# Microsoft Authenticator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft Authenticator the right Authentication solution for you? Explore 405 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219694/Microsoft-Authenticator/reviews --- Microsoft Authenticator 4.7 (405) [View alternatives](https://www.capterra.com/p/219694/Microsoft-Authenticator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 1st, 2026 # Reviews of Microsoft Authenticator Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews JM Jazzmen M Hunt Heath aidHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I love that no one can access my accounts for school without using the Authenticator app and a text message afterward“ June 29, 2026 Dominique T IT Support SpecialistEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years. “However, I have noticed that syncing and backup features can sometimes become frustrating, especially when changing phones, restoring accounts across different operating systems, or attempting to recover credentials after a device reset, since delays or incomplete cloud synchronization may require accounts to be manually re-added and reverified.“ May 22, 2026 AO Alanna O Systems Analyst TraineeInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It supports password less login when needed, Multifactor authentication and approving sign-ins are quick and easy.“ May 28, 2025 Dominique T IT Support SpecialistEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years. “The app may also face occasional syncing issues, depends on device or internet access for some features, and can expose users to accidental approval of fraudulent login requests during MFA fatigue attacks.“ May 22, 2026 AK Abhishek K IT Infrastructure engineerComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “Best MFA solution , easy to store variety of timed One time codes for various sign in into different apps.“ August 29, 2024 Dominique T IT Support SpecialistEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years. “If users lose their phone or fail to enable backups, recovering accounts through Microsoft Authenticator can become difficult and frustrating.“ May 22, 2026 CN Claris N Finacle ConsultantComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Microsoft Authenticator plays a crucial role in improving the security of your online accounts by implementing strong authentication methods, reducing the risk of unauthorized access, and offering additional features to enhance user experience and account recovery.“ November 16, 2023 CC Chitranzan C Insurance AdvisorInsurance, 501 - 1,000 employeesUsed the software for: More than 2 years. “It works with internet connection so if I don’t have internet connection for whatever reasons, I can’t open Microsoft Authenticator and thus can’t gain access to other applications secured by it.“ April 9, 2025 ## Showing most helpful reviews Showing 1-25 of 405 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joe D. Senior System Engineer Banking Used the software for: 2+ years ### "Works if you know what to do." December 10, 2025 4.0 It works, only for users that know how to use it. But it does work to get you access to anything Microsoft or SSO related. Pros From a business standpoint, this is the best tool to use with integrations for any Microsoft or business product tied with Azure. Cons End-users that upgrade/replace their phones that originally had Microsoft Authenticator would be confused why Authenticator is not working. Review Source Dominique T. IT Support Specialist Environmental Services Used the software for: 2+ years ### "Good choice to simplify environments if properly configured." May 22, 2026 4.0 My overall experience with Microsoft Authenticator has been mostly positive because it provides a convenient and reliable way to secure accounts through multi-factor authentication, quick approval notifications, and passwordless sign-ins that make logging into work, school, and personal services much faster than traditional password-only systems. However, I have noticed that syncing and backup features can sometimes become frustrating, especially when changing phones, restoring accounts across different operating systems, or attempting to recover credentials after a device reset, since delays or incomplete cloud synchronization may require accounts to be manually re-added and reverified. Another concern is that the app’s notification-based approval system can make it surprisingly easy to accidentally approve fraudulent login attempts if the app is configured for simple “approve/deny” prompts without number matching or additional verification steps, particularly when users receive repeated authentication requests that create fatigue or confusion. Despite these drawbacks, the application still offers strong overall security and usability when properly configured with features like number matching, biometric verification, secure backups, and careful notification management, making it an effective authentication solution for both personal and professional environments. Pros provides strong account security through multi-factor authentication, passwordless sign-ins, and push notifications while remaining simple and convenient for everyday users. It also integrates smoothly with Microsoft services and many third-party platforms, while cloud backup and recovery features help users regain access when switching or replacing devices. Cons If users lose their phone or fail to enable backups, recovering accounts through Microsoft Authenticator can become difficult and frustrating. The app may also face occasional syncing issues, depends on device or internet access for some features, and can expose users to accidental approval of fraudulent login requests during MFA fatigue attacks. Alternatives considered [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Reason for choosing Microsoft Authenticator I use MS Authenticator for Work and Google Authenticator for personal. Review Source SH Scott H. Disability Support Worker Individual & Family Services Used the software for: 2+ years ### "Microsoft Authenticator Review" June 19, 2025 3.0 The overall experience has been okay, it functions well once it has been setup however, the setup has been challenging. Pros I like how easy it is to use the multi-factor authentication to login to Outlook once it has been set up. Cons Setting up a new phone with the authenticator to login to Outlook and Microsoft 365, can be challenging and it was not intuitive. I have needed to find videos on how to do this. Review Source gP grace P. ccma Hospital & Health Care Used the software for: 2+ years ### "Microsoft authenticator " June 29, 2026 5.0 9/10 this is a very easy and safe way to keep my information safe on multiple platforms like outlook . Pros it is very easy to learn and is very user friendly to all ages. its also versatile in the options you can use for verifications. Cons sometimes the text option does not always work so i have to end up getting a call for verification . Review Source VR Verified Reviewer Software Developer Government Administration Used the software for: 1-2 years ### "Be authentic. Use Authenticator!" March 19, 2025 5.0 My overall experience is excellent. I use it daily as my company uses Microsoft 365, and Authenticator as the login admin and password recovery app. Pros Simple, fast, perfectly integrated into the Microsoft ecosystem, and reliable. Cons It's not a straightforward first configuration. Alternatives considered [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Reason for choosing Microsoft Authenticator Company and IT Management selection due to security reputation. Review Source Jim C. Lead application support analyst Information Technology and Services Used the software for: 2+ years ### "Ex user of Microsoft Authenticator" December 3, 2025 5.0 My previous position was in EPAM as a technical support team lead, our company used Microsoft Authenticator as internal two-factor authentication tool. Pros Microsoft Authenticator is very good in multi-factor authentication, easy to use and actually no learning curve. you can easily use it in login process and account management. Cons I didn't find any issue when using Microsoft Authenticator, my previous company used it as two-factor authentication tool and I found it's very reliable. Review Source BW Bradley W. Director Management Consulting Used the software for: 2+ years ### "Does what is says; authenticates" October 11, 2025 5.0 I use MS Authenticator every day, multiple times, for multiple passwordless logins, and it’s almost so good I don’t notice that one used it. Pros MS Authenticator is my go to Authenticator app. I have no requirements for any others and this works great. Codes presented on one screen, search bar, slide to delete, password less support including number matching. It works well. It’s free. It’s well maintained by the world leading Microsoft. It’s bug free in my experience and biometric login makes it easy to use. Just look at it and your authenticating! Cons When you add a new code it says “scan work or school QR code” when that tool is used for code scanning not for work too. That’s it. Review Source JM Jazzmen M. Hunt Heath aid Hospital & Health Care Used the software for: 2+ years ### "Protector forreal" June 29, 2026 5.0 Pros I love that no one can access my accounts for school without using the Authenticator app and a text message afterward Cons Honestly it’s nothing that I can truly complain about due to it keeps my work and school information safe Review Source PC Patrick C. VP Strategy Marketing and Advertising Used the software for: 2+ years ### "A secure way to access your data." May 25, 2026 4.0 We use it on a daily basis to ensure our company data is secure, while providing access to apps and data as people need it. Pros I like the feeling of being kept safe that comes with Microsoft Authenticator. The process of getting access via the app feels like it would be hard to hack. Cons Sometimes it can feel a little fiddly, especially after a recent password change, which seems to be needed fairly regularly. Review Source EL Evan L. Regional Sales Manager, Southeast US Pharmaceuticals Used the software for: 6-12 months ### "Authenticator Ensures Privacy" June 9, 2026 5.0 I use Microsoft Authenticator to protect private apps and accounts that I dont want anyone else opening. Pros I like that it makes me feel extremely secure knowing nobody will be able to login to my accounts without my phone and passkey. Cons It is a bit cumbersome as it requests a passkey, then a number to be typed in. However, your safety is worth it. Review Source TG Tiffany G. Building service worker Education Management Used the software for: 1-2 years ### "Great security cushion!!!!" February 15, 2025 5.0 It has been really good so far no issues or bugs i think its a good blanket of security to have!!! Pros I like that its a barrier that helps with anyone who may be trying to get into your stuff. Like for me noone can access my workday which is what i use for work, i love that in order to access workday you have to use this with their code they give in order to login! Cons The only thing i can think of, and its not so much bad but more of an inconvenience then anything. Is if you forget your password or get a new phone etc. Then you have to talk to (whomever the company you use this with) tech team and have them reset your account. Review Source KH Kathy H. Practice Manager Veterinary Used the software for: 1-2 years ### "Added layer of security for company software" February 24, 2025 4.0 Used multiple times a day to access my work email Pros Usually pretty quick and offers backup code incase generated login security code doesn't come through Cons Can be slow at times, every once in while pauses and doesn't send code needed for system Review Source SH Shaqueisha H. Graphic Designer Graphic Design Used the software for: 1-2 years ### "Protective Tool" November 10, 2024 5.0 Overall, I appreciate this tool because it does what it was designed for. I don't have to