--- title: "Microsoft Entra ID Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Entra ID Software - reviews, pricing plans, popular comparisons to other Access Governance products and more." source_url: "https://www.capterra.com/p/219692/Azure-Active-Directory/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Microsoft Entra ID Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Entra ID ## What is Microsoft Entra ID? Azure Active Directory (Azure AD) enterprise identity service, part of Microsoft Entra, provides single sign-on and multi-factor authentication (MFA) to help protect users from 99.9% of cybersecurity attacks. You get SSO, CA, a single identity platform, developer tools, and more. ## What is Microsoft Entra ID used for? [Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Single Sign On](https://www.capterra.com/single-sign-on-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $6 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Entra ID?[Manage this product listing](https://www.g2.com/products/microsoft-entra-id/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Entra ID 4.7 (62) VS. [4.7 (946)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price $6 Per User, Per Month Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (62) Ease Of Use 4.6 (930) Value For Money 4.6 (53) Value For Money 4.5 (490) Customer Service 4.1 (51) Customer Service 4.5 (510) ## Microsoft Entra ID alternatives [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (147)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (216)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (4,885)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/219692/Azure-Active-Directory/alternatives/) ## FAQs about Microsoft Entra ID Overview ### Which roles and teams benefit most from Microsoft Entra ID? Microsoft Entra ID is most used by IT administrators, infrastructure and cloud architects, DevOps teams, and security leaders who need centralized identity and access management. Engineering teams use it to secure application access and streamline authentication, while IT executives and operations leaders rely on it for governance, compliance, and user lifecycle control. Answer based on 60 reviews Overview ### What company size and industries is Microsoft Entra ID built for? Microsoft Entra ID is built primarily for small businesses, which make up 43% of reviewers, with strong enterprise adoption at 35%. It serves information technology and services most often at 22%, followed by financial services and banking, each at 7%, showing fit across technical and regulated industries. Answer based on 60 reviews Features and Usability ### What are the key features of Microsoft Entra ID? Microsoft Entra ID includes core identity and access features such as user management, Active Directory synchronization, single sign-on, and multi-factor authentication. Differentiating capabilities include Conditional Access, Privileged Identity Management, self-service password reset, and real-time sign-in risk alerts, with strong Microsoft 365 and third-party application integrations. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Microsoft Entra ID integrate with? Microsoft Entra ID integrates with Microsoft 365, Google Workspace, Dynamics 365, Salesforce Sales Cloud, Canvas, JIRA Service Management, and UKG Pro. It also supports official connections with platforms such as Box, SAP Concur, SAP SuccessFactors HCM, and Workday HCM across productivity, HR, CRM, and education systems. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Microsoft Entra ID offer? Microsoft Entra ID provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for setup, features, and ongoing use. Answer based on 3 reviews Getting Started and Support ### What customer support options does Microsoft Entra ID offer? Microsoft Entra ID provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewer feedback suggests support can be inconsistent, with some users reporting routing delays and uneven technical knowledge, while others say urgent cases move quickly and reach knowledgeable engineers. Answer based on 3 reviews Features and Usability ### Is Microsoft Entra ID easy to use? Microsoft Entra ID feels manageable for daily identity tasks, especially in Microsoft-centered environments. IT administrators often find user management, SSO, password resets, and MFA setup straightforward, while new admins may face a learning curve with advanced policies, troubleshooting, licensing tiers, and a menu structure that can feel crowded. Answer based on 20 reviews Features and Usability ### How easy is the Microsoft Entra ID interface to use? Microsoft Entra ID offers a usable admin interface for common identity tasks, but it takes time to learn. Many administrators like the centralized dashboards, quick user actions, and built-in security prompts, while others find the many menus, changing portal layout, and less-visible advanced settings harder to navigate at first. Answer based on 16 reviews Cloud deployment and support ### How well does it handle cloud deployment and support? Microsoft Entra ID makes cloud and hybrid deployment straightforward for many IT teams. It connects well with on-premises Active Directory, reduces server maintenance, and supports fast rollout of SSO, MFA, and access policies. Some administrators still want clearer documentation, and internet dependence or occasional portal changes can create friction. Answer based on 24 reviews ## Features AI summary Based on 861 Access Governance reviews Capterra reviewers highlight these as the features buyers care about most when choosing multi-factor authentication software: - **Two-Factor Authentication** (**75%** of reviewers rated this feature as critical) - **Authentication** (**70%**) - **Secure Login** (**65%**) Microsoft Entra ID includes **Authentication**, one of the top features buyers look for in this category. However, it does not include **Two-Factor Authentication** or **Secure Login**. Instead, it offers other important capabilities that reviewers also value, including **Data Security** (**71%**) and **Single Sign On** (**57%**). These features help businesses protect access to systems and simplify how users sign in, providing teams with stronger control over identity management and day-to-day