# Channel Gate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Channel Gate the right eCommerce solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219902/Channel-Gate/reviews --- Channel Gate 4.6 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Channel Gate Ease of use 4.1 Customer Service 4.3 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Account Manager Wholesale Used the software for: 2+ years ### "Channel Gate Recommended" May 18, 2021 5.0 Channel Gate provides excellent training and customer service/support. I highly recommend the software. Pros It is easy and quick to get items listed online. Whether doing a bulk upload or single entry, it is a quick and easy to complete. The reports available to review performance are well done. Cons Sometimes the images require manipulation before Channel Gate will accept. Reason for choosing Channel Gate Required by Cymax. Review Source Response from Cymax Group May 20, 2021 Thanks for the feedback. Image manipulation is a big part of eCommerce for sure. Every marketplace has its own image requirements and Channel Gate's Content Scoring feature guides your assets so they can actually get published. Also, we do offer graphic design as a paid service if you ever need a hand. PR Paola R. eCommerce Coordinator Furniture Used the software for: 1-2 years ### "Very user friendly though not all features work all the time" May 18, 2021 4.0 Pros I like how user friendly it is. If we have a new employee training for ChannelGate it tends to be very easy. The Seller Intelligence Platform is very useful along with the Order Management feature. Cons All the features on ChannelGate are great except they aren't always functional daily. In the Order Management tab there are times where it states we have "zero" orders to check. After continuously refreshing the feature typically isn't available until the end of the day which causes delay in reporting on our business end. Along with Order Management the Seller Intelligence Platform is about the same. The BI reports that are available currently are not functional and this has been going on for 2 days now. Review Source Response from Cymax Group May 20, 2021 Thanks for your feedback. I'll make sure our product team is notified that they could make improvements to the Order Management, that feature is still being developed. Also, we'll make sure the reporting is getting looked at. If you want to email any details around any of your concerns our product team is listening - support@channelgate.io - thanks again. DS DeShun S. eCom Manager Furniture Used the software for: 2+ years ### "Safco CG Review" May 18, 2021 4.0 It was presented to be user friendly but it is not. I am not allowed to see all of the related data needed. Pros Ease of writing product details & specifications Cons Adding product images with white backgrounds is super frustrating. Reason for choosing Channel Gate It was selected before my time. Review Source Response from Cymax Group May 20, 2021 Thanks for the feedback. We do offer paid graphic design services if you want help creating product images on white backgrounds. The white backgrounds are necessary for top marketplaces. If you can tell us the specific data that you're looking for we can make a feature request to add the data you want to our Seller Intelligence dashboards. Let us know what data you need - support@channelgate.io JC John C. CEO Furniture Used the software for: 2+ years ### "User Friendly and Data Effective!" April 9, 2021 5.0 Overall we are very satisfied with the transparency Channel Gate data offers us. Pros Nagivating through Channel Gate is very easy, even for those who are not "tech savy". This is what Vendors like Lilola Home looks for since we are also about collecting data and efficiency. The interface allows new and current users to search and navigate with ease, whether its creating new listings, white label listings, checking marketplace items, and running data reports. Cons Nothing really stands out in terms of dislikes. I would suggest a search bar that can take you directly to whatever you are searching for relative to your Channel Gate account. Review Source Response from Cymax Group May 20, 2021 Thanks John, we really appreciate your business. Looking forward to continued success. JB Jordan B. Director of eCommerce Furniture Used the software for: 2+ years ### "User Friendly Automation" April 9, 2021 5.0 It's one of my favorite platforms above all others. The data is beautifully translated, the interface is user friendly, and the team behind Channel Gate is helpful and efficient. Pros The product management is all concentration in one seamless location. Bulk exports/imports are easily manipulated thanks to insightful error reports. The seller intelligence platform is a pictorial glimpse into customer insights and buying trends without having to be an expert in Google analytics. Cons The monthly cost can be a bit of a push for smaller partners, but I feel that it elevates the understanding of the business model and makes implementation of new products and overall product editing a breeze. Review Source Response from Cymax Group May 20, 2021 This is a great review, thank you Jordan. JP Jeff P. Sales Representative Furniture Used the software for: 2+ years ### "Great Product Managing Tool" May 18, 2021 5.0 After getting to know the steps in the process for using Channel Gate, I find it to be one of the best vendor portals I've worked on. Pros Allows me to control product content, and make adjustments. Helps me monitor our products on the Marketplaces. Cons The product submission process is sometimes finicky. I had to learn "tricks" to get submissions approved. Having to submit multiple times is time consuming. Plus, it takes way too long for new submissions to be reviewed. I have waited over a minute for the result message, and when you're adding more than a hundred new SKU's - that's a lot of time in your day. Review Source Response from Cymax Group May 20, 2021 Thanks for this review Jeff. We're very happy you see Channel Gate as one of the best. Our product team has improved the platform speed this month. If there's a certain sticking spot please continue to let us know. I'll highlight your submission timing concern for the team. Maybe our vendor specialists can help your bulk product uploads to speed things up - I'll flag this review for them. DT Dave T. Director of Sales & Marketing Consumer Goods Used the software for: 1-2 years ### "Worth a try" May 18, 2021 4.0 Pros Easy to use and deploy, lots of features. Cons Lack of resources to learn how to use all the features. Review Source Response from Cymax Group May 20, 2021 Thanks for your feedback Dave. We do have a knowledge base of support articles that we know we can improve - https://channelgate.zendesk.com/hc/en-us If there's a specific feature you want to see covered please email us: support@channelgate.io Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.