worry about my passwords or breach of information. Pros This tool is very effective in protecting passwords and Identity. Cons When I first started using it I was a little confused but it became easier the more I needed to use it. Review Source JK Jothika K. RPA Developer Information Technology and Services Used the software for: 6-12 months ### "Microsoft Authenticator-Great tool for Authentication" October 7, 2024 4.0 Overall, it is a good platform for easy and secure two-factor authentication. Pros Microsoft Authenticator has a user-friendly interface and is easy to use. It works both iOS and android and makes two-factor authentication easy. We can easily approve a sign-in with just a tap. Cons Microsoft Authenticator doesn't have the desktop app so everything has to be done through the mobile app, which can be inconvenient if you're working on a computer. Push notifications can sometimes be delayed. Review Source SM Sfiso M. Engineer in Training Mining & Metals Used the software for: 6-12 months ### "Using Microsoft Authenticator to provide security to your work data" May 3, 2023 5.0 The application overall is good, fast response to send authentication for signing in but the worst about it is that even if you try register the same number on a different mobile device, the notification still goes through the previously registered mobile even if the application is deleted from that mobile until this is reset via the administrator. Pros This application is good in providing strong security from having your work data vulnerable and stolen or prevents hackers from accessing your precious data by using the multifactor authentication to approve any sign in attempt. Cons Once you lose access to your mobile, you lose the power to approve sign in or deny any sign-in because that notification is sent straight to the mobile registered, even if the number is now used on a different cellphone mobile. This means if you either lose your cellphone or gets damaged, you get locked out of your work access. Review Source ET Eric T. Owner / CEO Financial Services Used the software for: 6-12 months ### "Microsoft Authenticator- Log in with safety!" February 2, 2023 4.0 Overall I rate this a 9.5/10Free to download and use and helps safely secure my employees as they log into our programs we use daily.Linking your mobile device to the main system can get a little tricky but in the end it works very well. I highly recommend this if you and your staff need safe and secure log ins to sensitive information within your company and programs you use. Pros We like most the thumbprint single use action to securely sign on to our secure systems. This is very helpful as we need to keep our security and privacy very high due to the confidential and sensitive infoirmation we deal with on a daily basis. Cons The only problem I can honestly think of is when linking the authenticator from mobile to the computer can be a little tricky. Using the QR code to help link up is nice and all but sometimes it doesn't work at 1st and have to try again and some people are still unfamiliar with QR codes. Review Source VR Verified Reviewer Senior Strategist Computer Software Used the software for: 1-2 years ### "Good for 2FA, needs to improve mobile experience " July 24, 2023 5.0 Pros It's an easy-to-set-up and use tool for any business that needs 2FA. Without excessive tech knowledge it can be ready to use in minutes; so a great tool for companies who need to have 2FA for further security whose employees are not all tech geeks. Its "remember" feature comes in handy as well, as no matter how easy, it's still a bother to go through 2FA every time you log into a platform, especially when you're in a hurry. Cons It randomly logs you out from time to time, not much of a deal as it's very easy to log back in. But; the real issue is the mobile experience. If you're trying to log into an app on your mobile device, where you also have your Authenticator set up, you have to switch between platforms. And sometimes, the pop-up where you type the code comes right on top of the verification code display screen, which disables you from seeing the code in the first place. So you're basically stuck at that point. Sometimes the code appears a few seconds before the type pop-up, in that case, and if you're quick, no problem with sign-on. Review Source TJ Taoufik J. Data Analytics BI Information Technology and Services Used the software for: 1-2 years ### "Microsoft Authenticator For More Security" May 7, 2023 5.0 My experience with Microsoft Aithenticator is being successful, i'm very satisfied with this software application because is allow me to access in my accounts easily and offer me advantages of security that another application cannot offer. Pros Microsoft authenticator have advanced features. It allowed to use our accounts with more security and offer easy way to verify our identity and credentials before we sign in. Multi-Factor authentication, Management access, credentials and accouts, Manahe our password and more features in Microsoft Authenticator giving a high level of user experience and more secure our accounts woth multiple choicesIt was very easy to adapt our systems to microsoft authenticator. Cons The featured wich can be improved is using facial authentication or biométrics informations to secure more and more our accounts. Review Source AR Adrian R. Barrister Law Practice Used the software for: 2+ years ### "A great mobile app for security and convenience!" October 21, 2023 5.0 An excellent app which is very handy for mobile authentication of secure websites. Pros Microsoft Authenticator is great for the versatility of being able to login to different secure sites from the same mobile app. I use it for our own software in our legal practice as well as for some law related government website. Authenticator is essentially a handy hub for two-factor authentification in one convenient location. The app also works with the Apple Watch which is great. Cons Sometimes I forget to look at the facial recognition