# RunLoyal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RunLoyal the right Kennel solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219841/RunLoyal/reviews --- RunLoyal 4.8 (27) [View alternatives](https://www.capterra.com/p/219841/RunLoyal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RunLoyal Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle R. owner Veterinary Used the software for: 2+ years ### "Run to use, RunLoyal!" December 8, 2025 5.0 Pros Super easy to use, does everything we need it to and more, customer support is quick and helpful. Would recommend to any pet care business. Cons Nothing so far. Have been using for 2 years. Regular updates add new reports, make scheduling more efficient. Review Source DH Diane H. Owner and CEO Facilities Services Used the software for: 2+ years ### "Run loyal \[sensitive content hidden\] " February 14, 2025 5.0 Been using their software for 3.5 years and am very happy. Pros \[sensitive content hidden\] got to the bottom of my issue and got it straightened out right away! Cons Nothing they are always very helpful with everything Alternatives considered [Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reason for choosing RunLoyal It had the app and no one else did at the time Review Source JB Jerry B. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Run loyal" December 1, 2022 4.0 Overall pleased Pros App is great, day to day management is smooth and effetive Cons Training section needs developed to cathc up with industry Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reason for choosing RunLoyal ONline back up and app Review Source BF Brandon F. Manager Veterinary Used the software for: 2+ years ### "Happy Customer (Let's Go Canine)" January 30, 2025 5.0 11 out of 10 !! The App is awesome and my customers think so as well. Pros Ease of use and the excellent knowledgeable support.. However, not that often do you need it!! Cons Nothing. The software is excellent. Does everything and more for our Pet business. Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) More features. Updated App payment facilitation Review Source kK katie K. OWNER Facilities Services Used the software for: Less than 6 months ### "Katie's Kennel Review" April 21, 2025 5.0 100/100! I really enjoyed learning the process and having support from \[sensitive content hidden\] along the way! Everyone was friendly and prompt to answer any questions! Pros I appreciated the personalized feel from learning, to set-up to support! Your onboarding staff was amazing and I really appreciated \[sensitive content hidden\] and her reassurance and help through this process! Cons Loved it all! I dont have any cons at all. If anything I had a few learning curves but knew I would along this process! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) to have a more user friendly and professional appeal Review Source RS Rikki S. Dog Trainer Veterinary Used the software for: 1-2 years ### "Best thing to happen to our dog training business!" February 8, 2025 5.0 Extremely pleasant. All of the staff have been incredibly supportive and quick at responding to all of my questions. I love that they are constantly updating the software to tailor our needs as well. Pros I love the ability to customize the features to fit our business' structure. I also appreciate the customer service. Cons I love everything about it although I am hopeful the calendar will be able to integrate to Google calendar one day. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing RunLoyal Customization abilities and having a custom app with our own branding Review Source GY Gabe Y. Owner Consumer Services Used the software for: Less than 6 months ### "Great customer service" May 12, 2025 5.0 Pros Mobile app capability for business. \[sensitive content hidden\] provided great customer service during set up Cons Some features I wish could be more customizable. Aesthetically the app could be improved Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing RunLoyal The white labeled mobile app made for a better customer experience Review Source LV Lindsey V. Owner Retail Used the software for: Less than 6 months ### "Owner and manager" March 8, 2025 5.0 Pros Super easy to set up. And customer service was very friendly. Cons Would like to change the colors to our custom colors. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Bc Gingr is too hard to use and it’s just not user friendly, Review Source MW Marea W. CEO & Owner Hospitality Used the software for: 1-2 years ### "Great Pet Industry App" April 8, 2021 5.0 RunLoyal is very responsive to client feedback and are always quick to assist with any issues, Pros I really like the fact our clients can interact with us on their terms. Cons The biggest challenge is that there are always new updates to learn about. Alternatives considered [Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/) Reason for choosing RunLoyal We liked the App model which is more functional for the client. Switched from [Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/) We liked the App model Review Source JG Jen G. Owner Consumer Services Used the software for: 1-2 years ### "Exceptional