--- title: "Microsoft Entra ID Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Microsoft Entra ID the right Access Governance solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/219692/Azure-Active-Directory/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Microsoft Entra ID 4.7 (62) [View alternatives](https://www.capterra.com/p/219692/Azure-Active-Directory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Microsoft Entra ID Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews BS Ben S Infrastructure ArchitectEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The best part of Microsoft Entra ID as a cloud based identity and access (IAM) solution is the fact we no longer have to maintain the backend infrastructure, backups, and replication required to sustain the critical business logon requirements.“ May 6, 2026 MT Matt T IT DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “As it underpins all of the Microsoft 365 offerings an Azure AD/Entra ID outage will obviously kill a lot of your SaaS access for your entire org.“ July 3, 2025 Craig M IT Infrastructure EngineerLeisure, Travel & Tourism, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “In a large zoo charity we support a mix of full‑time staff, seasonal workers, volunteers, third‑party vendors, and cloud applications, and Entra ID makes identity management across all those groups both scalable and consistent.“ April 29, 2026 AJ G IT AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Between configuration, security measures, and integrations...it can get cumbersome.“ January 22, 2026 Matthew F. C PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It provides centralized control over users, access, and authentication, making it much easier to manage permissions across systems and applications.“ April 26, 2026 BS Ben S Infrastructure ArchitectEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Support is defiantly not a strong part of the company as a whole.“ May 6, 2026 Craig M IT Infrastructure EngineerLeisure, Travel & Tourism, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It provides a reliable, scalable identity platform that works well in a large, operationally diverse organisation like a zoo charity.“ April 29, 2026 TV Tiff V Sr IT EngineerConsumer Goods, 10,001+ employeesUsed the software for: More than 2 years. “The Admin UI isn't that intuitive and the licensing structure is complex.“ July 1, 2025 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander N. System Analysis Construction Used the software for: 1-2 years ### "Bonus that comes with Office 365" December 5, 2023 4.0 Considering the basic version is included with a Office 365 subscription it has been an unexpected bonus. It has given our company a chance to experiment with a cloud based directory without having to fully abandon the setup that has work for years and most employees are familiar with. Pros Previous to signing up for Office 365 we used a on-premise active directory, using the tools provide it was easy to transfer our directory information over to the Azure Active Directory and have them work together in a hybrid mode. We have been able to slowly decrease the amount of on-premise servers had transition to cloud only at a pace we control due to this. Cons If you are using hybrid mode it can be a bit of a pain to set two way communication between Azure back to On-premise. Review Source MT Matt T. IT Director Marketing and Advertising Used the software for: 2+ years ### "Cloud-first Azure AD is the way to go" July 3, 2025 4.0 Pros Extremely powerful and flexible —it does a lot including streamlining all our directory management, SSO, etc. but it also expects a lot of admins. You definitely have to know your stuff to get the most out of it. Cons As it underpins all of the Microsoft 365 offerings an Azure AD/Entra ID outage will obviously kill a lot of your SaaS access for your entire org. Thankfully those are fairly few and far between. Microsoft is alos obsessed with moving things around and creating new portals, etc. so you need to start on top of Entra news to (re)locate things. Alternatives considered [JumpCloud](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing Microsoft Entra ID Integrations and price primarily —already had access through Office 365 as well. Review Source TV Tiff V. Sr IT Engineer Consumer Goods Used the software for: 2+ years ### "Cloud Identity Management" July 1, 2025 5.0 Pros Azure AD integrates with most external software that we have procured, and it is very easy to implement Single Sign-On. Cons The Admin UI isn't that intuitive and the licensing structure is complex. The 40-minute sync between systems can sometimes cause delays and issues. Review