# Page 2 | Now Book It Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Now Book It the right Restaurant Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220182/Now-Book-It/reviews --- Now Book It 4.9 (100) [View alternatives](https://www.capterra.com/p/220182/Now-Book-It/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 17th, 2026 # Page 2 - Reviews of Now Book It ## Showing most helpful reviews Showing 26-50 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jemma M. Co Owner Events Coordinator Hospital & Health Care Used the software for: 2+ years ### "Well worth it- straightforward and supported" April 14, 2026 5.0 Overall very happy with the product and service provided. It has a nice interface for our website, with flexible design that suits. We are so well supported by the reps in Melbourne and can normally work through any requests for alterations/ enhancements! Pros Great value for money, simple and ease of its' design. Fantastic on the ground support. We use it for gift voucher management well too and it makes it super easy. Cons It doesn't manage our functions and events as well as it could, and occasionally can be a bit clunky when putting a simple booking in the diary with lots of steps that have to be done in a certain way or other details reset. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Price and ease of use. Other competitors didn't make bookings as easy, or charged for all this extra stuff where NBI does not. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Price wise and functionality similar. Considered a few other companies I cannot recall now, and being a locally run Australian start up was appealling. Review Source Response from Now Book It April 15, 2026 Thanks so much for the great feedback Jemma, It's awesome to hear you’re getting good value out of the system and that gift vouchers and the website integration are working well for you. We really appreciate the kind words about our Melbourne support team too! Thanks as well for the honest feedback around functions/events and the booking flow it's super helpful and something we’re continuing to improve. Glad to hear overall it’s been a positive experience and we’re always here if you need anything. FM Fiona M. Group Head of Digital Marketing and Communications Hospitality Used the software for: 1-2 years ### "A Reliable, High Performing Platform with Outstanding Support" April 14, 2026 5.0 Our overall experience with Now Book It has been well above average. The platform itself is reliable and easy to use, and the day-to-day experience for both our team and guests has been very positive. There have been a couple of hiccups along the way that required escalation to higher management for resolution, but these have been the exception rather than the norm. Overall, the system and the support behind it have delivered a strong, consistent experience across our venues. Pros We recently made the switch to Now Book It across our group of eight restaurants, and it’s been one of the best operational decisions we’ve made. The platform itself is a significant step up from our previous system. The interface is clean, intuitive, and genuinely easy to use, not just for our team behind the scenes, but for our guests booking online as well. It’s streamlined, reliable, and has removed a lot of the friction we used to deal with day to day. That said, the real standout in this transition has been the support, particularly from our account manager, \[sensitive content hidden\] . Managing the rollout across multiple venues is no small task, but \[sensitive content hidden\] has been exceptional throughout. He’s responsive, proactive, and always willing to jump in and help, no matter how big or small the request. His hands-on approach has made the integration process seamless, and it’s clear he genuinely cares about getting the best outcome for our venues. Cons One limitation we’ve experienced with the system is the lack of automated email alerts around stop-sell activity. In our previous platform, management would receive an email notification whenever a staff member manually applied a stop-sell, which was incredibly valuable for visibility across multiple venues. We flagged this as a key concern before the transition two years ago and were advised it would be explored by the development team. However, to date, this functionality hasn’t been introduced or update provided. For a group of our size, having real-time email updates when revenue is being closed off is critical, and the absence of this feature remains a gap in an otherwise strong system Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Competitive pricing for multi-venue use. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Cleaner interface, cross selling venues, account manager support Review Source Response from Now Book It April 17, 2026 Wow, thank you for the fantastic review Fiona, we're so glad to hear you're loving the system and finding it easy to use. We really appreciate your feedback regarding emails and are very excited to share we have some new features that will assist with this - we will arrange to have your account manager to reach out. KB Kerry B. Owner Managing Director Hospitality Used the software for: 2+ years ### "Hygge Experience" April 17, 2026 5.0 Nowbookit is easy to setup. Needs to be used to appreciated. Getting in touch is quick with great accessible support Pros Great time saver. automated response and follow up. Links with key marketing software. Support is great with immediate response and commonsense solutions Cons Needs ability to cut/copy and paste for message set up. Analytics to be a bit broader. This to come with latest Ai features by the sounds of it. Fantastic Alternatives considered [ResMan](https://www.capterra.com/p/135182/ResMan/) Reason for choosing Now Book It This was recommended and it suited our needs Review Source Response from Now Book It April 21, 2026 We really appreciate your fantastic review Kerry! We're so glad to hear that you are loving the automation of Now Book It and we're excited to bring out our new AI feature. Looking forward to many more years in partnership together. AK Adam K. Owner Hospitality Used the software for: 2+ years ### "Reliable, easy-to-use booking system with great support" April 13, 2026 5.0 Overall, it’s been a very positive experience. The system is reliable, easy to use, and suits how we operate as a busy pub. It handles bookings and events well, and the support has been consistently excellent. A few small improvements would make it even better, but it’s been a great fit for us. Pros Easy for staff to use and quick to train new team members. Reliable for managing bookings and works well for paid gigs and events. Strong support — \[sensitive content hidden\] and the team are responsive and helpful. Good value compared to other systems we’ve looked at. Cons Would be helpful to see more detail around gift voucher usage, particularly the date a voucher was redeemed. When new bookings come through, it shows the guest name but not the booking date — adding that would improve usability. Some backend areas could be a bit more intuitive when setting things up. Review Source Response from Now Book It April 15, 2026 Thanks so much for the great feedback Adam. We're really glad to hear Now Book It’s been a solid fit for your team and working well in a busy pub environment. We appreciate the suggestions too, especially around voucher tracking, booking dates, and making parts of the backend a bit more intuitive, we will be sure to pass this onto our development team. Thanks again for the support! VR Verified Reviewer MMO Hospitality Used the software for: 1-2 years ### "Effective Booking Management " May 15, 2026 5.0 From plugging in their app to last minute changes they are always on hand to support. The system works very well and does what you want it to, manage bookings. Pros Its was efficient to get started and we were quickly set up and taking bookings. The team at NBI are always on hand to support. Cons N/A - our expectations have been met - it was even better when we were asigned an account managr to help us manage the day to day queries Review Source Response from Now Book It May 20, 2026 Wow, thanks for the great review! We're so glad to hear you are loving the system and that our team are always on hand to support you. Looking forward to many more years working together. LM Leigh M. General Manager Hospitality Used the software for: 1-2 years ### "Knox Club with NBI" April 13, 2026 5.0 the past 12 months we have seen vase improvements and system upgrades that benefit the venue now also with a friendly face / point of call the connection now feels real Pros I've use a few different system in the past and the ease and support from NBI is the main reason for coming over Cons The roll out was all don't on line / over the phone with someone interstate and no venue knowledge. This new roll out should have a site vist to understand best way to build the system for the venue Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/)[Tanda](https://www.capterra.com/p/143817/Tanda/) Reason for choosing Now Book It speaking to other industry professionals Review Source Response from Now Book It April 16, 2026 Thank you for your review Leigh, we're so glad to hear you are loving the support. We can absolutely understand that you would have liked a team member at the venue for roll out, we will be sure to pass your feedback onto your Account Manager to visit the venue again and ensure you are getting the most out of the system. PC Phil C. Owner Director Hospitality Used the software for: 2+ years ### "Great Booking Platform - Great Support " April 22, 2026 5.0 Excellent and a good part of this comes from the support we get locally from \[sensitive content hidden\]. We have been able to utilize many of the benefits the system has to offer. Pros In general we find Now Book It easy to use and an affordable booking platform. The customer support is excellent whether it's solving something simple or something complex. Cons The only thing I'm finding frustrating at the moment, and it might be me, is when I click on TODAY as a day selection that then takes me to the calendar and I then need to click on TODAY again. One click should really do it. Review Source Response from Now Book It May 5, 2026 We really appreciate your review Phil, it's great to hear you're loving