SmartMax Software

SightMax Chat

1 / 5 1 review


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online

Vendor Details

  • SmartMax Software
  • www.sightmax.com
  • Founded 2004
  • United States

About SightMax Chat

Real-time live chat and live site monitoring application that is a true, server-based solution.


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SightMax Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

SightMax Chat Reviews Recently Reviewed!


Complicated backend and poorly designed user desktop. Dragged our site speed down.

Dec 23, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It can integrate with Google translation and bot providers. Support was good from what appears was their only support tech.

Cons: The product has a complicated backend that will require help to set up and make changes. There was a complete lack of documentation and instructions which were slowly coming out but nothing was together on the administrator's side for setup.

Overall: Make sure to measure site speed on your site before and after launching this type of integration. Never had this problem in the past.