--- title: "Mailercloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mailercloud the right Email Marketing solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/219796/Mailercloud/reviews/" page_type: "reviews" language: "en" --- Mailercloud 4.7 (63) [View alternatives](https://www.capterra.com/p/219796/Mailercloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 5th, 2026 # Reviews of Mailercloud Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DS Daphne S Sales ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Mailercloud helps simplify sending newsletters, managing contacts, and automating email workflows.“ February 7, 2026 Sean G PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Our company has an embedded contact form on our website for leads and lost 3 leads in the past two weeks because we were not notified of their submission until 2 WEEKS after filling out the form!“ January 29, 2026 JW James W ManagerWholesale, 2 - 10 employeesUsed the software for: 6-12 months. “This is one of my favorite features, which allows me to save a lot of time editing email content and has a very user-friendly interface.“ March 18, 2025 Sean G PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I cannot trust their embedded feature or forms anymore.“ January 29, 2026 RM Raymundo M YogacharyaEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “In summary, Mailercloud merges commendable customer service with an accessible platform, positioning it as a viable tool in the digital marketing toolkit.“ December 13, 2023 MD Michael D IT Services SpecialistCivic & Social Organization, 501 - 1,000 employeesUsed the software for: 1-2 years. “Adding a single contact to a list is a bit of a cumbersome process.“ December 21, 2023 CH Chinju H Ops ExecutiveInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Mailercloud team stands out for its exceptional customer support, providing prompt and effective assistance whenever needed.“ August 26, 2024 Annette T DirectorHigher Education, Self-employedUsed the software for: 1-2 years. “Perhaps it doesn't have some of the bells and whistles of the more expensive apps but I don't need them“ December 17, 2023 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abdul M. SEO Manager Information Technology and Services Used the software for: 1-2 years ### "Best Email Marketing Platform that saves your time " January 20, 2022 5.0 I've been using MailerCloud for quite some time, and I can guarantee you that it will change the way you handle your email campaigns.It offers a very user-friendly interface with clear instructions on where and how to use each tool.MailerCloud is an email marketing and CRM software that's both effective and simple to use. It is convenient and has a lot of customization options.This programme can help you save a lot of time when it comes to email campaigns. Pros Simple and well designed user interface Powerful automating features Best for Email marketing and Campaigns Lots of customization and personalization features Provides in depth analysis of email campaigns and helps to strategize for future Cons Haven't come across any features or experience that would qualify for a negative review Alternatives considered [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Reason for choosing Mailercloud when i used Zoho Sales, Setting Campaign was not easy when i comparing with Mailercloud. Thanks team Mailercloud. Review Source Response from Mailercloud May 20, 2022 Hello, It is our pleasure that you are enjoying the Product and we appreciate your feedback. Please reach out to us if you need any assistance or want to share any suggestions or feedback. DS Daphne S. Sales Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Best in the market" February 7, 2026 5.0 Mailercloud helps simplify sending newsletters, managing contacts, and automating email workflows. It keeps subscriber lists organized, makes design and scheduling easy, and takes repetitive tasks off your plate; so you can focus more on content and engagement rather than technical setup and manual sends. Pros Mailercloud shines with its easy-to-use interface and strong automation tools that scale well even on the free plan. It gives you solid sending volume, clean list management, and useful templates without clutter; making campaign setup fast and intuitive Cons Some features could be refined over time, and adding a few more customization and reporting options would make the platform even stronger, but overall it already provides a very smooth, reliable, and pleasant experience to work with. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Ease of use, nicer email templates, better customer support Review Source Response from Mailercloud February 17, 2026 Dear Daphne, Thanks for sharing your detailed feedback! 