# Page 7 | Playground Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Playground the right Daycare solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220200/Playground/reviews

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Playground

4.8 (193)

[View alternatives](https://www.capterra.com/p/220200/Playground/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Playground

## Showing most helpful reviews

Showing 151-175 of 193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

James G.  
Lead pastor  
Child Day Care Services  
Used the software for: Less than 6 months

### "Playground Review"

July 29, 2024

5.0

Pros

The ability to have all the features in one program.

Cons

Sometimes it is a little less user friendly when you first get started.

Review Source

Response from Playground

August 5, 2024

Thank you for your feedback! We're glad to hear that you appreciate having all the features in one program with Playground. It's great to know that the comprehensive nature of the platform meets your needs. If there's anything else you'd like to share or if you have any suggestions, we're here to listen and help!

JW

Jessica W.  
Youth Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Playground "

August 6, 2024

2.0

Pros

Time Clock feature, parent communication, on the way

Cons

Program set up was not consistent with our needs. Billing issues even after we did not have programs live.

Review Source

Response from Playground

August 12, 2024

Thank you for your feedback! We're glad to hear that you find the time clock feature and parent communication tools helpful. However, we understand that the program setup and billing issues did not fully meet your needs. Your insights are valuable, and we’re committed to improving our services to better align with your expectations. If there's anything specific you'd like to discuss or if you need further assistance, please don't hesitate to reach out—we're here to help!

DB

Dana B.  
Child care provider  
Individual & Family Services  
Used the software for: Less than 6 months

### "Review of Playground 2024"

February 16, 2024

5.0

So far it has been a great experience. \[sensitive content hidden\] is AMAZING! I am thankful for her and her ability to help me problem solve without making it seem like a hassle for her. Can't say enough great things about her!

Pros

I love that everything I need to help run my business is in one location. It is nice to have all that info available to the parents as well.

Cons

I wish there were more options available in the mobile portion.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Playground

We chose Playground because of it being a newer more personal company. We felt like they were more willing to treat us like people and not a number. As we have learned more about Playground I feel like that is exactly what we are. More of a part of the family instead of just another customer.

Review Source

Response from Playground

February 19, 2024

Thank you for your kind words! We're thrilled to hear that you chose Playground because of our personal approach and commitment to treating our customers like family. Building strong connections with our users is important to us, and we're grateful for your trust and support. If you ever have more insights to share or if there's anything else we can do for you, please don't hesitate to reach out. Thanks for being a valued member of the Playground family!

AA

Amanda A.  
Operations Manager  
Education Management  
Used the software for: 6-12 months

### "If you want to save time AND collect payments faster, Playground is your answer! "

October 17, 2023

5.0

Pros

From the start, Playground has been extremely user friendly, from the launch to current day usage. We had always been hesitant to move to a app/webased managment product due to the frontend work necessary to launch. However, Playground made it so simple. Playground had our paperwork uploaded so it could be electronically filled out, uploading our roaster and child's information and staff infomration as well. It was easy to get the parents set up and the interface is so user friendly. The communication from Playground to troubleshoot issues, make improvements or streamline additional processes has been so collaborative and responsive. We truly feel like we were their only client (when they have thousands) with their attention to our issues when they did arise. One of our most time saving features of Playground is the integration and automation with state subsidy programs. We have saved over three hours a week of time since using the attendance integration feature. It is amazing!

Cons

The billing and statement portal on Playground was a little clunky to begin with. The statement dates were not correct and caused a lot of confusion for parents. Assigning the charges takes a lot of time for us as a large center with multiple age groups and price points. We have found a workaround, but it still takes some time. In the end, it is worth it so we can have parents pay electronically versus cash or check. The app crashes a lot of us or pictures will take a long time to upload. We have to re-start the app frequently.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Playground

We liked the interface better and the response we got from the representatives at Playground. They were much more invested in us and offered ways to personalize Playground so it worked for us. Brightwheel seemed more "one size for all". We had also used the free version of Brightwheel previously and had a lot of issues, so it left a bad first impression.

Review Source

Response from Playground

October 18, 2023

Thank you for your glowing review! 🌟 We're thrilled to hear about your exceptional experience with Playground and how it has streamlined your operations. It's fantastic to know that you found Playground to be user-friendly from the start and that the onboarding process was straightforward. We're dedicated to making your transition smooth. Your feedback regarding our collaboration and responsiveness in addressing issues and improvements is greatly appreciated. We're delighted to have helped you save time with the integration and automation of state subsidy programs, as well. Efficiency is a top priority for us, and we're thrilled that you've been able to save three hours a week using this feature. If you ever have more insights to share or need further assistance, please don't hesitate to reach out. Thanks for choosing Playground!

