# Now Book It Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Now Book It the right Restaurant Management solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220182/Now-Book-It/reviews --- Now Book It 4.9 (101) [View alternatives](https://www.capterra.com/p/220182/Now-Book-It/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 17th, 2026 # Reviews of Now Book It Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DR Daniel R Owner OperatorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It’s a reliable system that handles the day-to-day booking flow across multiple venues without creating extra admin or friction for the team.“ April 20, 2026 CC Claire C Marketing ExecutiveHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “There are some limitations around reporting and data extraction, particularly when trying to segment or analyse bookings in more detail for marketing purposes.“ April 23, 2026 LV Lesley V GMHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It made managing bookings quick and stress-free, and the automated reminders were really helpful for reducing no-shows & really friendly customer support.“ May 15, 2026 DR Daniel R Owner OperatorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “No EDM newsletter option yet and some areas of the backend can feel a bit clunky, particularly when managing functions or making bulk changes.“ April 20, 2026 JE John E DirectorRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “I appreciated the ability to fully own and control our venue’s reservation data and marketing lists without third-party interference.“ April 8, 2026 TH Tessa H Venue ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Only downside was not being able to set dates for services, was either off or on, would be good to have date settings rather than having to do multiple blockouts.“ April 22, 2026 JS Jye S Chief Marketing OfficerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The tool is very powerful allowing you to setup up a number of event types and different ways to execute them.“ June 1, 2026 LV Lesley V GMHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The back end could feel a bit clunky at times, especially when making changes to bookings or navigating between features.“ May 15, 2026 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Susan E. Restaurant manager Hospitality Used the software for: 2+ years ### "Recommended booking platform" April 10, 2026 5.0 Very happy with the overall experience and feedback is taken seriously - so most customers should feel like they've been listen to their needs and expectations Pros Great customer support from people that have worked in the industry or know very well what the venue requires to be able to run their business Cons Some features take a while to actually be activated, for example the integrations of the platform and the POS system Review Source Response from Now Book It April 14, 2026 We really appreciate your fantastic review Susan, we're so glad to hear that you are loving the support received from industry professionals. cD chantelle D. Venue and events manager Hospitality Used the software for: 2+ years ### "Leeuwin Estate Now Book It" May 24, 2026 5.0 Since we first had NBI as our primary booking platform the experience with set up, support, upgrading and longevity of product has been excellent. Pros The now book it team and support plus its super user friendly for staff. I love they way they are always improving and upgrading features on their product. Cons Tabel plans don't currently show enough information to print off and use for a hard copy on a day to day basis Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Hospitality and Australian based owner/operators Review Source Response from Now Book It May 25, 2026 We really appreciate the amazing feedback Chantelle! We're so glad to hear you're loving the system and the support you have received. We really appreciate your feedback regarding the table plans and will be sure to pass this onto our development team for consideration. Here's to a long partnership together. JK Jason K. Director Hospitality Used the software for: 2+ years ### "NBI is great for our business " May 26, 2025 5.0 Very good. Phone support is high level. Can highly recommend the product. Gift cards function is great. Events management also helpful. Pros Very easy to use. Intuitive. Available on multiple devices allows us to do remote phone service for restaurant Cons There is nothing to report here. Anyone I have with NBI is sorted when I call tech support. No issues Review Source Response from Now Book It May 28, 2025 We can't thank you enough for your great review Jason. Our team will be so happy you are loving Now Book It. Here's to more success together! DR Daniel R. Owner Operator Hospitality Used the software for: 2+ years ### "Strong Booking Platform for Multi-Venue Operations" April 20, 2026 5.0 Overall, our experience with NowBookIt has been very positive. It’s a reliable system that handles the day-to-day booking flow across multiple venues without creating extra admin or friction for the team. Pros The platform is intuitive for both our team and customers, which reduces training time and booking errors across multiple venues. Strong customer support, fast response times and solutions that actually get implemented, not just acknowledged. Cons No EDM newsletter option yet and some areas of the backend can feel a bit clunky, particularly when managing functions or making bulk changes. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Set Pricing and long term customer. Ease of use with multi venue. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Set Pricing and Easy to use for Multi venue site Review Source Response from Now Book It April 21, 2026 Thank you for the fantastic review Daniel, we're so glad to hear that you're finding Now Book It intuitive and it has reduced booking errors. We're very excited to let you know that our new CRM feature is coming very soon which will assist with your EDM newsletters, if you reach out to your account manager they will be able to show you the new feature's. Looking forward to a long partnership together. LV Lesley V. GM Hospitality Used the software for: 2+ years ### "4 years of Now Book It :) " May 15, 2026 5.0 Overall, my experience with Now Book It was positive. It was easy to use day-to-day, helped keep bookings organised, and made the reservation process smoother for both staff and customers, even though the back end could feel a bit clunky at times. Pros I liked how simple and easy Now Book It was to use. It made managing bookings quick and stress-free, and the automated reminders were really helpful for reducing no-shows & really friendly customer support. Cons The back end could feel a bit clunky at times, especially when making changes to bookings or navigating between features. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It The price was most competitive with more friendly customer service Review Source Response from Now Book It May 19, 2026 Thank you for the fantastic review Lesley! We're so glad to hear Now Book It has made managing bookings quick and stress free. We really appreciate your feedback regarding the back end of the system and will be sure to pass this onto our team to consider. Here's to another 4 years in partnership together! VR Verified Reviewer MMO Hospitality Used the software for: 1-2 years ### "Effective Booking Management " May 15, 2026 5.0 From plugging in their app to last minute changes they are always on hand to support. The system works very well and does what you want it to, manage bookings. Pros Its was efficient to get started and we were quickly set up and taking bookings. The team at NBI are always on hand to support. Cons N/A - our expectations have been met - it was even better when we were asigned an account managr to help us manage the day to day queries Review Source Response from Now Book It May 20, 2026 Wow, thanks for the great review! We're so glad to hear you are loving the system and that our team are always on hand to support you. Looking forward to many more years working together. LM Lisa M. Event Manager Hospitality Used the software for: 2+ years ### "Great support from the team " June 30, 2026 5.0 All in all we're very happy and the user experience for customers works well. A little clunky from the restaurant end, but definitely still a workable option Pros The support from the Account Management team is great, always on hand and happy to help with any questions that pop up. Cons The mobile app / web browser view: can't see the table plan - unless we have missed this feature? We'd love an easy way to save different seattings for different seasons - eg. adding in messages/pre-auth details to every single service is quite time consuming Review Source JS Jye S. Chief Marketing Officer Hospitality Used the software for: 6-12 months ### "Love NowBookIt" June 1, 2026 5.0 Very positive. I think it is a powerful tool that makes a positive impact on driving and successfully executing bookings at our venues. Pros The pros are the it is very easy to understand - and provides an easy schedule of the day, month ect - for staff to look over. The tool is very powerful allowing you to setup up a number of event types and different ways to execute them. Cons There are some very minor things you cannot do - or have to work around. For example we wanted to do an upsell on only a specific booking time - and exclude it for other booking times for the same event - but this was not really possible. Review Source Response from Now Book It June 3, 2026 Thank you for the great review Jye, we're so glad to hear you love the system and your team finds it easy to use. We really appreciate your feedback regarding the upsell feature and will be sure to pass it on to our development team for consideration. Here's to multiple more years working together. SP Samip P. Manager Restaurants Used the software for: 1-2 years ### "Helpful and supportive" May 19, 2026 5.0 Pros Support team amazing. Our account manager \[sensitive content hidden\] was very helpful in changing over to the new restaurant Cons Glitches on Ipad with booking not showing up. Clearing cache and resetting doesn't help. Changed browser as well. Review Source Response from Now Book It May 22, 2026 Thank you for the great review Samip, we're so glad to hear that