--- title: "IT2M Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IT2M Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/220031/IT2M/" page_type: "product" language: "en" --- # IT2M Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) IT2M ## What is IT2M? IT2M is a complete solution for managing IT services (ITSM) and corporate services areas (ESM). Adherent to ITIL, it has powerful tools such as workflow, automatic rules, KPIs and dashboards for management and intelligent forms. IT2M can be used in the Service Desk, in the Shared Service Centers and in the SAC. It is perfect for outsourcing companies as it allows the registration of several companies, with the possibility of choosing different SLAs per company. ## What is IT2M used for? [Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IT2M?[Manage this product listing](https://www.g2.com/products/it2m/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IT2M 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price R$20 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (785) Value For Money 0.0 (0) Value For Money 4.4 (706) Customer Service 0.0 (0) Customer Service 4.5 (738) ## IT2M alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about IT2M Overview ### What company size and specific industries is IT2M built for? IT2M is designed for IT and shared services teams in small, medium, and large companies. It is also suited to outsourcing companies that need software for managing internal IT and service operations across different business sizes. Features and Usability ### What are the key features of IT2M? IT2M offers incident management, problem management, change management, and service level agreement (SLA) management for IT service operations. It also includes IT asset management, configuration management, CMDB, and asset lifecycle management, plus service desk features such as support ticket management, self service portal, knowledge base management, alerts/notifications, and reporting. Integrations ### Which third-party tools and platforms does IT2M integrate with? IT2M integrates with LDAP Manager and SOTI MobiControl. These connections cover identity and access management through LDAP Manager and mobile device management through SOTI MobiControl, giving IT2M support for core administration and endpoint control workflows. Getting Started and Support ### What training and onboarding options does IT2M offer? IT2M provides in person training, live online sessions, webinars, and documentation to support team onboarding. In person and live online formats support guided instruction, webinars provide scheduled group learning, and documentation offers written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does IT2M offer? IT2M provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users multiple ways to find answers or contact support, though no reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,020 Service Desk reviews Capterra data shows that buyers of Service Desk software rank the following features as their top priorities: - **Support Ticket Management** (**53%** of reviewers rated this feature as critical) - **Incident Management** (**53%**) - **Service Level Agreement (SLA) Management** (**46%**) IT2M supports all three of the features reviewers consider most important: **Support Ticket Management**, **Incident Management**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses track and resolve requests efficiently, manage service disruptions more effectively, and maintain response commitments, allowing teams to deliver more consistent support and improve service quality. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases IT2M 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Change Management: Track and monitor efficient handling of all changes/transitions - CMDB: Configuration Management Database - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Incident Management: Manage and track all disruptions and incidents - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic R$20.00 Per User,Per Month ## Integrations [ SOTI MobiControl](https://www.capterra.com/p/133554/Soti-MobiControl/)[ LDAP Manager](https://www.capterra.com/p/247238/LDAP-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.