# Radius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Radius the right Packaging solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220090/ePs-Radius/reviews --- Radius 3.8 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Radius Ease of use 3.2 Customer Service 3.3 ## Pros and Cons in Reviews CH Clayton H CFOPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “Fully integrated system, matched our diverse printing capabilities (flexo, offset, converting)“ May 20, 2021 JK Jennifer K DBA/ITPrinting, 11 - 50 employeesUsed the software for: 6-12 months. “It does not integrate well with it's financial component and requires users to often do double entry. “ May 13, 2021 RC Roberto C Director of OperationsPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “The product is relatively easy to use, and it has several controls that are specifically related to the printing industry, which is helpful to integrate in our processes (flexo printed and blanks label converting)“ May 13, 2021 YM Yoga M DirectorPackaging and Containers, 51 - 200 employeesUsed the software for: 1-2 years. “Steep learning curve and antiquated UI.“ May 27, 2021 BC Bob C Technical Sales MsnagerPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years. “Not intuitive in its functionality.“ May 27, 2021 BB Braddley B Production/Purchasing ManagerPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “Very clunky on import/export.“ May 13, 2021 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM David M. EDI Integrator Automotive Used the software for: 2+ years ### "EFI's Radius Integration for EDI" May 13, 2021 5.0 We are pleased to have developed relationships with the folks at EFI and looking forward to continued success with their clients in the future. Pros Both of our EDI implementations integrated in and out of EFI Radius were a success. As a reseller for OpenText's ECS/Delta solution for EDI, we have utilized these tools to supply EDI customers with information from both the automated flat file import/export functions of Radius and the direct database access to either load EDI orders into Radius or generate EDI Advance Ship Notifications and Invoices back to the customer. As an automated process, customer service will soon have the ability to utilize an EDI Dashboard to correct exceptions allowing failed transactions to recover automatically thru their intervention. We look forward to importing forecasts to take advantage of the MRP Module in the future. Cons It took us a while to understand what was in each module. Eventually finding components made sense. Review Source EC Eric C. Purchasing Manager Packaging and Containers Used the software for: 2+ years ### "Have several years experience with EFI Radius" May 13, 2021 5.0 Pros It is geared to towards the converting industry Cons Things were missed during our discovery that is now being revisited, quality module is weak, not able to sync with salesforce Reason for choosing Radius Due to past experience using the product and the fact the EFI personnel is from the packaging industry Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed to update due to company size growth Review Source GS Greg S. President Printing Used the software for: 1-2 years ### "Radius Gone Wrong" May 13, 2021 1.0 My overall experience with EFI has been terrible. Buying this product is the single worst decision I've made in my career. I literally wake up in the middle of the night wondering what problem my organization will have in the morning. The installation and setup was wrong from the start and we've been trying to dig out of that mess since July of last year. Each time a consultant shows up to try to fix something, we end up with more problems requiring more "Professional Services".. I feel like I'm being scammed all the time.. Pros I liked the demo obviously, as I made the mistake of purchasing the product. Cons There are so many things I dislike about this software it's hard to pick the thing I like least. But probably it's the way Radius is cobbled together - all these bolted on apps that barely work together, haphazardly assembled with no real attention to how users interact with the forms. 20 different ways to do the same thing with no guidance or instruction on why someone would use one workflow versus the other. Alternatives considered [Kinetic](https://www.capterra.com/p/249741/Kinetic/) Reason for choosing Radius I had done a couple Radius demos over the years and regretfully fell for it. Review Source BB Braddley B. Production/Purchasing Manager Printing Used the software for: 2+ years ### "Works, but not without outside support" May 13, 2021 4.0 Customer service is very poor. Technical support is very poor. Communication at the customer level is extremely poor unless pushed heavily. Pros Supports Packaging workflow, modules are self-explanatory. Classic layout was nice with multiple un-docked modules without covering a full screen with background menu Cons Does not integrate all of our needs. 