# ChatBeacon Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ChatBeacon Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/22021/SightMax-Chat/reviews

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# 

 ChatBeacon Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ChatBeacon

## What is ChatBeacon?

ChatBeacon is a live chat solution that enables real-time customer engagement via chat on websites and mobile apps. Features include customizable chat widgets, chat history, CRM integration, and AI-powered capabilities. The platform aims to improve customer satisfaction, boost sales, and build long-term customer relationships.

## What is ChatBeacon used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$12

Flat Rate, Per Month

Free trial  
available

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Do you work for ChatBeacon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sightmax.com&name=ChatBeacon)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ChatBeacon

1.0 (1)

VS.

[4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$12

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

1.0 (1)

Ease Of Use

4.6 (16,293)

Value For Money

2.0 (1)

Value For Money

4.5 (11,362)

Customer Service

4.0 (1)

Customer Service

4.4 (10,583)

## ChatBeacon alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Autoresponders

Create and automatically send premade copy in response to customer messages

Canned Responses

Shortcuts for inputting frequently used messages

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customizable Branding

Add customized logos and colors to align with company branding

Geotargeting

Geographic location of visitors determines behavior of the software

ChatBeacon 11 features

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Geographic location of visitors determines behavior of the software

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

Digitally share screen view with others

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

3.0 (1)

3.0

Based on 1 reviews

## Pricing

Value for money

2.0 (1)

Free Trial

Basic

$12.00

Flat Rate,Per Month

Value for money

2.0 (1)

2.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (1)

4.0

Based on 1 reviews

## User reviews

Overall rating

1.0

Based on 1 reviews

Filter by rating

5(0)

4(0)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Sales Manager

Retail

### "Complicated backend and poorly designed user desktop. Dragged our site speed down."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

1/10

December 23, 2017

Make sure to measure site speed on your site before and after launching this type of integration. Never had this problem in the past.

Pros

It can integrate with Google translation and bot providers. Support was good from what appears was their only support tech.

Cons

The product has a complicated backend that will require help to set up and make changes. There was a complete lack of documentation and instructions which were slowly coming out but nothing was together on the administrator's side for setup.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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