--- title: "Audara Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Audara Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/219842/Audara/" page_type: "product" language: "en" --- # Audara Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Audara ## What is Audara? Audara is an AI-powered cloud call center platform designed to unify customer communication and streamline operations. It connects voice, chat, video, and WhatsApp in a single omnichannel ecosystem built for scalability, security, and intelligent automation. Audara’s SmartAgents are AI-driven conversational agents capable of reasoning, executing multi-step tasks, and maintaining natural, contextual dialogue with customers. Agents and supervisors benefit from the AI Copilot, which provides real-time assistance, insights, and performance summaries during live calls. The AI-driven QA engine autonomously reviews and scores 100% of recorded interactions, ensuring service quality and compliance without human bias. With features like ACD queues, Auto and Preview dialers, post-call surveys, and the OmniScan analytics assistant that lets users “talk” to their data, Audara transforms call centers into intelligent experience hubs. ## What is Audara used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Audara?[Manage this product listing](https://www.g2.com/products/audara/claim_requests/new?auto=true) ## Audara Overview Updated September 2026 AI summary Audara equips organizations of all sizes with call center, auto dialer, and telephony tools, supporting multi-channel communication across voice, chat, video, and WhatsApp. Core features include call center management, logging, monitoring, and AI-driven capabilities such as Copilot and summarization. It integrates with leading CRM and business platforms, and is available via cloud and desktop deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Audara 5.0 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (888) Value For Money 5.0 (3) Value For Money 4.6 (798) Customer Service 4.7 (3) Customer Service 4.7 (819) ## Audara alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) ## FAQs about Audara Overview ### What company size and specific industries is Audara built for? Audara is designed for mid-to-large organizations that need secure, scalable customer engagement across voice, chat, video, and WhatsApp. It fits businesses in sectors that manage high volumes of customer interactions, including service operations, support teams, and other communication-heavy industries. Features and Usability ### What are the key features of Audara? Audara includes AI Copilot and AI Summarization for communication review, plus call management features such as auto dialer, automatic outbound dialer, call routing, call recording, call transcription, and call tagging. It also offers IVR, automated attendant, access controls/permissions, real-time analytics, and multi-channel management across chat, email, voice, and video. Integrations ### Which third-party tools and platforms does Audara integrate with? Audara integrates with 10 third-party tools and platforms, including CRM and business apps such as HubSpot CRM, Salesforce Platform, Dynamics 365, and Zoho CRM, plus collaboration and data tools like Google Docs, Google Sheets, and API Connector. It also connects with Facebook Business Suite, Instagram, Twilio, Make, ChatGPT, Asterisk, and SIP-Trunk. Getting Started and Support ### What training and onboarding options does Audara offer? Audara provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided instruction, webinars present feature overviews, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does Audara offer? Audara provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback on support available, the support experience cannot be assessed here, but the listed channels suggest multiple ways to seek help and self-service information. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Audara supports all three features that reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to improve service consistency and respond to issues more effectively. Call Recording 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI Copilot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Auto-Dialer 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important System that automatically dials calls Collaboration Tools 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Computer Telephony Integration 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Audara 108 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - FCC Compliance: Federal Communications Commission (FCC) compliance - File Transfer: Move files across different systems or networks - FTC Compliance: Federal Trade Commission (FCC) compliance - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Analytics: Provides some level of analytics based on keywords and vocal tones. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial VoiceOnly Pricing available upon request It includes: - webphone - webrtc - sip - voip - acd - call queues - auto dialer - preview dialer - predictive dialer - blaster dialer - ivr - post-call surveys - speech analytics - quality assurance - emotion detection - live transcription - omniscan - smart agents - ai voicebots - ai agents OmniChat Pricing available upon request It includes: - whatsapp - web chat - facebook messenger - instagram - crm - ai copilot - live supervision - dashboards - knowledge base - 360° crm - ai agents - ai chatbots OmniPlus Pricing available upon request It includes: - voip - sip - webrtc - webphone - acd - call queues - auto dialer - preview dialer - predictive dialer - blaster dialer - knowledge base - live supervision - dashboards - ai copilot - cdp - segmentation - copc reports - omniscan - ivr - ai voicebots - ai chatbots - ai agents - omnichannel Infinity Pricing available upon request Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Make](https://www.capterra.com/p/154278/Integromat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CA Carlos A. F. CEO Law Practice ### "Plataforma robusta y flexible para operaciones de contacto a gran escala" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2026 En Kyrios adoptamos Audara como columna vertebral de nuestras operaciones de contacto multicanal, y