Support and Attentiveness " January 27, 2025 5.0 RunLoyal is led by a team that genuinely cares about their clients' success. I highly recommend RunLoyal and deeply appreciate Janakan's patience and assistance Pros \[sensitive content hidden\] went above and beyond to help me navigate the process of achieving compliance with the credit card processing company. He was incredibly knowledgeable, responsive, and proactive every step of the way, ensuring that all issues were resolved quickly and efficiently. It's rare to find such personalized service, and it truly made all the difference. Cons As with any software there can be a glitch from time to time but is expected and they are always quick to fix any issues. Review Source NR Nichole R. Owner Veterinary Used the software for: Less than 6 months ### "Brisby’s BnB" February 13, 2025 5.0 We had a great experience with the people! Pros We really like how the program has every feature we could think of needing. Cons There were a few quirks like only being able to use email to sign up initially. For businesses like us we don’t take email only phone number so getting our clients all in the portal was a huge hassle. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing RunLoyal I work for Sublime K9 and they use Run Loyal Review Source IG Igor G. Dogs Boarding and Daycare Professional Training & Coaching Used the software for: Less than 6 months ### "\[sensitive content hidden\] was great, super helpful!" February 6, 2025 5.0 Great so far. \[sensitive content hidden\] explained basics, looking forward to our next training session Pros Layout, simplicity, functionality, organization Cons No flaws so far. It was out introduction meeting and it all looks good for now Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Not so good reviews. Problems with end users Review Source SM Samantha M. Owner Consumer Services Used the software for: Less than 6 months ### "Great Product" February 19, 2025 5.0 Pros The ease of the system and My onboarding team Cons Really hard to get ahold of someone when there is an issue or question Review Source BK Bryan K. General Manager Veterinary Used the software for: 6-12 months ### "Great app to provide to our clients" March 27, 2023 5.0 We are extremely satisfied with our decision to turn to RunLoyal. Dog boarding has been a small business line for ours for 40 years but realizing the growth potential has made that ramp up. We had previously had 3 points of contact for our customers to ask for boarding and then put everything into a shared google calendar. This worked when we only had a few dogs a night. But we outgrew that and moving to RunLoyal has expedited our growth to the point we are looking at an facility expansion that is 4x the size of our current operations. Pros Working with the sales and build team was fantastic. We were able to talk 1v1 with our team so they understood who we were and what our business is, so they could build the best app for us. Having a dedicated support contact has been fantastic as we are undergoing many changes in our business, \[sensitive content hidden\] is always there to respond to my emails! Cons The developers have done a great job at trying to encompass as many types of businesses as possible to make a replicable product for everyone. This though makes some of the wants/needs of our specific app to not be done. This is understanding because they are producing a product that countless other users are using. But I will have to say, they listen to feedback and do very frequent usability updates. Review Source AP Anthony P. Owner Veterinary Used the software for: 6-12 months ### "Worth every penny" October 6, 2022 5.0 Pros The ease of access, organization, professionalism, & overall atmosphere is amazing. There have been a few bumps in the road but the technical support team has ALWAYS been very responsive and helpful. Friendly Furscapes will always be a client because of this and how kind the staff has been since we’ve met. Cons There are a few glitches here and there & sometimes the booking can be confusing for clients. What I like the least is that our app doesn’t show prices for clients and sometimes they are surprised. Also finding the invoice on the app is confusing for them as well. Aside from that there’s really nothing I dislike about Run Loyal & will always choose this software of competitors like Daysmart Review Source VR Verified Reviewer Freelance Writer Writing and Editing Used the software for: 1-2 years ### "Fantastic reputation management and customer retaining system" September 9, 2021 5.0 Overall, this software is fantastic! It's efficient, easy to use, and highly customizable. It makes it so easy to build your own brand and get (and retain) loyal customers. It has made my business soar and has freed up so much time. Pros This software has helped me double my customer base in only 6 weeks! Easily my favorite part of RunLoyal is the ability to create and customize your own app for your business that your customers can download. You can choose which of your customers to ask for a review, and they can easily write a review for you with your custom app. Cons I have no real complaints