--- title: "Now Book It Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Now Book It Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/220182/Now-Book-It/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Now Book It Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Now Book It ## What is Now Book It? Now Book It is a reservation software solution designed for the hospitality industry. It helps restaurants, cafes, pubs, wineries, breweries, and event venues manage reservations, build customer profiles, create marketing campaigns, sell event tickets, and process gift card sales through its platform. Key features include table management, customer relationship management, marketing tools, social media integration, payment processing, event ticketing, and gift card functionality. ## What is Now Book It used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Event Booking](https://www.capterra.com/event-booking-software/)[Waitlist](https://www.capterra.com/waitlist-software/) Recognitions Best ease of use Overall rating Based on 101 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Event Booking / 2026 - Event Management / 2026 - Order Entry / 2026 - Reservations / 2026 Our "Best of" badge program showcases products with the highest ratings... - Event Booking / 2026 - Event Management / 2026 - Online Ordering / 2026 - Order Entry / 2026 - Reservations / 2026 - Restaurant Management / 2026 ## Now Book It alternatives Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (711)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/266878/Perfect-Venue/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (576)](https://www.capterra.com/p/118047/Tripleseat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/220182/Now-Book-It/alternatives/) ## FAQs about Now Book It Overview ### What problems does Now Book It solve? Now Book It solves manual, phone-based reservation handling, missed peak-period bookings, and unclear table availability by centralizing online reservations, walk-ins, table allocation, capacity controls, reminders, and booking changes. Restaurant, café, pub, and multi-venue operations teams benefit from coordinating daily service, functions, prepaid events, vouchers, guest requests, and staffing needs from one schedule. Answer based on 87 reviews Overview ### Which roles and teams benefit most from Now Book It? Now Book It is most used by restaurant owners, directors, and general managers who oversee reservations, guest flow, and venue performance. Venue and restaurant managers manage table availability and service pacing, while operations and marketing managers coordinate booking policies, promotional campaigns, and customer communication. Head chefs benefit from clearer visibility into expected covers. Answer based on 101 reviews Overview ### What company size and industries is Now Book It built for? Now Book It is for small hospitality businesses, with 93% of reviewers from small companies and Hospitality representing 63%. It is designed for restaurants, multi-venue groups, cafes, pubs, clubs, bars, wineries, and breweries. Reviewer industries also include Restaurants at 18% and Food & Beverages at 14%. Answer based on 101 reviews Features and Usability ### What are the key features of Now Book It? Now Book It includes online booking and booking management for handling customer reservations and capacity, with mobile access for checking bookings away from the venue. It also offers electronic payments and payment processing, event scheduling to plan event spaces and avoid clashes, and real-time data for current venue information. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does Now Book It integrate with? Now Book It integrates with over 20 third-party tools, including Stripe, Square Point of Sale, Square for Restaurants, Lightspeed, and Bepoz for payments and POS operations. It also connects with HubSpot CRM, Google Analytics 360, and Facebook Business Suite for customer management, reporting, and social-media activity. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Now Book It offer? Now Book It provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars cover scheduled instruction, and documentation and videos offer self-paced reference and step-by-step learning materials. Answer based on 4 reviews Getting Started and Support ### What customer support options does Now Book It offer, and how do users rate the experience? Now Book It offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users commonly describe support as prompt, knowledgeable, and helpful during setup, troubleshooting, and feature changes. A few users want more representative contact, clearer guidance for advanced settings, or faster resolution of escalated issues. Answer based on 57 reviews Features and Usability ### How well does Now Book It manage restaurant bookings? Now Book It manages restaurant reservations effectively with configurable booking rules, table allocation, reminders, and online booking tools. Venue groups and busy hospitality teams value reduced phone and email administration, branded booking flows, and support for events. Some users find functions, complex diary changes, mobile use, and stop-sell notifications less flexible. Answer based on 61 reviews Features and Usability ### Is Now Book It easy for restaurant staff to use? Now Book It provides an intuitive booking interface that most restaurant staff can learn quickly for daily service. Teams value simple navigation, editable bookings, floor-plan updates, and web-based access for front-of-house and management. Some backend tasks, bulk changes, special opening hours, table views, and setup options can feel clunky or require extra training. Answer based on 39 reviews ## Who uses Now Book It? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 7,426 Waitlist reviews Capterra data shows that buyers of event management software rank the following features as their top priorities: - **Registration Management** (**53%** of reviewers rated this feature as critical) - **Event Scheduling** (**52%**) - **Attendee Management** (**48%**) Now Book It supports all three features reviewers rate most important: **Registration Management**, **Event Scheduling**, and **Attendee Management**. Together, these capabilities help businesses handle sign-ups, coordinate event timelines, and keep attendee details organized, allowing teams to run events more efficiently and deliver a better participant experience. Event Scheduling 4.6 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Plan an event's time and location Mobile Access 4.2 (52) 88.46% of 52 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Payment Processing 4.8 (38) 81.58% of 38 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Online Booking 4.9 (46) 100.00% of 46 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 4.8 (44) 93.18% of 44 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Electronic Payments 4.6 (28) 78.57% of 28 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Now Book It 79 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Management: Manage order deliveries until they are received by the customers - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - For Restaurants: Serves restaurants - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Booking: Make reservations on the go through a mobile device - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Reservations: Make and manage reservations online - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Reviews Management: Track and monitor reviews of