--- title: "Zeffy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zeffy the right Nonprofit solution for you? Explore 513 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/220131/Zeffy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zeffy 4.8 (691) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Zeffy Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KF Kim F Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It really supports a small nonprofit, like ours, to be able to access tools we would not be able to affort through other platforms, and they also response to support requests promptly and completely, helping to insure our success. “ July 21, 2026 JP Jennifer P Family AdvocateMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The second thing that is a drawback is when I set up e-mails to go out to large groups, it will bounce back the whole lot sometimes. “ September 10, 2026 NS Nicole S COONon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “It has saved us money on our monthly newsletter, and it integrates with our donation collection and donor management instead of multiple systems!“ May 22, 2026 TW Torri W TreasurerFine Art, 2 - 10 employeesUsed the software for: 6-12 months. “The only hindrance at the moment is not having the ability to send money to pay individuals or companies.“ August 14, 2026 CS Clayton S Executive DirectorSports, Self-employedUsed the software for: More than 2 years. “The customer service is phenomenal and quick to respond, the campaign creation is seamless and intuitive and customizable, and I never worry about if or when we'll receive our funds.“ August 10, 2026 JP Jennifer P Family AdvocateMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I understand that I need to integrate it with our web-hosting site... but I tried and it was difficult. And I am usually \*pretty technically savvy. But, I wasn't able in that case...“ September 10, 2026 KF Kim F Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Zeffy is allowing us to compete with the 'big boys' in how attractive and appealing our fundraising efforts are, and we are grateful to have found it.“ July 21, 2026 BC Bill C PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Some features are not as customizable as we would like - specifically, the inability to customize membership cards.“ March 15, 2025 ## Showing most helpful reviews Showing 1-25 of 691 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Reviewer ### "Fantastic Platform!" November 12, 2026 5.0 Zeffy is helping us run fundraising campaigns without building extensive websites or costing us thousands of dollars in fees and paying for a fundraising program. It has blessed our little non profit. Pros We love Zeffy because our non profit children's museum gets to keep 100% of the funds we raise. We are a very small organization so every penny counts. Zeffy is very user friendly and I love how easy it is to set up different types of donations and fundraisers. Zeffy also makes it easy to send tax deduction and thank you receipts. Cons I have not really ran in to anything that I have said oh I wish this was different yet. Review Source Reviewer ### "User Friendly" November 12, 2026 5.0 In a society that has gone largely cashless, Zeffy allows us to take donations in a format that is easy and familiar to most people. Pros As a non-profit, we operate entirely on donations. Zeffy allows us to keep all of our funds by not charging extra fees to use their platform. We love that it has been so easy for us to set up and for others to use for donations. Cons I only wish that I could customize the questions required per item, rather than for the entire purchase, but it has not been a big deal. We just put in the item description to make sure to fill in certain fields at checkout. Review Source Reviewer ### "Zeffy doubled what we would have made for my fundraiser without it. We will be using it from now on" November 12, 2026 5.0 Zeffy made it so much easier for donors to support us without us taking the financial hit with fees like other platforms do. Pros Zeffy was it very easy to use and any communication I had with customer service was very straightforward, polite and friendly. It made it very easy for our donors to help us meet our goals. Cons I actually don't have any complaints about zefft at this time. Review Source Reviewer ### "Excellent for Small Non-Profits!" November 12, 2026 5.0 We are able to take debit card payments for the flags, shirts, and patches in our little "shop." This is huge because people often don't carry cash anymore! I love that there are no fees, too! This helps our post keep our prices lower. I also have used the chat option a lot and have found that extremely helpful!!! Thank you for Zeffy! Pros We are able to accept debit card payments for sale items, and rentals! I also like that we can create collaborators who we authorize to take payments! This was extremely helpful when we had our rummage sale! Cons The only thing I don't like it the time it takes to receive the funds into our account, but I'm just being picky, I realize that they have to make authorizations for payments, etc. Otherwise, I Love Zeffy! Review Source Reviewer ### "Board Member" November 12, 2026 5.0 Zeffy gives us one place to keep track of donors and ticket buyers at Lexington Youth Theatre. It’s easy to see who donated or bought tickets, and we can email them directly from the platform. Pros Zeffy has been so easy to use. At Lexington Youth Theatre, we’ve used it for ticket sales and to take our silent auction online for the first time. As a nonprofit, we’ve saved so much on fees, and that means more of what we raise goes right back into putting on shows for our community. I’d recommend Zeffy to any nonprofit looking for a simple way to sell tickets and raise money. Cons The one downside is that we’ve had to explain the optional contribution to Zeffy at checkout. People can change it or set it to $0, but it’s easy to miss and can make the total higher than they expected. Even with that extra step, I’d recommend Zeffy to other nonprofits. The savings have made a real difference for us. Review Source Gwen B. Chief Executive Director ### "Zeffy has been a valuable resource for She's Empowering Her." November 12, 2026 5.0 I was able to manage the I Am Enough Conference registrations and collect donations for fundraising, making it easier to handle both in one place. Pros It is very easy to navigate through the system without being confused. Cons There's nothing that I dislike about Zeffy. Review Source Reviewer ### "It is very easy to use. We have used it for merch sales, ticket sales and fundraising." November 12, 2026 5.0 Having one site to manage fundraising is a strong benefit to us! Pros Since we are a non-profit having a free service helps our bottom line. It is very easy to use! Cons I like using it for all of the