KV

Katya V.  
Executive Director  
Education Management  
Used the software for: 1-2 years

### "Playground! "

September 25, 2023

5.0

We have loved switching to Playground. It has made our entire program work much more efficiently. It makes my whole staff's jobs easier - making the experience for our kids better!

Pros

I really like that I can see my kids in my program in real time! I love that my families find it so user friendly! As a director, my job is to keep my parents happy and their kids safe - and Playground does both! On an administrative side, I really like how streamlined it is and how easily I can bill and keep track of our money. I also love how quick the Playground team is to support us when we have questions or need something fixed.

Cons

Sometimes the app can be slow or random numbers will be wrong - we always assume it is a glitch, close the app and it usually fixes it. Some of the accounting groundwork they have laid doesn't always make sense.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)[ProSolutions Software](https://www.capterra.com/p/32216/ProSolutions-Software/)

Reason for choosing Playground

The Playground team was responsive and quick to give us answers/a demo.

Review Source

Response from Playground

October 3, 2023

Thank you for the wonderful review! 🌟 We're thrilled to hear that Playground has had such a positive impact on your program and your staff's experience. Efficiency and simplicity are at the heart of what we do, and it's great to know that we're making things easier for your team and, in turn, enhancing the experience for the children in your care. We truly appreciate your feedback, and we're excited to continue supporting your program in every way we can. If you ever have more thoughts to share or need assistance, please don't hesitate to reach out. Thanks for choosing Playground, and here's to more streamlined and enjoyable experiences ahead!

HB

Hogan B.  
Administrator  
Education Management  
Used the software for: 2+ years

### "Playground Review"

September 27, 2023

5.0

Playground has completely transformed our sign in/out system from paper to digital. With COVID and moving to a new facility, this app was necessary for our success and continues to be our daily driver of our drop-off and pick-up system.

Pros

The parent interface is extremely easy and intuitive. Parents have been telling us how quick it was to set up an account and to go through daily wellness checks and sign in/out. The foundation of scanning a QR code to sign in and using the Carline to sign out dramatically improved our efficiency from our old paper sign in system.

Cons

There have been a few instances where students didn't link to their parents' accounts correctly. Although Playground has been incredible with their response time in fixing this on a case-by-case issue, I wish I could have the functionality on the admin side to fix this myself.

Review Source

Response from Playground

October 6, 2023

We're delighted to hear that you and the parents in your program find Playground's family interface easy and intuitive! The fact that parents have been able to quickly set up accounts, complete daily wellness checks, and sign in/out efficiently is exactly what we aim for. We're thrilled you've significantly improved your efficiency compared to the old paper sign-in system. Your feedback is greatly appreciated, and we're committed to maintaining the user-friendly experience you've described. If you ever have more insights to share or need assistance, please don't hesitate to reach out directly via our Live Chat. Thanks for choosing Playground!

MC

Michelle C.  
Senior Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Outstanding communications support"

October 11, 2023

5.0

Overall experience as of right now, we are extremely happy. \[sensitive content hidden\] has made it very easy for us to transition.

Pros

We have not used Playground very long. It’s been less than a month, but everything that we have come across has been very easy to navigate, and if we weren’t able to \[sensitive content hidden\] was very happy to assist us and finding our way.

Cons

For the short amount of time that we have been using Playground, we have not found anything that we dislike at this moment

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Playground

We chose Playground for the price point also that it was very easy to navigate

Switched from

[Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Procare is very difficult to operate

Review Source

Response from Playground

October 16, 2023

Thank you for sharing your experience with us! 🌟 We're delighted to hear about your positive impressions of Playground, even in the relatively short time you've been using it. Efficient navigation and helpful assistance are key to what we offer. We greatly appreciate your kind words about our communication support. It's fantastic to know that you haven't encountered any dislikes with Playground so far. If you ever have more insights or need assistance in the future, please don't hesitate to reach out. Thanks for choosing Playground, and we look forward to supporting you in the months ahead!