after beginning the Authenticator process and this causes a delay but this is my impatience rather than a fault with the app. Review Source ADEEL A. Digital Marketing Assistant Retail Used the software for: 2+ years ### "Review of Microsoft Authenticator" November 4, 2023 5.0 It's simple to use and has good connectivity with other apps. Pros Its lets us quickly and easily log into all of our accounts. very fast than 2 step verification and all. Cons No unique feature to lock the application with a pin. Either your phone pin or fingerprint are used. Reason for choosing Microsoft Authenticator It functions and integrates well with other Microsoft applications, plus it is free. Finally, it is simple to use and we can trust. Review Source RK Raj K. DGM Marketing Mining & Metals Used the software for: 2+ years ### "Get an extra security layer for peace of mind" August 18, 2021 5.0 Microsoft Authenticator is a robust security app allowing TFA and password storage. Unlike traditional authentication by memorizing passwords or writing them down, It is a much faster and efficient way. There is a lot of customization available in the settings. You can rest assured that no one else can access your accounts without due authentication. Pros 1\. It provides two-factor authentication (TFA) for secure access to your online accounts. 2. It has a very simple easy to use interface. All you have to do is authenticate by clicking or typing security code(s). 3. Like Google Authenticator, it updates security codes every few seconds for improved online safety. 4. You can also update security info or change passwords for your respective accounts from within the app. 5. If you are suspicious or just curious, you may review the recent activity of each account protected by Microsoft Authenticator. 6. The password tab lets you store passwords or other data in the app and syncs it across all the signed-in devices. 7. You may use multiple Microsoft accounts. 8. The app is protected by a PIN, pattern lock or fingerprint for added security, so if somebody snoops into your mobile, he may not access the app. 9. It runs in the background and lets you access some accounts without bothering to open the app. 10. You can also import passwords from Chrome and other browsers. Cons 1\. The security code is not hidden. If someone can see the mobile screen from a hidden camera, there is a possibility of misuse. 2. You have to disable battery optimization to let Authenticator show the notifications even on low batteries. 3. When you switch apps and return to the authenticator app, it does not ask for app lock authentication, which may be a security loophole. Review Source SN Samuel N. IT manager Computer Software Used the software for: 2+ years ### "Ehance cyber security with Microsoft authenticator " May 9, 2023 5.0 Pros Ease to use and adopt FlexibleValue for money Cons Limited data securityLimited no of language Review Source Leandro V. Diretor CEO Internet Used the software for: 6-12 months ### "Security and protection with Microsoft Authenticator" September 24, 2021 5.0 Every day I need to log into a platform or website to perform a job and for fear of threats I installed Microsoft Authenticator on my cell phone and I always use it on a website, where I registered the Authenticator. If you want more security, I recommend the Microsoft Authenticator application, I've been using it for 12 months and in my opinion, it's impossible for anyone to log into my account. I started to feel more secure with Microsoft Authenticator when visiting a platform. Pros I like the ease of verification. A light and simple application that generates a new code every 30 seconds in a fast and secure way I can protect all my accounts wherever I can install it. This app provides an extra layer of protection when I enter a platform. Maybe for some, it won't make a difference but Microsoft Authenticator has an option in the app where I can change the background color in a dark mode which helps not to overcharge your phone battery. Cons It is only available in versions for Android, Windows Phone, and iOS could have a version for notebook. Review Source VR Verified Reviewer Director of Technology Think Tanks Used the software for: 1-2 years ### "My go-to tool for multi-factor authentication" October 27, 2023 5.0 It has been very good. I set up accounts, use them, thats it. No fuss or having to redo things. Moving to a new mobile phone is also easy and straightforward with the instructions they provide. Pros The map that shows where the request is coming from (if enabled and supported) password-less option for Microsoft 365 easy to set up multiple M365 accounts easy to set up non-Microsoft accounts works reliably and quickly, I've never had an issue where it stopped working. Easy to deploy to our staff. Cons They disabled the Apple Watch integration that allowed you to approve a login from your Apple Watch. The backup process requires you have a personal Microsoft Account. I would like to back up to my enterprise account. Reason for choosing Microsoft Authenticator We did not look to closely at other options. We use Microsoft 365 so this was the clear option for us. Even if we did not use M365 I would still use this for most of my MFA needs. Review Source ST Siddhant T. Consultant Financial Services Used the software for: 6-12 months ### "Good multilayer protection app" February 7, 2023 5.0 Pros The application works for the tools I use it with effortlessness. The application is loaded with highlights prepared for you to disentangle readily available and mess with and find. It's likewise has been around for some time and is very notable and use in the validation business. I use it to open all the organization related database. Cons The product since the creation of this hasn't appear to refresh the visual or plans. The application usefulness functions admirably however hasn't done a lot of updates to its visual to engage the more current age and only for individuals overall. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.