# Graphus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Graphus the right Email Security solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219920/Graphus/reviews --- Graphus 4.3 (27) [View alternatives](https://www.capterra.com/p/219920/Graphus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Graphus Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews TW Tristan W TechnicianInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Graphus is a strong product with a good community backing its feature creation, it has minimized our monthly downtime due to users clicking on malware links and user queries.“ November 23, 2021 Daniel M Founder & CEOManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “It lacks an open API and only really integrates with KASEYA products... let us integrate it with our native tools please.“ September 10, 2021 SP Steve P Director of Security & Professional ServicesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “The Employee Shield feature along with user training is the perfect combination for much greater email security.“ January 27, 2022 AN Andrew N Senior TechnicianComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “Difficulty in seeing ALL client emails and statistics in one place, far too much scrolling around to find information.“ November 18, 2021 MM Max M Technical ManagerTelecommunications, 11 - 50 employeesUsed the software for: 1-2 years. “It works well, easy to integrate with Office 365, Easy to understand management“ January 27, 2022 PC Philip C Soolutions ArchitectInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Even when I report a \[safe\] email address as 'safe' it continues to flag the address as suspect“ November 23, 2021 SL Shawn L Systems AdministratorInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The software is easy to use and is constantly learning the email dynamics of the organization. “ January 27, 2022 Skye F IT Field TechnicianInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The UI is difficult to navigate and could be improved.“ January 27, 2022 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel M. Founder & CEO Management Consulting Used the software for: Less than 6 months ### "An Excellent piece of critical IT Stack" September 10, 2021 5.0 It is a critical product for our clients and provides an essential service - processing over 500,000 emails a month and blocking 1000s of malicious and suspicious crap that had otherwise made it past Microsoft Exchange filters and rules. Pros Fast implementation, basically on AUTOPILOT with few man hours needed past the "training" phase for the AI (1-2 months). Cons It lacks an open API and only really integrates with KASEYA products... let us integrate it with our native tools please. Also, lacks a few basic QOL features like a dedicated SPAM list, etc. Alternatives considered [IRONSCALES](https://www.capterra.com/p/201112/IRONSCALES/)[SpamTitan](https://www.capterra.com/p/168436/SpamTitan/)[Proofpoint Email Protection](https://www.capterra.com/p/175873/Proofpoint-Email-Protection/)[MimeCast Email Security](https://www.capterra.com/p/119826/MimeCast-Email-Security/) Reason for choosing Graphus It was best at what it did and fit into our "Best-of-Breed" IT Stack. We demo'd 5 solutions and Graphus won out. Review Source VR Verified Reviewer Mr. Information Technology and Services Used the software for: 6-12 months ### "Trust Graphus!!" January 27, 2022 5.0 Very positive overall experience. Pros the product is really user friendly and easy ot use. innovative and effective! Cons can surely be improved, dut i didn't find in it a specific bad-spot. Alternatives considered [SpamTitan](https://www.capterra.com/p/168436/SpamTitan/) Reason for choosing Graphus we use both, for different customers' categories and needs. Review Source AB Abraham B. IT Administrator Information Technology and Services Used the software for: 1-2 years ### "IT Administrator" May 9, 2025 2.0 Stressful when clients ask for a history of a spam email have to check two platforms, both Graphus and Microsoft I can't wait for the contract to expire before moving out. Pros Nothing it's annoying, not friendly, what's the point when Microsoft is filtering it too Cons Very difficult looking up email caught in spam, etc. Alternatives considered [IRONSCALES](https://www.capterra.com/p/201112/IRONSCALES/) Reason for choosing Graphus It was a mistake to listen to a sales rep. Review Source Morrelle M. President Information Technology and Services Used the software for: 6-12 months ### "Great Product" January 27, 2022 5.0 We like it, it check boxes what we need. Pros The banners are hard to miss and the filtering is AI based which means we don’t have to train the software. Cons Feels clunky and the setup takes too long. Alternatives considered [Inky](https://www.capterra.com/p/153507/Inky/) Reason for choosing Graphus My account manager is very good, \[SENSITIVE CONTENT\]. Switched from [Inky](https://www.capterra.com/p/153507/Inky/) Migrating to a new solution with a new company. Our account manager is the best, \[SENSITIVE CONTENT\]. Review Source SP Steve P. Director of Security & Professional Services Computer & Network Security Used the software for: 6-12 months ### "Powerful yet simple to deploy and use." January 27, 2022 5.0 Great experience so far and looking forward to the new features coming soon. Pros Simple to deploy and easy to manage. Management is straight forward and not cluttered with unnecessary options. Portal makes it very easy to analyze suspicious emails. The Employee Shield feature along with user training is the perfect combination for much greater email security. Cons Biggest problem was lack of admin notification options for email alerts. This however is being addressed in the new updates. Alternatives considered [Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/) Reason for choosing Graphus Graphus was much easier to manager and doesn't require creating polices for everything. Switched from [Proofpoint Email