# Audara Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Audara Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/219842/Audara

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# 

 Audara Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Audara

## What is Audara?

Audara is an AI-powered cloud call center platform designed to unify customer communication and streamline operations. It connects voice, chat, video, and WhatsApp in a single omnichannel ecosystem built for scalability, security, and intelligent automation. Audara’s SmartAgents are AI-driven conversational agents capable of reasoning, executing multi-step tasks, and maintaining natural, contextual dialogue with customers. Agents and supervisors benefit from the AI Copilot, which provides real-time assistance, insights, and performance summaries during live calls. The AI-driven QA engine autonomously reviews and scores 100% of recorded interactions, ensuring service quality and compliance without human bias. With features like ACD queues, Auto and Preview dialers, post-call surveys, and the OmniScan analytics assistant that lets users “talk” to their data, Audara transforms call centers into intelligent experience hubs.

## What is Audara used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[IVR](https://www.capterra.com/ivr-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

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Neutral

\-

Negative

\-

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for pricing

Free trial  
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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Audara

5.0 (2)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.8 (855)

Value For Money

5.0 (2)

Value For Money

4.5 (767)

Customer Service

4.5 (2)

Customer Service

4.6 (786)

## Audara alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI Copilot

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Auto-Dialer

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

System that automatically dials calls

Call Recording

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Collaboration Tools

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Computer Telephony Integration

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

IVR

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Audara 107 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Uses AI to condense large amounts of text, audio, or video data into a coherent form

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Dials outbound calls automatically

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Access names, contact information, and roles of employees in a centralized repository

Predefined actions automatically performed on the occurance of specific events

Federal Communications Commission (FCC) compliance

Move files across different systems or networks

Federal Trade Commission (FCC) compliance

Use AI to generate content in the form of text, images, videos, etc.

A call center that primarily receives calls, typically customer service focused

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Telephone system that allows users to connect internally as well as place and receive external phone calls

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System automatically dials the next number on the contact list after the previous call ends

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Automatically record calls at predetermined times

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Enables the connectivity to send and receive calls over the internet

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

5.0 (2)

5.0

Based on 2 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Make](https://www.capterra.com/p/154278/Integromat/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EM

Erika M.

Key Accounts Manager

Construction

### "La mejor suite de Contact Center Omnicanal que hemos visto hasta ahora"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2025

Después de evaluar varias opciones, Audara fue la opción obvia. Nos ayudó a escalar rápido sin sacrificar calidad en la experiencia del cliente. Honestamente, hoy no podría trabajar sin él. Es un game changer para CX. Punto.

Pros

Manejamos un contact center que es la puerta de entrada para clientes interesados en nuestros proyectos de renovación de hogares. Evaluamos como 15 proveedores diferentes antes de decidir. Audara simplemente nos dio el mejor costo/beneficio. Lo que realmente nos sorprendió es que la IA aquí no es un adorno—funciona. Se integró naturalmente a nuestro flujo diario en WhatsApp, Instagram, Facebook y webchat. Los chatbots y voicebots transformaron cómo atendemos. El módulo de QA es donde realmente brilla: análisis de texto, speech analytics, detección de emociones en tiempo real, transcripciones automáticas y reglas de cumplimiento todo junto. Audara audita métricas, detecta problemas y genera sugerencias en segundos—sin intervención manual. La interfaz también ayuda. Es moderna, fácil de usar, nada confusa.

Cons

Tiene API e integraciones sólidas, pero el catálogo podría ser más amplio. Hay momentos en que necesitas integraciones custom que, de estar preconfiguradas, simplificarían bastante las automatizaciones entre sistemas.

Alternatives considered

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[Five9](https://www.capterra.com/p/132405/Five9/)

[wolkvox](https://www.capterra.com/p/193276/wolkvox/)

Reasons for choosing Audara

Evaluamos varios, y al final evaluamos a conciencia estos tres ademas de Audara: Five9, Wolkvox y NICE CXone Mpower. Nuestra conclusion unanime fue Audara, ya que nos ofreció el mejor balance costo/beneficio. Five9 y CXone tienen interfaces robustas pero complejas, con curva de aprendizaje alta. Wolkvox parecía más accesible al inicio, pero sus costos ocultos—licencias adicionales por canales, integraciones custom, y módulos de IA separados—lo hicieron prohibitivo a escala. Audara combinó lo que necesitábamos: (1) IA que realmente decide y actúa, no solo automatiza; (2) omnicanal verdadero integrado sin fragmentación en WhatsApp, Instagram, Facebook y webchat; (3) QA con speech analytics y análisis de emociones en tiempo real—crítico para nuestro contact center de proyectos inmobiliarios. Con Audara, todo viene en una plataforma, sin sorpresas de costos. Fue la opción obvia

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Jean Paul O.

Jefe de Tecnología y Comunicaciones

Medical Devices

### "Audara como solución de atención a nuestros clientes y comunicación interna"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 12, 2021

Mi experiencia con el sistema durante estos años ha sido muy buena; el contar con una plataforma en cloud y constante evolución me permite proyectar nuevos retos en temas de tecnología y comunicación en la empresa. Adicionalmente cuento con apoyo adecuado del proveedor para temas de soporte lo cual me da confianza y respaldo.

Pros

Es rápido y fácil de implementar. Este fue un punto importante para nosotros ya que se diferencia de la mayoría de proveedores que evaluamos, los cuales tienen tiempos más extensos de implementación. Adicionalmente tiene un precio asequible incluso incluyendo canales de comunicación como chat y video respecto a las ofertas que obtuvimos de otros proveedores.

Cons

Podría mejorar la atención al cliente a través de la línea de soporte. Aunque la atención es muy rápida y proveen diferentes canales de comunicación, en ocasiones la atención no está orientada en la satisfacción del cliente, este puede ser un punto para reforzar.

Reasons for choosing Audara

Elegimos Audara porque es una solución flexible a nivel de implementación e integración con otras soluciones, tienen precios cómodos y adecuados a Colombia. Ofrecen un canal de certificación en línea para constante capacitación dentro de los costos del servicio. Contamos con el respaldo directo de su fabricante a nivel de soporte y actualizaciones de la solución.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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