--- title: "RunLoyal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RunLoyal Software - reviews, pricing plans, popular comparisons to other Kennel products and more." source_url: "https://www.capterra.com/p/219841/RunLoyal/" page_type: "product" language: "en" --- # RunLoyal Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RunLoyal ## What is RunLoyal? RunLoyal is cloud-based kennel software that gives boarding facilities their own fully branded mobile app — customized with your logo, colors, and name — plus a branded web booking page. Pet parents can book overnight stays, upload vaccination records, and get real-time updates on their pet, while your front desk uses kiosk mode and mobile check-in/check-out to move guests in and out quickly during peak arrival and departure times. Your team carries the mobile Staff App throughout the day to manage reservations, calendars, and pet records from anywhere in the facility. Every account includes unlimited back-office staff logins, reputation management to collect 5-star reviews, and time clock and payroll with commission and tip-splitting built in. Built-in financial reporting gives you visibility into occupancy and revenue, so you can run a more organized, professional boarding operation. ## What is RunLoyal used for? [Kennel](https://www.capterra.com/kennel-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Pet Sitting](https://www.capterra.com/pet-sitting-software/) Overall rating Based on 30 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $119 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## RunLoyal alternatives Highest Rated [5.0 (62)](https://www.capterra.com/p/150536/Pet-Manager/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (77)](https://www.capterra.com/p/143168/Kennel-Booker/reviews/) Starting price $94.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (80)](https://www.capterra.com/p/231681/BusyPaws/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (61)](https://www.capterra.com/p/203713/Paw-Partner/reviews/) Starting price $44.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/219841/RunLoyal/alternatives/) ## FAQs about RunLoyal Overview ### Which roles and teams benefit most from RunLoyal? RunLoyal is most used by pet care business owners, CEOs, and general managers who need centralized control over boarding, daycare, training, and daily operations. Office managers and front-desk staff rely on it for scheduling, client communication, and administrative tasks, while consultants and service leads use it to streamline workflows and improve customer experience. Answer based on 30 reviews Overview ### What company size and industries is RunLoyal built for? RunLoyal is built for small pet-care businesses, with 100% of reviewers from small businesses and Veterinary leading at 33%. It targets boarding, daycare, grooming, training, dog parks, and dog bars, with additional use in Consumer Services at 17% and Retail at 10%, especially for kennel operations. Answer based on 30 reviews Features and Usability ### What are the key features of RunLoyal? RunLoyal offers appointment scheduling, online booking, and automated scheduling for service management, plus client management, customer database, and client portal features. It also includes billing and invoicing, payment processing, POS, inventory management, reporting and analytics, SMS reminders, loyalty program, pet records, and vaccine management. Pricing ### How much does it cost and what fees or limitations are included? RunLoyal starts at $119 per month for the Jog plan, built for up to 500 appointments a month. The Run plan is $229, Sprint is $289, and Enterprise is $339. Each plan includes staff app licenses, unlimited back-office users, reputation management, payroll, and branded booking tools. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does RunLoyal integrate with? RunLoyal integrates with six third-party tools and platforms, including QuickBooks Online, Keap, Zapier, Zapier Agents, Facebook Apps and Tabs, and Data Warehouse connections. These integrations cover accounting, CRM, automation, social media pages, and data management for businesses linking RunLoyal to other systems. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does RunLoyal offer? RunLoyal provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and questions in real time, documentation offers written reference material, and videos give teams a visual, self-paced way to review features and steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does RunLoyal offer? RunLoyal provides email/help desk, FAQ/forum, knowledge base, and phone support. Users describe the support team as fast to respond, helpful, knowledgeable, and easy to reach, with staff available to answer questions and resolve technical issues quickly. Answer based on 5 reviews ## Features AI summary Based on 449 Kennel reviews Capterra data shows that buyers of kennel software rank the following features as their top priorities: - **Booking Management** (**68%** of reviewers rated this feature as critical) - **Client Management** (**60%**) - **Online Booking** (**62%**) RunLoyal supports all three features that reviewers rate most highly: **Booking Management**, **Client Management**, and **Online Booking**. Together, these capabilities help businesses manage reservations more efficiently, keep pet and owner information organized, and