# Page 3 | Playground Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Playground the right Daycare solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220200/Playground/reviews --- Playground 4.8 (194) [View alternatives](https://www.capterra.com/p/220200/Playground/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Playground ## Showing most helpful reviews Showing 51-75 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Rebecca F. Direcot Child Day Care Services Used the software for: Less than 6 months ### "Excellent program" January 22, 2025 5.0 It is so user friendly - easy to figure out without much guidance, but also with a support time just a click away. The one question that I had was answered within hours of sending an email. The amount of paper we will be using is going to drop dramatically - the system will pay for itself in copy paper costs alone. Having everything at your fingertips makes my job so much easier. Loving the daily payouts as well. Pros The customer service is fantastic and they listen to the issues that we come across - any glitches are fixed quickly and they take my suggestions into account to make improvements. Knowing that you can schedule an appointment anytime with a customer service person dedicated to your account is wonderful Cons We are very new to the program so we are still learning it. I wish there was a way for parents to sign documents with an original signature as that is required by licensing - for example an injury report that needs to be signed by all witnesses and the guardian. Its possible there are ways around this that I just haven't discovered yet. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground We joined a shared service alliance and this product was the choice that fit our alliance best Review Source Response from Playground January 23, 2025 Thank you for your thoughtful feedback! We’re so glad to hear that you’re enjoying Playground and find it user-friendly and efficient. It’s fantastic that our responsive customer service team and their ability to address issues quickly and consider your suggestions have made such a positive impact. The ability to schedule a dedicated appointment and receive prompt email responses is something we strive to offer for a seamless experience. We’re thrilled that Playground is helping reduce paper usage significantly, saving costs and streamlining your workflow. It’s also great to hear that the daily payouts are a helpful feature. If you ever need anything, our support team is always just a click away! KU Kimberly U. Director and Lead Teacher Non-Profit Organization Management Used the software for: Less than 6 months ### "First time users of Playground" November 17, 2025 3.0 Our experience has been mostly favorable, our families seem to like the platform and we are getting used to using it. Our onboarding was very comprehensive and we appreciated that as first time users of the program. Pros Everything is bundled into one place, Playground staff is very helpful. The app is very neat and clean. Cons We are not a typical childcare provider and thus some of our needs are different and that makes use kind of clunky. Review Source Response from Playground November 18, 2025 Thank you for the kind words! We’re glad to hear that the all-in-one structure of Playground and the clean, organized interface have made a positive impression on your team and families. It’s especially great to know that the onboarding process was thorough and helpful—exactly what we aim for with first-time users. We’re happy to support you as you continue getting comfortable with the platform, and we’re always here if questions come up or if you’d like help exploring more of Playground’s features. Thanks again for being part of the Playground community! JR Jenna R. CEO Education Management Used the software for: Less than 6 months ### "Satisfied Owner" September 15, 2025 5.0 I am very pleased with my experience with Playground and the customer service is top notch. We are excited to get going. Pros So much offered in one app. It's an all in one system. I'm very impressed with everything Playground offers and there's no need to have multiple apps for different things in the business. Cons There is nothing that I do not like about playground so far. My experience has been great from getting started to the very helpful zoom calls. Review Source Response from Playground September 16, 2025 Thank you for your kind words! We’re so glad to hear that you’re impressed with Playground and enjoying the convenience of having everything you need in one platform. Eliminating the need for multiple apps is exactly what we aim to do. Our goal is to make your day-to-day easier and more efficient. It’s also wonderful to hear that your experience getting started has been smooth, and that the Zoom calls have been helpful and supportive. We’re excited for you as you continue rolling out Playground, and we’re here whenever you need us! GA Gabriela A. Owner Child Day Care Services Used the software for: 6-12 months ### "Best Software" August 21, 2025 5.0 Pros Like that you can find everything you need in one single software. Communication with parents. The Eta on parents. Cons There is nothing at this time that I have found that might be a problem. Everything is running smoothly. Review Source Response from Playground September 2, 2025 Thank you for your feedback! We’re so glad to hear that you’re enjoying the all-in-one convenience of Playground and that communication with parents, especially features like ETA tracking, is working smoothly for you. It’s great to know everything is running well and that nothing has stood out as a problem. If anything ever does come up or you have ideas for improvement, our team is always just a message away! TM Tamika M. owner Child Day Care Services Used the software for: Less than 6 months ### "Owner and director" October 21, 2025 5.0 I give a 5-star for the help and learning of this app. Pros The app it