Source VR Verified Reviewer IT Manager Airlines/Aviation Used the software for: 2+ years ### "AD-Review 2023" September 9, 2023 5.0 Recomended dearly to all buissness to work with Azure ad and especially AD users and managment Pros Functionality wellWorking fast, easy login, very safeSync with Microsoft products cloud services Cons Access only from server, rather then cloud based web Alternatives considered [AWS CodeDeploy](https://www.capterra.com/p/234418/AWS-CodeDeploy/) Reason for choosing Microsoft Entra ID Money valueBased on expirience working with Microsoft servers Review Source BC Brian C. Head of IT Computer Software Used the software for: 2+ years ### "Inexpensive, Many Integrations" May 12, 2022 5.0 Pros Cost was affordable and it provided an easy way to migrate from on prem domain controller to Azure AD. It also integrated with a number of the other SAAS applications we used making setting up integrated authentication easy. Cons When you move a computer from Joined to a local AD over to Azure AD you lose some of the management options (GPO). Alternatives considered [OneLogin](https://www.capterra.com/p/114110/OneLogin/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing Microsoft Entra ID When we put the feature matrix together Azure AD had more features than the rest. Also a number of SAAS applications have or were building out integrations due to the number of companies using Azure AD. Review Source DR Daniyal R. Technical support Engineer Information Technology and Services Used the software for: 6-12 months ### "Enterprise Review - Azure AD" December 29, 2021 5.0 it's nice and easy way to manage users Pros \- Easy to use - simplified and unified solution for user management - SSO - Identity management Cons \- user synchronization is not so good - very confusing options with same name type Alternatives considered [JumpCloud](https://www.capterra.com/p/175092/JumpCloud-DaaS/) Reason for choosing Microsoft Entra ID because it's very secure and widely use product with good customer service. Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "The All-In-One Corporate Identity Manager - Azure AD" February 10, 2023 5.0 In conclusion, overall, I highly recommend Azure Active Directory for any company looking to streamline their identity and access management processes and enhance the security of their IT systems. While there may be some challenges associated with setting up and configuring the software, the benefits are well worth the investment. Pros As an administrator of Azure Active Directory in my company, I have found it to be a valuable asset to our overall IT infrastructure. The software offers a range of features that have made our identity and access management processes more efficient and secure. One of the key benefits of using Azure Active Directory is its integration with other Microsoft services, such as Office 365 and Microsoft Teams. This allows for a seamless and secure way for employees to access their work resources, reducing the risk of unauthorized access and simplifying the user experience. Another pro is the robust security features provided by Azure Active Directory, such as multi-factor authentication and conditional access policies. These features have helped us to enhance the security of our IT systems and protect sensitive information from potential threats. Cons However, there are also a few cons to consider. One issue I have faced is the learning curve associated with setting up and configuring the software, especially for those who are not familiar with Microsoft's IT infrastructure. Additionally, some users have reported challenges with integrating Azure Active Directory with non-Microsoft systems. Review Source Johnnie J. Digital Cloud Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "AAD for the Win!" October 17, 2022 5.0 We have noticed a marked skills gap in receiving qualified support engineers. However, in a critical situation, we have found the support chain to be fast moving and very knowledgeable in ways that get the business back to functional in times of urgent need. Pros Ease of deployment and support from Microsoft is key to a successful deployment in AAD. Making sure you have reached out to AAD Support prior to deploying can make getting to Best Practices much easier in the long run. Cons There can be a 40,000 league difference from getting a good support engineer and receiving sub par support that takes longer than necessary Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[AWS CloudFormation](https://www.capterra.com/p/205397/CloudFormation/) Review Source Robert D. Head of IT Chemicals Used the software for: 2+ years ### "An absolute requirement for any M365 tenant" May 6, 2022 5.0 We had