# ShopWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShopWorks the right Workforce Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220055/ShopWorks/reviews --- ShopWorks 4.7 (18) [View alternatives](https://www.capterra.com/p/220055/ShopWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShopWorks Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ozan Emrah Ç. Business Analyst Computer Software Used the software for: 1-2 years ### "Great Software for Production " May 8, 2022 5.0 Amazing software without any better alternative. Pros It is easy to integrate with other softwares. Production management is amazing. Cons Order integration needs some improvement. Review Source SJ Simon J. Head of Retail Retail Used the software for: 2+ years ### "A Game Changer! Wish we had this years ago!" April 21, 2021 5.0 I have been absolutely delighted with Shopworks, the ease of use for myself and my team, the overall visibility it has provided and the multiple benefits realised by our business. The account manager support provided by \[SENSITIVE CONTENT HIDDEN\] has been excellent. Pros This has honestly been a game changer for the business. We were in the dark ages prior to shopworks, with paper everywhere. Scanning, emailing, copying, posting, phonecall's....you name it we had every time stealer going which simply made our staff scheduling and payroll process inefficient, cumbersome and super frustrating for all involved. The key element for my team is the improved visibility of all store shift patterns, allowing us to align with our footfall data and ultimately drive conversion and deliver payroll savings. We have achieved scheduling consistency across the retail estate. We identified (and amended) a number of strange legacy custom and practises which would have taken months to uncover with our paper based process. The dashboard is really easy to access, navigate with a great layout. Our finance and HR teams have also been far more productive. Finance saving perhaps 10 hours each week on a monday/tuesday and again at month end. HR colleagues experienced a dramatic reduction in store contacts following each pay run. Importantly our store colleagues love this....it provides them with ease of access to their current & future shifts, availability, time off requests and the most important one of all, it has dramatically improved the accuracy of their pay and holiday entitlement, both of which were a constant pain point prior to Shopworks implementation. Our Retail field team have also become far more efficient as a result. Cons Project kick off and the early integration was initially a little "bumpy" however this was driven by a project/account manager who was out of his depth. This was quickly resolved by \[SENSITIVE CONTENT HIDDEN\] and the team. We then moved on to a smooth implementation and successful pilot and roll out. Reason for choosing ShopWorks The Shopworks team were straight forward, transparent, honest and approachable during the pitch process. The fit with our organisation felt good. They were super flexible. Timescales for implementation and costs were favourable. Reference's provided for validation were very positive. Review Source KH Kaine H. IT Support Gambling & Casinos Used the software for: 1-2 years ### "Its good to have shopworks" January 11, 2024 4.0 Overall I can not complain, would recommend. Pros Quick customer service response time very good. Cons Email format template could use some improvement. Review Source KF Kevin F. Regional Operations Director Gambling & Casinos Used the software for: 2+ years ### "Shopworks - Flexible and Adaptable System" July 16, 2021 5.0 Excellent, great product, easy to adapt to our rules, procedures and pay structure, great support team Pros Initial Setup - Shopworks was bought and introduced to my organisation, it was easy to add in our very complicated procedures and rates of pay. Training - End User training was rolled out over 250 venues easily Support - the support was excellent, always on the end of a phone, visits when required, always quick to respond Cons No real issues with the system, problems we encountered were dealt with as we hit them by a very supportive support team. Reason for choosing ShopWorks Adaptability to our systems, support team, price (not a cheap product but when all things were discussed was the best fit, at the most reasonable price for our organisation) sales team were very good Review Source LD Latoya D. Admin Understudy Gambling & Casinos Used the software for: 2+ years ### "Shopworks Review" September 21, 2023 5.0 Easy to use Pros Duplication of Rotas and Time off options Cons Individual rota and work log confirmation, there should be an option for group confirmations Review Source JC Jayne C. Contract Administrator Leisure, Travel & Tourism Used the software for: 2+ years ### "ShopWorks portal for our Business needs" October 18, 2023 4.0 Ver good and Customer Service response time is very good Pros Annual leave information easy to manage, additional hours recorded, rotas work Cons Not being able to add multiple leave requests for 1 day-ie cannot easily add annual leave and lieu time for 1 shift. Review Source AB Ann B. Personnel Manager Gambling & Casinos Used the software for: 2+ years ### "job well done" July 23, 2021 4.0 I find shopworks a bonus to my job, as i can keep a track of all meetings with colleagues in their own portal Pros ease of use, Reports for keeping track of sickness, time off, Holidays. Training tools means