give customers an easy way to book services online, allowing teams to save time and deliver a better client experience. Booking Management 4.8 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Client Management 4.8 (11) 109.09% of 11 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Online Booking 4.9 (17) 100.00% of 17 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Appointment Management 4.9 (16) 93.75% of 16 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Client Portal 4.6 (14) 107.14% of 14 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Calendar Management 4.8 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar RunLoyal 87 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Animal Database: A repository of information about animals in an organization's care - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Time Clock: Tracks the time an employee has worked - Event Calendar: A list of events with their respective dates - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inventory and Retail Sales: Tracks product inventory and supports retail sales via POS. - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile Grooming: Mobile pet grooming business that can work from different locations - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Payroll and Commissions: Supports employee payroll tasks and tracking commissions for each individual groomer. - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Personalization: Adjust communications based on previous interactions or personal preferences - Pet Birthday Tracking: Saves and tracks pet birthdays - Pet Grooming: For pet grooming businesses - Pet Records: Provides basic CRM functionality by creating records for each pet and owner with relevant biographical, medical, and payment information. Also tracks grooming history and staff notes. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Catalog: Database containing accurate and up-to-date information on all operational services - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Wait List Management: Record, update and manage waiting lists --- Get Advice We can help you find the software with the features you need. Features 4.8 (30) 4.8 Based on 30 reviews ## Pricing Value for money 4.7 (30) [View pricing plan details](https://www.capterra.com/p/219841/RunLoyal/pricing/) Jog $119.00 Flat Rate,Per Month It includes: - Branded App - Up to 500 appointments a month - Unlimited amount of staff members - Appointment Reminders - Direct Messaging in App - vaccination reminders/uploads - 1 Staff App License Run $229.00 Flat Rate,Per Month It includes: - Branded App - Up to 1,000 appointments per month - 3 Staff App licenses - vaccination reminders/uploads - Unlimited amount of staff members - Direct Messaging in App - Appointment Reminders - Web booking - Peak Pricing Options - Payroll Calculation Sprint $289.00 Flat Rate,Per Month It includes: - Branded App - Unlimited amount of staff members - Up to 2,000 Appointments per month - 5 Staff App Licenses - Appointment Reminders - Direct Messaging in App - vaccination reminders/uploads - Web booking - Peak Pricing Options - Tagging Enterprise $339.00 Flat Rate,Per Month It includes: - Up to 5,00 appointments/month - Unlimited amount of staff members - Appointment Reminders - Direct Messaging in App - Reputation Management - Payroll Calculation - Tips/Commissions - Branded App - Web booking - 1 Staff App License - Scout AI Value for money 4.7 (30) 4.7 Based on 30 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[ Data Warehouse](https://www.capterra.com/p/191919/servdata/)[ Zapier Agents](https://www.capterra.com/p/10042120/Zapier-Agents/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (30) 4.9 Based on 30 reviews ## User reviews Overall rating 4.8 Based on 30 reviews Filter by rating 5(25) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JM Jill M. Owner Retail ### "Frenchie Den Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 My partner and I always started with a competitor of yours and off the bat we had so many issues with using the system with our employees using the system with clients using the system. Nothing was clean and it felt like we needed a computer science degree to use the system. Also, being a new business the way it made us look to clients. We looked very uneducated. Pros When reaching out to customer support, the response time is very fast. My partner and I were using a competitor at the start of our business and we were having a few difficulties with their service and we were never getting responses. Our staff was having issues and we looked a little incompetent at the start of our business so customer service being so prompt is such a big deal for us. Our next everything is the easy abuse a lot of things is common sense which is great. Lastly, having our own app is something that we love we have another business and our clients loved that we have on app. I think that it also sets us apart from our competition and it makes the business look at a different level. Cons I can’t really think of a complaint right now the only difficulties I’m having is if my card reader and that’s not really with your company that’s with someone your partner with Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) The system was very difficult to use, and the support teams and employees did not respond Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lenny A. Owner Retail ### "5-Stars !