# Now Book It Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Now Book It the right Event Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220182/Now-Book-It/reviews --- Now Book It 4.9 (79) [View alternatives](https://www.capterra.com/p/220182/Now-Book-It/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of Now Book It Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JE John E DirectorRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “I appreciated the ability to fully own and control our venue’s reservation data and marketing lists without third-party interference.“ April 8, 2026 SO Sarah O Venue ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing I found difficult was full payment unable to be used for add on's for special days (for example - adding full payment for roses for Valentine's Day).“ May 26, 2025 JP Jordan P Bar ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The smart table management tools and customisable floor plans helped us serve guests more efficiently.“ April 8, 2026 DD Daniell D OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The ability to only use stripe as a payment gateway is limiting“ January 27, 2026 RB Rebecca B Director General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We have been with NBI for quite a few years now and love the system and the fact that it's Aussie owned and they have hospo background so understand what is needed for a bookings system that doesn't cost an arm to run.“ November 8, 2025 JH Justin H directorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “probably need some kind of security level to stop staff messing around with it, but thats not the systems fault.“ May 28, 2025 LH Leigh H Events and Social Media ManagerHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “Once everything is set up, it takes a lot of pressure off the team and creates a smoother experience for both staff and customers.“ April 9, 2026 RK Richard K OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I would like to know how to access or use training units as I am sure we are not using all the available functions.“ May 26, 2025 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Lusso B. Assistant Restaurant Manager Restaurants Used the software for: 6-12 months ### "Efficient and Reliable Booking Solution for Busy Buffets" March 27, 2026 5.0 Overall a reliable and efficient booking platform that simplifies operations and improves service generally Pros Easy to use and efficient for managing high booking volumes. Great control over capacity and availability, ideal for busy buffet service. Cons Limited customisation and automation during service hours. More flexibility in call routing and messaging would improve it. Review Source Response from Now Book It March 31, 2026 Thank you for your great feedback! We're so glad to hear that you are finding Now Book It efficient. In terms of the customisation and automation, we will arrange for your account manager to reach out to ensure you are using all available features, including some exciting new product launches which may assist. PW Phil W. Operations Manager Hospility Hospitality Used the software for: 2+ years ### "Excellent Bookings Platform" May 26, 2025 5.0 Nowbookit is an excellent platform that caters to everything we could ever wish for in a bookings management system. Pros Nowbookit is an intuitive and well-rounded bookings platform. We run our day-to-day restaurant bookings, functions, pre-paid events and large format events off the one platform. We also utilize the voucher capability to manage all of our gift and complimentary vouchers. Cons The only negative aspect of Nowbookit is my own personal lack of capability. I'm sure the platform has a range of functionality we don't utilize due to not having the knowledge on how to use it efficiently. That said, the help desk is super efficient and knowledgeable. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Reason for choosing Now Book It \[sensitive content hidden\] was a great sales rep and explained the pros for Nowbookit Review Source Response from Now Book It June 4, 2025 Thank you for this 5 star review Phil - our team will be thrilled to hear you are loving our pre-paid events and gift card features. Please always feel able to reach out to our support team at 0800 453 933 to tee up a training session or deep dive of your system with your account manager. JK Jason K. Director Hospitality Used the software for: 2+ years ### "NBI is great for our business " May 26, 2025 5.0 Very good. Phone support is high level. Can highly recommend the product. Gift cards function is great. Events management also helpful. Pros Very easy to use. Intuitive. Available on multiple devices allows us to do remote phone service for restaurant Cons There is nothing to report here. Anyone I have with NBI is sorted when I call tech support. No issues Review Source Response from Now Book It May 28, 2025 We can't thank you enough for your great review Jason. Our team will be so happy you are loving Now Book It. Here's to more success together! DD Daniell D. Owner Food & Beverages Used the software for: 6-12 months ### "Good value and great features" January 27, 2026 4.0 Would definitely recommend, would love a bit more rep contact and some flexibility in some elements. Pros Ease of navigation and ability to keep good customer records. The ability to label customers and vip segments Cons The setup isn’t always easy to navigate. The ability to only use stripe as a payment gateway is limiting Review Source Response from Now Book It March 26, 2026 Thank you for your review Daniell. We're so glad to hear that you are finding the navigation of Now Book It simple and user friendly. We will be sure to pass on your feedback regarding the payment gateway and flexibility of the system to our team. TB Tessa B. Marketing Manager Hospitality Used the software for: 6-12 months ### "Recommended Booking Platform" June 11, 2025 5.0 Switching to Now Book It has really enhanced the overall delivery of our product. Whenever we encounter an issue or need assistance in activating a new feature, the customer support team has been incredibly efficient and easy to work with. Pros Now Book It offered a range of features that were unavailable on our previous booking platform. We were also impressed by the customer support services offered. Cons It would be great to see some more extensive formatting options for the Events widget description, but this is a very minor observation as this tool is perfectly acceptable in it's current form. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It We found their range of services better suited our venues, pricing more competitive, and were impressed by their hands-on approach to providing support of their customers. Review Source Response from Now Book It June 13, 2025 We really appreciate your great review Tessa! We're so happy to hear that Now Book It has made such an impact on your venue and you have received some great customer service. We will be sure to pass your feedback regarding events on to our team, in the meantime please feel able to reach out to our support line at 1800 265 726 so we can discuss exactly what additional formatting options you would like improved. RG Roume G. Restaurant Manager Hospitality Used the software for: 2+ years ### "NBI's evolving with your business " May 26, 2025 5.0 It's a great system, on par with leading providers, constantly updating features to meet your needs. Pros Very user-friendly and ready for 3rd party integration. Features are on par with industry standards. Cons Live support services would be great. A free version would be nice, but with all the features included, its money well spent. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) To be part of the pioneering venue to launch the system. Review Source Response from Now Book It June 2, 2025 Thank you for your excellent review Roume! We're so glad to hear you're finding Now Book It user-friendly and are making the most of our integration partners! We can't wait to continue working together. RB Rebecca B. Director General Manager Hospitality Used the software for: 2+ years ### "Review of Now Book It" November 8, 2025 5.0 Pros We have been with NBI for quite a few years now and love the system and the fact that it's Aussie owned and they have hospo background so understand what is needed for a bookings system that doesn't cost an arm to run. We have just recently had Sadie implemented as well, which alleviates the hassle of answering the phone during the daytimes when we aren't open. Cons Don't have any issues. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It Australian owned and ease of use for all involved Review Source Response from Now Book It March 26, 2026 Thank you for your fantastic feedback, we're so glad to hear you are loving Now Book It & Sadie. MP Mel P. General Manager Hospitality Used the software for: 2+ years ### "The best on the market!" May 26, 2025 5.0 Love it. I recommend it to so many Hoteliers. Never looked back! The best value for what you get and how many hours of work it saves! Pros Functionality is brilliant. Suggestions for product improvements are actually listened to and generally implemented within 3-6 months. Of the 15+ programs I use daily to operate our Hotel, NowBookIt is by far the best in terms of value, how it works and customer service. Cons Small thing. But the reoccurring bookings function could do with some improvements. Or perhaps it's a user error and I don't know how to use it properly. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It Better. Don't on-sell customer data. Industry led. Local support and product development. Review Source Response from Now Book It May 28, 2025 Wow, we can't thank you enough for such a fantastic review Mel. The team will be thrilled you are loving the system so much and that we are saving you hours in admin time. If you'd like to give our team a call on 1800 265 726 we'd love to walk through our recurring booking feature with you to see if we can help. JM Justin M. General Manager Hospitality Used the software for: 2+ years ### "Excellent reservations platform. " May 26, 2025 5.0 From our first introduction to \[sensitive content hidden\] and now our seamless ongoing support I can't speak highly enough of NBI. Pros Workability, ease, transparency and flexibility make the NBI platform a great business tool. The white page setup gives uniqueness to our business. Cons Creating a special event page could be easier. But really there is very little to dislike and much that assists our restaurant business. Review Source Response from Now Book It June 2, 2025 We can't thank you enough for your review Justin! We're so glad to hear Now Book It has helped your restaurant and you have found it a great asset to your business. Here's to more continued success together. JH Justin H. director Hospitality Used the software for: Less than 6 months ### " \[sensitive content hidden\]amazing! best investment of 2025" May 28, 2025 5.0 brilliant, sales and bookings have increased. more time is spent with customer service. the phone doesnt ring as much only for group bookings and events which is when you want to talk to the customer Pros \[sensitive content hidden\], ai receptionist is amazing, so polite and patient. if you felt you were always time poor, it was true. now as an owner i dont have to worry about staff not answering the phone or missing out on bookings because guests always seem to call during busy service periods and we dont have a dedicated receptionist waiting for the phone to ring..... until now. save yourself hours a day and get with the future. guests are even blown away with the experience Cons the set up time and tweaking the times of seating and duration, but after a while get used to it. probably need some kind of security level to stop staff messing around with it, but thats not the systems fault. the more work put in up front the better for us. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It price and product but then ai assistant made it a no brainer Review Source Response from Now Book It June 3, 2025 We're so glad to hear you are loving our Ai Receptionist Justin! It's great to hear you no longer have to worry about missing phone calls during busy service times. We can't wait for many more years of success together. HK Hamish K. Owner Manager Hospitality Used the software for: Less than 6 months ### "Thank you NOW BOOK IT!" May 26, 2025 5.0 Great Fun Learning all the bells & whistles & making our customer journey better. Staff Love it as well. looking forward to leaning more & getting the most out of Now Book It. Pros easy to use. We can have customers pre pay for events or deals its great how you can add events & offers. Cons We would like to be able to have a visual add to blocking tables. So when a table is not bookable it can be seen. The notification you see on your computer when a booking has been made , has the name & time... it needs to also have the day & date, this would help to keep our bookings inline & managed well Review Source Response from Now Book It May 28, 2025 We really appreciate your fantastic review Hamish & are glad to hear you have been making the most of our events feature. We will be sure to pass your feedback for additional features on to our team. We're looking forward to continuing our success together. SMW Selina Mary W. General Manager Food & Beverages Used the software for: 2+ years ### "Great to use" May 8, 2024 5.0 We have had a great experience with NBI, the customer support is really good they pro-actively make sure things are going well. Pros Super easy to use, super versatile. I really like the layout of the system Cons I can't think of anything! Its a great product Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Reason for choosing Now Book It We were recommended the product by a third party Review Source Response from Now Book It July 5, 2024 Thank you for this 5-star review, Selina! The team will be so happy to hear you love the experience, from the layout of the system to the customer support initiatives. Excited for our continued success together! cL clement L. Chef Food & Beverages Used the software for: 1-2 years ### "Great product " May 1, 2024 5.0 Great experience, great service. Looking forward for more years to come and more features ( like review of customers shared on Now book it platform) Pros The range of features that it has implemented already Cons The Cost ( as a new customer of booking system, the cost was scary at first , but turned out to be worth it ) Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It Face to face consultation . Customer service in Adelaide Review Source Response from Now Book It July 5, 2024 Hey Clement, thank you so much for the great review! Now Book It is designed with restaurants like yours in mind, we're so glad you took the leap and look forward to seeing your success for years to come. MH Margie H. Owner Hospitality Used the software for: 2+ years ### "Great platform for selling vouchers online" May 26, 2025 5.0 Great support from \[sensitive content hidden\] who always gets back to you promptly when you need a hand. It really has made the whole process of selling vouchers easy. Pros Now Book it vouchers is a really great solution to selling our vouchers onling. Everything is taken care of. Guests find it great as do we as the owners. Cons Nothing really - I honestly have nothing negative to say about Now Book it vouchers, if I did I really would use this opportunity to say something. Review Source Response from Now Book It May 28, 2025 Wow, thank you for this 5 star review Margie! We're so happy to hear you are loving our gift vouchers and so are your customers. Here's to many more vouchers sold in the coming year! KP Karen P. Manager Hospitality Used the software for: 2+ years ### "Amazing; best booking system" May 26, 2025 5.0 100% the best system I have used in 20 years - I wouldn't even consider using any other booking & voucher system! Pros User friendly & AMAZING customer support. Such flexible options as well, so we were able to customerise it to suit our needs Cons Would like to see an app/mobile friendlier version. I don't always have time to get to my laptop & like being able to keep updated with new bookings when I'm not on site Review Source Response from Now Book It May 28, 2025 We can't thank you enough for this fantastic review Karen - we're so happy to hear you are finding our support top notch and the system user friendly. We do have a mobile friendly version of Now Book It available, head to www.mobile.nowbookit.com to access. Looking forward to many more years of working together. CG Celia G. Owner Hospitality Used the software for: 6-12 months ### "Very useful " May 27, 2025 5.0 Extremely useful tools, we couldn't operate without it and I am confident it has earned me growth in our business. Pros Flexibility in amending and updating our floor plans and sections is great. FAQ are useful and staff helpful if needed. Cons Online diary is a little glitchy on my phone, however no issue on my partners phone. Maybe an App could be useful. Review Source Response from Now Book It June 3, 2025 Thank you for your great review Celia. We're so glad to hear you are loving the ability to easily amend your floor plan and sections! We will be sure to pass your feedback regarding an app to our team, however in the meantime please feel able to use our mobile friendly version https://mobile.nowbookit.com/ - here's to many more years of success together! CH Carmen H. Director Hospitality Used the software