---
title: "Zeffy Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Zeffy Software - reviews, pricing plans, popular comparisons to other Fundraising products and more."
source_url: "https://www.capterra.com/p/220131/Zeffy/"
page_type: "product"
language: "en"
---

# 

 Zeffy Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zeffy

## What is Zeffy?

Zeffy is the only zero-fee fundraising platform for nonprofits. While other platforms take a portion of donations in fees, Zeffy gives 100% of all donations directly to nonprofits and relies entirely on voluntary contributions. Donors can have peace of mind that the entirety of their gift is going straight to the cause. Online donations. Event ticketing. Peer-to-peer fundraising. Memberships. Donor management. Online auction, Raffles & lotteries and more!

## What is Zeffy used for?

[Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Overall rating

Based on 488 user reviews

Reviews sentiment

Positive

99%

Neutral

0%

Negative

1%

Starting price

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Nonprofit / 2026
-   Donation Management / 2025
-   Fundraising / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Fundraising / 2026
-   Nonprofit / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Donation Management / 2026
-   Fundraising / 2026
-   Nonprofit / 2026

## Zeffy alternatives

Highest Rated

[4.8 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (1,464)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/)

Starting price

$125.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/220131/Zeffy/alternatives/)

## FAQs about Zeffy

Overview

### What problems does Zeffy solve?

Zeffy solves nonprofit fundraising headaches by eliminating transaction fees, simplifying donation pages, ticketing, memberships, and event registrations, and reducing manual work for receipts, payouts, reporting, and donor tracking. Small nonprofits, community groups, school foundations, and event coordinators benefit most when budgets are tight and technical staff are limited.

Answer based on 374 reviews

Overview

### Which roles and teams benefit most from Zeffy?

Zeffy is most used by nonprofit leaders, including executive directors, presidents, founders, and CEOs, who manage fundraising, donations, and supporter engagement. Finance and board roles such as treasurers, secretaries, and board members rely on it for payment tracking and oversight, while administrators and managers handle event registration, forms, and day-to-day campaign coordination.

Answer based on 486 reviews

Overview

### What company size and industries is Zeffy built for?

Zeffy is built for small nonprofit organizations, with 98% of reviewers from small businesses and 31% in nonprofit organization management. It also serves civic and social organizations at 9%, religious institutions at 7%, and some midsize and enterprise users at 1% each, primarily for nonprofit fundraising.

Answer based on 486 reviews

Features and Usability

### What are the key features of Zeffy?

Zeffy includes core nonprofit tools for online giving, donation tracking, donor management, and payment processing, plus event ticketing, registration management, and membership management. Differentiating features include customizable forms, recurring giving, peer-to-peer fundraising, website integrations, and real-time reporting, with support for credit card and electronic payments.

Answer based on 225 reviews

Overview

### Is Zeffy good for nonprofit fundraising?

Zeffy works well for nonprofit fundraising by combining campaigns, event registration, donation forms, ticketing, and follow-up emails in one system. Small nonprofits, schools, and community groups often find setup simple and fundraising pages easy to share, though some teams want more printable marketing materials, reporting options, and membership-focused features.

Answer based on 91 reviews

Integrations

### Which third-party tools and platforms does Zeffy integrate with?

Zeffy integrates with Stripe for payment processing, Zapier for app connections, and Microsoft Excel for report exports. Reviewer mentions also reference Venmo, Wix, GoDaddy Website Builder, and Facebook Apps and Tabs. These integrations cover payments, data export, automation, website embedding, and social fundraising touchpoints.

Answer based on 99 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Zeffy?

Zeffy is generally quick to onboard, with live online training, webinars, videos, and documentation that help teams get started. Nontechnical staff often learn basic tasks quickly through the intuitive dashboard, while admins and first-time users may need more time for setup, permissions, and advanced features like promo codes.

Answer based on 17 reviews

Getting Started and Support

### What customer support options does Zeffy offer, and how do users rate the experience?

Zeffy offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, detailed, and human, with helpful training resources and follow-up. Some report delays reaching live chat or phone assistance at certain times, but most say issues are resolved clearly and quickly.

Answer based on 225 reviews

Features and Usability

### How well does Zeffy handle donations and donor management?

Zeffy makes donation collection and donor management easy for many nonprofits, especially small teams with limited admin support. It combines online gifts, manual offline entries, tax receipts, thank-you emails, and basic donor tracking in one place, though some organizations want more customization, clearer donor-facing wording, and easier integrations.