Office 365 licecnes but were not using them due to being a Lotus Notes environment. Moving off this to Outlook/teams/sharepoint meant having a away to configure users to be able to access these easily. It meant group based sercurity and access, it meant SSO and MFA. All configured easily through AAD. Pros Being able to sync form my on premise AD means i can configure and provision users in one place and have their details available for M365 applications and powerfull tools such as password self service, MFA and SSO. Cons There are still some limitations that mane i cannot just have a fully cloud based AD platform. I still need locak AD on a server onnected with Azure AD. Hopefully soon it can go and i can have just the one. Review Source Nicholas B. Software Engineer Financial Services Used the software for: 2+ years ### "Great access management and identity service" May 29, 2022 5.0 Great, we extensively use both Azure, the Microsoft Stack, Power BI and the Office 365 graph so AAD was a natural fit Pros Easy to configure, assign roles (or groups) to persons and/or apps. This case be easily reproduced using the API otherwise the front end is just as good. Cons In terms of the dizzying amount of permissions it can be tricky at times to know exactly which one/s you should apply for a given use case Reason for choosing Microsoft Entra ID We came from doing the user management manually - which was stressful and an unnecessary risk Review Source dO daniel O. Server Renewables & Environment Used the software for: 2+ years ### "Cloud-Directory mit erstklassigen Zero-Trust-Funktionen" June 11, 2025 5.0 Insgesamt überwiegen die positiven Eindrücke deutlich: Seit der Migration vom lokalen AD zu einer hybriden AAD-Umgebung haben wir Phishing-bedingte Konto­übernahmen um über 80 % reduziert und Onboarding-Zeiten von neuen Mitarbeitern halbiert. Das Projektteam profitierte von umfangreicher Microsoft-Dokumentation und kompetentem Premier-Support; die Implementierung dauerte inklusive Conditional-Access-Policies rund acht Wochen. Mit jeder neuen Release-Welle – zuletzt Identity Governance und Lifecycle-Workflows – wächst der Funktions­umfang spürbar, ohne dass wir Infrastruktur betreiben müssen. Kurz: AAD ist zum zentralen Identity-Hub unserer Multi-Cloud-Strategie geworden. Pros M365-Integration und tiefgreifende Sicherheits­features. Mit Conditional Access, MFA und Privileged Identity Management setzen wir Zero-Trust-Policies nahezu per Mausklick um. Das Cloud-basierte Directory repliziert Änderungen in Sekunden, Self-Service-Passwort­zurück­setzung entlastet den Help-Desk und über die mehr als 3 000 vorgefertigten Enterprise-App-Konnektoren rollt SSO extrem schnell aus. Dank automatischer Risiko­analysen erhalten wir Echtzeit-Warnungen bei verdächtigem Login-Verhalten und steigern so unsere Security-Reife messbar. Cons Die Lizenzstruktur (P1/P2) ist für kleinere Organisationen schwer kalkulierbar; viele essenzielle Funktionen (z. B. PIM oder Identity Governance) liegen nur in der teuren P2-Stufe. Außerdem wechseln UI und Menüführung der Portale gefühlt monatlich, was die Admin-Akzeptanz beeinträchtigt. Audit-Logs sind ohne Zusatz­produkte nur 30 Tage abrufbar, API-Rate-Limits können bei Mass­änderungen bremsen und komplexe Delegationen erfordern oft Azure AD-Rollen, die noch immer recht grob-granular sind. Review Source KP Katrina P. IT Analyst Information Technology and Services Used the software for: 2+ years ### "Microsoft Entra ID Review" November 14, 2025 5.0 I have had a good experience with Microsoft Entra ID from managing user accounts and email addresses in one place. Pros I like that it provides user access control and account security. It provides a easy to use platform to manage user data. Cons I do not dislike anything about it at this time. I find it to be a convenient platform to manager user data that is secure. Review Source aM atul M. senior software engineer Automotive Used the software for: 6-12 months ### "simplifies user access management across apps" April 6, 2025 5.0 Pros I liked Azure Active Directory’s strong security features and seamless integration with Microsoft 365 and other Azure services. Its single sign-on (SSO) capabilities greatly simplify user access management across apps. Cons I found Azure Active Directory’s interface a bit complex for new users, especially during initial setup. Troubleshooting issues like conditional access policies can also be challenging without deep documentation. Review Source AM Andrew M. Technical Support Officer Information Technology and Services Used the software for: 6-12 months ### "Azure Active Directory - AAD - A powerhouse of controls and functionality" November 29, 2023 4.0 I rely on AAD daily and