--- title: "Mailercloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mailercloud the right Email Marketing solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/219796/Mailercloud/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Mailercloud 4.7 (64) [View alternatives](https://www.capterra.com/p/219796/Mailercloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Mailercloud Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DS Daphne S Sales ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Mailercloud helps simplify sending newsletters, managing contacts, and automating email workflows.“ February 7, 2026 Sean G PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Our company has an embedded contact form on our website for leads and lost 3 leads in the past two weeks because we were not notified of their submission until 2 WEEKS after filling out the form!“ January 29, 2026 JW James W ManagerWholesale, 2 - 10 employeesUsed the software for: 6-12 months. “This is one of my favorite features, which allows me to save a lot of time editing email content and has a very user-friendly interface.“ March 18, 2025 Sean G PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I cannot trust their embedded feature or forms anymore.“ January 29, 2026 RM Raymundo M YogacharyaEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “In summary, Mailercloud merges commendable customer service with an accessible platform, positioning it as a viable tool in the digital marketing toolkit.“ December 13, 2023 MD Michael D IT Services SpecialistCivic & Social Organization, 501 - 1,000 employeesUsed the software for: 1-2 years. “Adding a single contact to a list is a bit of a cumbersome process.“ December 21, 2023 Minhaj A Customer Success ExecutiveComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Overall, Mailercloud has been a reliable and efficient tool for customer communication.“ December 30, 2025 Annette T DirectorHigher Education, Self-employedUsed the software for: 1-2 years. “Perhaps it doesn't have some of the bells and whistles of the more expensive apps but I don't need them“ December 17, 2023 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abdul M. SEO Manager Information Technology and Services Used the software for: 1-2 years ### "Best Email Marketing Platform that saves your time " January 20, 2022 5.0 I've been using MailerCloud for quite some time, and I can guarantee you that it will change the way you handle your email campaigns.It offers a very user-friendly interface with clear instructions on where and how to use each tool.MailerCloud is an email marketing and CRM software that's both effective and simple to use. It is convenient and has a lot of customization options.This programme can help you save a lot of time when it comes to email campaigns. Pros Simple and well designed user interface Powerful automating features Best for Email marketing and Campaigns Lots of customization and personalization features Provides in depth analysis of email campaigns and helps to strategize for future Cons Haven't come across any features or experience that would qualify for a negative review Alternatives considered [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Reason for choosing Mailercloud when i used Zoho Sales, Setting Campaign was not easy when i comparing with Mailercloud. Thanks team Mailercloud. Review Source Response from Mailercloud May 20, 2022 Hello, It is our pleasure that you are enjoying the Product and we appreciate your feedback. Please reach out to us if you need any assistance or want to share any suggestions or feedback. DS Daphne S. Sales Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Best in the market" February 7, 2026 5.0 Mailercloud helps simplify sending newsletters, managing contacts, and automating email workflows. It keeps subscriber lists organized, makes design and scheduling easy, and takes repetitive tasks off your plate; so you can focus more on content and engagement rather than technical setup and manual sends. Pros Mailercloud shines with its easy-to-use interface and strong automation tools that scale well even on the free plan. It gives you solid sending volume, clean list management, and useful templates without clutter; making campaign setup fast and intuitive Cons Some features could be refined over time, and adding a few more customization and reporting options would make the platform even stronger, but overall it already provides a very smooth, reliable, and pleasant experience to work with. Review Source Response from Mailercloud February 17, 2026 Dear Daphne, Thanks for sharing your detailed feedback! 