Answer based on 211 reviews

## Who uses Zeffy?

Based on Capterra reviews from the past 2 years

Talk to a software expert

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tailored to your business needs

## Features

AI summary

Based on 3,151 Fundraising reviews

Capterra data shows that buyers of fundraising software rank the following features as their top priorities:

-   **Credit Card Processing** (**70%** of reviewers rated this feature as critical)
-   **Electronic Payments** (**64%**)
-   **Payment Processing** (**64%**)

Zeffy supports all three features that reviewers consider most important: **Credit Card Processing**, **Electronic Payments**, and **Payment Processing**. Together, these capabilities help organizations accept donations more easily, handle transactions across payment methods, and manage the full payment flow with less manual work, allowing teams to collect funds efficiently and give donors a smoother giving experience.

Credit Card Processing

4.9 (114)

85.09% of 114 reviewers that rated this feature as important or highly important

It gives you a fee-free way to accept credit card payments, using Stripe for secure transactions. Users think the process is straightforward, reliable, and convenient, with no hidden fees, and they value the variety of accepted cards and automatic donor data capture.

Electronic Payments

4.8 (153)

88.89% of 153 reviewers that rated this feature as important or highly important

Zeffy offers easy, fast, and secure electronic payments, supporting multiple payment methods and auto-renewals. Reviewers indicate the process is intuitive, quick to set up, and seamless for both donors and organizations, with no fees and reliable payouts.

Payment Processing

4.8 (208)

79.33% of 208 reviewers that rated this feature as important or highly important

With this capability, you can process various payment types securely and fee-free, with funds deposited directly to your bank. Reviewers appreciate the seamless, prompt transactions, flexible deposit schedules, and ease for both tech-savvy and less tech-savvy users.

Contribution Tracking

4.7 (129)

70.54% of 129 reviewers that rated this feature as important or highly important

View donor contribution history, track how much money have been raised over time and measure progress

Campaign Management

4.6 (69)

52.17% of 69 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Donor Management

4.6 (180)

60.56% of 180 reviewers that rated this feature as important or highly important

This aspect helps you track, organize, and communicate with donors efficiently. Some reviewers find it user-friendly, with automated receipts and clear donor records, though a few mention it lacks advanced tracking and requires manual data transfers from other systems.

Zeffy 60 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting Integration: Integrate with a third-party accounting system
- ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Ad hoc Reporting: Generate one-off reports that meet information requirements
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Attendance Management: Manage attendance for classes, shifts, meetings, or events
- Auction Management: Allows businesses to create and manage auctions.
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Campaign Planning: Plan and strategize marketing campaigns
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Management: Manage, organize, and store contact information
- Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress
- Credit Card Processing: It gives you a fee-free way to accept credit card payments, using Stripe for secure transactions. Users think the process is straightforward, reliable, and convenient, with no hidden fees, and they value the variety of accepted cards and automatic donor data capture.
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Donation Tracking: Track and view detailed financial donation history made by contacts and members
- Donor Management: This aspect helps you track, organize, and communicate with donors efficiently. Some reviewers find it user-friendly, with automated receipts and clear donor records, though a few mention it lacks advanced tracking and requires manual data transfers from other systems.
- Dues Management: Track and collect membership dues
- Electronic Payments: Zeffy offers easy, fast, and secure electronic payments, supporting multiple payment methods and auto-renewals. Reviewers indicate the process is intuitive, quick to set up, and seamless for both donors and organizations, with no fees and reliable payouts.
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Reminders: Reminders sent via email
- Email Templates: Pre-made examples and templates for emails
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Event Scheduling: Plan an event's time and location
- Event Ticketing: Manage tickets for specific events
- For Nonprofits: Software specialized for non-profit organizations
- Forms Management: Store, manage and track all forms in a centralized location
- Fundraising Management: You can manage campaigns, recurring donations, and donor communications all in one place. Reviewers appreciate the ease of creating forms, automated acknowledgments, robust reporting, and the ability to track fundraising success without losing funds to fees.
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Member Database: Add, store and access information pertaining to members
- Membership Management: Database of members to track personal information of individuals and families
- Mobile Access: Access software remotely via mobile devices
- Mobile Giving: Ability to make a donation from a mobile device/app
- Online Forms: Create new forms and/or use ready-made online form templates
- Online Giving: Outlet for members and visitors to submit donations electronically
- Payment Processing: With this capability, you can process various payment types securely and fee-free, with funds deposited directly to your bank. Reviewers appreciate the seamless, prompt transactions, flexible deposit schedules, and ease for both tech-savvy and less tech-savvy users.
- Personalization: Adjust communications based on previous interactions or personal preferences
- Pledge Management: Track commitments to donate in the future
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Reporting: Active reporting of data and metrics
- Receipt Management: Upload, track, and submit receipts in a central database
- Recurring Giving: Manage and track recurring gifts
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Volunteer Management: Manage volunteer information and direct volunteer resources

---

Get Advice

We can help you find the software with the features you need.