80% of what we need to have done is out of this software, either through Crystal reports, or Excel. Very clunky on import/export. Review Source FF Felicia F. Logistics Lead Printing Used the software for: 2+ years ### "Radius Review" May 20, 2021 4.0 There is a lot to Radius so there is a learning curve to factor Pros All of the information regarding job/inventory steps, times and users is in there. Cons sometimes it takes using several tabs and fields to get to the information requested Switched from [PRIMAC](https://www.capterra.com/p/126869/PRIMAC/) Primac was becoming obsolete Review Source JK Jennifer K. DBA/IT Printing Used the software for: 6-12 months ### "Expensive and underpowered" May 13, 2021 1.0 Painful. Users describe their time using the software as "punishment". I have implemented several boxed ERP solutions and this one, by far, was the worst and longest lasting go-live experience. Pros AC4D and PSA are actually pretty good as stand alone software. Cons Radius is comprised of old antiquated software, has issues communicating with other integrations, and multiple disconnect issues that bring production to a halt. Frequently throws unhandled exceptions leaving administrators digging through the lacking "community" for answers. If you implement this software, I highly recommend writing your own wiki for issues as it will save you time. It does not integrate well with it's financial component and requires users to often do double entry. The maintenance fees for this software incredibly overpriced for what you get. When an error is made in data entry, you have to go through many steps and returns to fix. We often go weeks waiting for resolution on issues within the software and on-site visits are very expensive and have also left us with issues not resolved. This is software installed on your hardware, they do not offer a cloud solution. You are also responsible for the hidden costs of licensing SQL servers and physical hardware or selecting a cloud hosting vendor and all the licensing and fees associated. Review Source CS Christina S. Director of Business Systems Packaging and Containers Used the software for: 2+ years ### "Challenging relationship/support " May 20, 2021 3.0 I am disappointed in the support that EFI provides. They have never had enough resources to be able to help all of their customers in a timely manner. Even though we've been on Radius for over 5 years and are very knowledgeable, any time we submit a support ticket we're treated as though we didn't take the proper steps to troubleshoot the issue before coming to EFI. Also, every upgrade that we've gone through has been a nightmare as we never work with the same person, and/or steps are missed on EFI's side. Nor is there clear-cut documentation on what has to be done infrastructurally on the customers end. Pros This system is beneficial if every person that touches it completes all steps perfectly. This is somewhat of a pro and a con, as we know that you can't expect everyone to do everything perfectly every day. Cons The biggest complaint that I receive is how many steps every task takes in Radius. It is very overwhelming to most when they're being trained on how to use EFI products. Review Source DW Daniel W. Vice President Printing Used the software for: 2+ years ### "Satisfied customer - but took a long while to get there... " May 13, 2021 3.0 Started out very frustrated. We are now functional. We can manage our business with it. It does some things better than our prior (homegrown system) and many things worse. Overall we are slightly better off with the new system for legacy reasons (business is changing) - but financially worse off as a result. Pros It handles all of the aspects of our printed packaging business. Not always well, but it's functional and lets us do many things. Cons It's a cumbersome beast wired together from a bunch of separate packages and the integration is sometimes problematic. Configuration is horrible. Reason for choosing Radius Full function. Radius seemed to check all of the boxes. Brutally bureaucratically, but functional. Review Source EG Eric G. Applications Manager Packaging and Containers Used the software for: 2+ years ### "Gets the job done with no bells or whistles" May 27, 2021 2.0 Pros Radius is a software made specially for the packaging industry with limited integrations with other industry tools. If you stay within the set limitations of the sotware you can get the Cons Old software with little change between versions. Database used is old and done not use normal conventions. UX/UI is unintuitive and UI design consideration is almost non-existent. Support is compartmentalized so few people understand issues involving multiple parts of the suite. Installation is impossible without radius support. No modern API. Review Source MH Matthew H. Director of Quality Assurance Printing Used the software for: 2+ years ### "Radius 8" May 27, 2021 3.0 Pros Good data collection, connects most departments, Cons GUI is outdated and cumbersome, viewing and searching the data is tough to do in Radius, Notes can be entered in to a record but almost impossible for another user to view, hard to give users access to view records without also giving them access to edit records, doesn't integrate to our Prepress department, viewing reports on-screen prevents all other actions until the report is closed, Review Source Adan C. Almacén y logística Printing Used the software for: 1-2 years ### "La trasabilidad para organizar inventarios y despachos." February 15, 2022 5.0 Todo se ha controlado en cuanto al proceso de almacen y inventarios Pros El sistema tiene una trasabilidad para qué no halla errores tanto como en recepciones de inventarios, organización y despachos. Cons Las operaciones de Hanheld, pueden tener mejoras. Review Source KH Karim H. Project manager Packaging and Containers Used the software for: 2+ years ### "Personal review" May 13, 2021 5.0 Pros Ready to go, good documentation. Quality of consultants Cons intercompany transactions on different instances