😊 We’re glad to hear that you find Mailercloud’s interface easy to use and appreciate the automation tools and clean list management. Your points about wanting more customization and reporting options are very helpful — we’re always working to improve and will keep this in mind for future updates. If you have any specific features or ideas in mind, feel free to share them to Support@mailercloud.com. If there’s anything else you’d like help with or any questions, I’m here for you! Thanks Mailercloud MN Mohammed N. Head of Marketing Events Services Used the software for: I used a free trial ### "Mailercloud is a great platform for Email Services" September 22, 2026 5.0 Mailercloud is a great platform for email campaigns. The interface is simple and easy to navigate, and setting up campaigns was smooth. Overall, it made our email marketing process much easier and more organized. Pros Easy use of interface while creating the email campaign template and also have the html editor to upload the html page Cons Cost effective & easy to understand the Automation and Email Service Management for scheduleing the campaign Switched from [Intuit Mailchimp Email Marketing](https://www.capterra.com/p/10059087/Intuit-Mailchimp-Email-Marketing/) Too much Expensive while scheduling the email campaign Review Source VR Verified Reviewer President Hospital & Health Care Used the software for: 1-2 years ### "Mailercloud cost me $2000+ in lost revenue potential" January 29, 2026 2.0 I am rethinking our entire relationship with the platform. Our website has been verified as up and running during the time of the leads submissions. I cannot trust their embedded feature or forms anymore. Pros Email builder is straightforward and overall easy to learn and use. Ability to segment lists and the create automations is a plus. Cons Embedded forms feature is a disaster!! Our company has an embedded contact form on our website for leads and lost 3 leads in the past two weeks because we were not notified of their submission until 2 WEEKS after filling out the form! This cost us $2000-$3000+ in lost revenue potential. Review Source Response from Mailercloud February 17, 2026 Hi There, Thank you for your valuable feedback. We apologize for the inconvenience you’ve experienced with the embedded forms feature. Currently, there are some limitations in customizing the embedded forms, which might have contributed to the issues you've encountered. However, we truly appreciate your input, and we’re actively working to improve the platform. We’ll certainly consider enhancing the embedded forms functionality in future updates to address these types of concerns. If you have any further questions or would like assistance in the meantime, please feel free to reach out to our support team at support@mailercloud.com. We are here to help! Thanks Mailercloud Alex J. CEO Marketing and Advertising Used the software for: 1-2 years ### "A great tool for my small business" December 17, 2023 5.0 My overall experience with MailerCloud has been highly positive. The platform stands out for its user-friendly interface, making it incredibly easy to set up and manage email campaigns. The range of features available, including advanced segmentation and analytics, have been instrumental in enhancing my marketing strategies. Performance-wise, I've noticed excellent email deliverability rates and reliability, ensuring my messages reach my audience effectively. Pros The customer support team deserves special mention for their prompt and effective assistance. Cons There's nothing I don't like about this platform. Review Source Ryan S. Founder E-Learning Used the software for: 6-12 months ### "Mailercloud is a great alternative for everyone's trusted email solution." December 20, 2023 5.0 Pros Mailercloud has been one of the best investment that I've purchased for my business. They make email deliverability easy and effective. I've been a Mailercloud user for about a year now and there hasn't been any hassle or mishap on my day to day email use. We've had this setup for just a couple of days and had it running completely and transitioned to our personnels! Cons So far none. We've been using Mailercloud without any hassle. Support is practically not needed as per our current use. Hopefully this continues to be the case in the future. Alternatives considered [ZagoMail](https://www.capterra.com/p/211340/ZagoMail/) Review Source Roshik A. Director - Mobility Information Technology and Services Used the software for: 6-12 months ### "Simple , Easy to setup , Intuitive email solution for all your email solutions." January 27, 2022 5.0 Pros Its very easy to use and very Intuitive . Its great UIUX makes easy to setup and start using it quickly. It covers entire features required for our organisation email requirements . It automates your email responses so that you dont need to spend much time on your email campaigns. Cons i have noticed anything yet. But it will be good if i get a moble