😊 We’re glad to hear that you find Mailercloud’s interface easy to use and appreciate the automation tools and clean list management. Your points about wanting more customization and reporting options are very helpful — we’re always working to improve and will keep this in mind for future updates. If you have any specific features or ideas in mind, feel free to share them to Support@mailercloud.com. If there’s anything else you’d like help with or any questions, I’m here for you! Thanks Mailercloud VR Verified Reviewer President Hospital & Health Care Used the software for: 1-2 years ### "Mailercloud cost me $2000+ in lost revenue potential" January 29, 2026 2.0 I am rethinking our entire relationship with the platform. Our website has been verified as up and running during the time of the leads submissions. I cannot trust their embedded feature or forms anymore. Pros Email builder is straightforward and overall easy to learn and use. Ability to segment lists and the create automations is a plus. Cons Embedded forms feature is a disaster!! Our company has an embedded contact form on our website for leads and lost 3 leads in the past two weeks because we were not notified of their submission until 2 WEEKS after filling out the form! This cost us $2000-$3000+ in lost revenue potential. Review Source Response from Mailercloud February 17, 2026 Hi There, Thank you for your valuable feedback. We apologize for the inconvenience you’ve experienced with the embedded forms feature. Currently, there are some limitations in customizing the embedded forms, which might have contributed to the issues you've encountered. However, we truly appreciate your input, and we’re actively working to improve the platform. We’ll certainly consider enhancing the embedded forms functionality in future updates to address these types of concerns. If you have any further questions or would like assistance in the meantime, please feel free to reach out to our support team at support@mailercloud.com. We are here to help! Thanks Mailercloud Alex J. CEO Marketing and Advertising Used the software for: 1-2 years ### "A great tool for my small business" December 17, 2023 5.0 My overall experience with MailerCloud has been highly positive. The platform stands out for its user-friendly interface, making it incredibly easy to set up and manage email campaigns. The range of features available, including advanced segmentation and analytics, have been instrumental in enhancing my marketing strategies. Performance-wise, I've noticed excellent email deliverability rates and reliability, ensuring my messages reach my audience effectively. Pros The customer support team deserves special mention for their prompt and effective assistance. Cons There's nothing I don't like about this platform. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Better interface and pricing with great customer support. Review Source Ryan S. Founder E-Learning Used the software for: 6-12 months ### "Mailercloud is a great alternative for everyone's trusted email solution." December 20, 2023 5.0 Pros Mailercloud has been one of the best investment that I've purchased for my business. They make email deliverability easy and effective. I've been a Mailercloud user for about a year now and there hasn't been any hassle or mishap on my day to day email use. We've had this setup for just a couple of days and had it running completely and transitioned to our personnels! Cons So far none. We've been using Mailercloud without any hassle. Support is practically not needed as per our current use. Hopefully this continues to be the case in the future. Alternatives considered [ZagoMail](https://www.capterra.com/p/211340/ZagoMail/) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Expensive and complicated setup. It is quite a learning curve to learn to use Mailchimp. Review Source Roshik A. Director - Mobility Information Technology and Services Used the software for: 6-12 months ### "Simple , Easy to setup , Intuitive email solution for all your email solutions." January 27, 2022 5.0 Pros Its very easy to use and very Intuitive . Its great UIUX makes easy to setup and start using it quickly. It covers entire features required for our organisation email requirements . It automates your email responses so that you dont need to spend much time on your email campaigns. Cons i have noticed anything yet. But it will be good if i get a moble app in the future. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailercloud very easy to use and configure. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) My mail was not sending properly because of the compliance issues which never gets sorted out. Review Source Response from Mailercloud May 20, 2022 Thank you so much for your review. We are thrilled to hear you love the design and find it easy to use. We are working hard on more integrations and automation and will roll out a more elaborated version in the coming quarters. And we have duly noted your suggestions! DG David G. owner Marketing and Advertising Used the software for: 2+ years ### "Easiest to use email marketing product" January 25, 2026 5.0 Not a techie but after a few campaings I am navigating like a pro. easy to set up campaigns and get metrics I need Pros ease of use. intuitive inerface. Great suppport, especially from \[sensitive content hidden\] they stick with you till problem solved Cons time difference to get support requires being on the zoom by 7 am. Also have to wait till next day to get problem solved Review Source Response from Mailercloud February 17, 2026 Dear David, Thanks for your feedback! 😊 We’re happy you find the platform easy to use . We understand the early Zoom calls can be tough and are working on improving support timing. If you need any help, just let us know—we’re here for you! Thanks Mailercloud VR Verified Reviewer Customer Success Executive Computer Software Used the software for: 1-2 years ### "A Simple and Reliable Email Tool for Customer Communication" December 30, 2025 5.0 Overall, Mailercloud has been a reliable and efficient tool for customer communication. It is easy to implement, integrates well into existing workflows, and is well supported by a helpful team, making it suitable for regular use. Pros Simple and intuitive to use for sending newsletters and customer announcements, with clear metrics that make it easy to track performance and stay consistent. Cons There are occasional bugs, but the support team is responsive and proactive in resolving them quickly. Review Source Response from Mailercloud January 29, 2026 Dear Team, Thank you so much for your kind words! 😊 We're glad to hear that Mailercloud has been reliable and easy to use for your customer communication needs. Our team is always here to support you, so if you ever need any assistance or have suggestions, please feel free to reach out. We appreciate your trust and look forward to continuing to help you! Thanks MD Mark D. Owner Arts and Crafts Used the software for: I used a free trial ### "Very good and easy to use " January 7, 2026 5.0 Very good platform with great help available. It produces great e mails with fantastic automation and easy use. Pros Easy to use. \[sensitive content hidden\] was really helpfull in customer care and made it easier fir me to use, so i am happy. Cons Nothing at all, its a very good platform and i am happy to use it, as it looks great and is very effective Review Source Response from Mailercloud January 29, 2026 Dear Team, Thank you so much for your kind words! We're delighted to hear that you’re enjoying the platform and finding the automation and email creation easy to use. If you ever need any assistance or have questions, feel free to reach out. We're here to help! 😊 Thank you!! MV Marjolein V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy with Mailercloud" February 7, 2026 5.0 Professional service! Helpdesk is fantastic. They answered my mails within 24 hours. With useful tips and with patience. Pros Very easy to use. Works like clockwork. I am very satisfied with this software. I used Mailchimp for a very long time, but I love Mailercloud. Cons Nothing whatsoever. I would like to see more features in the future, but I am sure the Mailercloud-team is working on that. Review Source Response from Mailercloud February 17, 2026 Dear Marjolein, Thank you so much for your kind words! 😊 We're thrilled to hear that you find Mailercloud easy to use and reliable. It's great to know that our helpdesk team could assist you promptly and patiently—that means a lot to us. Thanks Mailercloud DG David G. Founder Internet Used the software for: 1-2 years ### "A tech support team that cares" July 12, 2024 5.0 Pros Most apps that have non-american support can be difficult to reach and to resolve issues, These folks respond quickly and you can actually get somebody on the phone, They care and do great work Cons 8 hour time difference - need to wait a day for response Review Source Response from Mailercloud August 8, 2024 Dear David, Thank you for taking the time to share your experience with our tech support team. We’re thrilled to hear that our quick response times and commitment to customer care made a positive impact on your experience. Your feedback is invaluable to us as we strive to provide the best support possible. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for your kind words! Best regards, AG Aman G. Operations Head Marketing and Advertising Used the software for: 6-12 months ### "Mailercloud Services" May 8, 2021 5.0 Excellent. Lots of benefits like : They do the warmup on their own, which helps a lot, and their support followups daily and check the performance daily. Scheduling campaigns, Database management, Segmentation criteria, Automated Features Pros Its Mailercloud features and their team support. I find a lot of features like Database filteration, User Interface is simple and good. Support is excellent, and they are eager to solve the problem in the minimum time. Pricing Also is too less compared to other competitors and data security is very high. Lots of other features related to mail send timings and count which makes it very easy to schedule in the way you want. Automation and feed form facility is also there. Overall it's like a complete package at very minimal cost. Any platform and their features is useless without a better support and that is the point which makes Mailercloud far better from others. Cons Nothing is there to dislike but Some features are missing of segments download, but they are working on it, and it will solve soon. Review Source Response from Mailercloud May 20, 2022 Hello, Thank you for the encouraging words. It is our pleasure that you are enjoying the platform and we appreciate your feedback. Please reach out to us if you need any assistance or want to share any suggestions. Thank you! AS Anurag S. Digital Marketing Information Technology and Services Used the software for: 1-2 years ### "Simple, Effective, Easy-to-use and powerful email automation tool" April 25, 2023 4.0 Simple, Effective, Easy-to-use and powerful email automation tool.A fantastic organisation! Great cutomer support from beginning to end of the process. Pros Email TemplatesExcellent Customer ServiceImpressive visual email builder Cons Need Improvement in Data Segmentation, campaigns report page etc. Review Source Response from Mailercloud May 3, 2023 Hey Anurag, We are incredibly grateful that you took the time to give us such thorough feedback. We really hope to keep up with your expectations and give you a richer experience going forward. Please feel free to connect with us for any queries and/or suggestions at support@mailercloud.com Thank you! EB Ekansh B. Regional head Financial Services Used the software for: Less than 6 months ### "Excellent " July 8, 2024 5.0 Pros Costomer support & user friendly interface Cons Customization in template while we prepare a template there is some limitation or less features for edit the content nicely. Review Source Response from Mailercloud July 16, 2024 Dear Ekansh, Thank you for taking the time to share your feedback with us. We appreciate your insights regarding the limitations and fewer features available for editing content in our templates. Your comments are very important to us as we continuously strive to improve our services. AT Ashish T. CEO Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great Experience " June 15, 2023 5.0 Pros Email Sending Process is easy and nice guide by \[sensitive content hidden\] ma'am Cons Only One you have to chat option it is very good option Review Source Response from Mailercloud June 21, 2023 Hey, We are extremely grateful that you took your time to give us such thorough feedback. We really hope to keep up with your expectations and give you a richer experience going forward. Please feel free to connect with us for any queries and/or suggestions at support@mailercloud.com Thank you! Team Mailercloud gT george T. Owner Marketing and Advertising Used the software for: 6-12 months ### "Super easy to use" December 21, 2023 5.0 Pros Super easy UI and very easy to use platform Cons They don't have yet SMTP, but they are planning to put it in the future Review Source PT Piyush T. Content Writer Information Services Used the software for: Less than 6 months ### "Excellent Services" December 7, 2022 5.0 So far So good Pros Highly scalable and reliable services. Recommended Cons Just that they can upgrade to new things. Superb as of now Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Mailercloud It's highly convenient Review Source Response from Mailercloud January 5, 2023 Hello Piyush, Thank you so much for this review. We really appreciate you being a customer. We're here for you anytime Thanks, Team Mailercloud LL Lindsey L. owner Retail Used the software for: I used a free trial ### "My review " March 30, 2024 4.0 Pros The customer service was very helpful and knowledgeable in their job . Never felt like it was a hassle to help me. Cons I enjoy my whole experience , and don’t have anything negative to say . Review Source DM Deepti M. Digital Marketing specialist Education Management Used the software for: Less than 6 months ### "Good" December 22, 2022 4.0 Overall experience with mailer cloud is good Pros Easy to manage.Liked features of the software Cons Less pre designed email templates.Should be more creative email templates Review Source Response from Mailercloud January 6, 2023 Hi Deepti, We are incredibly grateful that you took the time to leave us a review. Thanks, Team Mailercloud JT Jan T. Freelancer Internet Used the software for: Less than 6 months ### "What an great tool!" May 2, 2022 5.0 Pros If you are looking