--- title: "Courier Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Courier Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/220085/Courier/" page_type: "product" language: "en" --- # Courier Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Courier ## What is Courier? Courier lets you design your notifications once and deliver them to any channel–push notifications, direct messages, SMS, and email–with a single Courier API rather than having to integrate each provider API separately. ## What is Courier used for? [Push Notifications](https://www.capterra.com/push-notifications-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Courier?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.courier.com&name=Courier) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Courier 5.0 (1) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.6 (16,462) Value For Money 4.0 (1) Value For Money 4.6 (11,512) Customer Service 5.0 (1) Customer Service 4.7 (10,725) ## Courier alternatives [4.2 (753)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (55)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,462)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) ## FAQs about Courier Overview ### What company size and specific industries is Courier built for? Courier is designed for engineering and product teams at companies of any size that build customer-facing apps with transactional notifications. It fits software businesses and other digital products where front-end user communication, such as product alerts, updates, and message delivery, is part of the experience. Features and Usability ### What are the key features of Courier? Courier offers multi-channel communication features including email, SMS messaging, push notifications, web notifications, and app notifications. It also includes notification scheduling, event triggered actions, message personalization, template management, and visual workflow management, plus reporting and analytics, activity tracking, customer segmentation, and third-party integrations. Integrations ### Which third-party tools and platforms does Courier integrate with? Courier integrates with communication and messaging platforms including Slack, Microsoft Teams, WhatsApp, and Meta for Business, along with notification and delivery tools such as Twilio Flex, Vonage Business Communications, PagerDuty, and OpsGenie. It also connects to Mailgun, Mailjet, Firebase, OneSignal, Bird, Drift, SMTP, SparkPost, Plivo, and Telnyx Suite. Getting Started and Support ### What training and onboarding options does Courier offer? Courier provides webinars, documentation, and videos to support team training. Webinars can support guided, live instruction; documentation offers written reference material for setup and feature review; and videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does Courier offer? Courier provides email/help desk support, a knowledge base, and chat. Support coverage is limited to these channels, and no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. Users can use the knowledge base for self-service or contact support through email or chat. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra reviewers highlight these as the features buyers value most when choosing customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Courier supports **SMS Messaging** and **Multi-Channel Communication**, giving teams a way to reach customers through text and manage outreach across multiple channels from one platform. However, it does not include **Chat/Messaging**. Instead, it offers other important capabilities that reviewers also rate highly, including **Third-Party Integrations** (**35%**) and **Alerts/Notifications** (**33%**), helping businesses connect communication workflows with other tools and keep customers informed with timely updates. Activity Dashboard 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges App Notifications Set-up notifications and alerts for mobile apps. Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Courier 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - App Notifications: Set-up notifications and alerts for mobile apps. - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Analytics: Track and interpret campaign performance metrics - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notification Editor: An editor that enables users to edit all aspects of notifications. - Notification Scheduling: Schedule when notifications are sent - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Workflow Management: Create, design, and visually represent processes within the software - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Version Basic $99.00 Flat Rate,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Firebase](https://www.capterra.com/p/160941/Firebase/)[ Mailjet](https://www.capterra.com/p/130105/Mailjet/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Derek L. Staff Engineer Computer Software ### "Easy Notifications" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 27, 2023 Overall an excellent experience with the product. When we found issues or needed features, they jumped on them. We have a shared Slack channel with them and they are for the most part very responsive. Happy with the product and support. Pros The ability to create email templates quickly with a UI designer w/o a lot of technical knowledge and the ability to brand those emails. Good template management where you can see changes and migrate config from dev and testing environments to production. Cons Didn't support sending webhooks as much as other channels. Ran into various issues. This is not where the value add is though so not a huge issue. Note, this is not webhooks from Courier to us which is used to get the status of notifications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.