# Microsoft Authenticator Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft Authenticator Software - reviews, pricing plans, popular comparisons to other Authentication products and more. Source: https://www.capterra.com/p/219694/Microsoft-Authenticator --- # Microsoft Authenticator Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Authenticator ## What is Microsoft Authenticator? Part of Microsoft Entra, Microsoft Authenticator is a multifactor app for mobile devices that gives employees easy, secure access to online accounts, providing multi-factor authentication for an extra layer of security. ## What is Microsoft Authenticator used for? [Authentication](https://www.capterra.com/authentication-software/) Top alternative Featured Overall rating Based on 405 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Authenticator?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Authenticator) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Authenticator 4.7 (405) VS. [4.7 (943)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price Contact vendor Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (405) Ease Of Use 4.6 (927) Value For Money 4.7 (245) Value For Money 4.5 (488) Customer Service 4.3 (230) Customer Service 4.5 (507) ## Microsoft Authenticator alternatives [4.7 (143)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (47)](https://www.capterra.com/p/10023754/JoinNow-Cloud-RADIUS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (292)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (38)](https://www.capterra.com/p/233551/Jamf-Connect/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/219694/Microsoft-Authenticator/alternatives/) ## FAQs about Microsoft Authenticator Overview ### What problems does Microsoft Authenticator solve? Microsoft Authenticator solves unauthorized account access, slow login approvals, and password fatigue by adding fast push-based MFA, passwordless sign-ins, and centralized verification for multiple accounts. IT teams, remote employees, administrators, healthcare staff, and Microsoft 365 organizations use it to secure sensitive systems, simplify access, and meet compliance requirements. Answer based on 321 reviews Overview ### Which roles and teams benefit most from Microsoft Authenticator? Microsoft Authenticator benefits IT administrators, software developers, and support teams that need secure multi-factor access to business systems and cloud accounts. Executives, operations managers, and project leads use it to protect sensitive data while staying productive, while students, freelancers, and consultants rely on fast, convenient identity verification across devices. Answer based on 402 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Microsoft Authenticator built for? Microsoft Authenticator serves small businesses most often, with 53% of reviewers, and is used most in Information Technology and Services at 15%. It also has strong adoption in enterprises at 30% and midsize businesses at 17%, with additional use in Computer Software at 7% and Education Management at 4% for authentication. Answer based on 402 reviews Features and Usability ### What are the key features of Microsoft Authenticator? Microsoft Authenticator includes core identity features like multi-factor authentication, two-factor authentication, mobile authentication, and one-time authentication codes. Reviewers also highlight push approval notifications, passwordless sign-in, password management with autofill, biometric verification, and cloud backup for restoring accounts when changing devices. Answer based on 265 reviews Integrations ### Which third-party tools and platforms does Microsoft Authenticator integrate with? Microsoft Authenticator integrates with Microsoft 365, Microsoft Outlook, Microsoft Edge, Microsoft Teams, PayPal, Instagram, GitHub, and CrowdStrike. Reviewer feedback shows the strongest use across Microsoft apps, with additional coverage for payments, social accounts, developer tools, and security platforms through multi-factor authentication and passwordless sign-in. Answer based on 59 reviews Getting Started and Support ### What training and onboarding options does Microsoft Authenticator offer? Microsoft Authenticator provides documentation and videos to help teams get started. Documentation offers written reference material for setup and common tasks, while videos give visual guidance that users can review at their own pace. Answer based on 3 reviews Getting Started and Support ### What customer support options does Microsoft Authenticator offer, and how do users rate the experience? Microsoft Authenticator offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users describe support as helpful when technical help is needed, but experiences are mixed: some report slow responses, limited first-time user guidance, and frustration when authentication or third-party integration issues are not clearly explained. Answer based on 25 reviews Security ### How does Microsoft Authenticator handle data security and access control? Microsoft Authenticator protects access with multi-factor and two-step authentication, push approval notifications, rotating one-time codes, passwordless sign-in, and biometric or PIN app protection. It also supports password management, cloud backup, account recovery, and recent activity checks. Some reviewers note limited third-party support, mobile dependence, and occasional recovery or reliability issues. Answer based on 265 reviews Mobile authentication ### How well does Microsoft Authenticator work on mobile? Microsoft Authenticator makes mobile sign-ins more secure and usually faster through push approvals, passcodes, and one-time codes. Many business users like the convenience on phones, especially for Microsoft 365 and VPN access, but some find phone changes, device recovery, delayed notifications, and the lack of a desktop option frustrating. Answer based on 103 reviews ## Who uses Microsoft Authenticator? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 190 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 190 reviews IT & Software Development 28% IT & Software Development 28% Administrative 16% Engineering 9% Sales & Business Development 8% Others 38% Top industries Based on 190 reviews Information Technology and Services 40% Computer Software 18% Hospital & Health Care 15% Construction 15% Other 12% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Authentication 4.7 (175) 65.14% of 175 reviewers that rated this feature as important or highly important Mobile authentication helps you quickly verify your identity and access accounts on the go. Reviewers indicate it’s convenient, secure, and simple to use, with support for biometrics and push notifications. Many mention it works reliably across devices and streamlines remote access. Multi-Factor Authentication 4.8 (174) 70.69% of 174 reviewers that rated this feature as important or highly important This capability gives you an extra security layer by requiring multiple verification steps. Users think it’s easy to set up, supports biometrics, and works smoothly with various apps. Reviewers value the convenience, enhanced protection, and integration with services like push, SMS, and call. Single Sign On 4.6 (136) 60.29% of 136 reviewers that rated this feature as important or highly important Single Sign On lets you access multiple apps and services with one login. Some reviewers find it saves time, reduces password fatigue, and is easy to use. Users appreciate integration with Microsoft and third-party apps, as well as added security through MFA. Password Management 4.6 (116) 62.93% of 116 reviewers that rated this feature as important or highly important It allows you to securely store, generate, and autofill passwords across devices. Reviewers appreciate the cloud sync, strong password creation, and biometric access. Many mention it’s helpful for managing multiple accounts, importing passwords, and maintaining security and convenience. Credential Management 4.6 (108) 53.70% of 108 reviewers that rated this feature as important or highly important With credential management, you securely store, organize, and access credentials across devices and services. Reviewers appreciate its ease of use, centralized storage, seamless integration with Microsoft services like Azure Active Directory, and options for backup, autofill, and biometric authentication. Access Management 4.6 (84) 53.57% of 84 reviewers that rated this feature as important or highly important Control and manage access to company resources Microsoft Authenticator 11 features Control and manage access to company resources Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges With credential management, you securely store, organize, and access credentials across devices and services. Reviewers appreciate its ease of use, centralized storage, seamless integration with Microsoft services like Azure Active Directory, and options for backup, autofill, and biometric authentication. Mobile authentication helps you quickly verify your identity and access accounts on the go. Reviewers indicate it’s convenient, secure, and simple to use, with support for biometrics and push notifications. Many mention it works reliably across devices and streamlines remote access. This capability gives you an extra security layer by requiring multiple verification steps. Users think it’s easy to set up, supports biometrics, and works smoothly with various apps. Reviewers value the convenience, enhanced protection, and integration with services like push, SMS, and call. It allows you to securely store, generate, and autofill passwords across devices. Reviewers appreciate the cloud sync, strong password creation, and biometric access. Many mention it’s helpful for managing multiple accounts, importing passwords, and maintaining security and convenience. Create, manage, and track policies and procedures within an organization Online portal through which end users can access the system, manage tasks, or obtain information Single Sign On lets you access multiple apps and services with one login. Some reviewers find it saves time, reduces password fatigue, and is easy to use. Users appreciate integration with Microsoft and third-party apps, as well as added security through MFA. Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.5 (405) 4.5 Based on 405 reviews ## Pricing Value for money 4.7 (245) ### Starting price Free trial available Value for money 4.7 (245) 4.7 Based on 245 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (230) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (230) 4.3 Based on 230 reviews ## User reviews Overall rating 4.7 Based on 405 reviews Filter by rating 5(301) 4(79) 3(20) 2(1) 1(4) Mentioned topic Sorted by most recent JM Jazzmen M. Hunt Heath aid Hospital & Health Care ### "Protector forreal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Pros I love that no one can access my accounts for school without using the Authenticator app and a text message afterward Cons Honestly it’s nothing that I can truly complain about due to it keeps my work and school information safe Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP grace P. ccma Hospital & Health Care ### "Microsoft authenticator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2026 9/10 this is a very easy and safe way to keep my information safe on multiple platforms like outlook . Pros it is very easy to learn and is very user friendly to all ages. its also versatile in the options you can use for verifications. Cons sometimes the text option does not always work so i have to end up getting a call for verification . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Evan L. Regional Sales Manager, Southeast US Pharmaceuticals ### "Authenticator Ensures Privacy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2026 I use Microsoft Authenticator to protect private apps and accounts that I dont want anyone else opening. Pros I like that it makes me feel extremely secure knowing nobody will be able to login to my accounts without my phone and passkey. Cons It is a bit cumbersome as it requests a passkey, then a number to be typed in. However, your safety is worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Patrick C. VP Strategy Marketing and Advertising ### "A secure way to access your data." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 25, 2026 We use it on a daily basis to ensure our company data is secure, while providing access to apps and data as people need it. Pros I like the feeling of being kept safe that comes with Microsoft Authenticator. The process of getting access via the app feels like it would be hard to hack. Cons Sometimes it can feel a little fiddly, especially after a recent password change, which seems to be needed fairly regularly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dominique T. IT Support Specialist Environmental Services ### "Good choice to simplify environments if properly configured." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 22, 2026 My overall experience with Microsoft Authenticator has been mostly positive because it provides a convenient and reliable way to secure accounts through multi-factor authentication, quick approval notifications, and passwordless sign-ins that make logging into work, school, and personal services much faster than traditional password-only systems. However, I have noticed that syncing and backup features can sometimes become frustrating, especially when changing phones, restoring accounts across different operating systems, or attempting to recover credentials after a device reset, since delays or incomplete cloud synchronization may require accounts to be manually re-added and reverified. Another concern is that the app’s notification-based approval system can make it surprisingly easy to accidentally approve fraudulent login attempts if the app is configured for simple “approve/deny” prompts without number matching or additional verification steps, particularly when users receive repeated authentication requests that create fatigue or confusion. Despite these drawbacks, the application still offers strong overall security and usability when properly configured with features like number matching, biometric verification, secure backups, and careful notification management, making it an effective authentication solution for both personal and professional environments. Pros provides strong account security through multi-factor authentication, passwordless sign-ins, and push notifications while remaining simple and convenient for everyday users. It also integrates smoothly with Microsoft services and many third-party platforms, while cloud backup and recovery features help users regain access when switching or replacing devices. Cons If users lose their phone or fail to enable backups, recovering accounts through Microsoft Authenticator can become difficult and frustrating. The app may also face occasional syncing issues, depends on device or internet access for some features, and can expose users to accidental approval of fraudulent login requests during MFA fatigue attacks. Alternatives considered [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Reasons for choosing Microsoft Authenticator I use MS Authenticator for Work and Google Authenticator for personal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Antonio C. Programmatore International Trade and Development ### "Esperienza ottima ma non eccellente" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 18, 2026 La utilizzo praticamente per l'accesso senza password per il mio account microsoft, quindi è essenziale per lo scopo, ma potrebbe essere facilmente migliorabile Pros Quello che colpisce di questa app è la semplicità di utilizzo e la sua interfaccia semplice e accessibile Cons Purtroppo non è tutto ora quel che luccica, poichè capita spesso che l'applicazione si blocca e si è costretti o a chiuderla e riavviarla o addirittura a pulire la cache dalle impostazioni Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe D. Senior System Engineer Banking ### "Works if you know what to do." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 10, 2025 It works, only for users that know how to use it. But it does work to get you access to anything Microsoft or SSO related. Pros From a business standpoint, this is the best tool to use with integrations for any Microsoft or business product tied with Azure. Cons End-users that upgrade/replace their phones that originally had Microsoft Authenticator would be confused why Authenticator is not working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jim C. Lead application support analyst Information Technology and Services ### "Ex user of Microsoft Authenticator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2025 My previous position was in EPAM as a technical support team lead, our company used Microsoft Authenticator as internal two-factor authentication tool. Pros Microsoft Authenticator is very good in multi-factor authentication, easy to use and actually no learning curve. you can easily use it in login process and account management. Cons I didn't find any issue when using Microsoft Authenticator, my previous company used it as two-factor authentication tool and I found it's very reliable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bradley W. Director Management Consulting ### "Does what is says; authenticates" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2025 I use MS Authenticator every day, multiple times, for multiple passwordless logins, and it’s almost so good I don’t notice that one used it. Pros MS Authenticator is my go to Authenticator app. I have no requirements for any others and this works great. Codes presented on one screen, search bar, slide to delete, password less support including number matching. It works well. It’s free. It’s well maintained by the world leading Microsoft. It’s bug free in my experience and biometric login makes it easy to use. Just look at it and your authenticating! Cons When you add a new code it says “scan work or school QR code” when that tool is used for code scanning not for work too. That’s it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tanya D. President Retail ### "Meh, Not a fan" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 22, 2025 Pros What I like about Microsoft Authenticator that is helps with securely logging in into private programs. Cons Was extremely tricky to set up. I switched phones and I had to call support to help reset it onto my new phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/219694/Microsoft-Authenticator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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