--- title: "Courier Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Courier Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/220085/Courier/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Courier Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Courier ## What is Courier? Courier lets you design your notifications once and deliver them to any channel–push notifications, direct messages, SMS, and email–with a single Courier API rather than having to integrate each provider API separately. ## What is Courier used for? [Push Notifications](https://www.capterra.com/push-notifications-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Courier?[Manage this product listing](https://www.g2.com/products/courier/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Courier 5.0 (1) VS. [4.2 (755)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $15 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.1 (108) Value For Money 4.0 (1) Value For Money 4.0 (92) Customer Service 5.0 (1) Customer Service 3.7 (88) ## Courier alternatives [4.5 (73)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (88)](https://www.capterra.com/p/174023/Customer-io/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [OneSignal](https://www.capterra.com/p/163452/OneSignal/) [4.7 (108)](https://www.capterra.com/p/163452/OneSignal/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163452/OneSignal/) [MoEngage](https://www.capterra.com/p/164687/Sherpa/) [4.3 (58)](https://www.capterra.com/p/164687/Sherpa/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164687/Sherpa/) ## FAQs about Courier Overview ### What company size and specific industries is Courier built for? Courier is designed for engineering and product teams at companies of any size that manage customer-facing transactional notifications. It is best suited to software and digital product organizations with teams working close to the front end of an app and user communications. Features and Usability ### What are the key features of Courier? Courier offers API access, workflow management, and visual workflow management for building notification processes. It also includes multi-channel communication through email management, SMS messaging, push notifications, and web notifications, plus alerts/notifications, notification scheduling, message personalization, reporting/analytics, and customer segmentation for targeted campaigns. Integrations ### Which third-party tools and platforms does Courier integrate with? Courier integrates with about 19 third-party tools across messaging, support, and communications. Key catalog integrations include Slack, Microsoft Teams, Intercom, Drift, Firebase, Mailgun, Mailjet, OneSignal, PagerDuty, OpsGenie, Twilio Flex, Vonage Business Communications, WhatsApp, Meta for Business, and Bird. Getting Started and Support ### What training and onboarding options does Courier offer? Courier provides webinars, documentation, and videos to help teams get started. Webinars support live, guided training sessions, documentation offers written reference material for setup and ongoing use, and videos give visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Courier offer? Courier provides email/help desk support, a knowledge base, and chat. These channels give users a direct way to ask for help and find self-service guidance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra reviewers highlight these as the features buyers value most when choosing customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Courier supports **SMS Messaging** and **Multi-Channel Communication**, giving teams a way to reach customers through text and manage outreach across multiple channels from one platform. However, it does not include **Chat/Messaging**. Instead, it offers other important capabilities that reviewers also rate highly, including **Third-Party Integrations** (**35%**) and **Alerts/Notifications** (**33%**), helping businesses connect communication workflows with other tools and keep customers informed with timely updates. Activity Dashboard 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges App Notifications Set-up notifications and alerts for mobile apps. Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Courier 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - App Notifications: Set-up notifications and alerts for mobile apps. - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Analytics: Track and interpret campaign performance metrics - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notification Editor: An editor that enables users to edit all aspects of notifications. - Notification Scheduling: Schedule when notifications are sent - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Workflow Management: Create, design, and visually represent processes within the software - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Version Basic $99.00 Flat Rate,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Firebase](https://www.capterra.com/p/160941/Firebase/)[ Mailjet](https://www.capterra.com/p/130105/Mailjet/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Staff Engineer Used the software for: 1-3 years ### "Easy Notifications" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 29, 2023 Overall an excellent experience with the product. When we found issues or needed features, they jumped on them. We have a shared Slack channel with them and they are for the most part very responsive. Happy with the product and support. Pros The ability to create email templates quickly with a UI designer w/o a lot of technical knowledge and the ability to brand those emails. Good template management where you can see changes and migrate config from dev and testing environments to production. Cons Didn't support sending webhooks as much as other channels. Ran into various issues. This is not where the value add is though so not a huge issue. Note, this is not webhooks from Courier to us which is used to get the status of notifications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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