about RunLoyal, I only have one nitpick, and that is the software is updated pretty often. This is not a bad thing per se, I just find it irritating. But it's only a personal nitpick. I have had a really positive experience so far. Review Source MF Mark F. Office Manager Veterinary Used the software for: 1-2 years ### "Fantastic Service" October 19, 2021 4.0 Run Loyal is allowing us to avoid scheduling issues and inventory shortages. Pros This software completely manages our Salon(Grooming, Boarding & Daycare) as well as our retail items. We are able to track inventory, income and all schedules. Technical Service is amazingly fast and handle problems ( most of the time) within minutes! Cons The one draw back is that there seems to be extra clicks and pages when trying to get back to where you were. Review Source AT ALban T. Ingénieur Animation Used the software for: 6-12 months ### "Good software to manage and care for animals" January 21, 2023 4.0 Excellent, with runloyal I gave my animals a second form of life with better care and slightly more adaquate lifestyle. Pros Very good software for pets. It allowed me to manage the care, take care of animals with abnormal behavior without stress: to strain at my own will. It is easy to use as software. Cons As a young user( more than 9months) of runloyal,I do not yet encountered any difficult or flaws. However, the prix Good. Review Source TS Tim S. Owner Consumer Services Used the software for: 6-12 months ### "Great software, better company " January 13, 2022 4.0 One of the best parts of signing up to use this software is the customer service is way above what someone would expect. Pros This software has all of the features we were looking for. Cons It really is not mobile friendly. It's too difficult to use on the go. Review Source AG Andy G. Consultant Management Consulting Used the software for: Less than 6 months ### "This Pet Care Software-App Platform will Transform Your Business" January 19, 2022 5.0 Pros The software is amazingly robust at doing all the things a modern pet care facility needs but is surprisingly streamlined and easy to set up. The native app is a game-changer and gives any pet care business a clear competitive advantage in attracting, engaging, and retaining their best customers. Cons As with any program, you can always wish for more. The financial reports are clear and accurate, but I look forward to seeing more managerial reports get developed. Review Source TK Timothy K. Owner Hospitality Used the software for: Less than 6 months ### "Dog Daycare and Grooming review" October 6, 2022 5.0 Run Loyal has been great. The customer service team is friendly and knowledgeable. Pros I love how organized everything and that I can easily see every facet of my business. I also love that clients can book through the app and their feedback has been positive. Cons The software is glitchy sometimes. If you don't know that then you might be wasting time trying to do something that may just need a refresh. Reason for choosing RunLoyal Price and features Review Source KR Katherine R. Owner Consumer Services Used the software for: Less than 6 months ### "easy to use" September 24, 2021 5.0 my overall experience has been great so far! only had the app for a couple of weeks and so far I am loving it! Pros love the how to do videos in most of the software makes it easier to figure things, faster while trying to set up and get things done:) also if that doest't fix your problem the "online" support will replay within seconds to any question you may have! Cons haven't experience any hard problems so far, I only have it for about a week, so far so good! Alternatives considered [Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reason for choosing RunLoyal less expensive Review Source KK Kevin K. Ceo Warehousing Used the software for: Less than 6 months ### "Total package " January 27, 2022 5.0 Our customers take us more seriously, are booking more appointments, and it’s helping us geo the company. We would not be able to grow our kennel the way we want without it. Impeccable customer service. Pros Thorough, covers a variety of kennel considerations and effectively communicates the information from customer to staff and back to customer Cons Web browser staff interface. However, our understanding is there will be a staff app interface soon. Reason for choosing RunLoyal More intuitive, comprehensive, more sophisticated and better UI. Review Source DM Diana M. Owner Veterinary Used the software for: 6-12 months ### "Really recommend " April 14, 2021 5.0 They can fix all the problems Pros Customer service and good attention always Cons Connecting with QUickbooks to avoid have double accounts Review Source DH Danielle H. Owner Veterinary Used the software for: Less than 6 months ### "Paw Pack Doggy Daycare Review" October 21, 2021 4.0 Overall our contact we have at RunLoyal has been very dedicated to making sure any issues are addressed immediately Pros There is always a customer service representative available to answer questions Cons nothing really whenever there is an issue they have a solution typically Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.