# SMART360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SMART360 Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/220105/Bynry --- # SMART360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SMART360 ## What is SMART360? Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility companies operate with our innovative AI-driven SaaS platform, SMART360. Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities. ## What is SMART360 used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1.39 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMART360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bynry.com&name=SMART360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMART360 5.0 (1) VS. [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting Price $1.39 Other, Per Month Starting Price $1200 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (54) Value For Money 5.0 (1) Value For Money 4.8 (43) Customer Service 5.0 (1) Customer Service 4.9 (53) ## SMART360 alternatives [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10029240/RealPage-Utility-Management/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars ## FAQs about SMART360 Overview ### What company size and specific industries is SMART360 built for? SMART360 is designed for organizations in water and wastewater, electric cooperatives and retailers, gas distribution, multi-family housing, commercial operations, public power associations, district cooling and heating, municipal districts, and county water systems. The description points to sector-specific use rather than a particular company size, so it fits specialized utility and property-focused organizations. Features and Usability ### What are the key features of SMART360? SMART360 offers activity dashboards, alerts and escalation, workflow management, and work order management for service coordination. It also includes asset tracking, asset lifecycle management, maintenance scheduling, meter data management, and billing functions such as invoicing, rate management, payment collection, and recurring billing. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? SMART360 starts at $1.39 per month with the Smart Billing plan, followed by Smart WorkForce at $1.59 per month and Smart Utility at $1.99 per month, all priced per meter. A free trial is available. Plan details do not list setup fees or contract limits. Integrations ### Which third-party tools and platforms does SMART360 integrate with? SMART360 integrates with Stripe for payment processing and billing connections. Getting Started and Support ### What training and onboarding options does SMART360 offer? SMART360 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live sessions support guided instruction, webinars cover scheduled topic-based training, and documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does SMART360 offer? SMART360 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support coverage is broad across written and live channels, giving users multiple ways to get help when needed. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Reports 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Fixed Asset Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Historical Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time Inventory Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Metered Billing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks SMART360 60 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Examine established processes and records to ensure accuracy, compliance, and policy adherence Data is backed up automatically to prevent data loss Compare key metrics for the business against prominent players in the industry Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Graphical representation of data Supports common databases such as MySQL and Oracle Manage sending personnel and resources to a site as needed Electronically collect payments for goods or services Manage procedures that ensure organizational equipment remains in working condition Plan, pay and track business related expenses. Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Reminders sent for balance/payment due Charge fees or cut off service due to late/missing customer payments Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Reporting on how each user, task or process has advanced since its initiation Track/optimize rates in relation to usage Active reporting of data and metrics Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Smart Billing $1.39 Other,Per Month It includes: - Customer experience (CX) - Meter Data Management (MX) - Billing & Collection (BX) - Self Services - Web/Mobile - 3rd party integrations - Onboarding Support - System Configuration - Online User Training - Reports(Basic) Smart WorkForce $1.59 Other,Per Month It includes: - Everything in Smart Billing + - Workforce Automation (WX) - Work-order routing & matching - Workforce Mobile - MAP/GIS integration - Dedicated Tech Support - Reports(Advance) Smart Utility $1.99 Other,Per Month It includes: - Everything in Smart WorkForce + - Asset Management(AX) - Report Management(RX) - Automation(UX) - Asset Performance - Reports(Custom) Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BS Brendan S. CoFounder Real Estate ### "Impressive Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2025 They are helping us solve our issues of management, and we are Impressed. Pros We have been using SMART360 for some time now, and we deeply appreciate their system with the management of our utility. They have been Impressive all the way. Cons We do not have anything against the service that SMART360 provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.