Protection](https://www.capterra.com/p/175873/Proofpoint-Email-Protection/) Wanted much greater protection against phishing attacks. Review Source MT Matt T. CEO Information Technology and Services Used the software for: 6-12 months ### "A value added product" May 4, 2021 4.0 Pros The integration and setup is pretty seamless. The fact that we integrate with other Kaseya products, our customers are shared among our account, essentially it’s a flip of the switch to enable a customer vs manually entering 1x1. Cons There isn’t much that we “least like”. The UI is decent but limited for administrators. I am hoping that a more up to date UI and some addition admin functionality will come soon. Reason for choosing Graphus We run a multilayered solution. Graphus is not the only solution we utilize in our solution offering - however it enhances it. There are items that Graphus doesn’t detect and alert on, that our other products do, and vice versa. Everything plays well and nice together. Switched from [IRONSCALES](https://www.capterra.com/p/201112/IRONSCALES/) We signed up for iron scales and some basic functionality wasn’t available and the UI was pretty dated. Review Source ZK Zachary K. Director Information Technology and Services Used the software for: 6-12 months ### "Graphus- Good stuff" September 10, 2021 5.0 Over all experience has been positive and I am impressed with the platform. Pros I like most about this software that it is easy to use, works well, banners are accurate and helps our clients in the fight against phishing attacks. Cons Setup when I did it was a manual process, they have probably improved it since then. Alternatives considered [Inky](https://www.capterra.com/p/153507/Inky/)[Vade](https://www.capterra.com/p/165162/Vade-Secure/)[Barracuda Impersonation Protection](https://www.capterra.com/p/178588/Barracuda-Sentinel/) Reason for choosing Graphus Fit well into our Kaseya stack, simply put. Review Source AN Andrew N. Senior Technician Computer Networking Used the software for: 6-12 months ### "Pretty good" November 18, 2021 5.0 Quite good overall. Support was a bit mixed, Quick enough, but a whole LOAD of unnecessary status updates on tickets - Seemed every single question I had has to be passed on to the dev team? Pros The banners are a very good idea. The \[SENSITIVE CONTENT\] impersonation detection is very robust. Setup was quite easy and the hit rate was quite high. Cons Difficulty in seeing ALL client emails and statistics in one place, far too much scrolling around to find information. Users became very blind to the banners VERY quickly as in the beginning they are on EVERYTHING. We would receive complaints from users about Graphus "Missing" emails - that were VERY clearly marked BEWARE OF THIS EMAIL. The sending bad emails direct to trash was a good idea, but I don't think it gave users enough chance to save emails Graphus tagged incorrectly, leading to at least one client opting to remove it entirely. Review Source TW Tristan W. Technician Information Technology and Services Used the software for: 1-2 years ### "An MSP's Technicians experience with Graphus" November 23, 2021 4.0 Graphus is a strong product with a good community backing its feature creation, it has minimized our monthly downtime due to users clicking on malware links and user queries. I believe that in the time that I have used Graphus, its Ease of use has gotten better as well as functional feature improvements and I am excited to see what they come up with next. Pros 1\. The software intergration is simple and seamless. 2. The features that are brought out are relevant and needed. 3. Once users are informed on how the product works, user escalation due to suspicious email requests are minimized. 4. Malware download and User clicking on links has dramatically decreased. Cons 1\. The employee shield banner could use more configuration options. 2. The search feature to find an email could use more ease of use. Review Source VR Verified Reviewer System Analyst Computer & Network Security Used the software for: 1-2 years ### "Total Reliability " September 11, 2021 5.0 A fantastic experience from beginning to end. Pros If any issue in the deployment of the configuration arises, a support member is available immediately. Cons I had no issue getting a Organization setup in Graphus. The instructions were specific and to the point. A wonderful experience throughout the configuration. Review Source SL Shawn L. Systems Administrator Information Technology and Services Used the software for: Less than 6 months ### "AI Protection at its finest" January 27, 2022 5.0 We purchased this product specifically for a company that was having these types of issues and it has really cut down on the number of support calls we would receive from them concerning emails with malicious Pros The software is easy to use and is constantly learning the email dynamics of the organization. The feature to identify company executives helps protect against scams that older administrative assistants and people that aren't as up to date on the current scams being ran against companies could likely fall for. intent. Cons I would like to see the onboarding experience simplified. It requires quite a few custom permission that have to be set on the back end. Would be nice if some type of power shell script could be ran against the 365 environment to help set all these and make onboarding a little easier. As an MSP I would also like to send alerts to an email address outside of the protected domain. Review Source MM Max M. Technical Manager Telecommunications Used the software for: 1-2 years ### "Graphus is really great and good value" January 27, 2022 5.0 Its been really great Pros It works well, easy to integrate with Office 365, Easy to understand management Cons It took a while for some better branding changes to happen, hopefully this will improve soon. Reason for choosing Graphus Good pricing Review Source MP Matthew P. IT Manager Information Technology and Services Used the software for: 1-2 years ### "IT Manager Review" November 