products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Table Management: Assign waitstaff and coordinate the table services - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Website Management: Built-in website builder or integration with third-party site - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 4.7 (101) 4.7 Based on 101 reviews ## Pricing Value for money 4.8 (100) Value for money 4.8 (100) 4.8 Based on 100 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (100) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (100) 4.9 Based on 100 reviews ## User reviews Overall rating 4.9 Based on 101 reviews Filter by rating Counts reflect reviews available in this feed. 5(94) 4(7) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful EM Event Manager Event Manager Used the software for: 3-5 years ### "Great support from the team " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 1, 2026 All in all we're very happy and the user experience for customers works well. A little clunky from the restaurant end, but definitely still a workable option Pros The support from the Account Management team is great, always on hand and happy to help with any questions that pop up. Cons The mobile app / web browser view: can't see the table plan - unless we have missed this feature? We'd love an easy way to save different seattings for different seasons - eg. adding in messages/pre-auth details to every single service is quite time consuming CM Chief Marketing Officer Chief Marketing Officer Used the software for: Less than 1 year ### "Love NowBookIt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 2, 2026 Very positive. I think it is a powerful tool that makes a positive impact on driving and successfully executing bookings at our venues. Pros The pros are the it is very easy to understand - and provides an easy schedule of the day, month ect - for staff to look over. The tool is very powerful allowing you to setup up a number of event types and different ways to execute them. Cons There are some very minor things you cannot do - or have to work around. For example we wanted to do an upsell on only a specific booking time - and exclude it for other booking times for the same event - but this was not really possible. OW Owner Owner Used the software for: Less than 1 year ### "Rattle Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 25, 2026 Great. Its been an excellent tool to assist in the efficient daily running of our restaurant business, allowing staff to better understand the day's bookings at a glance, make any amendments easily, and keep track of each meal session. Customer support has been very good - quick, responsive and effective. Pros The great ease and convenience of having the restaurant bookings made, suitable tables allocated, and confirmations made automatically. The capacity to tailor booking details and confirmation responses. Cons Not knowing how best to use the functions to my advantage, and not enough time to earn how to become a Now Book It expert. I'll get there someday though. VA Venue and events manager Venue and events manager Used the software for: 3-5 years ### "Leeuwin Estate Now Book It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Since we first had NBI as our primary booking platform the experience with set up, support, upgrading and longevity of product has been excellent. Pros The now book it team and support plus its super user friendly for staff. I love they way they are always improving and upgrading features on their product. Cons Tabel plans don't currently show enough information to print off and use for a hard copy on a day to day basis MA Manager Manager Used the software for: 1-3 years ### "Helpful and supportive" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2026 Pros Support team amazing. Our account manager \[sensitive content hidden\] was very helpful in changing over to the new restaurant Cons Glitches on Ipad with booking not showing up. Clearing cache and resetting doesn't help. Changed browser as well. MM MMO MMO Used the software for: 1-3 years ### "Effective Booking Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2026 From plugging in their app to last minute changes they are always on hand to support. The system works very well and does what you want it to, manage bookings. Pros Its was efficient to get started and we were quickly set up and taking bookings. The team at NBI are always on hand to support. Cons N/A - our expectations have been met - it was even better when we were asigned an account managr to help us manage the day to day queries GM GM GM Used the software for: 3-5 years ### "4 years of Now Book It :) " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2026 Overall, my experience with Now Book It was positive. It was easy to use day-to-day, helped keep bookings organised, and made the reservation process smoother for both staff and customers, even though the back end could feel a bit clunky at times. Pros I liked how simple and easy Now Book It was to use. It made managing bookings quick and stress-free, and the automated reminders were really helpful for reducing no-shows & really friendly customer support. Cons The back end could feel a bit clunky at times, especially when making changes to bookings or navigating between features. OM Operations Manager Operations Manager Used the software for: Less than 1 year ### "Now Book It Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 Upgrading to using a more advanced system from phone and email bookings is great for the venue once you adapt to it and learn how to use the system fully - the amount of customisation you can use is the biggest strength in using it. Pros Takes all the hassle off the venue with people phoning or emailing for bookings - streamlined and organised all in one place - block outs / event options etc help to customise any given day where we need to be flexible with bookings. Cons A lot of back end options that take time to figure out how to execute features with the system - get there in the end but just takes some trial and error to figure out what you want to do MA Manager Manager Used the software for: Less than 1 year ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 10/10 once set up cannot fault it, has saved countless hours on the phone as well as picking up bookings during peak periods where calls would otherwise be missed Pros Great value, and saves so much time, not just with bookings but with basic questions, Pays for it self jut by capturing bookings during peak periods Cons Without just saying everything is great, somethings can be tricky, for example special opening hours (mothers day) can be tricky to manage RM Restaurant manager Restaurant manager Used the software for: 3-5 years ### "Fast, efficient, clean, helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 We are very happy to use nowbookit it helpful a lot in our restaurant that’s just control everything very good Pros Very easy and convenient to use and always have team support customers very happy it look clean and modern when you looking for a reservation Cons Sometime system crash. But I understand maybe because of the signal and the thing is just a little thing not to serious [View all Reviews](https://www.capterra.com/p/220182/Now-Book-It/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SpotOn vs Now Book It](https://www.capterra.com/compare/197473-220182/SpotOn-Restaurant-vs-Now-Book-It) [OpenTable vs Now Book It](https://www.capterra.com/compare/17313-220182/OpenTable-for-Restaurants-vs-Now-Book-It)