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Great software They always answer the phone. Pros Great support !! Great software...Been with them for 3 years Software always figures everything perfectly Cons Nothing can't think of anything - Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Luis A. Dog Boarding and Day care Individual & Family Services ### "RunLoyal the best dog boarding software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 So far it has been one of the best decisions for my business, and so it has been a wonderful experience. Great customer service! Pros I have been using RunLoyal since November of 2025 and it has been an absolute game-changer when booking services like boarding, daycare and grooming in my business. very easy to use and they personalize the app to your own brand! Cons is hard to say because I haven't found anything I don't like; I've only found things they can improve, which they do. They always ask for feedback and release the features that you mention to them. I recently asked for a 24hr period service feature, and they mentioned that they will add it to the queue of features coming up. I can't wait !!! Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reasons for choosing RunLoyal Gingr was a terrible experience. RunRoyal completely turned around all the bad experiences with dog boarding software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Danielle R. owner Veterinary ### "Run to use, RunLoyal!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2025 Pros Super easy to use, does everything we need it to and more, customer support is quick and helpful. Would recommend to any pet care business. Cons Nothing so far. Have been using for 2 years. Regular updates add new reports, make scheduling more efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GY Gabe Y. Owner Consumer Services ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2025 Pros Mobile app capability for business. \[sensitive content hidden\] provided great customer service during set up Cons Some features I wish could be more customizable. Aesthetically the app could be improved Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reasons for choosing RunLoyal The white labeled mobile app made for a better customer experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK katie K. OWNER Facilities Services ### "Katie's Kennel Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2025 100/100! I really enjoyed learning the process and having support from \[sensitive content hidden\] along the way! Everyone was friendly and prompt to answer any questions! Pros I appreciated the personalized feel from learning, to set-up to support! Your onboarding staff was amazing and I really appreciated \[sensitive content hidden\] and her reassurance and help through this process! Cons Loved it all! I dont have any cons at all. If anything I had a few learning curves but knew I would along this process! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) to have a more user friendly and professional appeal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Lindsey V. Owner Retail ### "Owner and manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2025 Pros Super easy to set up. And customer service was very friendly. Cons Would like to change the colors to our custom colors. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Bc Gingr is too hard to use and it’s just not user friendly, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samantha M. Owner Consumer Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 19, 2025 Pros The ease of the system and My onboarding team Cons Really hard to get ahold of someone when there is an issue or question Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Diane H. Owner and CEO Facilities Services ### "Run loyal \[sensitive content hidden\] " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2025 Been using their software for 3.5 years and am very happy. Pros \[sensitive content hidden\] got to the bottom of my issue and got it straightened out right away! Cons Nothing they are always very helpful with everything Alternatives considered [Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reasons for choosing RunLoyal It had the app and no one else did at the time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NR Nichole R. Owner Veterinary ### "Brisby’s BnB" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2025 We had a great experience with the people! Pros We really like how the program has every feature we could think of needing. Cons There were a few quirks like only being able to use email to sign up initially. For businesses like us we don’t take email only phone number so getting our clients all in the portal was a huge hassle. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reasons for choosing RunLoyal I work for Sublime K9 and they use Run Loyal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/219841/RunLoyal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Breeder Cloud Pro vs RunLoyal](https://www.capterra.com/compare/176356-219841/Breeder-Cloud-Pro-vs-RunLoyal)[KennelBooker vs RunLoyal](https://www.capterra.com/compare/143168-219841/Kennel-Booker-vs-RunLoyal) [MoeGo vs RunLoyal](https://www.capterra.com/compare/165732-219841/MoeGo-vs-RunLoyal)