# ShopWorks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShopWorks Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more. Source: https://www.capterra.com/p/220055/ShopWorks --- # ShopWorks Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShopWorks ## What is ShopWorks? ShopWorks provides a comprehensive workforce management platform powered by true AI and Machine Learning, forming part of your best-of-breed solutions. ShopWorks is proven to deliver bottom-line benefits through automation, labour and cost optimisation, efficient staff management and engagement. ## What is ShopWorks used for? [Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1500 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShopWorks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.theshopworks.com&name=ShopWorks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShopWorks 4.7 (18) VS. [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) Starting Price £1500 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (18) Ease Of Use 4.6 (85) Value For Money 4.7 (15) Value For Money 4.6 (71) Customer Service 4.7 (18) Customer Service 4.8 (78) ## ShopWorks alternatives [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (3,428)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (4,781)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,841)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/220055/ShopWorks/alternatives/) ## FAQs about ShopWorks Overview ### Which roles and teams benefit most from ShopWorks? ShopWorks is most used by retail operations leaders, store managers, HR teams, finance administrators, and business owners who need tighter control over store activity. These roles use it to manage daily operations, support staffing and employee records, streamline administrative workflows, monitor performance, and keep retail locations running efficiently. Answer based on 18 reviews Overview ### What company size and industries is ShopWorks built for? ShopWorks serves midsize businesses most often at 39%, with strongest use in Gambling and Casinos and Leisure, Travel and Tourism at 28% each. It also supports Small Business at 33% and Enterprise at 28%, with Retail representing 22% of reviewers, primarily for workforce management. Answer based on 18 reviews Features and Usability ### What are the key features of ShopWorks? ShopWorks offers employee scheduling, automated scheduling, shift swapping, and drag-and-drop planning for staffing coverage. It also includes time and attendance tools such as clock in/out, attendance tracking, timesheet management, and online time clock, plus payroll management, compliance tracking, labor forecasting, and real-time reporting. Integrations ### Which third-party tools and platforms does ShopWorks integrate with? ShopWorks connects natively to Ciphr, HRSource, IRIS Cascade, SAP SuccessFactors Work Zone, and SeamlessHR for HR and workforce management workflows. These integrations cover core people systems used for employee data, payroll-related processes, and scheduling-related operations across connected platforms. Getting Started and Support ### What training and onboarding options does ShopWorks offer? ShopWorks provides in person and live online training options to help teams get started. In person sessions allow direct, face-to-face instruction, while live online sessions support guided setup and learning remotely. Getting Started and Support ### What customer support options does ShopWorks offer? ShopWorks provides email/help desk and phone support. It gives users direct ways to reach support teams for questions or issues. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Scheduling 4.6 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Time & Attendance 4.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Timesheet Management 4.6 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task Payroll Management 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Time Off Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Employee Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks ShopWorks 29 features Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Create budgets based on historical data and future projections Track employees' arrival and departure timings for payroll purposes Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Alter the layout and content of reports Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Assign working shifts or tasks to employees based on their availability Predict labor requirements based on past and present data/trends Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Track employee skills, competencies, training & qualifications Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Request, track, and manage time off requests and vacation time Get Advice We can help you find the software with the features you need. Features 4.3 (18) 4.3 Based on 18 reviews ## Pricing Value for money 4.7 (15) Basic £1,500 Per User,Per Month Value for money 4.7 (15) 4.7 Based on 15 reviews ## Integrations [ Ciphr](https://www.capterra.com/p/147124/CIPHR/)[ IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/)[ SAP SuccessFactors Work Zone](https://www.capterra.com/p/190575/SAP-Jam-Collaboration/)[ SeamlessHR](https://www.capterra.com/p/10006912/Core-HR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (18) 4.7 Based on 18 reviews ## User reviews Overall rating 4.7 Based on 18 reviews Filter by rating 5(12) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TR tracy R. store manager Retail ### "good tracking " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2024 very good initially i like the fact how easy it is to use Pros it tarcks all staff on when starting and finishing work Cons the fingerprint does not scan all the time some times i have to reprint repeatly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kaine H. IT Support Gambling & Casinos ### "Its good to have shopworks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 11, 2024 Overall I can not complain, would recommend. Pros Quick customer service response time very good. Cons Email format template could use some improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Siddu B. Cstl Consumer Services ### "Good and fantastic " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2023 Pros Userfree and very fast it is very usefull to me Cons Usage and it's very helpfull to very one Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Emma K. Store Manager Retail ### "Easy to complete " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 18, 2023 Pros It's very easy to compile a weeks rota for staff as you can clearly see when and where staff are needed. It's also very helpful that all accepted holiday requests are automatically added to the rota. Cons Having to scroll on the time off planner to see future months instead of being able to choose the month required on a calendar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rashid M. Finance Manager Leisure, Travel & Tourism ### "Shopworks Is A Valuable Staff Management Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 2, 2023 I found it relatively easy to use with a small amount of training. I am a new user, so I expect there is some functionality which I am yet to discover. Pros It's very intuitive. Easy to navigate and locate information. The reporting function is invaluable in terms of providing key data. Cons Sometimes simple tasks (adjusting pay) are not quite so easy to do. It would help to have guidance with Shopworks to assist in certain areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jayne C. Contract Administrator Leisure, Travel & Tourism ### "ShopWorks portal for our Business needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2023 Ver good and Customer Service response time is very good Pros Annual leave information easy to manage, additional hours recorded, rotas work Cons Not being able to add multiple leave requests for 1 day-ie cannot easily add annual leave and lieu time for 1 shift. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Latoya D. Admin Understudy Gambling & Casinos ### "Shopworks Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 21, 2023 Easy to use Pros Duplication of Rotas and Time off options Cons Individual rota and work log confirmation, there should be an option for group confirmations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Richard S. Manager Gambling & Casinos ### "ShopWorks " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 20, 2023 Shop works shows all rotas and holidays helps plan for future Pros All can view from shop team and areas can plan for future Cons Colours need better coordination and also pages need highlighting better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZB Zeke B. Sales assistant Retail ### "Great app for employees" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2023 Overall I would recommend and I thought it was an excellent app all issues were resolved with support easy to access Pros It made it very easy to clock in and out of work as it was a simple tap of my phone on a scanner. Took less than 5 seconds to clock in and out. Also kept track of hours I worked Cons The layout of the colleague schedule it was sometimes difficult to check when my colleagues were working Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ozan Emrah C. Business Analyst Computer Software ### "Great Software for Production " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2022 Amazing software without any better alternative. Pros It is easy to integrate with other softwares. Production management is amazing. Cons Order integration needs some improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/220055/ShopWorks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)