--- title: "SMART360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMART360 Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/220105/Bynry/" page_type: "product" language: "en" --- # SMART360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SMART360 ## What is SMART360? Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility companies operate with our innovative AI-driven SaaS platform, SMART360. Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities. ## What is SMART360 used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1.39 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMART360?[Manage this product listing](https://www.g2.com/products/smart360/claim_requests/new?auto=true) ## SMART360 Overview Updated September 2026 AI summary SMART360 provides small businesses with utility billing and management capabilities, combining billing, invoicing, and customer management with meter data handling and online payment collection. It supports both metered and non-metered billing, penalty processing, and reporting, while offering self-service portals and integration options. SMART360 is accessible across web, desktop, and mobile platforms for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMART360 5.0 (1) VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price $1.39 Other, Per Month Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (78) Value For Money 5.0 (1) Value For Money 4.8 (75) Customer Service 5.0 (1) Customer Service 4.9 (77) ## SMART360 alternatives [BOSS811](https://www.capterra.com/p/206223/BOSS811/) [4.8 (78)](https://www.capterra.com/p/206223/BOSS811/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206223/BOSS811/) [TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) [4.6 (332)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) [Zego](https://www.capterra.com/p/230122/Zego/) [4.5 (90)](https://www.capterra.com/p/230122/Zego/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230122/Zego/) [Emvisage](https://www.capterra.com/p/207576/Emvisage-Field-Workflow-Software/) [4.9 (13)](https://www.capterra.com/p/207576/Emvisage-Field-Workflow-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207576/Emvisage-Field-Workflow-Software/) ## FAQs about SMART360 Overview ### What company size and specific industries is SMART360 built for? SMART360 is designed for organizations in water and wastewater, electric cooperatives and retailers, gas distribution, multi-family housing, commercial operations, public power associations, district cooling and heating, municipal districts, and county water systems. The description points to a fit for specialized utilities and service providers rather than a broad company-size segment. Features and Usability ### What are the key features of SMART360? SMART360 offers activity dashboards, alerts and escalation, configurable workflow, and user management for operational control. It also includes asset tracking, maintenance scheduling, work order management, and preventive maintenance. Reporting features cover customizable reports, real-time reporting, benchmarking, and historical reporting, while billing supports invoicing, payment collection, and recurring billing. Pricing ### How much does it cost and what fees or limitations are included? SMART360 starts at $1.39 per month for the Smart Billing plan, with Smart WorkForce at $1.59 and Smart Utility at $1.99 per month. Pricing is based on per month/per meter, and a free trial is available. Plans add features such as billing, workforce tools, and utility management. Integrations ### Which third-party tools and platforms does SMART360 integrate with? SMART360 integrates with Stripe for payment processing. Getting Started and Support ### What training and onboarding options does SMART360 offer? SMART360 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does SMART360 offer? SMART360 provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available to describe support quality, response speed, or common service issues, so the support experience cannot be characterized from user sentiment. ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) SMART360 supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses bill accurately, monitor consumption patterns, and manage usage-based charges more effectively, allowing teams to improve billing accuracy, track customer usage clearly, and handle utility revenue with greater confidence. Metered Billing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Customizable Reports 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Fixed Asset Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Historical Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time Inventory Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks SMART360 60 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Auditing: Examine established processes and records to ensure accuracy, compliance, and policy adherence - Automatic Backup: Data is backed up automatically to prevent data loss - Benchmarking: Compare key metrics for the business against prominent players in the industry - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Visualization: Graphical representation of data - Database Support: Supports common databases such as MySQL and Oracle - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Payments: Electronically collect payments for goods or services - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Expense Management: Plan, pay and track business related expenses. - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Rate Management: Track/optimize rates in relation to usage - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/220105/Bynry/pricing/) Smart Billing $1.39 Other,Per Month It includes: - Customer experience (CX) - Meter Data Management (MX) - Billing & Collection (BX) - Self Services - Web/Mobile - 3rd party integrations - Onboarding Support - System Configuration - Online User Training - Reports(Basic) Smart WorkForce $1.59 Other,Per Month It includes: - Everything in Smart Billing + - Workforce Automation (WX) - Work-order routing & matching - Workforce Mobile - MAP/GIS integration - Dedicated Tech Support - Reports(Advance) Smart Utility $1.99 Other,Per Month It includes: - Everything in Smart WorkForce + - Asset Management(AX) - Report Management(RX) - Automation(UX) - Asset Performance - Reports(Custom) Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BS Brendan S. CoFounder Real Estate ### "Impressive Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2025 They are helping us solve our issues of management, and we are Impressed. Pros We have been using SMART360 for some time now, and we deeply appreciate their system with the management of our utility. They have been Impressive all the way. Cons We do not have anything against the service that SMART360 provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.