app in the future. Reason for choosing Mailercloud very easy to use and configure. Review Source Response from Mailercloud May 20, 2022 Thank you so much for your review. We are thrilled to hear you love the design and find it easy to use. We are working hard on more integrations and automation and will roll out a more elaborated version in the coming quarters. And we have duly noted your suggestions! VR Verified Reviewer Customer Success Executive Computer Software Used the software for: 1-2 years ### "A Simple and Reliable Email Tool for Customer Communication" December 30, 2025 5.0 Overall, Mailercloud has been a reliable and efficient tool for customer communication. It is easy to implement, integrates well into existing workflows, and is well supported by a helpful team, making it suitable for regular use. Pros Simple and intuitive to use for sending newsletters and customer announcements, with clear metrics that make it easy to track performance and stay consistent. Cons There are occasional bugs, but the support team is responsive and proactive in resolving them quickly. Review Source Response from Mailercloud January 29, 2026 Dear Team, Thank you so much for your kind words! 😊 We're glad to hear that Mailercloud has been reliable and easy to use for your customer communication needs. Our team is always here to support you, so if you ever need any assistance or have suggestions, please feel free to reach out. We appreciate your trust and look forward to continuing to help you! Thanks DG David G. owner Marketing and Advertising Used the software for: 2+ years ### "Easiest to use email marketing product" January 25, 2026 5.0 Not a techie but after a few campaings I am navigating like a pro. easy to set up campaigns and get metrics I need Pros ease of use. intuitive inerface. Great suppport, especially from \[sensitive content hidden\] they stick with you till problem solved Cons time difference to get support requires being on the zoom by 7 am. Also have to wait till next day to get problem solved Review Source Response from Mailercloud February 17, 2026 Dear David, Thanks for your feedback! 😊 We’re happy you find the platform easy to use . We understand the early Zoom calls can be tough and are working on improving support timing. If you need any help, just let us know—we’re here for you! Thanks Mailercloud MD Mark D. Owner Arts and Crafts Used the software for: I used a free trial ### "Very good and easy to use " January 7, 2026 5.0 Very good platform with great help available. It produces great e mails with fantastic automation and easy use. Pros Easy to use. \[sensitive content hidden\] was really helpfull in customer care and made it easier fir me to use, so i am happy. Cons Nothing at all, its a very good platform and i am happy to use it, as it looks great and is very effective Review Source Response from Mailercloud January 29, 2026 Dear Team, Thank you so much for your kind words! We're delighted to hear that you’re enjoying the platform and finding the automation and email creation easy to use. If you ever need any assistance or have questions, feel free to reach out. We're here to help! 😊 Thank you!! ST Sunil T. Regional Sales Manager Airlines/Aviation Used the software for: Less than 6 months ### "Tech support" February 26, 2025 5.0 Excellent.Thanks for guiding and allowing us to know the app more.Loving it. Pros Instant support and immediate actions.Thanks Cons One of the best .Thanks for all the support. Review Source Response from Mailercloud March 13, 2025 Hi Sunil, Thank you so much for your kind words! We're thrilled to hear that you're enjoying Mailercloud. Our goal is to make email marketing as seamless and effective as possible for you. If you ever need any assistance, have questions, or want to explore more features, feel free to reach out—we’re always happy to help! 🚀 Happy emailing! lP luis P. CEO Marketing and Advertising Used the software for: 2+ years ### "MailerCloud es una Excelente Herramienta de Email Marketing" May 18, 2022 5.0 Pros por mucho tiempo he estado buscando una herramienta como MailerCloud y al fin lo he encontrado me esta ayudando de mucho y es una maravilla me encanta todo el funcionamiento de la herramienta, he usado muchas herramientas de email marketing y MailerCloud se ha ganado mi confianza y me esta ayudando a crecer. Tengo el Plan Lifetime plan (Tier 4) y es lo mejor Todas mis campañas tienen éxitos 🚀 Review Source Response from Mailercloud July 5, 2022 Hello, We're thrilled to hear you enjoyed our product! And these encouraging words will inspire us to perform our best. Please contact us at support@mailercloud.com if you have any questions or need assistance. Thank you! AG Aman G. Operations Head Marketing and Advertising Used the software for: 6-12 months ### "Mailercloud Services" May 