--- title: "Microsoft Authenticator Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Authenticator Software - reviews, pricing plans, popular comparisons to other Authentication products and more." source_url: "https://www.capterra.com/p/219694/Microsoft-Authenticator/" page_type: "product" language: "en" --- # Microsoft Authenticator Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Authenticator ## What is Microsoft Authenticator? Part of Microsoft Entra, Microsoft Authenticator is a multifactor app for mobile devices that gives employees easy, secure access to online accounts, providing multi-factor authentication for an extra layer of security. ## What is Microsoft Authenticator used for? [Authentication](https://www.capterra.com/authentication-software/) Top alternative Featured Overall rating Based on 405 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.7 +− Features4.5 Value for Money4.7 Ease of Use4.6 Customer Service4.3 Rating Breakdown 4.7 Features4.5 Value for Money4.7 Ease of Use4.6 Customer Service4.3 ## Microsoft Authenticator Reviewers Verdict Updated August 2026 AI summary - Microsoft Authenticator is a fit for organizations seeking secure, user-friendly access control across Microsoft and compatible third-party services. - Its main advantage is strong, convenient multi-factor authentication that supports quick approvals and passwordless logins. - It helps companies safeguard sensitive data while reducing friction for employees accessing work accounts. - Buyers may need to accept some trade-offs, such as reliance on mobile devices, limited desktop support, and occasional recovery frustrations when changing phones. - It is well suited for businesses prioritizing mobile security and easy integration, but less ideal where desktop authentication or advanced password management is required. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Authenticator 4.7 (405) VS. [4.7 (945)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price Contact vendor Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (405) Ease Of Use 4.6 (929) Value For Money 4.7 (245) Value For Money 4.5 (489) Customer Service 4.3 (230) Customer Service 4.5 (509) ## Microsoft Authenticator alternatives [4.7 (147)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (48)](https://www.capterra.com/p/10023754/JoinNow-Cloud-RADIUS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (546)](https://www.capterra.com/p/164492/Jamf-Pro/reviews/) Starting price $3.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/219694/Microsoft-Authenticator/alternatives/) ## FAQs about Microsoft Authenticator Overview ### What problems does Microsoft Authenticator solve? Microsoft Authenticator solves weak password-only security, slow login approvals, and fragmented access across work, school, and cloud accounts. It helps IT teams, remote employees, healthcare staff, and Microsoft 365 administrators secure sensitive data, approve sign-ins with a tap, reduce SMS code dependence, and manage multiple accounts from one app. Answer based on 324 reviews Overview ### Which roles and teams benefit most from Microsoft Authenticator? Microsoft Authenticator benefits IT administrators, software developers, operations managers, and business leaders who need secure, low-friction access to business systems. Technical teams use it to protect logins and streamline multi-factor authentication, while managers, consultants, freelancers, and students rely on it for convenient account verification across work, study, and client environments. Answer based on 405 reviews Overview ### What company size and industries is Microsoft Authenticator built for? Microsoft Authenticator serves small businesses most often, with 53% of reviewers, and is used most in Information Technology and Services at 15%. It also supports enterprises at 30% and midsize businesses at 17%, with additional adoption in Computer Software at 7% and Education Management at 4%, primarily for authentication. Answer based on 405 reviews Features and Usability ### What are the key features of Microsoft Authenticator? Microsoft Authenticator includes core identity features such as multi-factor authentication, two-factor authentication, mobile authentication, and passwordless sign-in. Reviewers also focus on push approval notifications, one-time verification codes, biometric verification, and password management with autofill and cloud backup, plus access management for work, school, and personal accounts. Answer based on 269 reviews Integrations ### Which third-party tools and platforms does Microsoft Authenticator integrate with? Microsoft Authenticator integrates with Microsoft 365, Microsoft Outlook, Microsoft Edge, Microsoft Teams, PayPal, Instagram, Google Chrome, and GitHub. Reviewers also mention use with Microsoft Azure and Blackbaud Raiser's Edge NXT, covering productivity, browsers, development tools, business apps, and payment account authentication. Answer based on 59 reviews Getting Started and Support ### What training and onboarding options does Microsoft Authenticator offer? Microsoft Authenticator provides documentation and videos to help teams get started. Documentation offers written reference for setup and feature review, while videos support visual guidance for common tasks and initial configuration. Answer based on 3 reviews Getting Started and Support ### What customer support options does Microsoft Authenticator offer, and how do users rate the experience? Microsoft Authenticator provides email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as helpful when issues arise, but some report slow responses, limited guidance for first-time setup, and frustration when authentication or third-party integration problems occur without clear explanations. Answer based on 26 reviews Security ### How does Microsoft Authenticator handle data security and access control? Microsoft Authenticator protects access with multi-factor authentication, two-step verification, passwordless sign-ins, push approvals, and time-based one-time codes that refresh regularly. Reviewers also mention password management, biometric or PIN protection, cloud backup, recovery, and login activity alerts. Limitations include uneven third-party support, recovery difficulties after device loss, syncing issues, and occasional approval fatigue risks. Answer based on 269 reviews Mobile authentication ### How well does Microsoft Authenticator work on mobile? Microsoft Authenticator makes mobile sign-ins more secure and usually quick through push approvals, passcodes, and multifactor prompts. IT teams, remote workers, and Microsoft 365 users like the extra account protection, but phone changes, lost devices, delayed notifications, and the lack of a desktop app can make setup and recovery frustrating. Answer based on 104 reviews ## Who uses Microsoft Authenticator? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,103 Authentication reviews Capterra reviewers highlight these as the features buyers care about most when choosing authentication software: - **Secure Login** (**69%** of reviewers rated this feature as critical) - **Two-Factor Authentication** (**66%**) - **Multi-Factor Authentication** (**61%**) Microsoft Authenticator includes **Two-Factor Authentication** and **Multi-Factor Authentication**, giving businesses added identity checks to reduce unauthorized access across user accounts. However, it does not offer **Secure Login**. Instead, it provides other important features that reviewers also value, including **Password Management** (**58%**), **Mobile Authentication** (**56%**), and **Single Sign On** (**50%**). These features help businesses improve access control, reduce password-related friction, and give teams a simpler way to verify users across devices and applications. Two-Factor Authentication 4.5 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user Multi-Factor Authentication 4.8 (174) 70.69% of 174 reviewers that rated this feature as important or highly important It gives you an extra layer of security by requiring multiple verification methods, such as push notifications, biometrics, or codes. Reviewers indicate it’s simple to set up, works seamlessly, and helps prevent unauthorized access, though some mention inconvenience if a device is lost. Password Management 4.6 (116) 62.93% of 116 reviewers that rated this feature as important or highly important It helps you securely store, autofill, and manage passwords across devices, with syncing and import options. Some users say it’s valuable for generating strong passwords and offers biometric protection, though a few note recent transitions of capabilities to Microsoft Edge. Mobile Authentication 4.7 (175) 65.14% of 175 reviewers that rated this feature as important or highly important Microsoft Authenticator offers quick and secure access to accounts using your mobile device, with options like push notifications and biometrics. Users think it’s convenient, easy to use on the go, and reliable for approving logins, especially when working remotely or across devices. Single Sign On 4.6 (136) 60.29% of 136 reviewers that rated this feature as important or highly important This aspect lets you access multiple apps and services with one login, saving time and reducing password fatigue. Reviewers appreciate the convenience, security, and integration with Microsoft and third-party services, noting it simplifies daily workflows and reduces repeated credential entry. Credential Management 4.6 (108) 53.70% of 108 reviewers that rated this feature as important or highly important With this capability, you can securely store, organize, and manage credentials across devices and services, including integration with Azure Active Directory. Reviewers appreciate the ease of adding, updating, and recovering credentials, plus the added security from biometric authentication. Microsoft Authenticator 11 features ### All Features - Access Management: Control and manage access to company resources - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Credential Management: With this capability, you can securely store, organize, and manage credentials across devices and services, including integration with Azure Active Directory. Reviewers appreciate the ease of adding, updating, and recovering credentials, plus the added security from biometric authentication. - Mobile Authentication: Microsoft Authenticator offers quick and secure access to accounts using your mobile device, with options like push notifications and biometrics. Users think it’s convenient, easy to use on the go, and reliable for approving logins, especially when working remotely or across devices. - Multi-Factor Authentication: It gives you an extra layer of security by requiring multiple verification methods, such as push notifications, biometrics, or codes. Reviewers indicate it’s simple to set up, works seamlessly, and helps prevent unauthorized access, though some mention inconvenience if a device is lost. - Password Management: It helps you securely store, autofill, and manage passwords across devices, with syncing and import options. Some users say it’s valuable for generating strong passwords and offers biometric protection, though a few note recent transitions of capabilities to Microsoft Edge. - Policy Management: Create, manage, and track policies and procedures within an organization - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: This aspect lets you access multiple apps and services with one login, saving time and reducing password fatigue. Reviewers appreciate the convenience, security, and integration with Microsoft and third-party services, noting it simplifies daily workflows and reduces repeated credential entry. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.5 (405) 4.5 Based on 405 reviews ## Pricing Value for money 4.7 (245) ### Starting price Free trial available Value for money 4.7 (245) 4.7 Based on 245 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (230) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (230) 4.3 Based on 230 reviews ## User reviews Overall rating 4.7 Based on 405 reviews Filter by rating 5(301) 4(79) 3(20) 2(1) 1(4) Mentioned topic Sorted by most recent JM Jazzmen M. Hunt Heath aid Hospital & Health Care ### "Protector forreal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Pros I love that no one can access my accounts for school without using the Authenticator app and a text message afterward Cons Honestly it’s nothing that I can truly complain about due to it keeps my work and school information safe Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP grace P. ccma Hospital & Health Care ### "Microsoft authenticator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2026 9/10 this is a very easy and safe way to keep my information safe on multiple platforms like outlook . Pros it is very easy to learn and is very user friendly to all ages. its also versatile in the options you can use for verifications. Cons sometimes the text option does not always work so i have to end up getting a call for verification . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Evan L. Regional Sales Manager, Southeast US Pharmaceuticals ### "Authenticator Ensures Privacy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2026 I use Microsoft Authenticator to protect private apps and accounts that I dont want anyone else opening. Pros I like that it makes me feel extremely secure knowing nobody will be able to login to my accounts without my phone and passkey. Cons It is a bit cumbersome as it requests a passkey, then a number to be typed in. However, your safety is worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Patrick C. VP Strategy Marketing and Advertising ### "A secure way to access your data." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 25, 2026 We use it on a daily basis to ensure our company data is secure, while providing access to apps and data as people need it. Pros I like the feeling of being kept safe that comes with Microsoft Authenticator. The process of getting access via the app feels like it would be hard to hack. Cons Sometimes it can feel a little fiddly, especially after a recent password change, which seems to be needed fairly regularly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dominique T. IT Support Specialist Environmental Services ### "Good choice to simplify environments if properly configured." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 22, 2026 My overall experience with Microsoft Authenticator has been mostly positive because it provides a convenient and reliable way to secure accounts through multi-factor authentication, quick approval notifications, and passwordless sign-ins that make logging into work, school, and personal services much faster than traditional password-only systems. However, I have noticed that syncing and backup features can sometimes become frustrating, especially when changing phones, restoring accounts across different operating systems, or attempting to recover credentials after a device reset, since delays or incomplete cloud synchronization may require accounts to be manually re-added and reverified. Another concern is that the app’s notification-based approval system can make it surprisingly easy to accidentally approve fraudulent login attempts if the app is configured for simple “approve/deny” prompts without number matching or additional verification steps, particularly when users receive repeated authentication requests that create fatigue or confusion. Despite these drawbacks, the application still offers strong overall security and usability when properly configured with features like number matching, biometric verification, secure backups, and careful notification management, making it an effective authentication solution for both personal and professional environments. Pros provides strong account security through multi-factor authentication, passwordless sign-ins, and push notifications while remaining simple and convenient for everyday users. It also integrates smoothly with Microsoft services and many third-party platforms, while cloud backup and recovery features help users regain access when switching or replacing devices. Cons If users lose their phone or fail to enable backups, recovering accounts through Microsoft Authenticator can become difficult and frustrating. The app may also face occasional syncing issues, depends on device or internet access for some features, and can expose users to accidental approval of fraudulent login requests during MFA fatigue attacks. Alternatives considered [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Reasons for choosing Microsoft Authenticator I use MS Authenticator for Work and Google Authenticator for personal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Antonio C. Programmatore International Trade and Development ### "Esperienza ottima ma non eccellente" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 18, 2026 La utilizzo praticamente per l'accesso senza password per il mio account microsoft, quindi è essenziale per lo scopo, ma potrebbe essere facilmente migliorabile Pros Quello che colpisce di questa app è la semplicità di utilizzo e la sua interfaccia semplice e accessibile Cons Purtroppo non è tutto ora quel che luccica, poichè capita spesso che l'applicazione si blocca e si è costretti o a chiuderla e riavviarla o addirittura a pulire la cache dalle impostazioni Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe D. Senior System Engineer Banking ### "Works if you know what to do." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 10, 2025 It works, only for users that know how to use it. But it does work to get you access to anything Microsoft or SSO related. Pros From a business standpoint, this is the best tool to use with integrations for any Microsoft or business product tied with Azure. Cons End-users that upgrade/replace their phones that originally had Microsoft Authenticator would be confused why Authenticator is not working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jim C. Lead application support analyst Information Technology and Services ### "Ex user of Microsoft Authenticator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2025 My previous position was in EPAM as a technical support team lead, our company used Microsoft Authenticator as internal two-factor authentication tool. Pros Microsoft Authenticator is very good in multi-factor authentication, easy to use and actually no learning curve. you can easily use it in login process and account management. Cons I didn't find any issue when using Microsoft Authenticator, my previous company used it as two-factor authentication tool and I found it's very reliable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bradley W. Director Management Consulting ### "Does what is says; authenticates" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2025 I use MS Authenticator every day, multiple times, for multiple passwordless logins, and it’s almost so good I don’t notice that one used it. Pros MS Authenticator is my go to Authenticator app. I have no requirements for any others and this works great. Codes presented on one screen, search bar, slide to delete, password less support including number matching. It works well. It’s free. It’s well maintained by the world leading Microsoft. It’s bug free in my experience and biometric login makes it easy to use. Just look at it and your authenticating! Cons When you add a new code it says “scan work or school QR code” when that tool is used for code scanning not for work too. That’s it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tanya D. President Retail ### "Meh, Not a fan" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 22, 2025 Pros What I like about Microsoft Authenticator that is helps with securely logging in into private programs. Cons Was extremely tricky to set up. I switched phones and I had to call support to help reset it onto my new phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/219694/Microsoft-Authenticator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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