# Captyn Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Captyn the right Swim School solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219862/Captyn/reviews --- Captyn 4.8 (14) [View alternatives](https://www.capterra.com/p/219862/Captyn/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Captyn Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GD Glen D. Team Admin Sports Used the software for: 2+ years ### "Really incredible product! " January 14, 2025 5.0 It has been fantastic. Training new coaches or instructors on the app takes a few minutes, it used to take literally weeks on our previous software. Pros User friendly and great mobile experience for all of my coaches and customers! Cons I wish I could run a whole swim meet on Captyn, the entry system is great, I wish we could just use Captyn for the whole meet. Maybe some day! Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Captyn Much more comprehensive and mobile friendly solution. It just seems newer. Review Source AH Ariel H. Director of Communication and Online Education Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent user registration software " June 27, 2022 5.0 Overall I thoroughly enjoyed working with the Captyn team. They were absolutely wonderful on the customer support front and they were very engaging with the training on the backend. Whenever I had questions they were extremely accessible and made the experience the best that possibly could have been. Pros Ease of user registration, customer support was incredible, training and setup help was great. Cons Sometimes getting to a feature on the back end resulted in me getting turned around. I think the more you use the product the easier it will be, especially if you are running multiple clinics, classes etc. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Looking for a registration system vs just an online form. Review Source Response from Captyn July 27, 2022 Thank you so much for your positive feedback! Glad to see an organization like yours that uses Captyn in such an innovative way! MP Marty P. Director of Swim Lessons Sports Used the software for: 1-2 years ### "EMAC's Scheduling Experience with Captyn" January 7, 2025 3.0 We began with Captyn during the COVID pandemic and with their guidance reshaped our lessons program. Unfortunately we felt like we BETA testing the software. Pros Ease of scheduling and reports/analysis available. Cons Private lessons could be "purchased" by swimmers without confirmation that an instructor was available. Switched from [SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/) Team Unify did not have the reports we needed or the scheduling abilities. Review Source CO Chad O. CEO/Co-Owner Sports Used the software for: 6-12 months ### "Great Product! Even Better Customer Service!" June 28, 2022 5.0 Captyn is phenomenal. The product is top notch. However, what's even better is the incredible customer service provided by Captyn leadership. I value being able to pick up the phone and/or getting a quick response time from an email. These guys get it! They provide the highest quality of customer service that I've seen in the 20+ years in the swimming/coaching industry! Pros The product is great - it's easy to use. The ability to use it on phone's and/or tablets is a huge plus. Very customer friendly. Cons Captyn is constantly evolving. It is missing a few small items, but leadership continues to provide updates and bug fixes to make the product better and better. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing Captyn Just felt right - we couldn't be happier with our decision. We feel like we are on the ground floor of a HUGE product that will lead the swim school industry soon. Switched from [SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/) Plain and simple - high-quality customer service! Review Source Response from Captyn July 27, 2022 Thank you so much for this incredibly positive feedback! We love working with your organization and appreciate you very much! JN Jilian N. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Captyn is a lifesaver!" March 13, 2021 5.0 Captyn makes our day to day life easier. All administrative can be done from a phone or tablet, limiting sitting at a computer. We can communicate with our customers quickly and easily. We can edit our offerings at any time. Captyn has made us more efficient. I like that Captyn can be personalized for fit our businesses needs. Pros Captyn has improved our customer experience and made registering for our services simple. The software is user friendly for administrators as well as consumers. Tasks that used to take (at least) an hour now take only a few moments. Cons I have no complaints-Captyn has been so kind to us. Switched from [SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/) Our previous system was slow & difficult to navigate. As our business grew, we needed a simpler/faster option to improve our customer experience when registering. Review Source Response from Captyn July 27, 2022 Thank you so much for this incredible feedback! We are so glad to see you've been happy with Captyn! KC Kevin C. Assistant Director of Athletics / Head Men's Tennis Coach Higher Education Used the software for: 2+ years ### "Captyn for camps, swim lessons, and other class registrations" June 27, 2022 5.0 Overall we couldn't be more happy. The staff is responsive and eager to help when we do encounter small issues. Pros It's intuitive to use, but the customer support is exceptional. Cons There are some cumbersome components in the more complicated needs that we have. Switched from [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) We felt that the Captyn system more directly suited our specific requirements (we were right). Review Source Response from Captyn July 27, 2022 Thank you so much for these kind words! Good luck to all of your teams this year! MS Maria S. Team Manager Sports Used the software for: 2+ years ### "Top Notch Program" March 13, 2021 5.0 Old fashioned paper lesson schedules that would have to be written and rewritten multiple times. Being tied to less versatile programming because it was difficult to handle a lot of options. Pros Ease of use is my favorite thing! It’s intuitive and leads our customers along quickly through registration. Cons I have no ‘cons’ as this was a game changer for us! Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing Captyn Our pages look just how we want them to look. The others were not nearly as customizable as we would have liked. And ease of use is a big selling point for us! Review Source Response from Captyn July 27, 2022 Thank you so much for these kind words! We love working with your organization! AE Alexis E. Executive Director Recreational Facilities and Services Used the software for: 1-2 years ### "Captyn Review - 10/2024" October 3, 2024 5.0 We used Captyn for a few years and overall had a great experience. Pros The software was very easy to use and customize. Cons There was no portal for user management, and it was difficult to find customer forms following completion. Review Source LS Logan S. Head Swim Coach/Aquatics Director Sports Used the software for: Less than 6 months ### "Incredibly Satisfied " June 28, 2022 5.0 Unbelievably satisfied and excited to share with colleagues and coworkers that switching to using Captyn can vastly improve their operations and the quality of their work life. Pros It saved me so much time in setting up the program offerings — the whole setup process is easy, surprisingly quick, and thorough. Registration, Day 1 check-in, and payment processing used to be a nightmare every session — to say nothing of the flood of calls, emails, and drop-ins to ask random questions about the program. Captyn has enabled us to cut the time spent on inquiries by at least 90% and let us focus on offering a quality program. Less than 1% of users had problems figuring out the website, and it was user error in every case). Literally 99% of our 500 customers registered with total ease. We’ve received repeated feedback from returning and new customers that the switch to Captyn has made the process so much easier, and I can’t stress enough how much easier it has made my job as the Director. Cons I really don’t have any complaints about the software. It does everything that I need it to do. There are 1 or 2 features that I thought could marginally improve things in my specific case, but they are not necessities at all — just a few things that could save even more time. I am so happy with the software. Reason for choosing Captyn Captyn had no initial startup cost, which was good because we had no initial budget. I was aware that other products with a similar pricing structure existed, but after my demo with \[SENSITIVE CONTENT\], I knew Captyn was exactly what I had in mind when I started looking. Once you find what you’re looking for, you stop looking!I have used teamunify in the past (quite literally one of the worst user experiences I’ve ever had with software, and I think about 100 swimmers’ parents would back me up on that), and I used Ryzer a bit over the summer while working at another college’s swim camp. Ryzer was okay, but was nowhere near the ease of use that Captyn offers. I know it has other uses, but we needed what Captyn offers and not the recruiting/database functionalities that Ryzer also offers. We’ve talked about making the switch, so we’ll likely be scheduling a demo to explore the option. Review Source Response from Captyn July 27, 2022 Thank you so much for this great feedback! We love working with your organization! Go Koalas! AC Anastasia C. Director of Quest Swim School Sports Used the software for: 6-12 months ### "Love Captyn" July 6, 2022 4.0 We've had a great experience with Captyn. Definitely room to improve but the customer service is very responsive and amazing. So thankful we've found this platform! Pros Easy to learn and very organized, clear. Love the links and filter options for looking for classes. I love that it's paperless. LOVE customer support. Cons There are some difficulties with assigning instructors and unassigning instructors easily. Deleting classes that had students in it before is difficult. So maintaining organization of the schedule can be challenging. Also, there is no customer education tools! So, we've spent time developing "how to" infographics for families using the platform. Various Review Source Response from Captyn July 27, 2022 Thank you for the positive review! We are so glad we have been able to address these concerns and are thrilled you are so happy using and recommending Captyn. Additionally, we want to thank you for the cons you listed. Your initial reporting of them helped us to improve our user experience, thus improving our platform. As discussed, we're pleased to report that these concerns have been resolved. We love our partnership with your organization and enjoy the open lines of communication with you as we are always striving to put out the best platform possible. We can't wait to show you what is next. MN Mary N. Director Sports Used the software for: 2+ years ### "Best registration system for swim lessons " March 16, 2021 5.0 After years in the swim school business and countless different registration systems/methods, Captyn has streamlined all parts of the business. From an administrative side, Captyn allows for quick account look- up, billing & invoices all in one “paperless” spot. As an instructor, Captyn keeps track of all lessons and allows easy communication with patrons. From a participants angle, Captyn makes finding classes, registering and keeping track of charges so simple. Pros Captyn makes looking up registrations, billing or waitlist spots so easy. Most of my time is spent on the pool deck. So, when a parent has a question about registration, billing, etc. I can help them quickly on my phone or tablet with just a few clicks and without stepping into the office. Captyn makes my job easier! Cons I don’t have a bad word to say about Captyn. The software is easy to use and customizable. Customer support is always willing to help if something goes wrong. Review Source Response from Captyn July 27, 2022 Thank you a million times over for these extremely positive words! Please do not hesitate to let us know how we can improve our platform in any way! GM Glenn M. Co-Founder Sports Used the software for: 1-2 years ### "Captyn has saved us time and money" July 4, 2022 5.0 Very satisfied with Captyn. From its ease of use, to modern design, to our ever-growing understanding of customizing the sign-up process with products. We're excited about the future. Pros It's intuitively designed so that if we need to, training a new camp \[SENSITIVE CONTENT\] is simple. It's be very smooth during a transition from another platform, and we've used it now for all our camps. Cons There's always a slight learning curve when moving from one platform to another. With that said, this was a short learning curve, and once done (literally a day), then all has been good since. Review Source Response from Captyn July 27, 2022 Thank you so much for the kind words! We were so happy to see all your camps and clinics in action on Captyn! RE Russ E. Owner Sports Used the software for: Less than 6 months ### "Head and shoulders above the rest." February 3, 2023 5.0 I have been a coach member of USA Swimming for 32 years. I have run swim lesson programs by every major organization from YMCA to Red Cross to SwimAmerica. I've tried every class management and billing platform on the market and Captyn is the best. If you want to spend your time and energy running a great program and providing outstanding customer service instead of stuck at a computer screen for hours each day, there's only one real choice; get Captyn. Pros It is intuitive and easy for the "non-tech" person to use. Cons It costs more than other products in this space. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/)[SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/) Reason for choosing Captyn Ease of use. Switched from [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Too complicated. Review Source Response from Captyn February 8, 2023 Thank you SO much for your kind words! We LOVE working with your organization and are always striving to improve our product based directly on the feedback we receive from groups like yours! Thank you again for this thoughtful review! WR Will R. Swim teacher E-Learning Used the software for: 6-12 months ### "Every swim school should use Captyn " January 18, 2023 5.0 Pros Ease of use and accessibility makes it easy to run clinics and programs. Cons None, there really isn’t any downside to Captyn Review Source Response from Captyn January 23, 2023 Thank you so much for the kind words! We appreciate your praise and love working with your program! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.