8, 2021 5.0 Excellent. Lots of benefits like : They do the warmup on their own, which helps a lot, and their support followups daily and check the performance daily. Scheduling campaigns, Database management, Segmentation criteria, Automated Features Pros Its Mailercloud features and their team support. I find a lot of features like Database filteration, User Interface is simple and good. Support is excellent, and they are eager to solve the problem in the minimum time. Pricing Also is too less compared to other competitors and data security is very high. Lots of other features related to mail send timings and count which makes it very easy to schedule in the way you want. Automation and feed form facility is also there. Overall it's like a complete package at very minimal cost. Any platform and their features is useless without a better support and that is the point which makes Mailercloud far better from others. Cons Nothing is there to dislike but Some features are missing of segments download, but they are working on it, and it will solve soon. Review Source Response from Mailercloud May 20, 2022 Hello, Thank you for the encouraging words. It is our pleasure that you are enjoying the platform and we appreciate your feedback. Please reach out to us if you need any assistance or want to share any suggestions. Thank you! AS Anurag S. Digital Marketing Information Technology and Services Used the software for: 1-2 years ### "Simple, Effective, Easy-to-use and powerful email automation tool" April 25, 2023 4.0 Simple, Effective, Easy-to-use and powerful email automation tool.A fantastic organisation! Great cutomer support from beginning to end of the process. Pros Email TemplatesExcellent Customer ServiceImpressive visual email builder Cons Need Improvement in Data Segmentation, campaigns report page etc. Review Source Response from Mailercloud May 3, 2023 Hey Anurag, We are incredibly grateful that you took the time to give us such thorough feedback. We really hope to keep up with your expectations and give you a richer experience going forward. Please feel free to connect with us for any queries and/or suggestions at support@mailercloud.com Thank you! EB Ekansh B. Regional head Financial Services Used the software for: Less than 6 months ### "Excellent " July 8, 2024 5.0 Pros Costomer support & user friendly interface Cons Customization in template while we prepare a template there is some limitation or less features for edit the content nicely. Review Source Response from Mailercloud July 16, 2024 Dear Ekansh, Thank you for taking the time to share your feedback with us. We appreciate your insights regarding the limitations and fewer features available for editing content in our templates. Your comments are very important to us as we continuously strive to improve our services. PR Pradeep R. CEO & Founder Marketing and Advertising Used the software for: 1-2 years ### "Excellent Product and Great Support by the team" February 18, 2022 5.0 Pros Support is really good Overall product feature are very advanced and easy to use User friendly Cons Nothing like that. As part of my view everything is fine Review Source Response from Mailercloud May 20, 2022 It is our pleasure that you are enjoying the service and we appreciate your feedback. Please reach out to us if you need any assistance or want to share any suggestions! EM Emersson M. CEO Information Technology and Services Used the software for: 6-12 months ### "The best tool for emails" July 23, 2022 5.0 Pros I am using for to send email for my customers! Cons The automatizations is very basic but effective! Review Source Response from Mailercloud July 30, 2022 Hey Emersson, Thank you for the great review. We are glad you are enjoying our product. Do connect with us at support@mailercloud.com for any concerns. Regards, Team Mailercloud KR Karn R. Digital Marketer Design Used the software for: Less than 6 months ### "Best email marketing tool we have ever used!" November 16, 2022 5.0 Pros It's very easy to set-up the tool and get started. If you are facing any issue, their team will always be there to help. Overall very good experience. Highly recommended. Cons Reporting and analytics can be improved. Basic reporting is available. Something more details will help for each campaign. Report export can be improved as well. Review Source Response from Mailercloud December 13, 2022 Hello Karn, Thank you so much for your kind words, Jane. We really appreciate you taking the time to share your experience with us. We really hope to elevate your experiences with new features coming soon. xT xinshu T. manager Consumer Electronics Used the software for: Less than 6 months ### "product is easy to use and customer service is excellent" September 21, 2023 5.0 Pros easy and high efficient, quick to