# 3C Plus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 3C Plus Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/219652/3C-Plus/alternatives --- # 3C Plus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) 3C Plus ## What is 3C Plus? 3C Plus is a unified solution for call centers, CX, and inside sales, created to enhance results in any voice operation. With an automatic dialer, intelligent IVR, PBX, Chatbot, and Omnichannel, the platform eliminates up to 91% of unproductive calls, increases conversions, and reduces costs. All in a 100% cloud-based, intuitive, and scalable environment. It is the ideal choice for organizations that want to scale operations with security, intelligence, and excellence in customer service. ## What is 3C Plus used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 3C Plus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://3cplusnow.com/&name=3C Plus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 3C Plus 0.0 VS. [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (223) Value For Money 0.0 (0) Value For Money 4.1 (188) Customer Service 0.0 (0) Customer Service 4.1 (199) ## 3C Plus alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Monitoring Track and report on everything that happens within the system or network Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. 3C Plus 129 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage attendance for classes, shifts, meetings, or events System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Tool to send questionnaires to customers to gauge feedback Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Track employee schedules, availability, and performance across projects and tasks Track and measure time worked for employees Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for call centers For Cloud-based phone system that sends and receives calls via the internet. Group messaging lets multiple people carry on a group conversation Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Monitoring current trends & demands to identify and resolve staffing gaps Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Predict labor requirements based on past and present data/trends Boards that use custom metrics to show how leading performers compare to other individuals/teams Manage and track employee attendance Manage contacts across multiple mailing lists Agents choose who to call and when Send messages to multiple subscribers at the same time Electronic coupons delivered to a mobile device that can be exchanged for a discount Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Track/log the amount of time employees worked per job using a timer Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences System automatically dials the next number on the contact list after the previous call ends Set of pre-recorded messages for candidates that can be shared before, during and after the video interview System calls multiple numbers at once and connects the agent to the first number that answers Streamlining repetitive tasks and activities through automated and predefined workflows Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Send individual or bulk text messages at predetermined times Set and monitor service level agreements to ensure timely response and resolution Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Set up connections to third-party platforms to improve business processes Track and manage employee time-off, vacation, and sick leave requests Manage calls that were missed or not attended Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Utilize third party services to cover unforeseen labor needs Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Contact vendor for pricing Free trial available ## Integrations [ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ RD Station](https://www.capterra.com/p/180098/RD-Station/)[ PipeRun](https://www.capterra.com/p/191615/PipeRun/)[ Agendor](https://www.capterra.com/p/191403/Agendor/)[ Moskit](https://www.capterra.com/p/208134/Moskit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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