# Page 4 | Now Book It Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Now Book It the right Restaurant Management solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220182/Now-Book-It/reviews --- Now Book It 4.9 (92) [View alternatives](https://www.capterra.com/p/220182/Now-Book-It/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 5th, 2026 # Page 4 - Reviews of Now Book It ## Showing most helpful reviews Showing 76-92 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Leola K. Restaurant Owner Hospitality Used the software for: 2+ years ### "NOWBOOKIT IT THE BEST BOOKING SYSTEM!" December 2, 2024 5.0 Incredible, its easy to use, the customer service is quick and always helpful and the events section is a dream to use. I have used so many booking systems in my 12 year hospo career and Nowbookit is my favourite. Pros The design of the system, the customer service. Cons Looking forward to a smartphone app, that would be awesome. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Customer service and price. Res diary was expensive and it was almost impossible to get on the phone with someone when we needed help Review Source Response from Now Book It December 10, 2024 Hey Leola, the team will be thrilled to hear your positive feedback. We set out to build products with the best service for people in hospo and it's customers like you who keep us going! We'll pass along your wishlist for an app. In the meantime, you can already use mobile.nowbookit.com to manage your bookings on the go! Check it out and let us know what you think. BM Brad M. Operations Manager Hospitality Used the software for: Less than 6 months ### "Kingscliff Beach Bowls Club " May 26, 2025 5.0 From the training to the implementation of the system the team at Now Book It have been exceptional with any questions or help required along the way Pros The ease of the booking process and the amount of time saved with reduced phone calls for bookings. This has given our reception staff the opportunity to focus on our internal processes in regards to sign in procedures and other administrative work. Cons No issues to be reported we had a few user errors early that were traced back to our initial set up so if I had any advice it would be to triple check that your table booking options are correct before launch Review Source Response from Now Book It May 28, 2025 Thank you for this fantastic review Brad. The team will be so happy to hear you are loving your Now Book It experience. Looking forward to our continued success together! BC Bob C. Owner Hospitality Used the software for: 1-2 years ### "Definitely worth considering! " January 17, 2025 4.0 Very good. The training was good and the support is also very good and prompt. Pros Affordable, relatively easy to learn to use, non pushy salesman. Cons We find a few features a little difficult to get our heads around and one or two things could be simplified. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing Now Book It Cheaper. Lightspeed also were very pushy. Recommendation from another group of bars. Review Source Response from Now Book It January 21, 2025 Hi Bob, Thank you for taking the time to write us this. We're very proud that the team has been able to put your needs first, after all most of us come from hospo! If you ever need help with getting a hang of Now Book It's features, head on over to our knowledge base for step by step guides and don't hesitate to reach out to our team for support. Cheers! CH Carmen H. Director Hospitality Used the software for: 2+ years ### "NOWBOOKIT ONLINE BOOKING SYSTEM " November 30, 2024 5.0 We moved to Nowbookit several years ago and have been delighted with our change. The service you receive is what sets them apart from anyone else. We're super happy! Pros Super easy to navigate, and does a range of things that we need from table settings, functions, events, special menus etc. Customer service is amazing. You get help as soon as you call! And our local rep \[sensitive content hidden\] is the best account person we have - his service is next level. Cons I'm sure there's a way around it, but the latest update of adding a new customer can be niggly when you have no details other than a name (which we sometimes do) for someone who has called us. Review Source Response from Now Book It December 9, 2024 Hey Carmen, Thank you so much for this amazing review. The team will be elated to hear what you had to say. That's really valuable feedback on the new customer form and we'll be sure to pass that along to the product team as well. Here are also some quick tips you can check out to help you navigate the process in the meantime - https://kb.nowbookit.com/knowledge/new-customer-form We're excited to continue partnering with you, making reservations and service easier everyday. SK Sushil K. Restaurant Manager Hospitality Used the software for: 1-2 years ### "Wanna go out to eat?, needs some bookings? , go for Now book it." January 17, 2025 4.0 I prefer this system for booking as we can do anything a restaurant needs in terms of booking, payment and feedback. Pros The automated email send to customer for feedback, and notification of new bookings. Cons Editing of events and making new layout if changed. Review Source Response from Now Book It January 21, 2025 Hey Sushil, thank you for the review! The team will be excited to hear you love the booking system and we'll be sure to pass