you're loving the support you have received from our team. We really appreciate your feedback regarding the Ipad, we have some exciting new products in the works that will assist with viewing the platform on your Ipad. If you're able to reach out to your account manager, they will be able to provide you with a demo. Looking forward to many more years working together. CD Christopher D. Operations Manager Hospitality Used the software for: 6-12 months ### "Now Book It Review" May 13, 2026 5.0 Upgrading to using a more advanced system from phone and email bookings is great for the venue once you adapt to it and learn how to use the system fully - the amount of customisation you can use is the biggest strength in using it. Pros Takes all the hassle off the venue with people phoning or emailing for bookings - streamlined and organised all in one place - block outs / event options etc help to customise any given day where we need to be flexible with bookings. Cons A lot of back end options that take time to figure out how to execute features with the system - get there in the end but just takes some trial and error to figure out what you want to do Review Source JM Justin M. General Manager Hospitality Used the software for: 2+ years ### "Excellent reservations platform. " May 26, 2025 5.0 From our first introduction to \[sensitive content hidden\] and now our seamless ongoing support I can't speak highly enough of NBI. Pros Workability, ease, transparency and flexibility make the NBI platform a great business tool. The white page setup gives uniqueness to our business. Cons Creating a special event page could be easier. But really there is very little to dislike and much that assists our restaurant business. Review Source Response from Now Book It June 2, 2025 We can't thank you enough for your review Justin! We're so glad to hear Now Book It has helped your restaurant and you have found it a great asset to your business. Here's to more continued success together. JH Justin H. director Hospitality Used the software for: Less than 6 months ### " \[sensitive content hidden\]amazing! best investment of 2025" May 28, 2025 5.0 brilliant, sales and bookings have increased. more time is spent with customer service. the phone doesnt ring as much only for group bookings and events which is when you want to talk to the customer Pros \[sensitive content hidden\], ai receptionist is amazing, so polite and patient. if you felt you were always time poor, it was true. now as an owner i dont have to worry about staff not answering the phone or missing out on bookings because guests always seem to call during busy service periods and we dont have a dedicated receptionist waiting for the phone to ring..... until now. save yourself hours a day and get with the future. guests are even blown away with the experience Cons the set up time and tweaking the times of seating and duration, but after a while get used to it. probably need some kind of security level to stop staff messing around with it, but thats not the systems fault. the more work put in up front the better for us. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It price and product but then ai assistant made it a no brainer Review Source Response from Now Book It June 3, 2025 We're so glad to hear you are loving our Ai Receptionist Justin! It's great to hear you no longer have to worry about missing phone calls during busy service times. We can't wait for many more years of success together. RK Richard K. Owner Hospitality Used the software for: 2+ years ### "Coral and Avoca Beach House" May 26, 2025 5.0 Great. I get good interaction and support from \[sensitive content hidden\] and his team. It is easy to use once set up. We also use it to forecast our staffing levels. Pros Easy to use. Clear information. Giftcards are easy to use and track. Pleanty of options to adjust and personalise Cons Can sometimes get stuck. I would like to know how to access or use training units as I am sure we are not using all the available functions. It would also be good if you could quickly see the number of bookings for the same day the year previous. Just so we can track our performance and help with forecasting sales and manpower Review Source Response from Now Book It May 28, 2025 Thank you for your great review Richard. Firstly, our team will be so happy to hear that you are finding the system clear and easy to use and are loving our gift cards. You are able to access our knowledge base with all our training manuals here - https://kb.nowbookit.com/knowledge If you would also like to give our support team a call at 1800 265 726 we can arrange a training session with one of our team to ensure you getting the most out of Now Book It. BB Boonyalit B. Restaurant manager Food & Beverages Used the software for: 2+ years ### "Fast, efficient, clean, helpful" April 28, 2026 5.0 We are very happy to use nowbookit it helpful a lot in our restaurant that’s just control everything very good Pros Very easy and convenient to use and always have team support customers very happy it look clean and modern when you looking for a reservation Cons Sometime system crash. But I understand maybe because of the signal and the