Tamar A.  
Director  
Education Management  
Used the software for: 2+ years

### "The BEST app if you want simple, highly efficient and does it ALL!!"

April 13, 2023

5.0

We were able to move the money we normally spent on people chasing families for payments, on keeping licensing documents and more, and use that to pay our teachers more money. Playground has made everyone happy.

Pros

So easy to use, the support we get is immediate when we have a question and it has all the features we need to run a preschool.

Cons

There is nothing missing that we can think of

Reason for choosing Playground

Brightwheel also took too long for tech support to help out and in schools that I mentor, they were all unhappy with Brightwheel.

Review Source

Response from Playground

August 6, 2024

Thank you for sharing your positive experience with Playground! We're thrilled to hear that you find the app simple, efficient, and comprehensive for running your preschool. It's great to know that the immediate support you receive has been helpful and that all the features you need are available. We're especially happy to hear that Playground has allowed you to reallocate funds toward paying your teachers more, enhancing overall satisfaction. If there's anything else you'd like to share or suggest, we're here to listen and assist!

AE

Avital E.  
Associate Director  
Education Management  
Used the software for: 2+ years

### "ABSOLUTELY the BEST preschool management software!"

March 3, 2022

5.0

EXCELLENT. I cannot imagine a better app.

Pros

By far the two best features are the ease of use and the customer service. The app is SOOOO easy to use for everyone and customer service answers on the second ring EVERY. SINGLE. TIME.

Cons

Nothing. so far we are so happy with it, especially after trying four other competitors apps for years. We almost gave up until we tried this one.

Reason for choosing Playground

we were promised that customer service would be excellent and that they would white glove the transfer from the other app which they did

Review Source

Response from Playground

August 6, 2024

Thank you for your enthusiastic review! It's wonderful to know that the ease of use and customer service are standout features for you. We're glad the app is simple for everyone to use and that our customer service has been consistently helpful and responsive. We're here to ensure your experience continues to be excellent, and if you have any further feedback or questions, we're always here to help!

JF

Jonathan F.  
Preschool Director  
Education Management  
Used the software for: 1-2 years

### "I Enjoy Playground!"

September 25, 2023

5.0

I have had nothing but a wonderful experience with Playground and I would recommend this program to everyone.

Pros

Ever since my school started using Playground things in the office ran a lot smoother. Parents are very satisfied with the communication app. To be able to easily message teachers/administration in addition to making payments has been a complete came changer for all of us. The customer service is quick and TOP NOTCH and I'm so serious when I type this. These folks get to you and you're not waiting hours for a response. They also are very willing to help. I love Playground!

Cons

The ONLY con I have with this program is the reports. I wish that the reports had more of a design when printing.

Switched from

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

In the season of being nice. I'd rather not say just know that I'd never go back.

Review Source

Response from Playground

September 29, 2023

We're thrilled to hear that Playground has made such a positive impact on your center's experience. It's wonderful to know that our communication app and easy messaging with teachers and administration, along with the seamless payment process, have been game-changers for you and other parents. We understand the importance of smooth communication and convenience, and we're delighted to have been able to provide that for you. Your kind words about our customer service truly mean a lot to us. We take pride in our quick response times and our commitment to being helpful. Your satisfaction is our priority, and we're always here when you need us. Thank you for choosing Playground, and for sharing your positive experience. We look forward to continuing to serve you and your community.

VM

Veronica M.  
Director  
Education Management  
Used the software for: 6-12 months

### "Sunbeam Children's Center"

September 25, 2023

5.0

The playground staff is very helpful especially with them sending vides to help us figure out how to do something we haven't before. If the video isn't helpful the staff through email is very helpful and they want us to be able to work the app on our own.

Pros

The student check in and tuition payments eliminating personal checks

Cons

The chat feature isn't always helpful for the problem we have. Sometimes we have to email our representative for more information or to fix a student that wasn't working as it should have.

Reason for choosing Playground

It was the best option for our school and a more affordable product.

Review Source

Response from Playground

September 29, 2023

Thank you so much for taking the time to leave us a fantastic review! 🌟 We're truly appreciative of your kind words and your support of our services. We're thrilled to hear that you appreciate our student check-in process and our convenient tuition payment options, especially the elimination of personal checks. Making things easier for our students and their families is one of our top priorities, and it's wonderful to know that you find these features beneficial. Your feedback is immensely valuable to us, and it motivates us to continually improve and enhance the experience for all our students and their families. If you have any more suggestions or if there's anything else we can do to make your experience even better, please don't hesitate to let us know. Once again, thank you for choosing us, and for sharing your positive experience with others. We look forward to serving you and your family for years to come.