the system and the support you have received. Here's to a long partnership together. VR Verified Reviewer Director Restaurants Used the software for: 1-2 years ### "Seamless Integration" April 9, 2026 5.0 Felt fully supported all the way, from start up to follow up service, a simple yet powerful tool we could nbot do without. Pros Ease of use, and customer experience has had been very positive, the AI add on has helped us keep focussed whilst our AI assistant has been dealing with our bookings. Cons Wished we had used the AI feature in previous venues earlier. Not much negative to report as most problems get resolved quickly. Review Source Response from Now Book It April 14, 2026 Thank you for the great feedback! We're so glad to hear you're loving our AI receptionist & the support you have received. Looking forward to many more years together. LH Leigh H. Events and Social Media Manager Hospitality Used the software for: 6-12 months ### "Reliable booking system with standout support" April 9, 2026 5.0 Once everything is set up, it takes a lot of pressure off the team and creates a smoother experience for both staff and customers. Pros Customer support is excellent, always a solution available Makes bookings clear and structured for both staff and guests Reduces admin once customers are in the system Cons Some features feel unnecessary for our pub environment Pen and paper feels easier for staff who have a couple of extra steps to go through in set up Review Source Response from Now Book It April 13, 2026 Thank you for the fantastic feedback Leigh, we're so glad to hear you are loving the support at Now Book It & that your admin time has been reduced. Here's to many more years together. AH Adam H. Venue Operations Manager Hospitality Used the software for: 6-12 months ### "Club Marconi " April 9, 2026 5.0 Been very good, seamless on-boarding, plenty of support, creating an understanding and delivering what our business requires to use it for. Pros Very clean interface for both back and front of house use. The assistance from onboarding to go live was ease and covered by the NBI team Cons Have not found anything yet as such I feel all from from floor to management can use the system with ease and it is very versatile to create it for what our business needs Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It The initial meeting with \[sensitive content hidden\] and showing us the simplicity but effectiveness of the NBI system and giving us a sense of relief that the NBI team can build our system to what we require. Review Source Response from Now Book It April 13, 2026 Thank you for the great feedback Adam, we're so glad to hear both your front and back of house teams are loving the platform. Looking forward to many more years together. BB Boonyalit B. Restaurant manager Food & Beverages Used the software for: 2+ years ### "Fast, efficient, clean, helpful" April 28, 2026 5.0 We are very happy to use nowbookit it helpful a lot in our restaurant that’s just control everything very good Pros Very easy and convenient to use and always have team support customers very happy it look clean and modern when you looking for a reservation Cons Sometime system crash. But I understand maybe because of the signal and the thing is just a little thing not to serious Review Source Response from Now Book It May 5, 2026 We really appreciate your fantastic feedback Boonyalit, we're so glad to hear you're finding the system convenient and our team supportive! We're looking forward to a long partnership together. RH Ryan H. owner Restaurants Used the software for: 1-2 years ### "Amazing Customer Support" April 10, 2026 5.0 Very happy with our overall experience and are happy to find a system that we will stay with for years to come. Pros Customer support from \[sensitive content hidden\]. She has been a dream to work with. Any question we have is always answered with speed and followed upon as well. Cons I don't like the table view as much as other systems we've used. It's harder to read so we only really use the diary view. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) ResDiary is expensive and has terrible customer service. Review Source Response from Now Book It April 15, 2026 We really appreciate your fantastic review Ryan & are so happy to hear you're loving the support from our team. Here's to many more years working together. JS Jye S. Chief Marketing Officer Hospitality Used the software for: 6-12 months ### "Love NowBookIt" June 1, 2026 5.0 Very positive. I think it is a powerful tool that makes a positive impact on driving and successfully executing bookings at our venues. Pros The pros are the it is very easy to understand - and provides an easy schedule of the day, month ect - for staff to look over. The tool is very powerful allowing you to setup up a number of event types and different ways to execute them. Cons There are some very minor things you cannot do - or have to work around. For example we wanted to do an upsell on only a specific booking time - and exclude it for other booking times for the same event - but this was not really possible. Review Source Response from Now Book It June 3, 2026 Thank you for the great review