23, 2021 4.0 Good. Pros Ease of deployment was one of the things I liked most. Also the AI features seemed cool. Cons Initially the user interaction seemed like a good idea but users didin't seem to want to action reporting and putting your password into a webpage is the behavious we're trying to discourage. Review Source MC Marcos C. IT Manager Government Administration Used the software for: 6-12 months ### "User-friendly both front-end and back-end" November 18, 2021 5.0 Pros The functionality. It was easy to deploy to our organization. Easy learning curve for end-users. Cons Missing from its features is the ability to pull mail logs. Both sent and received. Review Source AR Aniel R. IT Supervisor Computer & Network Security Used the software for: 6-12 months ### "Great Tool for Email Security" January 27, 2022 5.0 Pros Easy of Use, they send the emails directly to your deleted folders Cons Setup was a pain specially with all the permissions you have to manually do Review Source aD alan D. IT Manager Information Technology and Services Used the software for: 6-12 months ### "Graphus Admin Review" February 3, 2022 5.0 Pros Very easy implementation and great user friendly admin portal Cons it does take a while for the AI to identify what is spam and what isnt. Review Source CH Charles H. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Non-Profit Executive Director Review" November 18, 2021 5.0 Pros Integration has been very easy, it comes highly recommended by I.T. people in the field. Cons None so far, I know I.T. is happy, so that makes me happy. Security is a major focus for us here and HIPAA compliance is mandatory. We like Graphus. Review Source EZ Eric Z. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great Results With Graphus" January 27, 2022 4.0 I have been very happy with the experience using Graphus so far. I feel it is doing the job of protecting both me and my clients' from security attacks. Pros I like how easy it is to configure, and the fact you do not need to make any DNS changes. This is huge as I do not have access to all clients' DNS records for their domains. Cons I feel I get a lot of alerts in my PSA, but from the sounds of the most recent product announcement webinar, it sounds like this is being addressed and cleaned up. Alternatives considered [IRONSCALES](https://www.capterra.com/p/201112/IRONSCALES/)[Proofpoint Email Protection](https://www.capterra.com/p/175873/Proofpoint-Email-Protection/) Reason for choosing Graphus Price and current Kaseya relationship Switched from [Vade](https://www.capterra.com/p/165162/Vade-Secure/) Did not feel their system was catching/blocking enough of the threats that came through. Review Source BP Bob P. CEO Information Technology and Services Used the software for: 6-12 months ### "Final Line of Defense for the most clever phishing attacks" April 21, 2021 4.0 Pros Using the social graph to understand what is usual and customary email content helps locate the last layer of linking spam and phishing emails. Using the user base to collectively process the suspect items into trusted and not trusted classification with organization-wide remediation in real-time sets the product above the rest. Cons Onboarding and setup require some Office 365 settings that can not currently be scripted and require manual and someone what tedious configuration. Review Source AL Andrew L. Director of IT & Cybersecurity Hospital & Health Care Used the software for: Less than 6 months ### "Sounded better than it works in reality" December 2, 2021 1.0 Again - easy to use and deploy. Has very few configurable features. Doesn't keep Spam,Phishing, Junk email out of the inbox. Pros Easy to deploy and manage. Absolutely love the message headers within an email to warn users (when they appear and work). Cons Pretty much everything still lands in a user's inbox which is a nightmare if you have any "clicky" user. Proofpoint did a MUCH better job at keeping these out of the inbox. Review Source PC Philip C. Soolutions Architect Information Technology and Services Used the software for: 6-12 months ### "Doesn't work as advertised" November 23, 2021 1.0 Thumbs down Pros flags outside email \[but that's not saying much - I could just as easily have made a dumb script/rule\] Cons For something that is supposed to 'learn' it doesn't do a very good job of it. Even when I report a \[safe\] email address as 'safe' it continues to flag the address as suspect Review Source VR Verified Reviewer IT Field Technician Information Technology and Services Used the software for: 6-12 months ### "Good Protection for your email" January 27, 2022 4.0 Pros I really like how easy it is to implement it. Cons The UI is difficult to navigate and could be improved. Review Source BS Bryce S. VP Information Technology and Services Used the software for: Less than 6 months ### "Excellent cyber protection for our customers at affordable price " September 10, 2021 4.0 Pros Excellent reports in the dashboard which are easy to understand | We use a few other Kaseya products so this was an easy add for our technical team and the set-up has been ease to deploy to our customers. Cons Only thing so far is we would like to see improved end-user training material and videos Review Source JM Joseph M. Account Manager Computer Networking Used the software for: Less than 6 months ### "One user can protect the entire company" September 10, 2021 5.0 Handles the domain names with 1 letter missing or changed plus newly created domain names. Pros The fact that a phishing email can be identified and then Graphus will remove it from all other user's inboxes is fantastic Cons Still need to be concerned about the 1 user that will click on anything Review Source LH Luis H. Director of IT Retail Used the software for: Less than 6 months ### "AI That works " November 10, 2021 5.0 Just starting to use tool. Pros The AI deffinetly made some improvements wiht our mail security and end-user engagement . Cons More self-service tools for end users .. Review Source Similar Products Featured