KS

Kayla S.  
Director  
Education Management  
Used the software for: 1-2 years

### "amazing app for child care"

October 17, 2023

5.0

Pros

When we were looking to switch over to playground, the on-boarding team was so helpful. If I ever have any questions, the playground team is fast at helping me. Without a doubt, playground has help make my administration time with billing, and communication with parents so easy.

Cons

I havent found anything that I dont like about playground. The billing was a little confusing but there has been changes and it made it alot better.

Switched from

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Needing help when I became the director and brightwheel was not very helpful. I wanted a company that was willing to work with me and playground was the one.

Review Source

Response from Playground

October 18, 2023

Thank you for sharing your experience with Playground! 🌟 We're delighted to hear about the support you received during the onboarding process and how our team continues to be fast and helpful. Efficiency in administration, billing, and communication with parents is a top priority for us, and we're thrilled that Playground has made these tasks easy for you. If you ever have more questions or need further assistance, please don't hesitate to reach out. Thanks for choosing Playground, and we look forward to continuing to support you!

CH

Chris H.  
Administrative Assistant  
Education Management  
Used the software for: 6-12 months

### "Found the right system for our school."

September 26, 2023

5.0

I've heard from parents that this has been an easier app to use than the previous program we were using. Again, customer service has been exemplary.

Pros

Being able to keep a complete data base and produce usable reports. Customer service has been the most professional, making the transition from one system to Playground and easy one. Customer service has been available every step of the way. We've also been able to combine three separate programs into one.

Cons

The learning curve in making custom reports was not so transparent. But once learning how it's second nature.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Never available when we needed them. Never seemed to understand the issues we were having.

Review Source

Response from Playground

October 3, 2023

Thank you for sharing your feedback with us! We're thrilled to hear about your positive experiences with Playground. It's fantastic that our database and reporting features have been helpful for you. We take pride in providing professional customer service, and it's wonderful to know that we've made your transition to Playground a smooth one. We're dedicated to being available every step of the way. The fact that you've been able to consolidate three separate programs into one is a significant achievement, and we're delighted that parents have found our app easier to use than your previous one. Your feedback is invaluable, and we're committed to maintaining the high standard of service you've experienced. If you ever have more insights to share or need assistance, please don't hesitate to reach out. Thanks for choosing Playground!

aO

alex O.  
Director  
Education Management  
Used the software for: 1-2 years

### "Love the change"

September 25, 2023

5.0

Overall it's been an easy adjustment. The customer service was the best. They were very helpful with us.

Pros

For me, the best part of playground is the customer support. If we have any issue or just a question, we call or message them and they respond within a few seconds or minutes. Our previous software management tool would have us wait on hold for 20-30 minutes.

Cons

There's not a place to document on the child's account or staff account. While there is a notes section, you can not print this out. Documentation becomes helpful when a previous staff files for unemployment.

Reason for choosing Playground

We figured we'd tried this one for a year to decide whether we liked it enough to cancel procare. We just renewed our subscription with playground.

Switched from

[Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

I just felt the communication lacked and the fees were adding up.

Review Source

Response from Playground

October 3, 2023

Thank you for sharing your experience! We're delighted to hear that your transition to Playground has been smooth. Your kind words about our customer service mean a lot to us. We're here to assist and make things as easy as possible for you. If you ever need more help or have any questions, please don't hesitate to reach out. Thanks for choosing Playground!

RH

Rachel H.  
Operations Manager  
Education Management  
Used the software for: 6-12 months

### " Great App for Preschools"

October 30, 2023

5.0

Onboarding and migration was very simple and easy. Customer service has been friendly and easy to reach. The biggest factor for choosing Playground was the knowledge that we would not be treated as just another client, which has held true since we started using the product. Customizations and one on one assistance have made it clear that we are valued as users and customers.

Pros

The app is intuitive and easy to use. The customer service has been excellent from the first sales contact through now as an active user.

Cons

We have had some feedback points but at no point would I say that I don't like Playground.

Review Source

Response from Playground

November 7, 2023

Thanks for sharing your thoughts! We're thrilled to hear that you find Playground's app easy to use, and our customer service has been top-notch for your team from the start. We're always here to help in a friendly and accessible way. We're all about making you feel valued as a user and customer. We're here to assist one-on-one to meet your needs. If you ever have more insights to share or need help, don't hesitate to reach out. Thanks for choosing Playground!

