [Freshreview](https://www.capterra.com/p/206238/Freshreview/) [5.0 (10)](https://www.capterra.com/p/206238/Freshreview/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206238/Freshreview/) [Tagembed](https://www.capterra.com/p/213378/Tagembed/) [0.0](https://www.capterra.com/p/213378/Tagembed/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213378/Tagembed/) [DeepGraph Analytics](https://www.capterra.com/p/10186759/DeepGraph-Analytics/) [0.0](https://www.capterra.com/p/10186759/DeepGraph-Analytics/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10186759/DeepGraph-Analytics/) [SO Connect Reviews](https://www.capterra.com/p/211733/Reviews/) [0.0](https://www.capterra.com/p/211733/Reviews/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211733/Reviews/) ## FAQs about SpotOn Overview ### What company size and specific industries is SpotOn built for? SpotOn is designed for small to mid-sized businesses in hospitality and food service, including hotels, cafes, and restaurants. It suits companies that want to manage online reputation and attract more customers, making it a fit for businesses focused on increasing sales through customer feedback. Features and Usability ### What are the key features of SpotOn? SpotOn offers API access, activity dashboard tools, alerts and notifications, chat and messaging, and communication management for customer interactions. It also includes customer experience management, customizable branding, customizable reports, surveys and feedback, reporting and statistics, visual analytics, multi-language support, and multi-location management. Integrations ### Which third-party tools and platforms does SpotOn integrate with? SpotOn connects natively to Cisco Meraki. Getting Started and Support ### What customer support options does SpotOn offer? SpotOn offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat for customer assistance. No reviewer feedback on support experience is available here, so support quality, response times, and helpfulness cannot be described from user sentiment. ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) SpotOn includes **Feedback Management**, which helps businesses collect and respond to customer input in one place. However, it does not offer **Review Request** or **Review Monitoring**. Instead, it provides **Customer Experience Management** (**48%**) and **Surveys & Feedback** (**42%**), which give teams other ways to gather customer insights and track satisfaction trends. Together, these features help businesses improve service quality, respond to customer concerns faster, and make better decisions based on direct feedback. Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Social Sharing 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows businesses to share their videos on social media. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system SpotOn 17 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Social Sharing: Allows businesses to share their videos on social media. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) Value for money 3.0 (1) 3.0 Based on 1 reviews ## Integrations [ Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Malary S. Cosmetologist Cosmetics ### "Great for small business/stores, not individual providers " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 18, 2022 I think it’s a great service and way to checkout customers while looking professional. Customer service was always wonderful and overall a really great company with many options! Pros I liked the layout and technology devices they provided. (The checkout software was really top notch) Cons It was not suited for all my needs as a hairstylist. But I think it had many options for businesses that are more brick and mortar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.