access. Data Security 4.8 (29) 79.31% of 29 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Single Sign On 4.7 (46) 84.78% of 46 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Multi-Factor Authentication 4.8 (44) 77.27% of 44 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Password Management 4.7 (38) 78.95% of 38 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Access Management 4.6 (35) 88.57% of 35 reviewers that rated this feature as important or highly important Control and manage access to company resources Multiple Authentication Methods 4.8 (30) 76.67% of 30 reviewers that rated this feature as important or highly important Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Microsoft Entra ID 24 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - API: Application programming interface that allows for integration with other systems/databases - Application Access Control: Define levels of authorization for access to specific applications - Authentication: Verify the identity of users/devices to enable secure access - Behavioral Analytics: Track and analyse user behavior within a system or network - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Data Security: Protect sensitive data for digital privacy - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system --- Get Advice We can help you find the software with the features you need. Features 4.7 (62) 4.7 Based on 62 reviews ## Pricing Value for money 4.6 (53) Free Version Basic $6.00 Per User,Per Month Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ Box](https://www.capterra.com/p/148766/Box/)[ Canvas](https://www.capterra.com/p/127214/CANVAS/)[ SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[ Salesforce Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (51) 4.1 Based on 51 reviews ## User reviews Overall rating 4.7 Based on 62 reviews Filter by rating 5(46) 4(15) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent WM William M. IT Tech - Process Improvement Telecommunications ### "Great tool for growth and productivity." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 24, 2026 It's been a great experience. As we expand our use and abilities with it, our productivity within the IT department grows. Pros Navigation and accessibility are great. Easy to understand and find what you need, as long as you have a basic understanding of the platform. Cons Some aspects can be a little frustrating when coordinating with 3rd party platforms, but once solved it works well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Erika R. Operario de sistemas informaticos Information Technology and Services ### "Una herramienta sòlida para el control de usuarios" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2026 Mi experencia fue positiva, porque me ayuda a resolver y revisar incidencias relacionadas con usuarios, accesos y autenticaciòn Pros Me gusta el hecho que me facilita bastante la gestiòn de usuarios y accesos, puedo revisar cuentas, validar permisos y resolver problemas de inicio de sesiòn sin tener que depender siempre de otros equipos Cons Lo que menos me gusta, o dirìa un poco complicado es que al principio requiere un poco de capacitaciòn, ya que no es muy intuitivo, me costaba identificar rapidamente los problemas o donde estaba el origen del inconveniente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Clay H. Owner Automotive ### "Great service, much included!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 14, 2026 Pros I liked that i could obtain an address for free, as well as the fact that it comes with so many services included. Cons I didn't like how I could not set my own domain, but the domain they issued me works fine as any other. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Denis B. IT Service Manager Utilities ### "Reliable and poweful identity management platform for daily use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2026 Some advanced features can be difficult to understand at first, especially for new administrators. Licensing can also be confusing because certain security and identity features require higher-tier plans. However, these issues are relatively minor compared to the overall value of the platform. Pros Microsoft Entra ID has been very reliable and easy to manage. I use it every day for user administration, access management, and application integrations. The single sign-on experience works well, MFA policies are straightforward to configure, and integration with Microsoft 365 and Azure services is seamless. It saves a lot of time and helps maintain a strong security posture. Cons Some advanced features can be difficult to understand at first, especially for new administrators. Licensing can also be confusing because certain security and identity features require higher-tier plans. However, these issues are relatively minor compared to the overall value of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Ben S. Infrastructure Architect Education Management ### "Microsoft Entra ID is good for an (IAM) solution, but support and interface management have room to improve. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 May 6, 2026 Microsoft Entra ID support has a lot of room to grow. Support is defiantly not a strong part of the company as a whole. You will get routed to multiple departments and will be lucky to find someone that knows how to troubleshoot the product and that can speak English. Pros The best part of Microsoft Entra ID as a cloud based identity and access (IAM) solution is the fact we no longer have to maintain the backend infrastructure, backups, and replication required to sustain the critical business logon requirements. Cons Microsoft Entra ID support has a lot of room to grow. Support is definatly not a strong part of the company as a whole. You will get routed to multiple detartment and will be luck to find someone that knows the product and can speak english. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reasons for choosing Microsoft Entra ID We actually ended up running both Microsoft Entra ID and Google Workspace due to each having seperate requirements the other could not complete. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Infrastructure Engineer Leisure, Travel & Tourism ### "Secure, Scalable Identity Management for a Complex Organisation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 29, 2026 Overall, my experience with Microsoft Entra ID has been very positive. It provides a reliable, scalable identity platform that works well in a large, operationally diverse organisation like a zoo charity. Pros What I liked most about Microsoft Entra ID is how well it balances strong security with ease of management in a complex, user‑diverse environment. In a large zoo charity we support a mix of full‑time staff, seasonal workers, volunteers, third‑party vendors, and cloud applications, and Entra ID makes identity management across all those groups both scalable and consistent. Cons The licensing model can be confusing, especially around Premium P1/P2 features. Advanced features like Conditional Access can be complex to design and troubleshoot. Changes in the portal and branding (Azure AD → Entra ID) caused some initial confusion. Troubleshooting authentication issues can be difficult without deep logging knowledge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matthew F. C. President Information Technology and Services ### "Secure, Scalable, and Essential for Modern Identity Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 26, 2026 My overall experience with Microsoft Entra ID has been very positive. It provides a strong foundation for identity and access management, with reliable performance and enterprise level security features that are essential in modern environments. It integrates well with both Microsoft and third party services, making it easier to manage users and access from a single platform. Once properly configured, it streamlines authentication and improves security without adding unnecessary friction for users. Pros What I like most about Microsoft Entra ID is its strong security and identity management capabilities. It provides centralized control over users, access, and authentication, making it much easier to manage permissions across systems and applications. The integration with Microsoft services and third-party applications is another major advantage. Features like single sign-on and multi-factor authentication help improve both security and user experience. It also scales well, making it a reliable solution for managing identities in growing environments. Cons What I liked least about Microsoft Entra ID is that it can be complex to configure, especially for more advanced features. Setting up conditional access policies and fine tuning permissions can take time and requires a solid understanding of the platform. Licensing can also be a drawback, since some of the more powerful features are only available in higher-tier plans. Troubleshooting issues is not always straightforward, either, as the interface and logs can be difficult to navigate without experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ G. IT Administrator Hospital & Health Care ### "Powerful User Management and Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 22, 2026 Overall, my experience has been profound. The tool has set me up for success more times than not. While there was a large learning curve, once that knowledge was established, it was a breeze. Pros The most well rounded User management solution EVER. Working in an ever evolving access industry, having the ability to easily manage users is critical. Simple integrations with Active Directory and Intune are important in most business applications these days. Along with integration into business applications for SSO. Extremely powerful tool. Cons The whole suite can be a bit overwhelming at times. Between configuration, security measures, and integrations...it can get cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Martin C. Systems Administrator Farming ### "Hard to beat if other MS products in use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 12, 2025 Overall Microsoft Entra ID is a great product with a lot of pros and some cons. The main benefit would be the interconnection with Microsoft ecosystem as it is their product. Pros Microsoft Entra ID integrates nicely with other Microsoft products and it is quite easy to use. The sync from on prem AD to Entra ID is also advantage. Implementing Conditional access policies helps to improve the company security posture. Cons The pricing tiers/addons are not easy to understand and some settings does not follow security best practice by default, so it has to be changed later. Other thing is Microsoft is pretty much always changing the portal, so it can be sometimes tricky to find what you are looking for when expect to be at the old place. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Brandon B. Senior Manager of IT Infrastructure Telecommunications ### "The licensing model needs work. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 21, 2025 We've been using Entra ID since we've started our migration to 365. It was easy to get connected to our on-prem environment and get users moved over to Entra ID and operate in a hybrid deployment. We're now working to move to cloud only users, our endpoints have all been transitioned over to Entra ID utilizing Intune and Auto Pilot for deployment. The process has been pretty straight forward. I do wish the Microsoft Documentation was better or at least a bit easier to find. It would be nice if they had a clear step by step guide to follow. Pros It's a natural extension from Active Directory. Syncing accounts and devices is very easy. I like that they offer things like conditional access and advanced security settings that make it possible to have a stronger security posture. Cons I don't like how convoluted the licensing can be. While they offer some conditional access policies at our current license level, we would have to bump up to E5 or P2 add on licenses in order to take advantage of some of the more robust policies. Certain reporting options and additional settings are also all blocked by paywall forcing you to either pay more money for more licensing or look at 3rd party solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/219692/Azure-Active-Directory/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Okta vs Microsoft Entra ID](https://www.capterra.com/compare/119653-219692/Okta-vs-Azure-Active-Directory)