launch and clear guidance Cons so far we did not find any Cons, we will keep an eye on it. Review Source Response from Mailercloud September 23, 2023 Dear Xinshu, We express our utmost gratitude for the valuable investment of your time in providing us with such comprehensive feedback. We genuinely aspire to meet and exceed your expectations, ensuring that you enjoy an enhanced and more gratifying experience in the future. Should you have any inquiries or suggestions, we wholeheartedly encourage you to reach out to us at support@mailercloud.com. Thanks SA Saurav A. Founder, CEO Marketing and Advertising Used the software for: Less than 6 months ### "A very good platform for novice players of email marketing." February 26, 2024 4.0 It is a Good product to start your email marketing journey. Pros Customer Support is the best, have not experienced this quick turnaround from any SAAS platform before. They also connect over WhatsApp for ease. Cons There are certain limitations like managing the contacts at once, it is little tedious. Review Source DS Deepa S. Administrator E-Learning Used the software for: I used a free trial ### "Mailercloud user experience review" January 29, 2023 5.0 Highly satisfied with the service they provide. Pros \*Thier customer support is commendable.\*Automation feature is useful Cons Nothing as of now. Overall good user experience. Review Source Response from Mailercloud February 14, 2023 Hi Deepa, Thank you for your review! We really appreciate your feedback and will use it to make our Mailercloud even better. Thanks again! Thanks, Team Mailercloud WW Waleed W. Analyst Information Services Used the software for: I used a free trial ### "Very good and easy to use" August 1, 2022 4.0 Pros The best feature is the interface of software is easy to use. Cons soem features missing like double-opt in, advanced automation. Review Source Response from Mailercloud August 24, 2022 Hello Waleed, Thank you for the review. We really hope to elevate your experiences with new features coming soon. Regards, Team Mailercloud MV Marjolein V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy with Mailercloud" February 7, 2026 5.0 Professional service! Helpdesk is fantastic. They answered my mails within 24 hours. With useful tips and with patience. Pros Very easy to use. Works like clockwork. I am very satisfied with this software. I used Mailchimp for a very long time, but I love Mailercloud. Cons Nothing whatsoever. I would like to see more features in the future, but I am sure the Mailercloud-team is working on that. Review Source Response from Mailercloud February 17, 2026 Dear Marjolein, Thank you so much for your kind words! 😊 We're thrilled to hear that you find Mailercloud easy to use and reliable. It's great to know that our helpdesk team could assist you promptly and patiently—that means a lot to us. Thanks Mailercloud hB hicham B. ceo Real Estate Used the software for: Less than 6 months ### "A Good One" October 9, 2025 5.0 Très bonne expérience jusqu'à présent. Je continuerais à utiliser la plateforme avec plaisir. Keep Going... Pros Superbe interface, facile à comprendre. J'utilisais avant Mailchimp et j'ai réussi facilement à basculer. À utiliser absolument ! Cons Des petits ajustements et options qui peuvent être déployés. Je pense que ça viendra avec le temps. Pour le moment, je reste sur Mailercloud. Review Source Response from Mailercloud October 28, 2025 Dear Hicham, Thanks for this thoughtful feedback — really appreciate you taking the time to share your experience! 😊 Thanks AT Arishma T. Ad operations executive Printing Used the software for: 6-12 months ### "The platform is simple to navigate" February 26, 2025 5.0 The platform is easy to use, with a clean interface and powerful features like automation, segmentation, and detailed analytics Pros The platform is simple to navigate, and the drag-and-drop editor saves a lot of time. I love how detailed the analytics are, helping me track campaign performance effortlessly. Plus, the automation and segmentation tools ensure my emails reach the right audience. Their support team is amazing—so helpful and always ready to assist with any issues. Overall, a reliable and smooth experience. Cons I feel the template options could be expanded for more design flexibility Review Source Response from Mailercloud March 5, 2025 Hi Arishma, We truly appreciate your kind words! It’s great to hear that you’re enjoying Mailercloud’s simplicity, automation, and analytics—plus, our support team is always happy to help. Thanks for your suggestion on expanding template options! We’re continuously improving, and I’ll share this with our team. If you ever need assistance or have more feedback, we’re here for you! Best, Team Mailerclooud Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.