# Roundesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Roundesk Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/220154/Roundesk --- # Roundesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Roundesk ## What is Roundesk? An agile, efficient, modern and highly automated platform offering your customers and employees business solutions. ## What is Roundesk used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Roundesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://roundesk.com&name=Roundesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Roundesk 0.0 VS. [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price €25 Per User, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (1,302) Value For Money 0.0 (0) Value For Money 4.1 (1,178) Customer Service 0.0 (0) Customer Service 3.9 (1,167) ## Roundesk alternatives [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Roundesk Overview ### What company size and specific industries is Roundesk built for? Roundesk is designed for SMEs, mid-sized companies, and enterprises in France and other Francophone countries. It is built for call centers, insurance providers, travel agencies, clairvoyance businesses, and e-commerce companies that need a solution suited to these sectors. Features and Usability ### What are the key features of Roundesk? Roundesk offers monitoring and sentiment analysis as core features, plus CRM tools such as contact management, customer database, and sales pipeline management. It also includes email management, email tracking, calendar sync, workflow management, reporting and analytics, alerts/notifications, and social media integration for tracking interactions and campaigns. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Roundesk integrate with? Roundesk connects natively to 3CX and Odoo. These integrations cover telephony and business management workflows, giving Roundesk a small but focused set of third-party connections for organizations that already use those platforms. Getting Started and Support ### What training and onboarding options does Roundesk offer? Roundesk provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Roundesk offer? Roundesk provides email/help desk support, FAQ/forum access, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback on support experience is available in the catalog data, so support quality, response times, and common frustrations cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar/Reminder System Notifications/alerts for upcoming events or tasks Calendar Sync Synchronize with other calendars to view mutual availability and schedules CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Reports Alter the layout and content of reports Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Document Storage Store and organize documents in a centralized system Roundesk 17 features Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Form predictions based on past and present data/trends Incorporation of a chat or messaging system within an organization's internal communication infrastructure Observe and track the demand, usage, progress or quality of a system, product, or user Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic €25.00 Per User,Per Month ## Integrations [ 3CX](https://www.capterra.com/p/158704/3CX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.