have had nothing but great experiences with it. It's robust but flexible and the options are almost endless. Pros The tooling and functionality is amazing; so much potential and possibilities, AAD is a must-use for any Microsoft administrator. Cons navigating the interface can be confusing and convoluted at first, however once you know how to use it and where to go, it is very straight forward. Review Source VR Verified Reviewer IT Sports Used the software for: 2+ years ### "Awesomely Integrated for a Microsoft Shop" January 8, 2022 5.0 Pros I love AAD for its integration into the rest of the O365 & M365 suite. Whilst a business could still get plenty of use with a cloud directory like AAD on its own (and also at like a tenth the cost of the competition), in our environment its integration is insanely useful. Cons The only thing I can really say \*isn't\* great about Microsoft is their support. Often times contacting support ends in an endless loop of blame-shifting (if we get a response at all), and I often get much more information on outages and issues from r/sysadmin instead of Microsoft directly. However - the software itself is much better than these issues. Review Source VR Verified Reviewer Security Engineer Financial Services Used the software for: 2+ years ### "Azure Active Directory - A lifesaver for User management " April 22, 2022 4.0 Azure active directory is a must have for any organization with Identity & Access management. Pros Azure AD helped us integrate lots of solutions and managed access and helped secure our Identities. Service availability was one area we struggled with using Active directory on Prem servers, since we integrates with Azure, it reduced the overhead and the stress managing the on Prem servers Cons Troubleshooting technical issues by Microsoft team could take some time and getting the right technical support could be difficult sometimes Review Source TM Thierry M. CTO Information Technology and Services Used the software for: 2+ years ### "One of the most secure, compliant,and inexpensive IAM" September 17, 2021 5.0 All my company employees can access business data through streamline Authentication and Authorization. So every integrated solutions (Cloud and On-Premise) could be managed by Business Owners Pros It includes all latest security recommandations and best practices Cons When I use any Microsoft products, I can integrate easily. However, I need specific technical knowledge for other providers products. But, as a SaaS solution, it becomes more and more intuitive, especially for IT and Business Owners Alternatives considered [AWS Identity and Access Management (IAM)](https://www.capterra.com/p/234343/AWS-Identity-and-Access-Management-IAM/)[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Review Source MR Manish R. IT Information Technology and Services Used the software for: 1-2 years ### "Excellent Product AAD" February 16, 2023 5.0 overall experience is best as this suffices our requirements Pros MFA, SSO, Password Management, are some of the best features Cons its perfect as per our business requirements Reason for choosing Microsoft Entra ID since its the best and offers multiple layers of security controls Review Source CL Craig L. DevOps Engineer Pharmaceuticals Used the software for: 1-2 years ### "SSO and ease of integration makes Azure AD a must in the modern world " September 7, 2022 5.0 Pros Easy to implement and widely supported by most cloud and SAAS providers. Cons Locking in MS services which is a little limiting, but then again what else would you use? Review Source FH Fabrizio H. Programmatore Internet Used the software for: 1-2 years ### "Non male, uno come un’altro" April 3, 2024 4.0 Pros Molte informazioni online se si hanno dubbi che la documentazione non comprende Cons Si può sempre migliorare, niente di così tanto negativo Review Source AA Angela A. Implementation Consultant Legal Services Used the software for: 6-12 months ### "Azure AD offers easy integration" October 15, 2021 5.0 We offer a product that integrates with AD to produce beautifully designed directories that showcase a client's most important people and all of their information. Without AD, this would not be possible. Pros I mainly use this product to integrate to others where I need to manage users with many fields. Although there was a learning curve and some skill needed, the product functions exactly like I need it to. Cons The learning curve, however arguably every software product involves some level of prior skill. Review Source Erika R. Operario de sistemas informaticos Information Technology and Services Used the software for: 2+ years ### "Una herramienta sòlida para el control de usuarios" September 15, 2026 