self. also the help you get if you need questions answered right away. Cons I hope I don't have to answer this question. I am still new to this. Alternatives considered [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) Reason for choosing Playground i wanted to see how your product will work for me Review Source Response from Playground October 27, 2025 Thank you for your feedback! We’re so glad to hear that you’re already having a positive experience with the app and the quick support you’re receiving. We’re here to make the transition smooth and easy as you continue exploring. We’re confident you’ll continue to see how our all-in-one platform can grow with your program. If you ever have questions or need guidance, our team is always just a click away! BS Bethany S. Director Child Day Care Services Used the software for: Less than 6 months ### "Learning Center " September 16, 2025 4.0 Pros Very new to the app, but already love the option for CRM included. User friendly and easy to transfer from another App. Cons Price is higher than average but worth it. Would love to see an option for payroll within a divided church/school. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Need better communication and reporting. Review Source Response from Playground September 17, 2025 Thank you for your feedback! We’re excited to hear that even as a new user, you’re already loving the built-in CRM and finding Playground user-friendly. It’s great to know that transitioning from another app has been smooth for you. If you have any questions as you explore more features, our team is always here to support you! SP Suzanne P. Owner Child Day Care Services Used the software for: 6-12 months ### "Great app and customer service - listens to requests!" November 5, 2024 4.0 Overall I love Playground, like I said earlier the customer service is the best I have experienced anywhere! For me the customer service experience supercedes anything that I want improved but they take suggestions and actually do change things if there are enough suggestions! Pros I like the customer service and helpfulness of the staff when help is needed! I have used other platforms and this is by far the most user friendly! I love that they listen to suggestions for improvement and actually do things to change it! Cons Honestly I don't have any real issues with Playground so if I have to choose something, it would have to be the billing portion as it is less friendly than other apps when you need to adjust the billing plan. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[Wonderschool](https://www.capterra.com/p/207558/Wonderschool/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Cost, research, included with programs we are involved in - definitely not my only reason for switching but I always try it out when offered. Review Source Response from Playground November 14, 2024 Thank you for your thoughtful feedback! We’re thrilled to hear that Playground’s customer service and user-friendly design have made such a positive impact for you. It’s wonderful to know that our team’s responsiveness to improvement suggestions is meaningful to you, and we truly value the input from users like you. We appreciate your comments about the billing portion and if you need some extra help, reach out and our friendly team will be happy to assist! Your experience with our customer service means a lot to us, and we’re committed to keeping it as a top priority. If you have more feedback or need any further assistance, we’re here to support you! JG Jermaine G. Executive Director Child Day Care Services Used the software for: Less than 6 months ### "Overhyped but Underachieved " December 17, 2024 2.0 So far it has been marginal at best, but it has a lot of features that are good ideas but not well thought out or executed. Playground is on the right track but needs to partner with high quality early learning centers that really use technology to operate their programs and would be able to give more insight on how they could potentially improve the platform. Children of Joy would love to do it because I see the potential in Playground and that's why I made the switch from a 30+ year established system and brand like Procare to a brand new company, relative to Procare, like Playground. I believe over time Playground will make the necessary adjustments that will put them in the lead as the number 1 recommended CCMS platform. Pros I like the idea of it being an all inclusive platform for the childcare industry. Cons The intuitiveness of the platform is subpar compared to Procare. The interface is lacking in esthetics and its just not a very comprehensive system to use. Expense feature is able to deliver on syncing my bank transactions. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground The communication feature was not as effective. Switched from [Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) To have an all inclusive system that will enable me to streamline my business operations Review Source Response from Playground December 20, 2024 Thank you for your honest feedback—it’s invaluable as we work to improve Playground. We’re glad you see the potential in our platform and appreciate its all-inclusive approach. Your input on enhancing the interface, intuitiveness, and feature execution is noted and deeply appreciated. We’re committed to meeting and exceeding your expectations. HK Heidi K. Office Manager Child Day Care Services Used the software for: 6-12 months ### "5 Stars plus" April 1, 2025 5.0 Pros The customer service is amazing. The platform is easy to learn and use. Cons I don't really dislike anything. This is great. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Playground is easier to use. It was simple to learn Review Source Response from Playground April 18, 2025 Thank you for your kind words! We’re so glad to hear that you’ve had a great experience with our customer service and that the platform has been easy to learn and use. It’s wonderful to know there’s nothing you dislike—that’s exactly what we aim for! If you ever have any questions or ideas, we’re always here to help. SE Sherry E. Owner Child Day Care Services Used the software for: Less than 6 months ### "The features are Incredible!" October 26, 2024 5.0 So far, they have been EXTREMELY helpful and accommodating, going out of their way to answer my questions and look into adding some features. I love the one-on-one where we have video chat check-ins to see how I'm doing and if I have any questions. Pros There are so many features that are useful, some do not pertain to me, but I'm not burdened having to go through them. Cons It can be a little overwhelming, BUT see my description of the overall experience. Switched from [KidKare Accounting](https://www.capterra.com/p/10006285/KidKare-Accounting/) They were not very accommodating. They are changing some of their features that are important to me. I am not on the food program. It is geared more for that, so that was frustrating to me. I did not get the customer service I am getting from Playground. Review Source Response from Playground November 4, 2024 Thank you for your fantastic feedback! We’re thrilled to hear that you find Playground’s features useful and that navigating through them is easy. It’s great to know that our team has been helpful and accommodating, going above and beyond to answer your questions and consider new feature requests. We’re glad you enjoy the one-on-one video chat check-ins—they’re a great way to stay connected and ensure you’re getting the most out of Playground. If there’s anything else you need, we’re always here for you! MH Michelle H. Director Education Management Used the software for: 1-2 years ### "Director/Head teacher" January 21, 2025 5.0 Pros I love that my families and staff can stay connected through the week with photos, videos and chats. Cons I would love the add on of website building but too much money for our program. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground I liked the set up and thought it will work well with my families.. Review Source Response from Playground January 23, 2025 Thank you for your feedback! We’re so glad to hear that you love how Playground keeps your families and staff connected through photos, videos, and chats. It’s wonderful to know that the platform helps strengthen communication throughout the week. If you have any more thoughts or need assistance, we’re always here to help! CJU Chiamaka Juliet U. Care giver Child Day Care Services Used the software for: Less than 6 months ### "Safe space for kids" October 27, 2025 5.0 Pros I like that play ground gives children a safe space and the platform to interact, have fun and be active. Cons Adjusting billing on the playground app is less intuitive. It is chunky and complex. It isn’t user friendly. Review Source Response from Playground November 1, 2025 Thank you for your feedback! We also hear your concern about the billing experience feeling less intuitive. If you’d like, our team would be happy to walk you through some of the billing tools in more detail or gather your specific suggestions—your input directly helps us shape the platform. We’re always here to help! HL Hannah L. Owner Director Child Day Care Services Used the software for: Less than 6 months ### "Playground is effective, helpful, and easy to use!" October 17, 2024 5.0 My overall experience has been very positive! I appreciate the attention to detail provided by the Playground team- it was so helpful that onboarding was thorough, and I have had quick responses any time I have a question. I am able to access communications and administrative functions easily and clearly. Pros Ease of use! We are able to easily communicate to families of children in our care. The ability to send photos is a great way to send evidence of learning home each day. I also really like how easy billing is through the Playground system. Cons Occasionally I have trouble remembering where some features are/have to search the help center to remember how to use certain functions. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground We had access to Playground through our shared services network and Playground also seemed to be a much better value to cost ratio and easier to use. Switched from [Wonderschool](https://www.capterra.com/p/207558/Wonderschool/) Wonderschool was difficult to use and would not send notifications. It was difficult to communicate with parents when they were not aware they had messages or announcements. Review Source Response from Playground October 28, 2024 Thank you for sharing your experience! We're thrilled to hear that Playground has been effective, helpful, and easy to use for communicating with families and sending daily learning photos. It’s wonderful to know that billing has been straightforward and that our team’s attention to detail has made onboarding and support seamless for you. We’re here to ensure everything remains smooth, so if you have any more questions or thoughts, please reach out anytime! RL Rachel L. Director Child Day Care Services Used the software for: Less than 6 months ### "Excellent Service" October 30, 2024 5.0 So far, our experience has been a great one. The playground staff our very helpful and respond to us quickly. Pros I love how everything is in one spot and you have easy access. I also love that if you need a feature to be added that you can request the feature and playground's team will look into it further to see if they can accommodate our needs. Cons Their are a few cons but it could be a feature that gets added at a later time. Students contracts cannot be added to their schedule as marking them out(not absent) on the days they are contracted out and same with the staff schedules. I am hopeful that more features will be added as time goes on. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground The CACFP was more user friendly than Bright wheel. We felt a little overwhelmed with the initial process of Bright wheel. Review Source Response from Playground November 6, 2024 Thank you for your positive feedback! We’re delighted to hear that you appreciate having everything in one place with easy access in Playground. It’s great to know that our feature request process is helpful for you and that we strive to accommodate your needs. We’re glad your experience has been excellent so far and that our team has been responsive and helpful. If you have any more thoughts or need assistance, we’re always here to support you! SW Shiela W. tba Child Day Care Services Used the software for: Less than 6 months ### "Disappointed" February 24, 2025 2.0 workless at this point. Pros Im reviews were priceless before this nightmare. I am not sure how to find your web page. But, I guess it doesn't matter. Because that I am requesting wouldn't take but five minutes of your time. to send me a copy of my w2. Cons trying to talk with a representative. no live response. Review Source Response from Playground April 1, 2025 Thank you for your feedback. We’re truly sorry to hear about your frustration in trying to get support. If you’re looking to access your W-2, our support team can absolutely assist you with that. The fastest way to get help is through the in-app chat—just open the Playground app or website, click the chat icon, and someone from our team will be with you shortly. If you’re unable to access the app or need direct help, feel free to email support@tryplayground.com and our team will prioritize your request. We’re here to help and want to make this right for you. DP David P. Director Education Management Used the software for: 2+ years ### "Best Preschool Management app" October 8, 2024 5.0 Playground makes center management easy through its intuitive design and full-featured feature set. Pros Although I rarely need it - the support is top notch Cons Waiting for new, exciting features! They iterate so quickly but I'm an eager beaver. Alternatives considered [Seesaw](https://www.capterra.com/p/204060/Seesaw/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing Playground User interface and strong support services Switched from [Seesaw](https://www.capterra.com/p/204060/Seesaw/) Looking for a more user friendly interface Review Source Response from Playground October 16, 2024 Thank you for your fantastic feedback! We’re thrilled to hear that you consider Playground the best preschool management app and that you find it easy to manage your center with its intuitive design and full-featured capabilities. It’s also great to know that even though you rarely need it, our support team has been top-notch when needed. If you ever have any more thoughts or questions, we’re always here to assist you! SI Susanna I. Office Manager Child Day Care Services Used the software for: 2+ years ### "Playground App is good" November 19, 2024 5.0 Pros Great app, easy to use, and a wonderful team! Cons It would be great if we could see when parents open and read our messages! Review Source Response from Playground November 26, 2024 Thank you for your feedback! We’re so glad to hear that you find Playground to be a great app, easy to use, and supported by a wonderful team. If you have any additional thoughts or need assistance, we’re always here to help! CE Chris E. Director Child Day Care Services Used the software for: I used a free trial ### "Positive Experience" January 9, 2025 5.0 Pros It puts more of the responsibility with parents. I spend less time with uncomfortable conversations, asking people to pay. Cons Nothing at the moment. I am still learning to navigate. Switched from [Child Care Seer](https://www.capterra.com/p/216501/Child-Care-Seer/) It was not a good value. There were continual bugs Review Source Response from Playground January 10, 2025 Thank you for sharing your feedback! We’re glad to hear that Playground has made managing payments easier by shifting more responsibility to parents, reducing uncomfortable conversations. As you continue learning to navigate the platform, feel free to reach out if you have any questions or need assistance—we’re here to help! SG Sabrina G. Director Child Day Care Services Used the software for: 1-2 years ### "Playground review " September 6, 2024 5.0 We are very happy from making the switch from Curacubby to Playground. So much easier to use and a lot more features are included with no extra charges. The customer service is amazing and attentive. Pros User friendly, easy way to stay in contact with our parents, billing is pretty simple. Cons It creates two accounts if you are a staff and also either a parent/authorized pick-up guardian on a student enrolled, which in turn gives you two accounts. Sometimes parents message one of those accounts and we don't get the notifications for it. Reverse alphabetizing the student roster. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground \[sensitive content hidden\] really did an amazing job, he is truly the reason we decided to go with Playground over Brightwheel. Review Source Response from Playground September 16, 2024 Thank you for sharing your positive experience! We're thrilled to hear that making the switch to Playground has been a great decision for you. It's wonderful to know that you find the platform user-friendly, easy for staying in contact with parents, and that billing has been simple. We're especially glad that you have had a fantastic experience with our attentive customer service. If you ever have more feedback or need assistance, we're always here to help! LK Lexi K. Assistant Director Education Management Used the software for: Less than 6 months ### "Very Happy!" October 8, 2024 5.0 From start to finish, it has been straightforward and easy! Pros How versatile it is. We use it for a preschool and an after-care program and it works seamlessly for both! Cons There aren't individual reports that generate for each child at the end of the day. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground The ability to use it for multiple programs Review Source Response from Playground October 16, 2024 Thank you for your positive feedback! We’re thrilled to hear that Playground has been versatile and works seamlessly for both your preschool and after-care program. Regarding your comment on individual reports, there is actually a feature that allows you to automatically generate daily reports for each child at the end of the day. Our team would be happy to show you how to turn that on! Please feel free to reach out, and we’ll get you set up. If you have any other thoughts or questions, we’re here to help! DC Diana C. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great investment" October 29, 2024 5.0 Everything that we use it for has been a great add on. Pros Very easy to manage, add, and day to day transactions Cons I am unable to use admin features on mobile. Review Source Response from Playground November 6, 2024 Thank you for sharing your feedback! We’re glad to hear that you consider Playground a great investment and find it easy to manage day-to-day transactions and additions. If you have any other thoughts or suggestions, we’re always here to support you! TS Tiki S. Child Care Provider Education Management Used the software for: 6-12 months ### "Big Fan! Would love for this app to become more popular in the mid west!" August 23, 2024 5.0 I am a big fan, I live out in Minnesota and it is a little less popular here, but I do keep telling providers about it. The goal is for us home providers would love to find the simplest and easiest app and this one is by far been my favorite. I hope it becomes more popular here and our food program is added to it. I love that this software does not seem meant for centers but more in home providers also. Pros It is so user friendly and simplified. The support is always on the messages and ready to help with quick solutions. Cons There is a few things I have put in the request and suggestions that I am waiting for. I do with it was a bit more colorful and had color coded options for the calendar for providers to put vacation, holidays, etc in color sections. I would like to see a pop up memo for parents when they sign in and out. I would like to put my receipts in from my phone to make documenting easier and faster. Possibly training or news letters to customers for new features added. Being able to download licensing documents, like fire drills and storm drills and we could put dates in to simplify the paperwork and make it all digital. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[KidKare Food Program](https://www.capterra.com/p/166858/Kid-Kare/)[Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Playground So far has been the simple , user friendly and has a great expense tool was a big one for me. The creating pdfs was huge and enrollment. Review Source Response from Playground August 29, 2024 Thank you for your enthusiastic feedback! We’re glad to hear that you’re a big fan of Playground and appreciate its user-friendly and simplified design. It’s wonderful to know that our support team has been responsive and helpful with quick solutions. We’re always working to expand our reach, and your support means a lot. If you have any more suggestions or need further assistance, we’re here for you! LL Lora L. Owner, Operator Child Day Care Services Used the software for: 1-2 years ### "Great App., customer service you can understand " August 27, 2024 5.0 I am very happy with this app. I have heard of other daycare providers that have tried others and then have switched to Playground. Pros This app is very easy to use, and when I have problems, I can message and get an American that speaks so I can understand them. Cons I can't think of anything to say negative. Review Source Response from Playground September 3, 2024 Thank you for your feedback! We're glad to hear that you find the app easy to use and that our customer service is helpful. It's great to know that you can quickly get assistance whenever you have any issues. If you have any more thoughts or need further support, we're always here to help! cT chermarie T. prrovider Accounting Used the software for: Less than 6 months ### "luv n share" December 5, 2024 5.0 I love it i enjoy it i can commutation with the parents better Pros parents can fill out the paperwork online Cons n/a the price is a little experience other then that its good Review Source Response from Playground December 11, 2024 Thank you for your feedback! We’re so glad to hear that you love the convenience of having parents fill out paperwork online and that Playground has improved your communication with them. It’s wonderful to know you’re enjoying the platform. If you have any additional thoughts or need assistance, we’re always here to help! RB Rachel B. Director Child Day Care Services Used the software for: Less than 6 months ### "Nicely streamlined features" September 18, 2024 5.0 The experience with customer support is very responsive. Pros I like being able to collect enrollment documents online Cons Some parents have a hard time navigating. I don't get notifications automatically when a family applies. They should add a feature that notifies staff when we post their weekly schedule. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing Playground A colleague recommendation over procare Switched from [Wonderschool](https://www.capterra.com/p/207558/Wonderschool/) Price was better than the percentage of revenue we used to pay wonderschool. Review Source Response from Playground September 24, 2024 Thank you for your feedback! We’re glad to hear that you appreciate the streamlined features of Playground, especially the ability to collect enrollment documents online. It’s also great to know that you’ve had a positive experience with our responsive customer support. If you have any more thoughts or need further assistance, we’re here to help! 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