Jye, we're so glad to hear you love the system and your team finds it easy to use. We really appreciate your feedback regarding the upsell feature and will be sure to pass it on to our development team for consideration. Here's to multiple more years working together. PW Phil W. Operations Manager Hospility Hospitality Used the software for: 2+ years ### "Excellent Bookings Platform" May 26, 2025 5.0 Nowbookit is an excellent platform that caters to everything we could ever wish for in a bookings management system. Pros Nowbookit is an intuitive and well-rounded bookings platform. We run our day-to-day restaurant bookings, functions, pre-paid events and large format events off the one platform. We also utilize the voucher capability to manage all of our gift and complimentary vouchers. Cons The only negative aspect of Nowbookit is my own personal lack of capability. I'm sure the platform has a range of functionality we don't utilize due to not having the knowledge on how to use it efficiently. That said, the help desk is super efficient and knowledgeable. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Reason for choosing Now Book It \[sensitive content hidden\] was a great sales rep and explained the pros for Nowbookit Review Source Response from Now Book It June 4, 2025 Thank you for this 5 star review Phil - our team will be thrilled to hear you are loving our pre-paid events and gift card features. Please always feel able to reach out to our support team at 0800 453 933 to tee up a training session or deep dive of your system with your account manager. zT zoran T. assistant manager Entertainment Used the software for: 1-2 years ### "customer service " April 22, 2026 5.0 excellent experience special'y when trouble shooting or enquires there prompt response is second to none a pleasure to deal with Pros the simplicity and user friendly of the app and the in-depth details it gathers. also the settings are also very detailed Cons Don't know haven't worked that out yet. haven't had a bad experience or a problem that couldn't be solved Review Source Response from Now Book It May 5, 2026 Wow, thank you for the fantastic review Zoran! We're so glad to hear you're loving the system & we're looking forward to a long partnership together. SW Samantha W. Director Hospitality Used the software for: 1-2 years ### "Solid booking system to opt for" April 25, 2026 5.0 I can only recommend Now Book It to any cafes or restaurants considering a booking system. We have run events and every day operations with Now Book It efficiently and it supported our business. Pros Customer support is responsive and helpful. Easy to use for events and everyday reservations. Gift vouchers process is also great Cons It's still a bit expensive for a tiny restaurant like ours. I know it helps securing bookings but it's still an important cost to us. Review Source Response from Now Book It May 5, 2026 Thank you for your fantastic review Samantha, we're so glad to hear that you're loving the customer service and gift vouchers. We really appreciate you recommending us to other cafes and restaurants, it means a lot! BF Ben F. General Manager Hospitality Used the software for: 1-2 years ### "NBI Gold Star " April 9, 2026 5.0 I've found the staff super helpful and with great customer service. For our business it ticks all the boxes as far as it does everything we need it to at a very good price. Pros It's easy to use and compared to other platforms very good value. Once you have used the platform for a few months, everything makes sense and you can basically set and forget. Cons A few features that make 1 rule the overall rule for a service when yoiu have multiple spaces and services running. Review Source Response from Now Book It April 13, 2026 Thank you for your great feedback Ben, we're so glad to hear you are loving the platform and are finding it easy to use. We appreciate your feedback regarding the new feature and will be sure to pass this onto our development team. Thank you again! SV Sally V. Assistant Food & Beverages Used the software for: 6-12 months ### "Excellent support for Newbies" April 21, 2026 5.0 So far so good. The support we have received as a new set up has been amazing and there is always information available or someone at hand to help out. Pros It works! If we couldn't work something out, the NBI support team were all over it (Thanks \[sensitive content hidden\]). Being a new business, there has been lots to learn, but once we started to become more familiar with everything, it has gotten much easier to get around (for people who aren't necessarily techie). Cons Nothing stands out, maybe ease of adding more imagery and a bit more personalisation in the templates. Minor. Review Source Response from Now Book It April 23, 2026 Wow, thank you for the fantastic review Sally. We're so happy to hear that you're loving the system and the support provided. We really appreciate your feedback regarding images & will be sure to let our development team know. We're looking forward to a long partnership together. LS Louise S. Owner Hospitality Used the software for: 2+ years ### "A game changer for our business!" April 17, 2026 5.0 Its a great bit of