# Microsoft Entra ID Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft Entra ID Software - reviews, pricing plans, popular comparisons to other Multi-Factor Authentication products and more. Source: https://www.capterra.com/p/219692/Azure-Active-Directory --- # Microsoft Entra ID Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Entra ID ## What is Microsoft Entra ID? Azure Active Directory (Azure AD) enterprise identity service, part of Microsoft Entra, provides single sign-on and multi-factor authentication (MFA) to help protect users from 99.9% of cybersecurity attacks. You get SSO, CA, a single identity platform, developer tools, and more. ## What is Microsoft Entra ID used for? [Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Single Sign On](https://www.capterra.com/single-sign-on-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/) Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $6 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Entra ID?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Entra ID) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Entra ID 4.7 (59) VS. [4.7 (943)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price $6 Per User, Per Month Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (59) Ease Of Use 4.6 (927) Value For Money 4.6 (51) Value For Money 4.5 (488) Customer Service 4.1 (49) Customer Service 4.5 (507) ## Microsoft Entra ID alternatives [4.7 (143)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (292)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (215)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (4,836)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/219692/Azure-Active-Directory/alternatives/) ## FAQs about Microsoft Entra ID Overview ### Which roles and teams benefit most from Microsoft Entra ID? Microsoft Entra ID is most used by IT administrators, infrastructure teams, and security leaders who manage identity, access policies, and secure sign-ins across cloud environments. DevOps engineers, architects, and software teams use it to streamline authentication and application access, while executives and operations leaders rely on centralized governance and compliance oversight. Answer based on 58 reviews Overview ### What company size and industries is Microsoft Entra ID built for? Microsoft Entra ID is built primarily for small businesses, which account for 43% of reviewers, while also serving enterprises at 34% and midsize businesses at 22%. It is used most in Information Technology and Services at 22%, followed by Banking and Financial Services, each representing 7%. Answer based on 58 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Microsoft Entra ID? Microsoft Entra ID includes core identity and access features like user management, Active Directory synchronization, single sign-on, and multi-factor authentication. Differentiating capabilities include Conditional Access, Privileged Identity Management, self-service password reset, and integrations with Microsoft 365 and third-party SaaS apps for hybrid and cloud-based access control. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Microsoft Entra ID integrate with? Microsoft Entra ID integrates with Microsoft 365, Google Workspace, Dynamics 365, Jira Service Management, Salesforce Sales Cloud, UKG Pro, Canvas, and Nintex Promapp. It connects identity, SSO, provisioning, and access controls across productivity, HR, CRM, and service management tools, with additional catalog integrations such as Box, Workday HCM, and SAP SuccessFactors HCM. Answer based on 12 reviews Getting Started and Support ### How well does it work for cloud and hybrid deployment? Microsoft Entra ID works well for cloud and hybrid deployment, especially for Microsoft-centered IT teams moving from on-prem Active Directory. It reduces infrastructure work, supports sync and migration, and makes SSO and MFA easier to roll out. Some admins still want clearer documentation, steadier portals, and fewer internet-dependency concerns. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Microsoft Entra ID offer? Microsoft Entra ID provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference and step-by-step walkthroughs for teams getting started with the product. Answer based on 3 reviews Getting Started and Support ### What customer support options does Microsoft Entra ID offer? Microsoft Entra ID provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users report uneven support quality, with some encounters taking longer than expected and a skills gap among engineers, while urgent cases are described as fast-moving and knowledgeable. Answer based on 2 reviews Features and Usability ### Is Microsoft Entra ID easy to use? Microsoft Entra ID feels easy for everyday identity tasks, but advanced administration takes experience. IT admins and business owners often find user management, password resets, SSO, and Microsoft integration straightforward. However, conditional access, permissions, troubleshooting, and license tiers can confuse new teams and make the learning curve steeper. Answer based on 19 reviews Features and Usability ### Is the Microsoft Entra ID interface easy to navigate? Microsoft Entra ID offers a usable admin interface for common tasks, though navigation can feel crowded at first. Many IT administrators like the quick access to users, groups, password reset, and security settings. Still, changing menus, deep submenus, and hidden advanced options can slow setup and troubleshooting for newer admins. Answer based on 16 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Single Sign On 4.7 (45) 84.44% of 45 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Multi-Factor Authentication 4.8 (41) 75.61% of 41 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Password Management 4.7 (36) 77.78% of 36 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Access Management 4.6 (33) 87.88% of 33 reviewers that rated this feature as important or highly important Control and manage access to company resources Data Security 4.8 (29) 79.31% of 29 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Multiple Authentication Methods 4.8 (28) 75.00% of 28 reviewers that rated this feature as important or highly important Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Microsoft Entra ID 24 features Regulate who can view information within