purposes we use it for. I wish it offered the option of doing invoicing though. Review Source Reviewer ### "Zeffy helps us raise more money" November 12, 2026 5.0 Banking fees are $0 and there are many options for us to use to raise more donations. Pros No credit card fees, it has many features and they are constantly adding new ones! Soo many useful features. Cons There is nothing to dislike about Zeffy. Review Source Reviewer ### "User-friendly interface; everything works seamlessly." November 12, 2026 5.0 Zeffy helps us manage online donations and event registrations in one place. That saves our small team time setting up campaigns and tracking donations and sign-ups. Because we receive the full amount donated, we can put more of what we raise toward programs like rehabilitation for Ukrainian veterans. Pros What we like best about Zeffy is that Ukraine Matters receives the full amount of every donation. For a small nonprofit like ours, that means more of every dollar can support programs like rehabilitation for Ukrainian veterans. We also appreciate being able to manage fundraising campaigns and event registrations in one place. Cons Our biggest frustration is email deliverability. We’ve seen bounce rates of 10–20% on some campaigns, and it can be difficult to tell why individual messages bounced. Clearer bounce reports would help us keep our donor list up to date and reach more of our supporters. Review Source Reviewer ### "BEST PLATFORM FOR NON-PROFIT CONTRIBUTIONS" November 12, 2026 5.0 As a non-profit, stretching each dollar to the max is a goal we take seriously. The effort and expense to raise funds is quite large and Zeffy allows us to receive 100% of the funds the donor intended without spending a portion of them in fees. It also shows our donors that we have spent effort in finding a platform that maximizes their giving. Pros Zeffy has a modern online interface that integrates well with our website. It works well. Having used many different platforms at a number of non-profits, the ability for donors to cover the costs for the platform is the biggest differentiator and a game changer for any non-profit. Cons Honestly, I don't see any. I don't know why anyone would not chose to use it. Review Source Verified Reviewer 4.5 November 12, 2026 AI summary based on a full review Zeffy is a solid choice for a free CRM, providing an easy-to-use interface that addresses donation management needs. However, the lack of options to create sources and funds limits the ability to organize donations distinctly. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review This platform is recognized for its user-friendly design and effective fundraising capabilities, with no hidden fees enhancing the overall experience. The reviewer has not identified any drawbacks. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review Zeffy streamlines payment processes for small groups, making it simple to collect funds from parents both online and offline. A potential enhancement could be the addition of category breakdowns for auctions to assist organizations with multiple subgroups. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 12, 2026 AI summary based on a full review The software is easy to navigate and allows users to add campaigns without any cost. A downside is that there is a maximum limit on usage, which could be a concern for some users. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review This platform provides a clear cost structure without hidden charges, enabling users to modify their donations as needed. A drawback is that the default donation percentages are set and cannot be altered. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review This application excels in user-friendliness, allowing for easy navigation and optional tipping, which adds flexibility for users. There are no notable drawbacks mentioned, suggesting a positive overall experience. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review Zeffy provides a cost-effective solution for nonprofits by eliminating fees, ensuring that every dollar donated goes directly to the cause. There are no drawbacks noted, making it a highly recommended tool for fundraising. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review Zeffy provides significant benefits for non-profits, including low fees and an intuitive design. The reviewer has not encountered any drawbacks in their six months of experience. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.5 November 12, 2026 AI summary based on a full review This software provides an effective solution for managing donations, particularly for school events like Science Olympiad. A limitation is that the login feature can be unreliable at times, causing access problems. Log in to unlock the full review, detailed ratings, and pros & cons Process Improvement Leader, Corporate Finance, FP&A 5.0 November 12, 2026 AI summary based on a full review This software offers significant advantages for non-profits by simplifying donation and event ticketing processes. The reviewer has not encountered any limitations, indicating a strong alignment with their operational needs. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review Zeffy provides significant cost savings on credit card processing, reportedly saving nearly $2,000 in the first year for a small nonprofit. The learning curve can be steep, but the available training resources assist in overcoming this challenge. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review This tool effectively organizes registration payments, allowing for pre-event payments that enhance planning accuracy. There are currently no drawbacks noted, as the user is still exploring its features. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review This tool provides a user-friendly experience for managing fundraising and event payments, which is particularly beneficial for organizations. A limitation is the absence of tailored solutions for unique campaign needs, such as tracking student progress in read-a-thons. Log in to unlock the full review, detailed ratings, and pros & cons Reviewer ### "Seamless Donor Management tool for non-profits" November 12, 2026 5.0 Zeffy allows us to cut back on fees incurred on other financial platform while also integrating a donor CRM. Pros Usability is great and allows myself and other admins to seamlessly capture donors and events. Cons Nothing comes to mind when talking about dislikes Review Source Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review Zeffy offers a hassle-free way to manage donations without incurring fees, which provides peace of mind for users. On the downside, the email templates are difficult to customize, which may hinder some users' experience. Log in to unlock the full review, detailed ratings, and pros & cons ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.