Features

4.6 (488)

4.6

Based on 488 reviews

## Pricing

Value for money

5.0 (455)

Free Trial

Free Version

Free

CA$0.00

Value for money

5.0 (455)

5.0

Based on 455 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (455)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (455)

4.9

Based on 455 reviews

## User reviews

Overall rating

4.8

Based on 488 reviews

Filter by rating

5(412)

4(69)

3(2)

2(1)

1(4)

Mentioned topic

Sorted by most recent

IM

Ian M.

Company Director

Performing Arts

### "Genuinely free & works well"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 26, 2026

Extremely positive, it does everything we need and more without costing us anything. Thanks for providing the service.

Pros

It is genuinely free for us to use, funds are regularly transferred to our bank account automatically, and it was easy to set up. Verification was reasonably simple and quick, even though we are an unregistered charity.

Cons

Generally, we have not come across any downsides. The only possible answer to this question is the lack of ability to take donations by bank transfer, but if this were not a mandatory field it would not be worth mentioning.

Alternatives considered

[JustGiving from Blackbaud](https://www.capterra.com/p/198640/Blackbaud-Fundraising-by-JustGiving/)

Reasons for choosing Zeffy

Zeffy accepts unregistered charitable companies; being free was a bonus

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KF

Kim F.

Executive Director

Mental Health Care

### "Helping tiny agencies compete"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 21, 2026

Zeffy is allowing us to compete with the 'big boys' in how attractive and appealing our fundraising efforts are, and we are grateful to have found it.

Pros

It really supports a small nonprofit, like ours, to be able to access tools we would not be able to affort through other platforms, and they also response to support requests promptly and completely, helping to insure our success. They also offer many ideas for ways to make our fundraising campaign more successful and more appealing to possible donors.

Cons

Honestly, I found it super easy to use and helpful. I would say that it might be helpful to have their support guide easier to locate, but overall it is a wonderful tool!

Alternatives considered

[Givebutter](https://www.capterra.com/p/172048/Givebutter/)

Reasons for choosing Zeffy

More of the donation gets to us directly, and their support was better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dawne T.

Vice president

Environmental Services

### "Outstanding platform for our non profit society "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 11, 2026

User friendly and looks very professional. Very happy with this overall. Can’t wait till we migrate everyone over to using Zeffy rather than e-transfers.

Pros

This platform has made it so much easier to secure memberships and donations for our very important cause. Zeffy is very user-friendly and we love that. It doesn’t charge us a fee every time someone uses their card. It has increased our donations from our membership substantially.

Cons

Honestly, I cannot think of anything to add. We haven’t been able to take advantage of the organizational tools within the platform as we are still migrating from our old way of doing things by e-transfers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dan J.

Founder-Director

E-Learning

### "Low Activation Energy (Chemistry term)"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 9, 2026

Wunderbar

Pros

What I like most about Zeffy: It's ease of use. In other words, there are no barriers (eg, expense, tech complications, etc) I had to surmount! Since I have few resources, and no tech team, I VERY much appreciate the lack of barriers! My non-profit (EducationEquity Foundation, which provides free MCAT Prep to low-income underrepresented premeds, taught by peer tutors who recently scored VERY well on their own MCATs) hasn't yet pursued donations much, so I have little to add about its performance. I've heard its performance is great, but I haven't used it much. (So far, that is. I plan to step up our fundraising game this summer. Up to now, I've been focused mainly on developing content - the nonprofit was essentially a 1-man band \[ie, ME\], so it has had limited bandwidth. But now, volunteers have joined!)

Cons

It unintentionally shames me that I don't know more French.