the system Define levels of authorization for access to specific files or systems Control and manage access to company resources Application programming interface that allows for integration with other systems/databases Define levels of authorization for access to specific applications Verify the identity of users/devices to enable secure access Track and analyse user behavior within a system or network Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Protect sensitive data for digital privacy Track status, assign actions, and control access to systems for devices within the organization Observe and track the demand, usage, progress or quality of a system, product, or user Request two or more credentials to prove user's identity before granting access to systems Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Create, manage, and track policies and procedures within an organization Notifications that are delivered to users as soon as an event occurs Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Information to prevent, understand and identify cyber threats Store, modify, and track user accounts and access in a centralized directory Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Get Advice We can help you find the software with the features you need. Features 4.7 (59) 4.7 Based on 59 reviews ## Pricing Value for money 4.6 (51) Free Version Basic $6.00 Per User,Per Month Value for money 4.6 (51) 4.6 Based on 51 reviews ## Integrations [ Box](https://www.capterra.com/p/148766/Box/)[ Canvas](https://www.capterra.com/p/127214/CANVAS/)[ SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (49) 4.1 Based on 49 reviews ## User reviews Overall rating 4.7 Based on 59 reviews Filter by rating 5(44) 4(14) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DB Denis B. IT Service Manager Utilities ### "Reliable and poweful identity management platform for daily use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2026 Some advanced features can be difficult to understand at first, especially for new administrators. Licensing can also be confusing because certain security and identity features require higher-tier plans. However, these issues are relatively minor compared to the overall value of the platform. Pros Microsoft Entra ID has been very reliable and easy to manage. I use it every day for user administration, access management, and application integrations. The single sign-on experience works well, MFA policies are straightforward to configure, and integration with Microsoft 365 and Azure services is seamless. It saves a lot of time and helps maintain a strong security posture. Cons Some advanced features can be difficult to understand at first, especially for new administrators. Licensing can also be confusing because certain security and identity features require higher-tier plans. However, these issues are relatively minor compared to the overall value of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Ben S. Infrastructure Architect Education Management ### "Microsoft Entra ID is good for an (IAM) solution, but support and interface management have room to improve. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 May 6, 2026 Microsoft Entra ID support has a lot of room to grow. Support is defiantly not a strong part of the company as a whole. You will get routed to multiple departments and will be lucky to find someone that knows how to troubleshoot the product and that can speak English. Pros The best part of Microsoft Entra ID as a cloud based identity and access (IAM) solution is the fact we no longer have to maintain the backend infrastructure, backups, and replication required to sustain the critical business logon requirements. Cons Microsoft Entra ID support has a lot of room to grow. Support is definatly not a strong part of the company as a whole. You will get routed to multiple detartment and will be luck to find someone that knows the product and can speak english. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reasons for choosing Microsoft Entra ID We actually ended up running both Microsoft Entra ID and Google Workspace due to each having seperate requirements the other could not complete. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Infrastructure Engineer Leisure, Travel & Tourism ### "Secure, Scalable Identity Management for a Complex Organisation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 29, 2026 Overall, my experience with Microsoft Entra ID has been very positive. It provides a reliable, scalable identity platform that works well in a large, operationally diverse organisation like a zoo charity. Pros What I liked most about Microsoft Entra ID is how well it balances strong security with ease of management in a complex, user‑diverse environment. In a large zoo charity we support a mix of full‑time staff, seasonal workers, volunteers, third‑party vendors, and cloud applications, and Entra ID makes identity management across all those groups both scalable and consistent. Cons The licensing model can be confusing, especially around Premium P1/P2 features. Advanced features like Conditional Access can be complex to design and troubleshoot. Changes in the portal and branding (Azure AD → Entra ID) caused some initial confusion. Troubleshooting authentication issues can be difficult without deep logging knowledge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matthew F. C. President Information Technology and Services ### "Secure, Scalable, and Essential for Modern Identity Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 26, 2026 My overall experience with Microsoft Entra ID has been very positive. It provides a strong foundation for identity and access management, with reliable performance and enterprise level security features that are essential in modern environments. It integrates well with both Microsoft and third party services, making it easier to manage users and access from a single platform. Once properly configured, it streamlines authentication and improves security without adding unnecessary friction for users. Pros What I like most about Microsoft Entra ID is its strong security and identity management capabilities. It provides centralized control over users, access, and authentication, making it much easier to manage permissions across systems and applications. The integration