--- title: "Zeffy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zeffy the right Fundraising solution for you? Explore 496 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/220131/Zeffy/reviews/" page_type: "reviews" language: "en" --- Zeffy 4.8 (496) [View alternatives](https://www.capterra.com/p/220131/Zeffy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Zeffy Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KF Kim F Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It really supports a small nonprofit, like ours, to be able to access tools we would not be able to affort through other platforms, and they also response to support requests promptly and completely, helping to insure our success. “ July 21, 2026 BC Bill C PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Some features are not as customizable as we would like - specifically, the inability to customize membership cards.“ March 15, 2025 NS Nicole S COONon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “It has saved us money on our monthly newsletter, and it integrates with our donation collection and donor management instead of multiple systems!“ May 22, 2026 TW Thomas W Co-FounderNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I was a little confused at first why I didn't get the full payout but then I came to understand that when people pay via different payment methods it takes different amounts of time to "clear" and be delivered into our account.“ April 19, 2025 MK Mike K TreasurerCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “The donor management feature allows me to add manual contributions (checks or cash received in person) to the contributions received through Zeffy so my list is complete with ALL donors. “ September 25, 2025 Sharon J TreasurerNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “The check out process gets a little confusing when zeffy pops in the option to pay zeffy. “ October 1, 2025 BR Becki R PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “We use it to fundraise for our PTA and it helps us put all of the money we raise, back into our school, instead of paying credit card fees.“ September 15, 2025 PR PATRICIA R VP, Board of DirectorsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “For example, I needed to reorder my contacts alphabetically and I was unable to do so.“ January 10, 2026 ## Showing most helpful reviews Showing 1-25 of 496 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DAVID C. Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Saving Time and Money" January 29, 2026 5.0 Zeffy has been the major fundraising platform for The Llama Sanctuary since 2024 and it has made a huge difference to the administration. Previously, we used Mailchimp for email campaigns, Events for event booking and guided tours and separate fundraising platforms. All of that is now condensed into one entity making life so much easier and in the process, the amount of money saved in fees each year is enough to pay the feed bill for entire month! Oh! Did I mention it is absolutely free to use? Pros Zeffy is constantly improving, updating and enhancing the tools and the support team actually listens to requests and implements new features all the time. There has never been an issue with the finance aspect and The Llama Sanctuary can count on receiving a payout, on the dot, every week. Cons At the moment, Zeffy lacks some of the refinements and tools that bespoke email platforms, event organisers and online stores can offer. The email creation element is still a bit crude and clunky and site navigation can be counter-intuitive (to me at least). Switched from [FundRazr](https://www.capterra.com/p/175246/FundRazr/) Fees and ease of having everything under one roof! Review Source NS Nicole S. COO Non-Profit Organization Management Used the software for: 1-2 years ### "Really enjoying have one system to do multiple things instead of multiple systems to keep synchronized." May 22, 2026 5.0 Overall our small all volunteer non profit has had no negative experiences with Zeffy, which is amazing. Every prior platform eventually had issues we had to work around, we also don't have complex needs. I can manage my donors, receive donations, create and schedule my newsletters and fundraising campaigns which can be correctly targeted, and now we're getting to sell event tickets as well! Pros Zeffy was easy to get started with. We were able to export out of mailchimp and into zeffy very quickly. It has saved us money on our monthly newsletter, and it integrates with our donation collection and donor management instead of multiple systems! Cons I do sometimes find it hard to figure out where a feature is, or how to properly use it. But we are a 100% volunteer based organization so if I were a professional I feel like I might have more knowledge or time to better understand some of the more advanced features and take advantage of them. Alternatives considered [GiveWP](https://www.capterra.com/p/10007439/GiveWP/) Reason for choosing Zeffy the cost was less than the alternatives i looked at Review Source AO Adam O. Not Applicable Non-Profit Organization Management Used the software for: Less than 6 months ### "Seasoned IT support ... It's good, it could be way better (but it's free)" November 12, 2024 3.0 It's been good, a bit questionable when starting our first auction ... too many unknowns that we just had to figure out. Pros Fairly intuitive to get running, easy to maintain and update, FAQ and online support (if you can get them) Cons Help documents, questionable reporting, 15+min delay in close of auctions. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Zeffy FREE ... our organization is tiny compared to most and we don't have the funds to support anything but what the organization is for Review Source KF Kim F. Executive Director Mental Health Care Used the software for: Less than 6 months ### "Helping tiny agencies compete" July 21, 2026 5.0 Zeffy is allowing us to compete with the 'big boys' in how attractive and appealing our fundraising efforts are, and we are grateful to have found it. Pros It really supports a small nonprofit, like ours, to be able to access tools we would not be able to affort through other platforms, and they also response to support requests promptly and completely, helping to insure our success. They also offer many ideas for ways to make our fundraising campaign more successful and more appealing to possible donors. Cons Honestly, I found it super easy to use and helpful. I would say that it might be helpful to have their support guide easier to locate, but overall it is a wonderful tool! Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Zeffy More of the donation gets to us directly, and their support was better. Review Source DH Debbie H. Community Relations, Marketing Specialist Individual & Family Services Used the software for: Less than 6 months ### "Zeffy is a homerun for non-profits!" April 8, 2026 5.0 Zeffy is a homerun for all non-profits! It's very easy to use. When you have questions, the staff is very responsive. You won't regret using Zeffy! Pros We currently use a paid CRM (which we are cancelling soon), and are converting all our records to Zeffy. We have used it for donations and for tickets so far. The ease of use is incredible. The platform actually does MORE than the one we have been paying for. It's so incredible that its FREE! Cons I really currently don't have any cons per say. They are continuously looking for ways to improve the platform, and are open for your feedback on what your needs are, so that's really all that matters! Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Three reasons - one the cost. Secondly, it keeps getting bought out by bigger companies, and the personal touch (customer service) became very difficult and really non-existent. Finally, who they used for credit card processing was not secure, and many scammers hitting our account, which caused them to turn off our links during peak usage. Review Source JB Jessie B. Artistic and Executive Director Performing Arts Used the software for: 1-2 years ### "All that for free?!" November 12, 2025 4.0 I’ve had a great experience switching to Zeffy and look forward to seeing what cool, free features they add next! Pros The fact that this product is free to use is incredible. Being able to process payments online so seamlessly without being charged an arm and a leg (in fact without being charged a cent!) is a fundraising game changer for small non-profits like ours! The interface is very user friendly, intuitive even, and extracting data from campaigns is quick and easy. With their new POS app that can be downloaded onto any phone, they’ve saved us the need to purchase a square reader: staff and volunteers can just download the app and begin scanning tickets or taking donations! Cons The product is still new so it doesn’t have quite as many features as other similar products. However, they are highly responsive to customer feedback and constantly adding new features to meet the evolving needs of the non-profit community. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/)[Wix Payments](https://www.capterra.com/p/10030701/Wix-Payments/) We found the fees for processing payments too high. Review Source Dan J. Founder-Director E-Learning Used the software for: 6-12 months ### "Low Activation Energy (Chemistry term)" July 9, 2026 5.0 Wunderbar Pros What I like most about Zeffy: It's ease of use. In other words, there are no barriers (eg, expense, tech complications, etc) I had to surmount! Since I have few resources, and no tech team, I VERY much appreciate the lack of barriers! My non-profit (EducationEquity Foundation, which provides free MCAT Prep to low-income underrepresented premeds, taught by peer tutors who recently scored VERY well on their own MCATs) hasn't yet pursued donations much, so I have little to add about its performance. I've heard its performance is great, but I haven't used it much. (So far, that is. I plan to step up our fundraising game this summer. Up to now, I've been focused mainly on developing content - the nonprofit was essentially a 1-man band \[ie, ME\], so it has had limited bandwidth. But now, volunteers have joined!) Cons It unintentionally shames me that I don't know more French. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Zeffy Better deal and ease of deployment. Better deal and ease of deployment. Review Source MaryAnn W. President Internet Used the software for: Less than 6 months ### "Great Plan for Every Nonprofit" May 1, 2026 5.0 So far, it's been smooth sailing on all 3 of the nonprofits that I use Zeffy for. I love that the funds are automatically transferred on Mondays - no more manual transferring. Pros Well, no one can ignore the FREE part of their service. I am currently using them for 3 nonprofits of which I am treasurer: Hooksett Area Rotary Club, NH Gift-A-Meal, and Friends of the Hooksett Library. Zeffy is super easy to use, and we get to keep all of the donations. Setting up campaigns is very easy. Cons The initial setup is a bit tedious because of all the integrations you need to make with Stripe, but it's still very easy to do. Switched from [Cheddar Up](https://www.capterra.com/p/276323/Cheddar-Up/) Cost - their processing fees were eating into our profits. Review Source GP Greg P. Board member Civic & Social Organization Used the software for: Less than 6 months ### "Too hard to believe, but it really was free!" April 30, 2026 4.0 I was a first timer using it, but it went so well that I would not hesitate to use it again or recommend it to my non-profit friends. The support was probably the biggest positive. The learning curve was probably the least favorite. Maybe AI will help them come up with a better, more automated system. I found myself asking myself, "How do I do that?" but again support was quick and helpful Pros Obviously, it was free. I was concerned and didn't really believe it, but it was true. They make their money from ticket buyers leaving a donation. It provided LOTS of feedback about your sales, your ticket purchasers and more. Cons The learning curve was a little steep for a first timer, but I can't say enough good things about the speed and quality of the support. One time, they even recorded and sent me a video of exactly how to solve my problem. Another time, they just fixed it for me! I think if they automated the signup process by asking you a list of questions and then have it set up for you, that would be good. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Zeffy It was free; they only offered it to non-profits. That made me feel warm and fuzzy that a company did that. Review Source TT Tara T. Operations Manager Entertainment Used the software for: Less than 6 months ### "Incredible service for zero dollars" March 31, 2026 5.0 Zeffy is easy, effective, and excellent. It's a relief to be out from under the clunky and exorbitantly priced Eventbrite. Pros It's very simple to use, the interface is elegant, and the export options are excellent. With no fees it's also incredibly cost-effective at a time when every dollar counts. And we love that it's Canadian. Cons The automatic addition of a Zeffy donation is something it feels necessary to warn buyers about, but we haven't had any complaints. And the character cap on titles is a bit of a challenge for getting all the pertinent info in the bold type. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite is clunky, expensive, and American. BOO! Review Source AY Angélique Y. Cheif Operations Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Game-Changer for Nonprofits: Our Experience with Zeffy" August 9, 2025 5.0 In every way, Zeffy has exceeded our expectations as a nonprofit fundraising partner. We truly couldn’t ask for more. Pros It’s hard to pinpoint just one thing we love most about Zeffy. Whether it’s their zero-fee donation platform, ensuring our nonprofit keeps every penny contributed, or their powerful fundraising tools, Zeffy has transformed how we accept and process donations. Even the way they help us express gratitude to our generous supporters makes the entire experience seamless and rewarding. Cons While I believe there’s always room for improvement in any service, at the moment, I’m hard-pressed to find a flaw in Zeffy. They’ve been an invaluable partner to River Region Animal Rescue, and their outstanding customer service gives me full confidence that any future challenges will be resolved quickly and effectively. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) We switched to Zeffy because it’s more than just a payment processor, it’s a true fundraising partner. Unlike PayPal, Zeffy doesn’t just handle transactions; they empower our nonprofit with: - Fundraising tools to grow and manage campaigns effortlessly. - Donor appreciation features that help us thank supporters meaningfully. - Seamless record-keeping to track donations and engagement accurately. - Outstanding customer support that ensures we maximize every opportunity. In the end, Zeffy doesn’t just save us fees, it helps us raise more for our cause. Review Source PK Pam K. Board Co Chair Non-Profit Organization Management Used the software for: 1-2 years ### "100% worthwhile!!" September 10, 2025 5.0 My experience with Zeffy has been 100% positive. The customer service has been accommodating and very effective. Pros I like the fact that our charity receives 100% of donations made. I also appreciate how easy it has been for people who requested refunds for the voluntary donation made in error to get them, no questions asked!! Cons I wish Zeffy would integrate with Canva. I also wish that there were more editable settings, for instance font and background colors, for invitations. I also wish there was live customer service. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Excessive service charges and it was complicated to use. Review Source MK Mark K. Chair Non-Profit Organization Management Used the software for: 2+ years ### "Zeffy Is Great for Small Nor-for-Profits" September 15, 2025 5.0 Zeffy is the best -- not just for the no fees, but forthe ease of use and can use for events, al sorts of donor campaigns, online store etc -- I have been using it forthree years now for several organizations, and all of my colleagues like it, too Pros Very user friendly, great newsletter, and donor management features. Several peoplecan be using it at once and you can alternate between your different organizations and sub-organizations, too Cons Sometimes there are glitches and it does not perform revisions perfectly and some tasks have to be repeated Alternatives considered [Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/) Reason for choosing Zeffy Large Databases do not Cost Extra and it was easy to learn Switched from [Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/) Cost and database limitations of other platforms Review Source HK Helen K. Fundraising Chair Non-Profit Organization Management Used the software for: 6-12 months ### "Maximizing Impact with a Simple, Effective Platform" September 9, 2025 5.0 Overall, our experience with Zeffy has been excellent. The platform is easy to use, effective for meeting our fundraising goals, and a huge benefit in saving on fees—allowing more funds to directly support our school. Families appreciate knowing their full donation goes where it’s intended, which has encouraged greater participation and generosity. Zeffy’s flexibility makes it adaptable for a wide range of events and fundraisers, which has been a big plus for our team. While we would love to see more customizable options for team member access levels, the overall value and impact of the platform have been outstanding. Pros Zeffy has been such a great platform for our fundraising needs! It’s incredibly easy to use and very effective in helping us reach our goals. The fact that there are no fees means more of every donation goes directly to our school, which really encourages families to give more generously. We also love how flexible the platform is—it works seamlessly for different types of events and fundraisers. Highly recommend to any organization looking for a simple, impactful fundraising solution! Cons The only challenge we’ve run into is the limited flexibility around team member access levels. I wish there were more customizable options to choose exactly what data team members can view or edit. This would make it easier to delegate tasks while keeping sensitive information secure. Switched from [BetterWorld](https://www.capterra.com/p/237618/BetterWorld/) We didn't like the user interface on BetterWorld. Review Source ZG Zaneb G. PTO President Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to Use and Perfect for our needs as a non profit" September 11, 2025 5.0 It has been so easy to use and has streamlined our process for our non-profit pto. Members have also said how create and easy it is to donate and receive confirmation. The ticketing system is great too. Pros I love the ease of the platform and how everything is trackable. I really love how there are so many different automations from emails to bank transfers. Cons I wish that there was still an option to tag in addition to the lists to manage the contacts. I also wish there was an option to add multiple emails to an account. Switched from [Venmo](https://www.capterra.com/p/222572/Venmo-/) We wanted to be able to better track payments and have a centralized location Review Source GN Gisele N. Digital Marketing And Efficiency Marketing and Advertising Used the software for: 1-2 years ### "Clearly The Best with some room to get even better" March 7, 2025 5.0 I am a big fan of Zeffy & I submit new feature requests regularly to help them expand all the great features they already offer. Their customer support team is extremely responsive and helpful, and overall I can't recommend Zeffy enough. Pros I like that it makes it possible for 100% of donations to go directly to the intended cause rather than to payment processors. I also like the variety of options, tools & webinars offered by Zeffy to help nonprofits optimize their fundraising efforts. The forms are also generally a lot better looking that alternative platforms. Cons I don't like that I can't limit access to forms by teams (so that 1 department can't access another department's forms). I also wish I could set up email confirmations at either the organizational level or at the team level so that emails are no longer managed at the individual form level. I don't like how hard it is to see how much donors are also giving to Zeffy or that it's not easy to refund the portion of a donation that goes to Zeffy. I also don't like that administrators don't get refund transaction email confirmations. Alternatives considered [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[FormAssembly](https://www.capterra.com/p/144453/FormAssembly/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Zeffy Zeffy is FREE & designed to process payments at no cost to nonprofits. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) The savings in payment processing & platform fees and much prettier and engaging product. Review Source AF Amy F. Secretary Religious Institutions Used the software for: Less than 6 months ### "Impressed with the ease of use" September 10, 2025 5.0 I am very impressed with Zeffy. It has helped donors give and I have very little to do from the administration end of the process. I am not sure why anyone wouldn't use it! Pros Zeffy is very easy to use. Our organization is able to share a QR code with donors and we are very happy about it. Cons It did take a little time to set up. I had a friend walk me through the process and that was very helpful to me. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) They were expensive and took a portion of every donation given to us. Review Source PG Paula G. Co-founder Entertainment Used the software for: Less than 6 months ### "Zeffy for Life" April 16, 2025 5.0 My life has become a lot simpler since I started using it. I don't even use all of its capabilities. I've used a lot of unified fundraising platforms, but for event and donation forms, it has features, simplicity, ease of use, and price point that can't be beat. Pros It's easy to use, easy to understand, and customer service is always great. I especially love not doing tax receipts manually anymore. Cons I can't think of any cons. Seriously, I have not run into any major issues. The questions I have had have been minor and easily resolved. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Neither were designed for non-profits. Tracking and thanking people for donations were clunky and labor-intensive Review Source CN Carolyn N. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Zeffy Is Fantastic" March 31, 2025 5.0 It's been a pleasure to use Zeffy. As a small but mighty non profit, your platform has helped us raise money without fees Pros It's free and really easy. Recommend to all non profits Cons The problem is no donations over $999 and thats a problem. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) we heard about Zeffy and it was a no brainer! Review Source Megan H. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Great customer service, Listens to members, easy to use" January 25, 2025 5.0 Excellent. Every interaction is genuine, never a canned, prewritten response. Pros Great customer service. They listen to their members and respond to what people ask for and what features are important. Cons I want a landing page for my nonprofit where a person can see all of our events and donation options. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Cash App](https://www.capterra.com/p/246167/Cash-App/) Reason for choosing Zeffy Free for nonprofits, so cheaper than any other platform we looked at. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) It is cheaper on Zeffy, because Zeffy is completely free. Review Source TE Timothy E. Financial Secretary Civic & Social Organization Used the software for: 6-12 months ### "Financial Secretary" March 22, 2026 5.0 Nothing but joy and simplicity. From the beginning, the support and simplicity of setting up a fundraising campaign, felt like we made the right choice in platforms. Pros Enjoy working with Zeffy and using their products. For a non-profit organization, the amount of support and the ease of using Zeffy products is a win-win relationship. Cons So far, no issues have been experienced. The support staff and ease of using the platform means less time figuring out how to use the platform, and more time fundraising. Review Source Sharon J. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Love Zeffy" October 1, 2025 5.0 Easy to use and setup. Multiple chapters across the nation are using zeffy in our organization. This has been a game changer in collecting dues, and donations Pros It was very easy to navigate and send the first campaign. Easy to add your own logo and make it very personal. We raised quite a bit in our first campaign because of the ease of use. Easy to view reports and see what was donated to each area of the campaign. Cons The check out process gets a little confusing when zeffy pops in the option to pay zeffy. Needs to be clearer. Review Source MB Mike B. Cofounder Non-Profit Organization Management Used the software for: 6-12 months ### "Works awesome!!" September 12, 2025 5.0 the bank deposits are regular, the paperwork is easy to process, the receipts are automatically generated, no downside so far Pros Zeffy recommendation came highly recommended by a fundraising professional with years working for not for profits and they have been absolutely amazing to work with so far Cons At this point in time, I have found nothing about Zeffy that I find annoying, my experience so far has been overwhelmingly positive Review Source AL Amanda L. Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "Simple, Efficient, and Beautiful" July 2, 2026 5.0 Zeffty is the best platform I have used so far for hosting events through our church. Simple format that anyone could navigate. Pros Zeffy is very easy to use and efficient. The prompts that lead you through the setup are easy to follow and quickly get you on your way. Cons I wish there were more color scheme options. Everything they have is great and simple, but not necessarily the best match for our event. Review Source AB Amber B. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "Amazing service! " September 13, 2025 5.0 Zeffy has made fundraising for my non-profit hassle-free. I trust them and would recommend them to everyone. Pros Easy, user friendly, sleek and extremely affordable! It helps me meet certain fundraising goals. I love that it auto generates receipts, for tax deductible purposes. Cons I don’t really have anything I dislike about Zeffy or that I least like. I can’t currently think of anything I would change Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.