or within the same system. Reason for choosing Radius Standard for the group Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Legacy system from an acquired plant Review Source RC Roberto C. Director of Operations Printing Used the software for: 2+ years ### "Radius review" May 13, 2021 4.0 Pros The product is relatively easy to use, and it has several controls that are specifically related to the printing industry, which is helpful to integrate in our processes (flexo printed and blanks label converting) Cons The interface feels outdated and the UX could be improved, like counter-intuitive tab order in some modules, or no drag-and-drop functionality to reorder columns, for example Review Source DV Dria V. Controller Paper & Forest Products Used the software for: 2+ years ### "EFI Radius" May 20, 2021 3.0 BI related issues and backflushing of coatings setup. It has been a slower response than I would expected and wanted. Pros It's easy to understand and use. Fits in with our business model and production of our goods. Cons Hard to troubleshoot errors. Wish there was more detailed explanation of certain known errors and how to resolve it such as list of known error codes and possible solutions within Radius Help function. Review Source EP Ernesto P. Pre-Press Manager Pharmaceuticals Used the software for: 2+ years ### "Very user friendly" May 20, 2021 5.0 none at the moment..... Pros I admire the abundance of fields within the program. Helps us to keep up to date in updating the status of jobs to be produce and produced across the entire production line. Helping manage , schedule and ship jobs accordingly. Cons I really can not think of anything at the moment. Review Source VH Vance H. VP & GM Packaging and Containers Used the software for: 2+ years ### "EFI Transparency" May 13, 2021 4.0 With exception of the engineers, I'm not sure EFI knows what their software can and cannot do. Pros Product is easy to use, but has numerus limitations that are not immediately disclosed. Cons The software is not built to conform to your needs. Very ridged and hard to adjust. Review Source cV clement V. VP Paper & Forest Products Used the software for: 2+ years ### "All encompassing solution" May 13, 2021 5.0 Pros This software is meant to help run the entire business. From Order Entry, Job Tickets, Inventory Management, Scheduling... All pieces are well integrated. Cons New releases can sometimes have bugs or issues. The service team is quick to make the necessary fixes. Review Source DW David W. Graphic Services Manager Printing Used the software for: 2+ years ### "Review of Radius" May 20, 2021 3.0 Pros Printflow Web is nice when it works, however to many movements in schedule makes it difficult to manage Cons Radius is not friendly and allow others to write into their software. Wanting to automate process and integration with other software providers. Review Source DF Diane F. Quality Engineer Packaging and Containers Used the software for: 2+ years ### "Easy to use and good reports for quality " May 16, 2021 5.0 Pros Very good for the quality department easy to use. Cons Sometimes it can kick you out which can be very frustrating Reason for choosing Radius Ease of use and good support Review Source BC Bob C. Technical Sales Msnager Packaging and Containers Used the software for: 2+ years ### "Powerful but difficult" May 27, 2021 3.0 Pros Lots if flexibility in configuration and does most of what we need it to. Cons Not intuitive in its functionality. Too many ways to make mistakes and they become virtually impossible to fix without paid support. Review Source DK Dhanraj K. ERP-Project Lead Packaging and Containers Used the software for: 2+ years ### "Good to have EFI-Radius for your Packaging Solution" June 18, 2021 5.0 Estimating and Traceability are the best features in EFI Radius. Pros Estimating Reverse Traceability Order Maintenance Planning and Scheduling Assistant Cons Not all modules/tables fields available in the same Tab Review Source CH Clayton H. CFO Printing Used the software for: 2+ years ### "Doran & Ward" May 20, 2021 4.0 Pros Fully integrated system, matched our diverse printing capabilities (flexo, offset, converting) Cons Costing is weak, Estimating is complicated and does not produce consistent costs Review Source DM Dominick M. Pricing Director Printing Used the software for: 2+ years ### "New ERP" May 20, 2021 4.0 Pros We like the customization possibilities and BI reporting add on the most. Cons The estimating system (for labels anyway) has terrible flow and is buggy. Review Source YM Yoga M. Director Packaging and Containers Used the software for: 1-2 years ### "Needs an overhaul" May 27, 2021 3.0 Pros Flexible and functional. Covers nearly the entire spectrum of activity within the organisation. Cons Steep learning curve and antiquated UI. Accessing the software outside the company network is difficult. Needs a mobile app that can be used to log in to our server and view data. Feels like a legacy software. Mobile-access and a way to move the software to the cloud should be worked out by EFI and rolled out to users, apart from the much-needed UI updates. Review Source CN Cindy N. Controller Packaging and Containers Used the software for: 6-12 months ### "Radius" May 21, 2021 4.0 Pros Interface, reporting capabilities, easy to use accounting software Cons We are a complex multi company, multi plant and division. The software does not support and provide flexibility for a growing company Review Source Similar Products Featured