along your feedback on the new layout. JB Janine B. Owner Food & Beverages Used the software for: 2+ years ### "Highly recommended" October 14, 2024 5.0 I signed up with a competitor, with lots of shiny baubles, but quickly realised that Now Book It does everything that they do but with added great customer service. I'm very pleased to now be with a company which doesn't just abandon you once you have signed up. They continue to provide a very professional back up service and answer any questions promptly to ensure you are making the most of the product. Pros Easy to use, the staff love it and they provide fabulous customer service. Cons Nothing. Any issues are quickly resolved. Switched from [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Way too complicated, too expensive and lack of support. Review Source Response from Now Book It October 24, 2024 Hey Janine, we can't thank you enough for such a lovely review! The team will be thrilled to hear you're finding the product useful in addition to the support you're getting. We'll continue working on improving our features and service to further power restaurants like yours. DP Danielle P. Restaurant Manager Food & Beverages Used the software for: 1-2 years ### "Scratchleys Restaurant" August 13, 2024 5.0 Exceptionally functional, user friendly. Backed up to cloud so no data lost Pros \[sensitive content hidden\] service is next level of excellence! \[sensitive content hidden\] forms an easy comfortable relationship with his clients. \[sensitive content hidden\] immediate has a solution if there is a query or problem (although this is very rare) Cons It would be better to one stop click on the walk in feature Review Source Response from Now Book It August 21, 2024 Thank you Danielle, your review means so much to us! The feeling is definitely mutual and the team absolutely adores being able to support Scratchleys. We'll be sure to pass your feedback along on improving the walk in feature. MS Max S. Owner Hospitality Used the software for: 6-12 months ### "We love Now Book It" August 14, 2024 5.0 Fantastic and it works well for our business Pros It’s easy to use, the support from the team is great if we have an issue and I love being able to do paid events Cons Would love an app installed on the phone Review Source Response from Now Book It August 21, 2024 Thank you Max! Our team will be so happy to hear your feedback. We love being able to support businesses like yours to do it all. If you're looking for a way to use Now Book It on your phone, you'll be glad to hear we're progressively rolling out Diary Mobile Plus. Read more about it here: https://kb.nowbookit.com/knowledge/diary-mobile-plus VG Victoria G. Service support worker Individual & Family Services Used the software for: I used a free trial ### "Looking to help your restaurant choose this " January 12, 2025 5.0 Pros Great app to help restaurants find good Customers Cons Nothing its a great site to help restaurants Review Source Response from Now Book It January 14, 2025 Hi Victoria, Thank you for the review! We're glad Now Book It has been a positive experience and is helping your venue attract more customers. Here's to more guests and bookings in 2025! GM Gabriela M. Functions and Events Manager Food & Beverages Used the software for: Less than 6 months ### "Fantastic, easy to use!!" May 2, 2024 5.0 It has been delightful since the very start. The team is friendly, and questions are quickly addressed and answered. The interactive videos to guide you through have helped us a lot! Pros User-friendly Interactive Multiple features Everything you need in one Cons Have not found anything I don't like about NowBookIt, perhaps just as a suggestion, integrations with POS Systems? Review Source Response from Now Book It July 5, 2024 Hey Gabriela, it makes our day to hear you've been loving Now Book It. We're also happy to report that POS integrations are available with multiple partners, so you can view orders and customer details based on bookings made in a single place. You can find out more here: https://www.nowbookit.com/integrations/ and don't hesitate to reach out directly to your account manager for more info as well! SMW Selina Mary W. General Manager Food & Beverages Used the software for: 2+ years ### "Great to use" May 8, 2024 5.0 We have had a great experience with NBI, the customer support is really good they pro-actively make sure things are going well. Pros Super easy to use, super versatile. I really like the layout of the system Cons I can't think of anything! Its a great product Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Reason for choosing Now Book It We were recommended the product by a third party Review Source Response from Now Book It July 5, 2024 Thank you for this 5-star review, Selina! The team will be so happy to hear you love the experience, from the layout of the system to the customer support initiatives. Excited for our continued success together! RL Renee L. Managing Director Restaurants Used the software for: 2+ years ### "Everything you need" May 13, 2024 5.0 Great system, great service and even better customer service Pros Ease of use Customer Service was incredible and extremely helpful. Live Bookings Constantly making improvements very easy to set up Cons Nothing. Found the system very easy to use and if there was something that was a con, they worked a way to fix it. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Customer service was very impressive and knowledgeable and ease of use! Review Source Response from Now Book It July 5, 2024 Thank you Renee! We really appreciate you taking the time to write us this review. Our team will be so happy to hear your positive feedback! More improvements to come! LT Leon T. Venue Manager Hospitality Used the software for: 6-12 months ### "Clever platform for Multi-use Entertainment venues" May 3, 2024 4.0 Great company to work with and look forward to seeing Pros The ease of use was a great starting point. The set up help and on going support is 5 stars! We can use the platform for day to day booking but also events and pre-sales. Cons Some of the system set up can be hard to follow first up and no app so far. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) More options for events and a cheaper price Review Source Response from Now Book It July 5, 2024 Thank you Leon for this great review! Now Book It is designed for hospitality venues of every kind, so it's truly wonderful to hear you've been able to leverage the system for all your needs. If you ever run into difficulties with setup, our team is always here to help! We're also working hard on features that will help businesses like yours manage on the go so be sure to keep an eye out for more updates. JE Jonathan E. Executive Chef Hospitality Used the software for: 2+ years ### "hillarys beach club" May 1, 2024 5.0 best booking software i have used, would highly recommend Pros great support from our account manager \[sensitive content hidden\], goes above and beyond when ever we need assistance, and guides you through the system so we as a user Cons would like a mobile app for ease of use on the go. Reason for choosing Now Book It best platform i feel on the market and great value for money Review Source Response from Now Book It July 5, 2024 Thank you Jonathan! We really appreciate you taking the time to write this review and will be sure to pass your kind words along to the team. cL clement L. Chef Food & Beverages Used the software for: 1-2 years ### "Great product " May 1, 2024 5.0 Great experience, great service. Looking forward for more years to come and more features ( like review of customers shared on Now book it platform) Pros The range of features that it has implemented already Cons The Cost ( as a new customer of booking system, the cost was scary at first , but turned out to be worth it ) Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It Face to face consultation . Customer service in Adelaide Review Source Response from Now Book It July 5, 2024 Hey Clement, thank you so much for the great review! Now Book It is designed with restaurants like yours in mind, we're so glad you took the leap and look forward to seeing your success for years to come. KD Kat D. Director Hospitality Used the software for: 1-2 years ### "Easy to Use - 5 stars" April 16, 2024 5.0 NowBookIt is a game-changer for restaurants, offering a comprehensive solution for reservation management and e-voucher integration. Its intuitive interface, efficient features, and dedicated support make it a valuable asset for streamlining operations and enhancing customer satisfaction. While improvements to the e-voucher widget could enhance aesthetics, the overall functionality and support provided by NowBookIt outweigh any minor drawbacks. Highly recommended for restaurants seeking a seamless booking experience. Pros NowBookIt streamlines reservation management and seamlessly integrates e-vouchers, earning it top marks. Its user-friendly interface simplifies table bookings, even during peak hours, enhancing customer satisfaction. The efficient management features ensure optimal service delivery and operational efficiency, while the waitlist functionality minimizes guest wait times, maximizing revenue potential. \[sensitive content hidden\], the dedicated Accounts manager, offers exceptional support, ensuring a smooth transition and prompt issue resolution. The built-in gift voucher widget adds convenience, though a more attractive design would be a welcomed improvement. Cons Negatives: While NowBookIt excels in functionality, the aesthetics of the e-voucher widget could use some enhancement for a more appealing user experience. Review Source Response from Now Book It May 1, 2024 Thank you Kat! We appreciate your feedback and take note of the con regarding the aesthetics of the e-voucher, I will pass this on to the wider team. Thanks again, Team Now Book It. GH Glenn H. Owner Hospitality Used the software for: 2+ years ### "Customer and User friendly " May 1, 2024 5.0 Excellent never has an issue using or getting support for the system. Pros This is ine of the easiest booking systems around. Customers love it and are amazed how easy it is to use. Cons Not much to not like a about it. On some tablets it seems to run slowly. Reason for choosing Now Book It Looked easier to ise and we could have our branding on the booking page. Review Source Response from Now Book It July 5, 2024 Thank you Glenn! We love hearing that both you and your customers are enjoying the Now Book It system. Noted that it seems to run slow on some tablets, we'll be sure to get the team to test this for improvements moving forward! Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Event Booking](https://www.capterra.com/event-booking-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.