you can set goals, reaching everyone at the same time. Cons Would like to see the original not available back as we have quite a few part time and students who cannot work certain days and times. Review Source TT Ted T. President Entertainment Used the software for: 2+ years ### "A Money Saver" April 21, 2021 5.0 Very positive. The core product works really well for our retail and service teams and management. They've listened if we've had a problem and resolved any issues we've had in good time. Bottom line is that it saved us money, continues to do that, so much more than pays for itself. Pros It allowed us to quickly and fairly seamlessly implement a system to manage hours, our biggest variable cost, much better. It saved us money throughout the business on hourly payroll but also helped us see more easily where we could allocate people/hours/money more coherently. And it was, is, great vfm compared with other much clunkier options many of us have used. Cons There was a little bit of customization but that was back in the day and even working with the time difference of UK to USA (we're in multiple states) it wasn't a problem. Reason for choosing ShopWorks People were more interested in dealing with a smaller account. But easier to use and customize, much much better vfm all round. Review Source EK Emma K. Store Manager Retail Used the software for: Less than 6 months ### "Easy to complete " November 18, 2023 5.0 Pros It's very easy to compile a weeks rota for staff as you can clearly see when and where staff are needed. It's also very helpful that all accepted holiday requests are automatically added to the rota. Cons Having to scroll on the time off planner to see future months instead of being able to choose the month required on a calendar. Review Source tR tracy R. store manager Retail Used the software for: 1-2 years ### "good tracking " January 17, 2024 5.0 very good initially i like the fact how easy it is to use Pros it tarcks all staff on when starting and finishing work Cons the fingerprint does not scan all the time some times i have to reprint repeatly Review Source RM Rashid M. Finance Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Shopworks Is A Valuable Staff Management Tool" November 2, 2023 4.0 I found it relatively easy to use with a small amount of training. I am a new user, so I expect there is some functionality which I am yet to discover. Pros It's very intuitive. Easy to navigate and locate information. The reporting function is invaluable in terms of providing key data. Cons Sometimes simple tasks (adjusting pay) are not quite so easy to do. It would help to have guidance with Shopworks to assist in certain areas. Review Source SB Siddu B. Cstl Consumer Services Used the software for: 6-12 months ### "Good and fantastic " December 1, 2023 5.0 Pros Userfree and very fast it is very usefull to me Cons Usage and it's very helpfull to very one Review Source RS Richard S. Manager Gambling & Casinos Used the software for: 6-12 months ### "ShopWorks " September 20, 2023 5.0 Shop works shows all rotas and holidays helps plan for future Pros All can view from shop team and areas can plan for future Cons Colours need better coordination and also pages need highlighting better Review Source JC Jill C. Head of HR Leisure, Travel & Tourism Used the software for: 2+ years ### "User Friendly" April 21, 2021 5.0 Shopworks has helped us to bring in line rotas with demand on staffing and helped us to see what and where we need to focus. This is a great product. Pros Shopworks is easy to navigate and user friendly. Cons Restrictions - it cant do absolutely everything I want it to yet but it is getting there! Reason for choosing ShopWorks Ability to integrate with our other systems and the willingness to develop where necessary to give the product we want Review Source SG Sara G. People Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Introducing time and attendance" May 11, 2021 5.0 Pros Shopworks really helped us to introduce this product into our business, it is simple and easy to use and administer. Cons We needed to work together to develop a solution for annual leave administration for those with multiple contracts, which we now have in place and it is great ! Review Source AC Ann C. Head of Employee Services Leisure, Travel & Tourism Used the software for: 2+ years ### "Leisure Company" April 23, 2021 4.0 Great support from our customer manager \[SENSITIVE CONTENT HIDDEN\]. Pros Easy to use. Good support. Ability to bespoke to a degree Cons Reporting can be difficult. Changes can knock other things out. User Admin can easily go wrong. Review Source ZB Zeke B. Sales assistant Retail Used the software for: Less than 6 months ### "Great app for employees" September 20, 2023 4.0 Overall I would recommend and I thought it was an excellent app all issues were resolved with support easy to access Pros It made it very easy to clock in and out of work as it was a simple tap of my phone on a scanner. Took less than 5 seconds to clock in and out. Also kept track of hours I worked Cons The layout of the colleague schedule it was sometimes difficult to check when my colleagues were working Review Source RN Ryan N. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Shopworks review" April 22, 2021 5.0 Pros Love the budget feature and the biometric time and attendance Cons It took a bit of time to get the pay rules set up, but once done it has been perfect Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.