JH

Jessica H.  
Office Manager  
Education Management  
Used the software for: 6-12 months

### "New client review - Nursery school "

December 1, 2023

5.0

Once we are able to work with the engineers and our onboarding specialist to explain our needs they are usually able to create a fix for us.

Pros

Parents love it! It has streamlined our registration process and the day to day functionality of the school.

Cons

Some of the features we were looking to implement were not functioning with customizations at the time of use. Most things have been created or modified once we ask for functionality.

Alternatives considered

[SchoolCare Works](https://www.capterra.com/p/40248/Daycare-Works/)[Remind](https://www.capterra.com/p/234436/Remind/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Playground

We were able to customise the features to best work with our needs. We did not need to start with a huge company and pick lesser features or a la carte add ons for $$.

Switched from

[Remind](https://www.capterra.com/p/234436/Remind/)

Playground has more features than Remind offered.

Review Source

Response from Playground

December 11, 2023

Thank you for your feedback! We're delighted to hear that parents love Playground and that it has streamlined your registration process and day-to-day school functionality. Customization is key, and we're glad you've been able to tailor the features to meet your specific needs. If you have any further insights or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support!

DL

Dawn L.  
Director  
Individual & Family Services  
Used the software for: 6-12 months

### "More time for play!"

October 20, 2023

5.0

Love it!

Pros

I enjoy how user friendly the program is for employees and and for parents. Costumer service is amazing, it takes them 10 to 15 minutes to reply. If they are unable to figure out your need they put a ticket in to help find the best solution. I like that you can put in suggestions and sometimes they are implemented. It is great that it pretty close to being a all in one program.

Cons

I would like to see hourly rates not only add up daily but weekly as well. I would like in scheduling for employee's or for students to have two entry spots instead just one for split shifts or for a child's split schedule.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Playground

Costumer services is amazing. Talked to a person the first time I called and helped with the multiple questions I asked.

Review Source

Response from Playground

October 26, 2023

Thanks for your review! We support split schedules under the scheduling tab! If you have any questions in adding that, please don't hesitate to reach out to our support team via Live Chat. Thanks for choosing Playground!

WyKeima K.  
Director  
Education Management  
Used the software for: 1-2 years

### "Playground to the rescue"

September 22, 2023

5.0

Wonderful experience from the start

Pros

I love how responsive the Playground staff are

Cons

The only thing is that when a parent goes to compose a message they can see names of all enrolled students and staff

Reason for choosing Playground

The responsiveness of the developers

Review Source

Response from Playground

September 27, 2023

We're delighted to hear that you found our team responsive – our commitment to providing top-notch service and prompt assistance is at the core of what we do. Your satisfaction is our ultimate goal, and it's fantastic to know that we've met your expectations. Your feedback is invaluable to us, and it inspires us to continue delivering the same level of excellence to all our valued customers. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!

DM

Donalda M.  
Sr recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "PLAYGROUND Perfection"

July 7, 2023

5.0

Pros

I love the User-Friendliness . Its a well-designed user tool that provides an intuitive user experience. And I appreciate how easy it is to interact with the tool.

Cons

I sometimes run into Technical Issues: at time there are glitches or error messages received when using the tool, which impacts my use. But is generally quickly resolved with a page refresh.

Review Source

Response from Playground

September 22, 2023

Thanks for the feedback! We're glad you're enjoying Playground and our team is always here if you have any questions.

ME

Michelle E.  
Director  
Individual & Family Services  
Used the software for: 6-12 months

### "Playground App"

October 17, 2023

5.0

We use the Playground App as our core scheduling and communication software for our child care center. It is an integral part of our business.

Pros

The app is pretty user friendly and is easy to use.

Cons

sometimes you have to be careful with the filters when switching from one application to another.

Review Source

Response from Playground

October 18, 2023

Thank you for your feedback! 🌟 We're delighted to hear that you find the Playground App user-friendly and easy to use. We're thrilled to be an integral part of your child care center and to provide the core scheduling and communication support you need. Your satisfaction is our priority, and we're committed to continuing to serve you. If you ever have more insights to share or need assistance, please don't hesitate to reach out. Thanks for choosing Playground!

kB

karen B.  
Preschool Director  
Education Management  
Used the software for: Less than 6 months

### "Karen Burton Jewish Beginnings Early Childhood Director of Education"

December 20, 2023

5.0

Amazing. easy and fun to use. Has all the necessary pieces needed to communicate to parents, tuition, onboarding new students and love the instagram flow it has with the feed and pics.