for: 2+ years ### "NOWBOOKIT ONLINE BOOKING SYSTEM " November 30, 2024 5.0 We moved to Nowbookit several years ago and have been delighted with our change. The service you receive is what sets them apart from anyone else. We're super happy! Pros Super easy to navigate, and does a range of things that we need from table settings, functions, events, special menus etc. Customer service is amazing. You get help as soon as you call! And our local rep \[sensitive content hidden\] is the best account person we have - his service is next level. Cons I'm sure there's a way around it, but the latest update of adding a new customer can be niggly when you have no details other than a name (which we sometimes do) for someone who has called us. Review Source Response from Now Book It December 9, 2024 Hey Carmen, Thank you so much for this amazing review. The team will be elated to hear what you had to say. That's really valuable feedback on the new customer form and we'll be sure to pass that along to the product team as well. Here are also some quick tips you can check out to help you navigate the process in the meantime - https://kb.nowbookit.com/knowledge/new-customer-form We're excited to continue partnering with you, making reservations and service easier everyday. TH Tessa H. Venue Manager Restaurants Used the software for: 2+ years ### "Highly Recommend Now Book It" January 13, 2025 5.0 Great, I have used many systems over the years and now book it really has all you could want. Pros its usability and service we receive from our rep. Cons the new update when you have to create a new customer. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) better product and poor customer service Review Source Response from Now Book It January 14, 2025 Hey Tessa, Thank you for taking the time to review us! The whole team will be stoked to hear you love the product. We'll be sure to pass along your feedback about the new customer form for further improvements! MS Max S. Owner Hospitality Used the software for: 6-12 months ### "We love Now Book It" August 14, 2024 5.0 Fantastic and it works well for our business Pros It’s easy to use, the support from the team is great if we have an issue and I love being able to do paid events Cons Would love an app installed on the phone Review Source Response from Now Book It August 21, 2024 Thank you Max! Our team will be so happy to hear your feedback. We love being able to support businesses like yours to do it all. If you're looking for a way to use Now Book It on your phone, you'll be glad to hear we're progressively rolling out Diary Mobile Plus. Read more about it here: https://kb.nowbookit.com/knowledge/diary-mobile-plus VR Verified Reviewer Manager of Hospitality Food & Beverages Used the software for: 2+ years ### "6 Years of authentic, innovative Service" April 8, 2026 5.0 I have always received authentic, speedy, personal support from Now Book It. They are quick to respond and are willing to put great effort into supporting my business. Over the past 6 years my uses of the software have evolved, but I've been supported every step of the way. My customers have a simple, easy-to-use platform Pros I have always received authentic, speedy, personal support from Now Book It. They are quick to respond and are willing to put great effort into supporting my business. Restaurant reservations and a wide range of events are easily managed. Now Book It performs incredibly, quickly and delivers all of this at a great, competitive price. Cons I do wish that there was the resource to book through google search and google maps. Furthermore, I do believe that greater CRM-adjacent features would be useful. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[SevenRooms](https://www.capterra.com/p/165480/SevenRooms/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Now Book It Prior experience of Nowbookit left it the only sensible choice. Review Source Response from Now Book It April 12, 2026 Thank you for the fantastic feedback, we're so glad to hear the support you have received is speedy. We're excited to let you know that we have some exciting new features launching soon which will assist with the google booking and CRM features you mentioned, if you reach out to your account manager they will be able to show you these. FM Fiona M. Group Head of Digital Marketing and Communications Hospitality Used the software for: 1-2 years ### "A Reliable, High Performing Platform with Outstanding Support" April 14, 2026 5.0 Our overall experience with Now Book It has been well above average. The platform itself is reliable and easy to use, and the day-to-day experience for both our team and guests has been very positive. There have been a couple of hiccups along the way that required escalation to higher management for resolution, but these have been the exception rather than the norm. Overall, the system and the support behind it have delivered a strong, consistent experience across our venues. Pros We recently made the switch to Now Book It across our group of eight restaurants, and it’s been one of the best operational decisions we’ve made. The platform itself is a significant step up from our previous system. The interface is clean, intuitive, and genuinely easy to use, not just for our team behind the scenes, but for our guests booking online as well. It’s streamlined, reliable, and has removed a lot of the friction we used to deal with day to day. That said, the real standout in this transition has been the support, particularly from our account manager, \[sensitive content hidden\] . Managing the rollout across multiple venues is no small task, but \[sensitive content hidden\] has been exceptional throughout. He’s responsive, proactive, and always willing to jump in and help, no matter how big or small the request. His hands-on approach has made the integration process seamless, and it’s clear he genuinely cares about getting the best outcome for our venues. Cons One limitation we’ve experienced with the system is the lack of automated email alerts around stop-sell activity. In our previous platform, management would receive an email notification whenever a staff member manually applied a stop-sell, which was incredibly valuable for visibility across multiple venues. We flagged this as a key concern before the transition two years ago and were advised it would be explored by the development team. However, to date, this functionality hasn’t been introduced or update provided. For a group of our size, having real-time email updates when revenue is being closed off is critical, and the absence of this feature remains a gap in an otherwise strong system Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Competitive pricing for multi-venue use. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Cleaner interface, cross selling venues, account manager support Review Source Response from Now Book It April 17, 2026 Wow, thank you for the fantastic review Fiona, we're so glad to hear you're loving the system and finding it easy to use. We really appreciate your feedback regarding emails and are very excited to share we have some new features that will assist with this - we will arrange to have your account manager to reach out. JM Jemma M. Co Owner Events Coordinator Hospital & Health Care Used the software for: 2+ years ### "Well worth it- straightforward and supported" April 14, 2026 5.0 Overall very happy with the product and service provided. It has a nice interface for our website, with flexible design that suits. We are so well supported by the reps in Melbourne and can normally work through any requests for alterations/ enhancements! Pros Great value for money, simple and ease of its' design. Fantastic on the ground support. We use it for gift voucher management well too and it makes it super easy. Cons It doesn't manage our functions and events as well as it could, and occasionally can be a bit clunky when putting a simple booking in the diary with lots of steps that have to be done in a certain way or other details reset. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Price and ease of use. Other competitors didn't make bookings as easy, or charged for all this extra stuff where NBI does not. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Price wise and functionality similar. Considered a few other companies I cannot recall now, and being a locally run Australian start up was appealling. Review Source Response from Now Book It April 15, 2026 Thanks so much for the great feedback Jemma, It's awesome to hear you’re getting good value out of the system and that gift vouchers and the website integration are working well for you. We really appreciate the kind words about our Melbourne support team too! Thanks as well for the honest feedback around functions/events and the booking flow it's super helpful and something we’re continuing to improve. Glad to hear overall it’s been a positive experience and we’re always here if you need anything. RK Richard K. Owner Hospitality Used the software for: 2+ years ### "Coral and Avoca Beach House" May 26, 2025 5.0 Great. I get good interaction and support from \[sensitive content hidden\] and his team. It is easy to use once set up. We also use it to forecast our staffing levels. Pros Easy to use. Clear information. Giftcards are easy to use and track. Pleanty of options to adjust and personalise Cons Can sometimes get stuck. I would like to know how to access or use training units as I am sure we are not using all the available functions. It would also be good if you could quickly see the number of bookings for the same day the year previous. Just so we can track our performance and help with forecasting sales and manpower Review Source Response from Now Book It May 28, 2025 Thank you for your great review Richard. Firstly, our team will be so happy to hear that you are finding the system clear and easy to use and are loving our gift cards. You are able to access our knowledge base with all our training manuals here - https://kb.nowbookit.com/knowledge If you would also like to give our support team a call at 1800 265 726 we can arrange a training session with one of our team to ensure you getting the most out of Now Book It. KB Kerry B. Owner Managing Director Hospitality Used the software for: 2+ years ### "Hygge Experience" April 17, 2026 5.0 Nowbookit is easy to setup. Needs to be used to appreciated. Getting in touch is quick with great accessible support Pros Great time saver. automated response and follow up. Links with key marketing software. Support is great with immediate response and commonsense solutions Cons Needs ability to cut/copy and paste for message set up. Analytics to be a bit broader. This to come with latest Ai features by the sounds of it. Fantastic Alternatives considered [ResMan](https://www.capterra.com/p/135182/ResMan/) Reason for choosing Now Book It This was recommended and it suited our needs Review Source Susan E. Restaurant manager Hospitality Used the software for: 2+ years ### "Recommended booking platform" April 10, 2026 5.0 Very happy with the overall experience and feedback is taken seriously - so most customers should feel like they've been listen to their needs and expectations Pros Great customer support from people that have worked in the industry or know very well what the venue requires to be able to run their business Cons Some features take a while to actually be activated, for example the integrations of the platform and the POS system Review Source Response from Now Book It April 14, 2026 We really appreciate your fantastic review Susan, we're so glad to hear that you are loving the support received from industry professionals. 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