# IT2M Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IT2M Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/220031/IT2M --- # IT2M Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) IT2M ## What is IT2M? IT2M is a complete solution for managing IT services (ITSM) and corporate services areas (ESM). Adherent to ITIL, it has powerful tools such as workflow, automatic rules, KPIs and dashboards for management and intelligent forms. IT2M can be used in the Service Desk, in the Shared Service Centers and in the SAC. It is perfect for outsourcing companies as it allows the registration of several companies, with the possibility of choosing different SLAs per company. ## What is IT2M used for? [Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IT2M?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://it2m.com.br&name=IT2M) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IT2M 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price R$20 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## IT2M alternatives Highest Rated [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about IT2M Overview ### What company size and specific industries is IT2M built for? IT2M is designed for IT and shared services teams in small, medium, and large companies. It also targets outsourcing companies that need a tool for managing those functions across different business sizes and operating environments. Features and Usability ### What are the key features of IT2M? IT2M includes incident management, problem management, change management, and support ticket management for IT service operations. It also offers CMDB, asset lifecycle management, contract/license management, and configuration management, plus self service portal, service catalog, workflow management, analytics, and reporting & statistics. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does IT2M integrate with? IT2M integrates with LDAP Manager and SOTI MobiControl. These integrations cover identity and device management connections, giving IT2M a focused set of third-party platform links for directory access and mobile device control. Getting Started and Support ### What training and onboarding options does IT2M offer? IT2M provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote learning, webinars cover structured group presentations, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does IT2M offer? IT2M provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users several ways to find answers or contact support directly, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases IT2M 34 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Track and monitor efficient handling of all changes/transitions Configuration Management Database Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic R$20.00 Per User,Per Month ## Integrations [ SOTI MobiControl](https://www.capterra.com/p/133554/Soti-MobiControl/)[ LDAP Manager](https://www.capterra.com/p/247238/LDAP-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.