ha respondido muy bien a las exigencias de un entorno regulado y de alto volumen. La combinación de automatización, atención humana y soporte cercano nos ha permitido mejorar la eficiencia de nuestras campañas. La recomendamos a organizaciones que buscan una solución robusta y adaptable, sin costos ocultos y con precios accesibles incluso para pequeños negocios. Y siendo más específicos, el módulo de Speech Analytics nos ha dado una visibilidad sobre la operación que no creíamos posible. Es una funcionalidad que sí agrega valor: impacta todos los canales, de voz y de texto. Pros Lo que más valoramos de Audara es la flexibilidad de su plataforma para orquestar operaciones de contacto a gran escala. En Kyrios gestionamos campañas de normalización de cartera para clientes del sector energético, y necesitábamos una herramienta capaz de integrar canales de voz y WhatsApp sobre una misma base de datos. Audara nos permitió construir flujos de atención automatizados —incluyendo agentes conversacionales con IA— y combinarlos con la gestión de nuestro call center sin depender de múltiples proveedores, y sin costos ocultos. Un punto que para nosotros marca la diferencia es el CRM integrado: podemos crear CRMs ilimitados dentro de la misma plataforma, de modo que cada campaña trabaja sobre su propia base de datos sin integraciones externas. La capacidad de diseñar lógica de enrutamiento a la medida, capturar información estructurada y transferir contactos a asesores humanos en el momento adecuado ha sido clave para nuestra operación. El acompañamiento del equipo de producto también ha sido un diferencial importante. Cons La plataforma es muy potente, y esa misma profundidad implica una curva de aprendizaje inicial para aprovecharla al máximo. Buena parte del comportamiento más fino de ciertos módulos se entiende mejor sobre la marcha y con apoyo del equipo técnico, por lo que una documentación aún más granular ayudaría a acelerar la autonomía de equipos nuevos. Lo vemos como un aspecto natural en una herramienta de este alcance más que como una limitación de fondo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Erika M. Key Accounts Manager Construction ### "La mejor suite de Contact Center Omnicanal que hemos visto hasta ahora" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 Después de evaluar varias opciones, Audara fue la opción obvia. Nos ayudó a escalar rápido sin sacrificar calidad en la experiencia del cliente. Honestamente, hoy no podría trabajar sin él. Es un game changer para CX. Punto. Pros Manejamos un contact center que es la puerta de entrada para clientes interesados en nuestros proyectos de renovación de hogares. Evaluamos como 15 proveedores diferentes antes de decidir. Audara simplemente nos dio el mejor costo/beneficio. Lo que realmente nos sorprendió es que la IA aquí no es un adorno—funciona. Se integró naturalmente a nuestro flujo diario en WhatsApp, Instagram, Facebook y webchat. Los chatbots y voicebots transformaron cómo atendemos. El módulo de QA es donde realmente brilla: análisis de texto, speech analytics, detección de emociones en tiempo real, transcripciones automáticas y reglas de cumplimiento todo junto. Audara audita métricas, detecta problemas y genera sugerencias en segundos—sin intervención manual. La interfaz también ayuda. Es moderna, fácil de usar, nada confusa. Cons Tiene API e integraciones sólidas, pero el catálogo podría ser más amplio. Hay momentos en que necesitas integraciones custom que, de estar preconfiguradas, simplificarían bastante las automatizaciones entre sistemas. Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Five9](https://www.capterra.com/p/132405/Five9/) [wolkvox](https://www.capterra.com/p/193276/wolkvox/) Reasons for choosing Audara Evaluamos varios, y al final evaluamos a conciencia estos tres ademas de Audara: Five9, Wolkvox y NICE CXone Mpower. Nuestra conclusion unanime fue Audara, ya que nos ofreció el mejor balance costo/beneficio. Five9 y CXone tienen interfaces robustas pero complejas, con curva de aprendizaje alta. Wolkvox parecía más accesible al inicio, pero sus costos ocultos—licencias adicionales por canales, integraciones custom, y módulos de IA separados—lo hicieron prohibitivo a escala. Audara combinó lo que necesitábamos: (1) IA que realmente decide y actúa, no solo automatiza; (2) omnicanal verdadero integrado sin fragmentación en WhatsApp, Instagram, Facebook y webchat; (3) QA con speech analytics y análisis de emociones en tiempo real—crítico para nuestro contact center de proyectos inmobiliarios. Con Audara, todo viene en una plataforma, sin sorpresas de costos. Fue la opción obvia Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jean Paul O. Jefe de Tecnología y Comunicaciones Medical Devices ### "Audara como solución de atención a nuestros clientes y comunicación interna" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 12, 2021 Mi experiencia con el sistema durante estos años ha sido muy buena; el contar con una plataforma en cloud y constante evolución me permite proyectar nuevos retos en temas de tecnología y comunicación en la empresa. Adicionalmente cuento con apoyo adecuado del proveedor para temas de soporte lo cual me da confianza y respaldo. Pros Es rápido y fácil de implementar. Este fue un punto importante para nosotros ya que se diferencia de la mayoría de proveedores que evaluamos, los cuales tienen tiempos más extensos de implementación. Adicionalmente tiene un precio asequible incluso incluyendo canales de comunicación como chat y video respecto a las ofertas que obtuvimos de otros proveedores. Cons Podría mejorar la atención al cliente a través de la línea de soporte. Aunque la atención es muy rápida y proveen diferentes canales de comunicación, en ocasiones la atención no está orientada en la satisfacción del cliente, este puede ser un punto para reforzar. Reasons for choosing Audara Elegimos Audara porque es una solución flexible a nivel de implementación e integración con otras soluciones, tienen precios cómodos y adecuados a Colombia. Ofrecen un canal de certificación en línea para constante capacitación dentro de los costos del servicio. Contamos con el respaldo directo de su fabricante a nivel de soporte y actualizaciones de la solución. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.