tech and our most valuable aside from Xero, in our business. We highly recommend it. Pros It was a game changer for our business, very easy to use and assists us managing our roster for more staff efficiency, but perhaps the best part is that the phone has stopped ringing! Cons Can't think of anything I don't like about it. Review Source Response from Now Book It April 21, 2026 Wow, thank you for the amazing feedback Louise. We're so glad to hear that Now Book It has had such a positive impact on your business, looking forward to many more years working together. SE Sophia E. Director Restaurants Used the software for: 2+ years ### "We wouldn't use any other platform " April 8, 2026 5.0 Pros The flexible and branding-friendly booking widget made online reservations look consistent with our venue’s identity. Cons We haven’t experienced any significant negatives so far, but some of the more advanced settings could benefit from clearer guidance or onboarding support. Review Source Response from Now Book It April 12, 2026 Thank you for the fantastic review Sophia, we'd love to go through some training with you to further develop your teams skills on the system - we will have your account manager reach out to arrange a suitable time. CS Charlie S. Business Development Manager Hospitality Used the software for: 2+ years ### "Positive experience with Now Book It " April 9, 2026 5.0 Pros Value for Money, Easy service and customer interface, It allows us to take booking easily and fulfil our customers needs Cons I haven’t experienced any significant drawbacks with Now Book It so far. The platform has been reliable, easy to use, and well suited to our operational needs. Overall, it has integrated smoothly into our workflow and delivered a consistently positive experience for both our team and our customers. Review Source Response from Now Book It April 13, 2026 Wow, thank you for the fantastic review Charlie. We're so glad to hear you're loving Now Book It and are looking forward to a long partnership together. DH Daren H. General Manager Restaurants Used the software for: 2+ years ### "Amazing software " April 8, 2026 5.0 Pros What stood out most was the support from a local team who understand hospitality and offer assistance whenever it’s needed. Cons There is very little to fault overall, although new users may need a bit of time to become familiar with the full range of features available. Review Source Response from Now Book It April 13, 2026 Thank you for the fantastic review Daren, we're so glad to hear you are loving the support provided by our team. Looking forward to a strong ongoing partnership together. WF Warren F. General Manager Hospitality Used the software for: 1-2 years ### "Longboard Review" April 24, 2026 5.0 Very positive experience overall. Customer support is excellent, responsive, and genuinely helpful whenever I need assistance. Pros I found the software easy to use, with helpful support and a clean interface. It’s also reasonably priced and good value. Cons The table planning is frustrating, especially dragging and dropping, and having it split into sections instead of one clear table layout. Review Source Response from Now Book It May 5, 2026 We really appreciate your fantastic feedback Warren, and are so glad to hear you're finding Now Book It easy to use. Thank you for your comments regarding the floor plan, we will be sure to pass this onto our development team. RG Roume G. Restaurant Manager Hospitality Used the software for: 2+ years ### "NBI's evolving with your business " May 26, 2025 5.0 It's a great system, on par with leading providers, constantly updating features to meet your needs. Pros Very user-friendly and ready for 3rd party integration. Features are on par with industry standards. Cons Live support services would be great. A free version would be nice, but with all the features included, its money well spent. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) To be part of the pioneering venue to launch the system. Review Source Response from Now Book It June 2, 2025 Thank you for your excellent review Roume! We're so glad to hear you're finding Now Book It user-friendly and are making the most of our integration partners! We can't wait to continue working together. RB Rebecca B. Director General Manager Hospitality Used the software for: 2+ years ### "Review of Now Book It" November 8, 2025 5.0 Pros We have been with NBI for quite a few years now and love the system and the fact that it's Aussie owned and they have hospo background so understand what is needed for a bookings system that doesn't cost an arm to run. We have just recently had Sadie implemented as well, which alleviates the hassle of answering the phone during the daytimes when we aren't open. Cons Don't have any issues. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It Australian owned and ease of use for all involved Review Source Response from Now Book It March 26, 2026 Thank you for your fantastic feedback, we're so glad to hear you are loving Now Book It & Sadie. Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Event Booking](https://www.capterra.com/event-booking-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.