Alternatives considered

[Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)

Reasons for choosing Zeffy

Better deal and ease of deployment. Better deal and ease of deployment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PH

pascal H.

président

Restaurants

### "à partager sans modération"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 3, 2026

J'ai mis en vente des billets pour des événements pour notre OBNL, je vais faire des enchères pour une levée de fonds.

Pros

la plateforme est flexible, très efficace, d'une simplicité incroyable et enfin cerise sur le sundae il n'y a pas de coût

Cons

Sérieusement j'essaie de trouver des défauts à cette application et je n'en trouve pas à part qu'elle n'en a pas

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Amanda L.

Administrative Assistant

Religious Institutions

### "Simple, Efficient, and Beautiful"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2026

Zeffty is the best platform I have used so far for hosting events through our church. Simple format that anyone could navigate.

Pros

Zeffy is very easy to use and efficient. The prompts that lead you through the setup are easy to follow and quickly get you on your way.

Cons

I wish there were more color scheme options. Everything they have is great and simple, but not necessarily the best match for our event.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TM

Trevor M.

Athletic Director, Administrator

Education Management

### "Excellent Service and Program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 9, 2026

10/10 experience with Zeffy. It is very user friendly, we have had not had to use tech support, but I am confident in the mission behind their platform.

Pros

So far it has been simple to use, cost effective and has been nice to see the immediate feedback on the site. The fees being optional is a bonus.

Cons

some of our people are still cash only and are having a hard time switching to online ticket sales and things. that is simply our demographic.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DT

Dan T.

Rector

Religious Institutions

### "A fantastic service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2026

This is an excellent product for non-profits working on fine margins and who lack the technical expertise to run events in-house.

Pros

It's been very easy to set up ticket sales through Zeffy. The UI is intuitive and simple, and the results look great on the screen. Payments and statements are prompt and the whole system seems to work with the minimum of friction. And it helps that it's free too! I've honestly found this easier to use than paid providers.

Cons

Nothing to say here. I'm only typing this because the review requires me to type 100 charcters. Done.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NS

Nicole S.

COO

Non-Profit Organization Management

### "Really enjoying have one system to do multiple things instead of multiple systems to keep synchronized."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 22, 2026

Overall our small all volunteer non profit has had no negative experiences with Zeffy, which is amazing. Every prior platform eventually had issues we had to work around, we also don't have complex needs. I can manage my donors, receive donations, create and schedule my newsletters and fundraising campaigns which can be correctly targeted, and now we're getting to sell event tickets as well!

Pros

Zeffy was easy to get started with. We were able to export out of mailchimp and into zeffy very quickly. It has saved us money on our monthly newsletter, and it integrates with our donation collection and donor management instead of multiple systems!

Cons

I do sometimes find it hard to figure out where a feature is, or how to properly use it. But we are a 100% volunteer based organization so if I were a professional I feel like I might have more knowledge or time to better understand some of the more advanced features and take advantage of them.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

cost of mailchimp and nutshell was too high (mailchimp, givewp, nutshell, zapier, google sheets, yamm)

Alternatives considered

[GiveWP](https://www.capterra.com/p/10007439/GiveWP/)

Reasons for choosing Zeffy

the cost was less than the alternatives i looked at

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DeAnna H.

Director of Care

Non-Profit Organization Management

### "Fantastic Platform!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2026

Zeffy is easy to use and the support is almost unreal! They PROACTIVELY reach out if they see you try something and it wasn't completed, to make sure you don't need assistance. Absolutely the best customer support I have ever seen.

Pros

I like that they are actually invested in helping nonprofits. They tailor their platform to the needs of non-profits. And they're just awesome people to work with!

Cons

NOTHING! There is absolutely NOTHING negative. I love Zeffy! I think more non-profits should use Zeffy!

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

CONSTANT 'updating' terms to the benefit of PayPal and the DETRIMENT of the nonprofit. Like charging their fees EVEN IF the donor was refunded. For example - an emergency fundraiser gets held for an animal needing urgent surgery. The animal dies and only a fraction of the cost is incurred so donors are offered to get their donations back. MOST will refuse and say put it towards the mission but often donors felt like they were just supporting THAT animal and ask for the money back. Not only does PayPal keep the TRANSACTION FEE (which I totally agree with that) but they keep the PERCENTAGE. If someone donates $1000, the fee is $20.80. So if the donor wants a refund, PayPal KEEPS that "percentage" even though 1.99% of $0 is $0. So the nonprofit PAYS $20 t PayPal for... nothing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/220131/Zeffy/reviews/)

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