for an effective email campaign tool, this is the one! + Great tool + Superb support + Automation, Webforms, A/B Testing + Drag-and-drop editor and Segmentation are amazing! Cons None so far, everything is working for me. Review Source Response from Mailercloud May 20, 2022 We're thrilled to hear you enjoyed our product! And these encouraging words will inspire us to perform our best. Please contact us if you have any questions or need assistance at suport@mailercloud.com VR Vishnu R. Analyst Information Technology and Services Used the software for: Less than 6 months ### "Vishnu review " May 22, 2023 5.0 Ok ok Pros Their service is really good and supportive Cons Their complex features is really a problem to user Review Source Response from Mailercloud May 27, 2023 Hello Vishnu, We are extremely grateful that you took the time to review us. We really hope to keep up with your expectations and give you a richer experience going forward. Please feel free to connect with us for any queries and/or suggestions at support@mailercloud.com Thank you! AT Arishma T. Ad operations executive Printing Used the software for: 6-12 months ### "The platform is simple to navigate" February 26, 2025 5.0 The platform is easy to use, with a clean interface and powerful features like automation, segmentation, and detailed analytics Pros The platform is simple to navigate, and the drag-and-drop editor saves a lot of time. I love how detailed the analytics are, helping me track campaign performance effortlessly. Plus, the automation and segmentation tools ensure my emails reach the right audience. Their support team is amazing—so helpful and always ready to assist with any issues. Overall, a reliable and smooth experience. Cons I feel the template options could be expanded for more design flexibility Review Source Response from Mailercloud March 5, 2025 Hi Arishma, We truly appreciate your kind words! It’s great to hear that you’re enjoying Mailercloud’s simplicity, automation, and analytics—plus, our support team is always happy to help. Thanks for your suggestion on expanding template options! We’re continuously improving, and I’ll share this with our team. If you ever need assistance or have more feedback, we’re here for you! Best, Team Mailerclooud hB hicham B. ceo Real Estate Used the software for: Less than 6 months ### "A Good One" October 9, 2025 5.0 Très bonne expérience jusqu'à présent. Je continuerais à utiliser la plateforme avec plaisir. Keep Going... Pros Superbe interface, facile à comprendre. J'utilisais avant Mailchimp et j'ai réussi facilement à basculer. À utiliser absolument ! Cons Des petits ajustements et options qui peuvent être déployés. Je pense que ça viendra avec le temps. Pour le moment, je reste sur Mailercloud. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I have switched because of the cost, mainly Review Source Response from Mailercloud October 28, 2025 Dear Hicham, Thanks for this thoughtful feedback — really appreciate you taking the time to share your experience! 😊 Thanks JW James W. Manager Wholesale Used the software for: 6-12 months ### "Mailercloud, a Professional EDM platform!" March 18, 2025 5.0 I come from China and have changed several platforms in the past few years. So far, Mailercloud is the most outstanding platform in all aspects: their customer service is very professional, able to solve all your problems, and their attitude is very enthusiastic! Pros Mailercloud's Templates & Editor! This is one of my favorite features, which allows me to save a lot of time editing email content and has a very user-friendly interface. The drag-and-drop editing function is very powerful, and the content produced also looks simple and fashionable! Cons little or no.......or I didn't find what is it Review Source Response from Mailercloud March 26, 2025 Dear James, Thank you for your wonderful review! We're thrilled to hear that you love our Templates & Editor and find our platform user-friendly. Your support means a lot to us! If you ever need any assistance or have suggestions, feel free to reach out—we’re always happy to help. 😊🚀 Thanks ST Sunil T. Regional Sales Manager Airlines/Aviation Used the software for: Less than 6 months ### "Tech support" February 26, 2025 5.0 Excellent.Thanks for guiding and allowing us to know the app more.Loving it. Pros Instant support and immediate actions.Thanks Cons One of the best .Thanks for all the support. Review Source Response from Mailercloud March 13, 2025 Hi Sunil, Thank you so much for your kind words! We're thrilled to hear that you're enjoying Mailercloud. Our goal is to make email marketing as seamless and effective as possible for you. If you ever need any assistance, have questions, or want to explore more features, feel free to reach out—we’re always happy to help! 🚀 Happy emailing! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.