thing is just a little thing not to serious Review Source Response from Now Book It May 5, 2026 We really appreciate your fantastic feedback Boonyalit, we're so glad to hear you're finding the system convenient and our team supportive! We're looking forward to a long partnership together. SW Samantha W. Director Hospitality Used the software for: 1-2 years ### "Solid booking system to opt for" April 25, 2026 5.0 I can only recommend Now Book It to any cafes or restaurants considering a booking system. We have run events and every day operations with Now Book It efficiently and it supported our business. Pros Customer support is responsive and helpful. Easy to use for events and everyday reservations. Gift vouchers process is also great Cons It's still a bit expensive for a tiny restaurant like ours. I know it helps securing bookings but it's still an important cost to us. Review Source Response from Now Book It May 5, 2026 Thank you for your fantastic review Samantha, we're so glad to hear that you're loving the customer service and gift vouchers. We really appreciate you recommending us to other cafes and restaurants, it means a lot! BF Ben F. General Manager Hospitality Used the software for: 1-2 years ### "NBI Gold Star " April 9, 2026 5.0 I've found the staff super helpful and with great customer service. For our business it ticks all the boxes as far as it does everything we need it to at a very good price. Pros It's easy to use and compared to other platforms very good value. Once you have used the platform for a few months, everything makes sense and you can basically set and forget. Cons A few features that make 1 rule the overall rule for a service when yoiu have multiple spaces and services running. Review Source Response from Now Book It April 13, 2026 Thank you for your great feedback Ben, we're so glad to hear you are loving the platform and are finding it easy to use. We appreciate your feedback regarding the new feature and will be sure to pass this onto our development team. Thank you again! CS Charlie S. Business Development Manager Hospitality Used the software for: 2+ years ### "Positive experience with Now Book It " April 9, 2026 5.0 Pros Value for Money, Easy service and customer interface, It allows us to take booking easily and fulfil our customers needs Cons I haven’t experienced any significant drawbacks with Now Book It so far. The platform has been reliable, easy to use, and well suited to our operational needs. Overall, it has integrated smoothly into our workflow and delivered a consistently positive experience for both our team and our customers. Review Source Response from Now Book It April 13, 2026 Wow, thank you for the fantastic review Charlie. We're so glad to hear you're loving Now Book It and are looking forward to a long partnership together. JP Jordan P. Catering Manager Hospitality Used the software for: 2+ years ### "Grand Central review on Now Book It" May 28, 2025 4.0 It has been amazing, the transition from paper to computer has made everything more organized and having the ability to view what is going on in the restaurant from home has been a game changer. Pros Being able to organize future bookings days or even weeks in advance, alongside with reoccurring bookings. Cons My experience with teaching some of the staff that are unfamiliar with computers have been unpleasant, we have mostly resorted to keeping an eye on their mistakes. Review Source Response from Now Book It June 3, 2025 We really appreciate your review Jordan! The team will be thrilled to hear the you have found organising your bookings easier with the system. In regards to new team members, please always feel able to reach out to our support team to organise a training session or you can head to our knowledge base for some easy step by step how to videos here - kb.nowbookit.com/knowledge TC Tpby C. GM Hospitality Used the software for: 2+ years ### "easy to use & very intuitive" April 14, 2026 5.0 Pros Now Book It is easy to use, very intuitive, and makes managing reservations smooth and reliable for busy venues and staff. Cons There is not much to dislike about Now Book It, sometimes a few small interface quirks appear but nothing that impacts daily use. Review Source Response from Now Book It April 17, 2026 Thank you for the great feedback Toby! We're so glad to hear you're finding the system reliable, looking forward to a long partnership. bR brett R. Director of Food and Beverage Hospitality Used the software for: 2+ years ### "Seamless Service and Implementation" April 17, 2026 5.0 Very positive and user friendly. Pros Easy to navigate and adjust during service. Real time metrics, easy to add events or block out spaces Cons Very little. Review Source Response from Now Book It April 21, 2026 Thank you for the fantastic review Brett, we're so glad to hear you're finding the system easy to navigate & user friendly! TT Tim T. Head Chef Hospitality Used the software for: Less than 6 months ### "Awesome Team comms centre. Allowing Focus on guests experience" May 26, 2025 5.0 Love it. Very handy to keep the kitchen and chefs upto date with bookings. Often used to share runsheets for functions and comminicate to the whole team