Pros

the ease of using the app on the phone and computer. It has everything you need and so easy to understand. I played around with it for a day and totoally got the hang of it. Loved it from day one.

Cons

Nothing I don't like about it. I is probably the best preschool app out there.

Review Source

Response from Playground

December 28, 2023

Thank you for your fantastic feedback! We're thrilled to hear that you find Playground easy to use on both phone and computer, and that you quickly got the hang of it. Your positive experience and the seamless communication, tuition management, and onboarding capabilities are exactly what we aim for. We appreciate your kind words, and we're here to ensure your experience with Playground stays amazing. If you ever have more insights to share or need assistance, feel free to reach out. Thanks for choosing us!

LR

Lauri R.  
Owner  
Education Management  
Used the software for: 6-12 months

### "Excellent customer service response time"

October 17, 2023

5.0

Pros

Quick reponses from customer service representatives

Cons

Some features are hard to find. Need to be bolded or simplified

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Review Source

Response from Playground

October 17, 2023

Thank you for your positive feedback! 🌟 We're thrilled to hear that you've had an excellent experience with our customer success team and the quick responses from our representatives. Efficiency and responsiveness are top priorities for us, and we're committed to delivering the support you need. If you ever have more insights to share or require further assistance, please feel free to reach out via Live Chat. Thanks for choosing us, and we're here to help whenever you need!

MZ

Meredith Z.  
Owner Director  
Education Management  
Used the software for: Less than 6 months

### "Couldn't Live Without Playground"

January 4, 2024

5.0

The customer service has been incredible. They have very responsive and helpful. We know that any question we may have, they will be able to help us find an answer quickly.

Pros

There have been so many things we love about Playground. We love the ability for parents to register and fill out paper work online/in app. We have enjoyed the multiple ways of communication with parents and staff. All of our payments are paid through Playground which we all appreciate. We have also built our website through Playground. Sasha, our contact, has been amazing at responding to our requests and changes. Overall, there are so many things we love about the platform.

Cons

I wouldn't say this is a con but we would love to see a way for our staff to view their work schedule on the app. We would also like a way to be able to 'delete' employees instead of just disable them so they do not show up on 'roster' of staff.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Playground

We liked the features, costumer service and value of Playground.

Review Source

Response from Playground

January 5, 2024

Thanks a ton for sharing the feedback! We're delighted that you've found so many things to appreciate about Playground. It's awesome to hear that parents can easily register and handle paperwork online, and the various communication channels with parents and staff are a hit. Thanks for making Playground a part of your journey!

GF

Glenda F.  
Child Care Provider  
Consumer Services  
Used the software for: 6-12 months

### "Gaga’s Care"

February 5, 2024

5.0

Very satisfactory help can be found online, in the app and via live person

Pros

If it doesn’t have it they are diligent about taking steps to meet my needs. Someone is always available to provide assistance.

Cons

Getting started was a bit rough but help is just a phone call away

Review Source

Response from Playground

February 10, 2024

We appreciate your review & feedback! We're thrilled to hear that you've been able to rely on our support to ensure your success on Playground! Please let us know if you need any additional assistance

WP

Wendy P.  
Preschool Director  
Education Management  
Used the software for: 6-12 months

### "new user"

November 9, 2023

5.0

Pros

This is our first year with playground at our preschool . We find it user friendly and like the customer service. There are a few features we have asked for and playground reps are very receptive. Parents seem very happy with Playground.

Cons

A few more features to customize messages to parents. such as being able to Bold or change color of text.

Reason for choosing Playground

Customer service and features.

Switched from

[ClassTag](https://www.capterra.com/p/210255/ClassTag/)

Our state was offering Playground free for the year. ClassTag does not have the management systems and was just a communication tool.

Review Source

Response from Playground

November 20, 2023

Thanks a bunch for your awesome feedback! We're thrilled to hear your first year with Playground at your preschool has been smooth and user-friendly. Our team is always here to assist, and we love that you find our customer service top-notch. We're all ears for making Playground work even better for you. And, of course, it's the best feeling knowing that parents are happy too! If you ever have more ideas or need a hand, don't hesitate to reach out. Thanks a ton for being part of the Playground family!

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