with Microsoft services and third-party applications is another major advantage. Features like single sign-on and multi-factor authentication help improve both security and user experience. It also scales well, making it a reliable solution for managing identities in growing environments. Cons What I liked least about Microsoft Entra ID is that it can be complex to configure, especially for more advanced features. Setting up conditional access policies and fine tuning permissions can take time and requires a solid understanding of the platform. Licensing can also be a drawback, since some of the more powerful features are only available in higher-tier plans. Troubleshooting issues is not always straightforward, either, as the interface and logs can be difficult to navigate without experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ G. IT Administrator Hospital & Health Care ### "Powerful User Management and Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 22, 2026 Overall, my experience has been profound. The tool has set me up for success more times than not. While there was a large learning curve, once that knowledge was established, it was a breeze. Pros The most well rounded User management solution EVER. Working in an ever evolving access industry, having the ability to easily manage users is critical. Simple integrations with Active Directory and Intune are important in most business applications these days. Along with integration into business applications for SSO. Extremely powerful tool. Cons The whole suite can be a bit overwhelming at times. Between configuration, security measures, and integrations...it can get cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Martin C. Systems Administrator Farming ### "Hard to beat if other MS products in use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 12, 2025 Overall Microsoft Entra ID is a great product with a lot of pros and some cons. The main benefit would be the interconnection with Microsoft ecosystem as it is their product. Pros Microsoft Entra ID integrates nicely with other Microsoft products and it is quite easy to use. The sync from on prem AD to Entra ID is also advantage. Implementing Conditional access policies helps to improve the company security posture. Cons The pricing tiers/addons are not easy to understand and some settings does not follow security best practice by default, so it has to be changed later. Other thing is Microsoft is pretty much always changing the portal, so it can be sometimes tricky to find what you are looking for when expect to be at the old place. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Brandon B. Senior Manager of IT Infrastructure Telecommunications ### "The licensing model needs work. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 21, 2025 We've been using Entra ID since we've started our migration to 365. It was easy to get connected to our on-prem environment and get users moved over to Entra ID and operate in a hybrid deployment. We're now working to move to cloud only users, our endpoints have all been transitioned over to Entra ID utilizing Intune and Auto Pilot for deployment. The process has been pretty straight forward. I do wish the Microsoft Documentation was better or at least a bit easier to find. It would be nice if they had a clear step by step guide to follow. Pros It's a natural extension from Active Directory. Syncing accounts and devices is very easy. I like that they offer things like conditional access and advanced security settings that make it possible to have a stronger security posture. Cons I don't like how convoluted the licensing can be. While they offer some conditional access policies at our current license level, we would have to bump up to E5 or P2 add on licenses in order to take advantage of some of the more robust policies. Certain reporting options and additional settings are also all blocked by paywall forcing you to either pay more money for more licensing or look at 3rd party solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Katrina P. IT Analyst Information Technology and Services ### "Microsoft Entra ID Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 I have had a good experience with Microsoft Entra ID from managing user accounts and email addresses in one place. Pros I like that it provides user access control and account security. It provides a easy to use platform to manage user data. Cons I do not dislike anything about it at this time. I find it to be a convenient platform to manager user data that is secure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NE Nathan E. Systems Administrator Hospital & Health Care ### "Microsoft Entra" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2025 Pros I like alot about Entra, from policy management to application integration. We are a hybrid enviroment so our AD syncs to entra with entra connect software. it streamlines our user management and MFA implementation Cons Nothing i don't really like, it is a well-rounded product and you would hope it is with Microsoft being in the game for so long Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Matt T. IT Director Marketing and Advertising ### "Cloud-first Azure AD is the way to go" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 3, 2025 Pros Extremely powerful and flexible —it does a lot including streamlining all our directory management, SSO, etc. but it also expects a lot of admins. You definitely have to know your stuff to get the most out of it. Cons As it underpins all of the Microsoft 365 offerings an Azure AD/Entra ID outage will obviously kill a lot of your SaaS access for your entire org. Thankfully those are fairly few and far between. Microsoft is alos obsessed with moving things around and creating new portals, etc. so you need to start on top of Entra news to (re)locate things. Alternatives considered [JumpCloud](https://www.capterra.com/p/175092/JumpCloud-DaaS/) [Okta](https://www.capterra.com/p/119653/Okta/) Reasons for choosing Microsoft Entra ID Integrations and price primarily —already had access through Office 365 as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/219692/Azure-Active-Directory/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Okta vs Microsoft Entra ID](https://www.capterra.com/compare/119653-219692/Okta-vs-Azure-Active-Directory)