--- title: "Roundesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Roundesk Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/220154/Roundesk/" page_type: "product" language: "en" --- # Roundesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Roundesk ## What is Roundesk? An agile, efficient, modern and highly automated platform offering your customers and employees business solutions. ## What is Roundesk used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €25 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Roundesk?[Manage this product listing](https://www.g2.com/products/roundesk/claim_requests/new?auto=true) ## Roundesk Overview Updated August 2026 AI summary Roundesk is a cloud-based CRM solution for small and midsize businesses seeking tools for contact management, customer engagement, and sales pipeline oversight. It features workflow management, campaign management, monitoring, sentiment analysis, customizable fields, and integration with 3CX and Odoo. Deployment options span web and desktop platforms, with training resources available for onboarding and ongoing support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Roundesk 0.0 VS. [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting Price €25 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (242) Value For Money 0.0 (0) Value For Money 4.5 (218) Customer Service 0.0 (0) Customer Service 4.3 (227) ## Roundesk alternatives [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) ## FAQs about Roundesk Overview ### What company size and specific industries is Roundesk built for? Roundesk is designed for call centers and organizations in France and other Francophone countries, including SMEs, mid-sized companies, and enterprises. It also fits sectors such as insurance, travel agencies, clairvoyance, and e-commerce that need a customer communication platform. Features and Usability ### What are the key features of Roundesk? Roundesk offers monitoring and sentiment analysis as core features, along with CRM and contact management for customer records. It also includes email management, email tracking, campaign management, and workflow management, plus activity dashboards, reporting and analytics, forecasting, alerts/notifications, and API access for connected workflows. Integrations ### Which third-party tools and platforms does Roundesk integrate with? Roundesk integrates with 3CX and Odoo. These catalog integrations connect Roundesk to telephony and business management platforms, giving teams two direct options for linking communication and operational data within a single workflow. Getting Started and Support ### What training and onboarding options does Roundesk offer? Roundesk provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos give teams self-paced materials for reference and feature review. Getting Started and Support ### What customer support options does Roundesk offer? Roundesk provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here to describe support quality, response times, or common frustrations, so the listed channels are the only support details that can be confirmed. ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Roundesk includes **Customer Database**, which gives teams a central place to store and access customer records. However, it does not offer **Data Security** or **Real-Time Data**. Instead, it provides other important CRM capabilities, including **Contact Database** (**47%**) and **Contact Management** (**44%**), which help businesses organize contact details, track interactions, and maintain more consistent customer follow-up, allowing teams to manage relationships more efficiently. Calendar/Reminder System Notifications/alerts for upcoming events or tasks Calendar Sync Synchronize with other calendars to view mutual availability and schedules CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Reports Alter the layout and content of reports Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Document Storage Store and organize documents in a centralized system Roundesk 17 features ### All Features - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Forecasting: Form predictions based on past and present data/trends - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic €25.00 Per User,Per Month ## Integrations [ 3CX](https://www.capterra.com/p/158704/3CX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.