4.0 Mi experencia fue positiva, porque me ayuda a resolver y revisar incidencias relacionadas con usuarios, accesos y autenticaciòn Pros Me gusta el hecho que me facilita bastante la gestiòn de usuarios y accesos, puedo revisar cuentas, validar permisos y resolver problemas de inicio de sesiòn sin tener que depender siempre de otros equipos Cons Lo que menos me gusta, o dirìa un poco complicado es que al principio requiere un poco de capacitaciòn, ya que no es muy intuitivo, me costaba identificar rapidamente los problemas o donde estaba el origen del inconveniente Review Source BS Ben S. Infrastructure Architect Education Management Used the software for: 2+ years ### "Microsoft Entra ID is good for an (IAM) solution, but support and interface management have room to improve. " May 6, 2026 4.0 Microsoft Entra ID support has a lot of room to grow. Support is defiantly not a strong part of the company as a whole. You will get routed to multiple departments and will be lucky to find someone that knows how to troubleshoot the product and that can speak English. Pros The best part of Microsoft Entra ID as a cloud based identity and access (IAM) solution is the fact we no longer have to maintain the backend infrastructure, backups, and replication required to sustain the critical business logon requirements. Cons Microsoft Entra ID support has a lot of room to grow. Support is definatly not a strong part of the company as a whole. You will get routed to multiple detartment and will be luck to find someone that knows the product and can speak english. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft Entra ID We actually ended up running both Microsoft Entra ID and Google Workspace due to each having seperate requirements the other could not complete. Review Source Matthew F. C. President Information Technology and Services Used the software for: 2+ years ### "Secure, Scalable, and Essential for Modern Identity Management" April 26, 2026 5.0 My overall experience with Microsoft Entra ID has been very positive. It provides a strong foundation for identity and access management, with reliable performance and enterprise level security features that are essential in modern environments. It integrates well with both Microsoft and third party services, making it easier to manage users and access from a single platform. Once properly configured, it streamlines authentication and improves security without adding unnecessary friction for users. Pros What I like most about Microsoft Entra ID is its strong security and identity management capabilities. It provides centralized control over users, access, and authentication, making it much easier to manage permissions across systems and applications. The integration with Microsoft services and third-party applications is another major advantage. Features like single sign-on and multi-factor authentication help improve both security and user experience. It also scales well, making it a reliable solution for managing identities in growing environments. Cons What I liked least about Microsoft Entra ID is that it can be complex to configure, especially for more advanced features. Setting up conditional access policies and fine tuning permissions can take time and requires a solid understanding of the platform. Licensing can also be a drawback, since some of the more powerful features are only available in higher-tier plans. Troubleshooting issues is not always straightforward, either, as the interface and logs can be difficult to navigate without experience. Review Source VR Verified Reviewer IT Infrastructure Engineer Leisure, Travel & Tourism Used the software for: 2+ years ### "Secure, Scalable Identity Management for a Complex Organisation" April 29, 2026 4.0 Overall, my experience with Microsoft Entra ID has been very positive. It provides a reliable, scalable identity platform that works well in a large, operationally diverse organisation like a zoo charity. Pros What I liked most about Microsoft Entra ID is how well it balances strong security with ease of management in a complex, user‑diverse environment. In a large zoo charity we support a mix of full‑time staff, seasonal workers, volunteers, third‑party vendors, and cloud applications, and Entra ID makes identity management across all those groups both scalable and consistent. Cons The licensing model can be confusing, especially around Premium P1/P2 features. Advanced features like Conditional Access can be complex to design and troubleshoot. Changes in the portal and branding (Azure AD → Entra ID) caused some initial confusion. Troubleshooting authentication issues can be difficult without deep logging knowledge. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.