the spwcific requirements and requests made by guests. Helping to project a professional informed team ready to deliver a great custpmer experience. Pros Easy navigation and up to the minute info on bookings. Allows senior staff to relay loads of details about bookings and requests from guests. With the ability for multiple usesrs accessing the data thoughout the shift and week. FOH can easily see when peak times are comkng and even move table into sections to balance the load at service time. Cons Would be even better if was able to be quickly accessed thru an app. Also if it could link to till systems so opening up tabs for tables and transactions could be linked to booking data. Review Source Response from Now Book It June 4, 2025 Amazing to hear your great feedback Tim! Now Book It was created to take the admin stress of reservations away from venues and it's great to hear it has done this for you and allowed you to focus on the experience of your guests. We do have a mobile friendly version of Now Book It available which can be found here - www.mobile.nowbookit.com Depending on which POS you use, we do also have a number of systems we can integrate with to give you valuable data. Give our support team a call on 0800 453 933 and we can discuss this in detail with you. AT Anthony T. Head of Strategy Restaurants Used the software for: 2+ years ### "Very happy with Now Book It " May 26, 2025 5.0 Our overall experience with Now Book It has been great, and we’ve been using it across all our locations for several years now. Pros The online booking system is user-friendly and integrates seamlessly with our database. It is very cost-effective compared to other booking platforms. It also includes an online gift card sales feature, which helps generate additional revenue. The merchant support is excellent. Our Customer Account Manager is highly professional, responsive, and provides us with outstanding support. Cons Overall, we have had a positive experience with Now Book It. However, we hope the Admin section can be made more user-friendly. Review Source Response from Now Book It May 28, 2025 We really appreciate your 5 star review Anthony. Our team will be so happy you are loving your Now Book It experience and find the system user-friendly. We will be sure to pass your feedback about our admin page to our team. Looking forward to many more years of success together. TF Travis F. Director and Manager Hospitality Used the software for: 2+ years ### "Best Reservation platform" June 19, 2025 5.0 overall, very good and has some good features as far as breaking things down for ease of use........ Pros easy of use for both us, and our patrons. We've always found prompt and professional experiences with Now Book It and the Team that looks after it Cons Nothing that was worth stating as 'least liked' and therefore, not applicable in filling this out... Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) recommended that it was a better platform Review Source Response from Now Book It June 22, 2025 We really appreciate your amazing review Travis! We're so glad to hear you're loving the system and our team will be so happy to hear you have received some great support! Here's to many more years of working together. MD Mel D. Administrator Restaurants Used the software for: 1-2 years ### "Great booking management system" June 10, 2025 5.0 Great system with lots of options available and very user friendly for our team and guests once they are familiar with it. Pros Easy to use and love that it sends email confirmations direct to the guest. Plenty of options to add notes for Managers and also for the guest to make special requests. Cons That you can't update your reservation once it has been confirmed. This creates additional work as they need to contact us directly about it. Review Source Response from Now Book It March 27, 2026 Thanks for the great review Mel. It's great to hear you are loving Now Book It. Here's to many more years together. CS Cherie S. Marketing Manager Restaurants Used the software for: 1-2 years ### "Now Book it is great!" June 5, 2025 5.0 Set up and used it for our restaurants for bookings and events. The platform is great and easy to use. 2 years on and we are very happy with it. Customer service is great too. Pros Ease of use and customer support. The platform makes it easy to take booking while never leaving your own webiste. Cons Integration with other software - mailchimp etc. We would like to have an integrated marketing funnel and remarketing but we haven't been able to yet. Review Source Response from Now Book It June 10, 2025 Thank you for your great feedback Cherie! The team will be thrilled to hear you are loving the system 2 years on and have received some great customer support. We will pass on your feedback regarding a mailchimp integration to the team, in the meantime if we do have other marketing platforms that we can integrate with. You can see these here https://www.nowbookit.com/integrations/ Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Waitlist](https://www.capterra.com/waitlist-software/)[Event Booking](https://www.capterra.com/event-booking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.