--- title: "Zeffy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zeffy the right Fundraising solution for you? Explore 491 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/220131/Zeffy/reviews/" page_type: "reviews" language: "en" --- Zeffy 4.8 (491) [View alternatives](https://www.capterra.com/p/220131/Zeffy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 8th, 2026 # Reviews of Zeffy Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KF Kim F Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It really supports a small nonprofit, like ours, to be able to access tools we would not be able to affort through other platforms, and they also response to support requests promptly and completely, helping to insure our success. “ July 21, 2026 BC Bill C PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Some features are not as customizable as we would like - specifically, the inability to customize membership cards.“ March 15, 2025 NS Nicole S COONon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “It has saved us money on our monthly newsletter, and it integrates with our donation collection and donor management instead of multiple systems!“ May 22, 2026 TW Thomas W Co-FounderNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I was a little confused at first why I didn't get the full payout but then I came to understand that when people pay via different payment methods it takes different amounts of time to "clear" and be delivered into our account.“ April 19, 2025 MK Mike K TreasurerCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “The donor management feature allows me to add manual contributions (checks or cash received in person) to the contributions received through Zeffy so my list is complete with ALL donors. “ September 25, 2025 Sharon J TreasurerNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “The check out process gets a little confusing when zeffy pops in the option to pay zeffy. “ October 1, 2025 BR Becki R PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “We use it to fundraise for our PTA and it helps us put all of the money we raise, back into our school, instead of paying credit card fees.“ September 15, 2025 PR PATRICIA R VP, Board of DirectorsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “For example, I needed to reorder my contacts alphabetically and I was unable to do so.“ January 10, 2026 ## Showing most helpful reviews Showing 1-25 of 491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DAVID C. Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Saving Time and Money" January 29, 2026 5.0 Zeffy has been the major fundraising platform for The Llama Sanctuary since 2024 and it has made a huge difference to the administration. Previously, we used Mailchimp for email campaigns, Events for event booking and guided tours and separate fundraising platforms. All of that is now condensed into one entity making life so much easier and in the process, the amount of money saved in fees each year is enough to pay the feed bill for entire month! Oh! Did I mention it is absolutely free to use? Pros Zeffy is constantly improving, updating and enhancing the tools and the support team actually listens to requests and implements new features all the time. There has never been an issue with the finance aspect and The Llama Sanctuary can count on receiving a payout, on the dot, every week. Cons At the moment, Zeffy lacks some of the refinements and tools that bespoke email platforms, event organisers and online stores can offer. The email creation element is still a bit crude and clunky and site navigation can be counter-intuitive (to me at least). Switched from [FundRazr](https://www.capterra.com/p/175246/FundRazr/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Fees and ease of having everything under one roof! Review Source DH Debbie H. Community Relations, Marketing Specialist Individual & Family Services Used the software for: Less than 6 months ### "Zeffy is a homerun for non-profits!" April 8, 2026 5.0 Zeffy is a homerun for all non-profits! It's very easy to use. When you have questions, the staff is very responsive. You won't regret using Zeffy! Pros We currently use a paid CRM (which we are cancelling soon), and are converting all our records to Zeffy. We have used it for donations and for tickets so far. The ease of use is incredible. The platform actually does MORE than the one we have been paying for. It's so incredible that its FREE! Cons I really currently don't have any cons per say. They are continuously looking for ways to improve the platform, and are open for your feedback on what your needs are, so that's really all that matters! Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Three reasons - one the cost. Secondly, it keeps getting bought out by bigger companies, and the personal touch (customer service) became very difficult and really non-existent. Finally, who they used for credit card processing was not secure, and many scammers hitting our account, which caused them to turn off our links during peak usage. Review Source AO Adam O. Not Applicable Non-Profit Organization Management Used the software for: Less than 6 months ### "Seasoned IT support ... It's good, it could be way better (but it's free)" November 12, 2024 3.0 It's been good, a bit questionable when starting our first auction ... too many unknowns that we just had to figure out. Pros Fairly intuitive to get running, easy to maintain and update, FAQ and online support (if you can get them) Cons Help documents, questionable reporting, 15+min delay in close of auctions. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Zeffy FREE ... our organization is tiny compared to most and we don't have the funds to support anything but what the organization is for Review Source MaryAnn W. President Internet Used the software for: Less than 6 months ### "Great Plan for Every Nonprofit" May 1, 2026 5.0 So far, it's been smooth sailing on all 3 of the nonprofits that I use Zeffy for. I love that the funds are automatically transferred on Mondays - no more manual transferring. Pros Well, no one can ignore the FREE part of their service. I am currently using them for 3 nonprofits of which I am treasurer: Hooksett Area Rotary Club, NH Gift-A-Meal, and Friends of the Hooksett Library. Zeffy is super easy to use, and we get to keep all of the donations. Setting up campaigns is very easy. Cons The initial setup is a bit tedious because of all the integrations you need to make with Stripe, but it's still very easy to do. Switched from [Cheddar Up](https://www.capterra.com/p/276323/Cheddar-Up/) Cost - their processing fees were eating into our profits. Review Source JB Jessie B. Artistic and Executive Director Performing Arts Used the software for: 1-2 years ### "All that for free?!" November 12, 2025 4.0 I’ve had a great experience switching to Zeffy and look forward to seeing what cool, free features they add next! Pros The fact that this product is free to use is incredible. Being able to process payments online so seamlessly without being charged an arm and a leg (in fact without being charged a cent!) is a fundraising game changer for small non-profits like ours! The interface is very user friendly, intuitive even, and extracting data from campaigns is quick and easy. With their new POS app that can be downloaded onto any phone, they’ve saved us the need to purchase a square reader: staff and volunteers can just download the app and begin scanning tickets or taking donations! Cons The product is still new so it doesn’t have quite as many features as other similar products. However, they are highly responsive to customer feedback and constantly adding new features to meet the evolving needs of the non-profit community. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/)[Wix Payments](https://www.capterra.com/p/10030701/Wix-Payments/) We found the fees for processing payments too high. Review Source GP Greg P. Board member Civic & Social Organization Used the software for: Less than 6 months ### "Too hard to believe, but it really was free!" April 30, 2026 4.0 I was a first timer using it, but it went so well that I would not hesitate to use it again or recommend it to my non-profit friends. The support was probably the biggest positive. The learning curve was probably the least favorite. Maybe AI will help them come up with a better, more automated system. I found myself asking myself, "How do I do that?" but again support was quick and helpful Pros Obviously, it was free. I was concerned and didn't really believe it, but it was true. They make their money from ticket buyers leaving a donation. It provided LOTS of feedback about your sales, your ticket purchasers and more. Cons The learning curve was a little steep for a first timer, but I can't say enough good things about the speed and quality of the support. One time, they even recorded and sent me a video of exactly how to solve my problem. Another time, they just fixed it for me! I think if they automated the signup process by asking you a list of questions and then have it set up for you, that would be good. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Zeffy It was free; they only offered it to non-profits. That made me feel warm and fuzzy that a company did that. Review Source TT Tara T. Operations Manager Entertainment Used the software for: Less than 6 months ### "Incredible service for zero dollars" March 31, 2026 5.0 Zeffy is easy, effective, and excellent. It's a relief to be out from under the clunky and exorbitantly priced Eventbrite. Pros It's very simple to use, the interface is elegant, and the export options are excellent. With no fees it's also incredibly cost-effective at a time when every dollar counts. And we love that it's Canadian. Cons The automatic addition of a Zeffy donation is something it feels necessary to warn buyers about, but we haven't had any complaints. And the character cap on titles is a bit of a challenge for getting all the pertinent info in the bold type. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite is clunky, expensive, and American. BOO! Review Source TT Todd T. Field Director Non-Profit Organization Management Used the software for: 6-12 months ### "Field Director" March 16, 2026 5.0 10/10! Great support team! Ran some money through this program and it’s easy to keep track of it all! Pros The simplistically of the whole program! Customers find it very simple to navigate and sign up for a fundraising event through Zeffy! Cons How much customization you can do on the front side (on what the customer sees). Other than that that would be the only Con of Zeffy Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google forms (payable forms) is way to complicated Review Source DO Dawn O. Office Administrator Religious Institutions Used the software for: Less than 6 months ### "Effective and reliable" April 24, 2026 5.0 We questioned whether Zeffy's business model was sustainable, but the platform was easy to transition into and works well, and has saved us a great deal on fees. Pros For a free platform, the customer service is very helpful and responsive. As promised, it saves us from paying fees for credit card donations, and is very easy to use. Cons It would be nice if there were a category for a paid subscription. The wording on the thank-you page is confusing to people, and people can't set up a recurring payment without classifying it as a donation. Switched from [TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) To save on credit card fees and reduce hands-on Review Source Michael R. Board Chair Museums and Institutions Used the software for: Less than 6 months ### "Drop Bloomerang and Switch to Zeffy!" December 11, 2025 5.0 Customer service is responsive and excellent! Whenever a problem arises, and that's rare, the customer service team is available and responds quickly and expertly. Pros Zeffy is free - NO FUNDRAISING CHARGES AT ALL! And, it is sooo easy to use for all your donor management work, especially getting out newsletters! Cons No complaints, I love every aspect of this working with Zeffy! It's free, it's easy, and all aspects of the product are highly professional! Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Cost for Bloomerang was outrageous! We could no longer afford it. Review Source KN Katie N. Event Planner Fund-Raising Used the software for: 6-12 months ### "Excellent!!! " August 20, 2025 5.0 Anytime I don’t understand something it’s pretty easy to figure it out using their help guides. It’s really quite user friendly and self explanatory though! Overall we have had a great experience! Pros Zeffy has LOTS of options for non profits. We are a new non profit that supports our small school district, and we weren’t really sure what we were doing when we started fundraising. So far Zeffy is the only thing we have used, so we don’t know any different and we will not be changing because it has everything we need! Love that it sends out tax receipts for us automatically. Love alllllll the amazing settings for hosting an event and selling tickets- whole tables, early bird tickets/tickets with different release dates, etc. So many options to customize it to just what you need. And most of all, it doesn’t cost us a DIME so that all of our funding goes right to our mission! Cons There have just been a few small things like wishing on the donation form we could put in more than 4 preset amounts. Other than that, we don’t have much to complain about! Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Zeffy It’s free!! And it has everything we need and MORE! Review Source ST Shannon T. Founder Non-Profit Organization Management Used the software for: Less than 6 months ### "The Best Fundraising Platform - and Free!" September 17, 2025 5.0 We were looking for a new campaign management service and I specifically wanted something easy to use from a technology side. We had our first event up and going within 15 minutes - great landing page, text link available to send to our Board Members and donors, automated email response to event participants, event ticket receipts emailed directly with QR codes, and more - all for free. Pros Zeffy's platform is incredibly easy to use and 100% free! The onboarding process is simple, and we already have funds being deposited into our account from the fundraising campaign we created. Love the look of everything we've created for our campaign with Zeffy - text link landing page for our event, email responses to participants, and more. Very easy to create beautiful landing pages for fundraising campaigns and emails. We also now have a database of attendees from our event and can easily keep in touch for future events. Cons Nothing. Everything has been wonderful and completely free. We have yet to find anything that we would recommend as a change and usually there's always some area to improve - not with Zeffy. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Zeffy They charged for the ticket purchase and we were going to lose a lot of needed funding. Switched from [Givebutter](https://www.capterra.com/p/172048/Givebutter/) It was more difficult to create event links and I am not sure if it was 100% free like Zeffy. Review Source GN Gisele N. Digital Marketing And Efficiency Marketing and Advertising Used the software for: 1-2 years ### "Clearly The Best with some room to get even better" March 7, 2025 5.0 I am a big fan of Zeffy & I submit new feature requests regularly to help them expand all the great features they already offer. Their customer support team is extremely responsive and helpful, and overall I can't recommend Zeffy enough. Pros I like that it makes it possible for 100% of donations to go directly to the intended cause rather than to payment processors. I also like the variety of options, tools & webinars offered by Zeffy to help nonprofits optimize their fundraising efforts. The forms are also generally a lot better looking that alternative platforms. Cons I don't like that I can't limit access to forms by teams (so that 1 department can't access another department's forms). I also wish I could set up email confirmations at either the organizational level or at the team level so that emails are no longer managed at the individual form level. I don't like how hard it is to see how much donors are also giving to Zeffy or that it's not easy to refund the portion of a donation that goes to Zeffy. I also don't like that administrators don't get refund transaction email confirmations. Alternatives considered [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[FormAssembly](https://www.capterra.com/p/144453/FormAssembly/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Zeffy Zeffy is FREE & designed to process payments at no cost to nonprofits. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) The savings in payment processing & platform fees and much prettier and engaging product. Review Source SH Susan H. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Wouldn't go back..." September 9, 2025 5.0 Extremely easy to use, great tools and easy payouts. Easy to uploads graphics and pictures to customize events. Pros Our organization recently switched to Zeffy as our donor platform. It was easier to use than our old platform and offered better reports. It's fun and easy to create events and to track ticket sales. I wouldn't go back, I absolutely love Zeffy! Cons Sometimes donors don't know they can change the donation amount to Zeffy. I do appreciate that you can change the amount however. Review Source JS Jessi S. Executive Director Civic & Social Organization Used the software for: 6-12 months ### "Zeffy has changed the game for our small non-profit!" May 6, 2025 4.0 Using Zeffy has taking our organization's fundraising and outreach to new levels! It's fantastic, easy to use and the fact that it's FREE is amazing! Pros It's free to us as a nonprofit. It allows us to use a database AND process donations AND send emails all in one place. Cons I'd like to see more database options built in to merge households, pull more specific reports and automatically tag people depending on how they get added. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Zeffy Because it's FREE for us to use! I also really liked the email function, forms and that there was an auction option. Review Source CN Carolyn N. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Zeffy Is Fantastic" March 31, 2025 5.0 It's been a pleasure to use Zeffy. As a small but mighty non profit, your platform has helped us raise money without fees Pros It's free and really easy. Recommend to all non profits Cons The problem is no donations over $999 and thats a problem. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) we heard about Zeffy and it was a no brainer! Review Source HB Hannah B. Chief Executive Officer Mental Health Care Used the software for: Less than 6 months ### "Exceptionally supportive service!" February 14, 2025 5.0 Truly a 5 star non-profit support experience! We will absolutely be using it again for all future events. Pros Zeffy was amazing! It truly was under friendly, exceptionally easy to use on both the set up and user side and made for an incredibly smooth fundraising process on our end. The data it provided as well as the clear and concise formatting was lovely and so helpful! We saved a ton and made a ton which was a really meaningful win on all sides. Sending this resource to all my non-profit connections! Cons We were extremely pleased with our experience! The only downside it that we wish we would have known about it sooner! Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Nonprofit support and cost savings were our primary goals Review Source TE Timothy E. Financial Secretary Civic & Social Organization Used the software for: 6-12 months ### "Financial Secretary" March 22, 2026 5.0 Nothing but joy and simplicity. From the beginning, the support and simplicity of setting up a fundraising campaign, felt like we made the right choice in platforms. Pros Enjoy working with Zeffy and using their products. For a non-profit organization, the amount of support and the ease of using Zeffy products is a win-win relationship. Cons So far, no issues have been experienced. The support staff and ease of using the platform means less time figuring out how to use the platform, and more time fundraising. Review Source Michael L. President Sports Used the software for: Less than 6 months ### "Truly amazing fundraising tool for NFPs and charities. " April 6, 2026 5.0 It was easy to set up campaign elements, and customer support was quick with the one or two hiccups we had. The outbound social media and email pieces looked great. Pros The Zeffy interface is easy to use and delivers attractive materials for social media and email. We used it for event registration, peer-to-peer campaigns, and donations. If you’re skeptical about their business model, we can tell you there are no catches or loopholes on the financial side — they took zero percent of our fundraising income. Cons Had some minor hiccups updating content: occasional time delays for updates appearing, trouble finding features. But it was overall easy to use and incredible value even with the minor issues. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Zeffy Because there are no fees of any kind... Review Source DS Dave S. St. Jude Hero Ambassador Non-Profit Organization Management Used the software for: 6-12 months ### "Dave’s Review" September 29, 2025 4.0 Overall, it was a good experience, but the email template editing needs work. Placing pictures is a real chore and something needs done to resize on the fly using the app!!!!!! Pros The app does most of the work when it comes down to people bidding! The app notifies all winners and simplifies things when you need it the most! Cons Setting up the emails can be a real grudge when using your cell phone when you need it the most. Very difficult to set up your default emails that you want going out. Review Source MK Mike K. Treasurer Civic & Social Organization Used the software for: 6-12 months ### "Sometimes Too Good to Be True---Really Is True !" September 25, 2025 5.0 Pros I like that the setup is very easy. The ability to create multiple campaigns is very helpful. The step-by-step setup is intuitive and allows for a lot of creativity in the design. The donor management feature allows me to add manual contributions (checks or cash received in person) to the contributions received through Zeffy so my list is complete with ALL donors. Having automatic emails generated for Thank You's and tax receipts is a super time-saver. And all this is done while saving my non-profit money from credit card fees. There's nothing hidden and they respond to questions. Cons I can't think of anything I don't like. They were not able to link to Cvent for registrations but that was not a major problem, as it turned out. Review Source Sharon J. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Love Zeffy" October 1, 2025 5.0 Easy to use and setup. Multiple chapters across the nation are using zeffy in our organization. This has been a game changer in collecting dues, and donations Pros It was very easy to navigate and send the first campaign. Easy to add your own logo and make it very personal. We raised quite a bit in our first campaign because of the ease of use. Easy to view reports and see what was donated to each area of the campaign. Cons The check out process gets a little confusing when zeffy pops in the option to pay zeffy. Needs to be clearer. Review Source MB Mike B. Cofounder Non-Profit Organization Management Used the software for: 6-12 months ### "Works awesome!!" September 12, 2025 5.0 the bank deposits are regular, the paperwork is easy to process, the receipts are automatically generated, no downside so far Pros Zeffy recommendation came highly recommended by a fundraising professional with years working for not for profits and they have been absolutely amazing to work with so far Cons At this point in time, I have found nothing about Zeffy that I find annoying, my experience so far has been overwhelmingly positive Review Source CR Cindy R. Assistant to the President and Vice-President Non-Profit Organization Management Used the software for: 1-2 years ### "Highly Recommended!" September 9, 2025 5.0 Excellent! I definitely recommend Zeffy to anyone! Very user friendly. Customer service is unrivaled!!! Pros Customer service has been phenomenal!! Each time I have had questions or needed help building a form or event, I have been able to speak with a knowledgeable individual. Cons Some minor limitations when building forms. Would like to see ability to include details that would enhance tracking capabilities for our organization. Review Source KB Karen B. Executive Director Civic & Social Organization Used the software for: Less than 6 months ### "Delivered what they promised!" June 4, 2025 5.0 Very positive. Worked exactly as described. The tracking system was great as was the check in process for our event. Pros Easy to use No fees! Very responsive to questions Streamlined process Will be looking into it for our ongoing fundraising plans. Cons Had some difficulty with the email set up but only because I didn't have a lot of time to get our campaign going. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.