---
title: "OnTheClock Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about OnTheClock Software - reviews, pricing plans, popular comparisons to other Time Clock products and more."
source_url: "https://www.capterra.com/p/130009/OnTheClock-com/"
page_type: "product"
language: "en"
publication_date: "2026-10-12"
---

# 

 OnTheClock Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 12, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OnTheClock

## What is OnTheClock?

OnTheClock is simple employee time clock software built for small businesses with hourly employees. Workers can clock in and out using an online time clock, mobile app, web browser, or shared kiosk, with minimal training. Managers and administrators can easily review timecards, fix missed punches, monitor attendance, and approve hours. Advanced time clock features include GPS tracking, geofencing, fingerprint biometric recognition, IP restrictions, break tracking, and overtime monitoring, helping businesses capture accurate employee hours across locations. OnTheClock also offers employee scheduling, PTO tracking and accruals, job costing, and reporting. Approved timecards connect directly to built-in payroll, including direct deposit and payroll taxes calculated, filed, and paid on employers' behalf. Or transfer hours to QuickBooks, ADP, Gusto, Square, Thomson Reuters, Paychex, Sage, or Paylocity. Real U.S.-based support is available.

## What is OnTheClock used for?

[Time Clock](https://www.capterra.com/time-clock-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)[Payroll](https://www.capterra.com/payroll-software/)

Recognitions

Shortlist

Best ease of use

Top alternative

Featured

Overall rating

Based on 810 user reviews

Reviews sentiment

Positive

95%

Neutral

3%

Negative

1%

Pros & cons

Straightforward time tracking experience

Intuitive and accessible design

Punch management challenges

Limited customization and settings clarity

Contact vendor  
for pricing

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   Attendance Tracking / 2026
-   Employee Scheduling / 2026
-   Time Clock / 2026
-   Time Tracking / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Payroll / 2025
-   Time Clock / 2025

Our "Best of" badge program showcases products with the highest ratings...

Do you work for OnTheClock?[Manage this product listing](https://www.g2.com/products/ontheclock-employee-time-clock/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OnTheClock

4.7 (810)

VS.

[4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (810)

Ease Of Use

4.7 (5,318)

Value For Money

4.8 (738)

Value For Money

4.5 (5,075)

Customer Service

4.7 (706)

Customer Service

4.6 (5,089)

## OnTheClock alternatives

Highest Rated

[4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.8 (1,133)](https://www.capterra.com/p/134003/Buddy-Punch/reviews/)

Starting price

$4.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (1,400)](https://www.capterra.com/p/130949/Paycom/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.3 (3,079)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/130009/OnTheClock-com/alternatives/)

## FAQs about OnTheClock

Overview

### What problems does OnTheClock solve?

OnTheClock solves inaccurate, paper-based timekeeping and time-consuming payroll preparation by recording punches, calculating worked hours, and organizing timesheets, PTO, and payroll-ready reports. Small businesses, multi-location employers, field service teams, remote staff, and managers benefit from visibility into attendance, schedules, employee locations, and current clock-in status.

Answer based on 620 reviews

Overview

### Which roles and teams benefit most from OnTheClock?

OnTheClock is most used by business owners, executives, and operations managers who oversee employee hours, labor costs, and payroll preparation. Office and practice managers handle daily clock-ins, schedules, and attendance records, while bookkeepers, accountants, and finance leaders use time data to support payroll processing and reporting.

Answer based on 798 reviews

Overview

### What company size and industries is OnTheClock built for?

OnTheClock is built for small businesses with hourly, shift-based, or mobile employees, which represent 97% of reviewers. It serves Hospital & Health Care (8%), Construction (7%), and Insurance (7%), while also fitting restaurants, retail, healthcare, field services, and other teams needing employee time tracking.

Answer based on 810 reviews

Features and Usability

### What are the key features of OnTheClock?

OnTheClock includes core time tracking features such as clock in/out, online time tracking, mobile access, and timesheet management. Managers can review and approve team hours, while audit trails record manual timesheet adjustments. Reporting and analytics support hour reviews, and payroll management connects recorded work hours with payroll processes.

Answer based on 83 reviews

Integrations

### Which third-party tools and platforms does OnTheClock integrate with?

OnTheClock integrates with 13 third-party payroll and workforce tools, including reviewer-confirmed QuickBooks Online and Gusto. Its catalog also lists ADP Payroll Services, RUN Powered by ADP, Paychex, Paylocity, Sage Payroll, Square Payroll, FOUNDATION, ConnectPay, QuickBooks Money, QuickBooks Workforce, and WorkForce Suite for transferring tracked hours into payroll workflows.

Answer based on 35 reviews

Getting Started and Support

### How easy is it to onboard and train a team on OnTheClock?

OnTheClock is generally quick for employees to adopt, with reviewers reporting that clocking in, submitting time, and basic use require little or no training. Managers and administrators may need more time for timesheets, configurations, and dashboard navigation. Training resources include live online sessions, webinars, documentation, and videos.

Answer based on 22 reviews

Getting Started and Support

### What customer support options does OnTheClock offer, and how do users rate the experience?

OnTheClock offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally report prompt, knowledgeable, friendly assistance, with phone and chat questions often resolved quickly and setup support described as effective. A minority cite occasional slower replies, uneven product knowledge, or unprofessional interactions, particularly when addressing complex issues.

Answer based on 165 reviews

Security

### How does OnTheClock handle data security and access control?

OnTheClock uses role-based permissions, password setting and reset options, email verification, security lockdown features, and audit trails for timecard changes. Administrators can set punch parameters, track clock-in locations, restrict unapproved devices, or receive alerts for unverified IP addresses. Some users report login lockouts, while GPS tracking can raise privacy concerns.

Answer based on 21 reviews

## Who uses OnTheClock?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Straightforward time tracking experience

95% positive reviews out of 210

Most reviewers describe ease of use as a key benefit, highlighting intuitive navigation and minimal training.

Nadine M.

Account Manager, 11 - 50 employees.

"I use it for work and it is super straightforward and I can switch into the different job I'm working on easily."

Punch management challenges

46% negative reviews out of 59

Some reviewers find punch in/out features unreliable, with missed punches and editing difficulties causing frustration.

Natalia A.

Broker, 51 - 200 employees.

"Sometimes laggy and slow i wish it was easier to tell if youre punched in or not sometimes it wouldnt immediately update id have to exit app and go back in"

Intuitive and accessible design

94% positive reviews out of 64

Most reviewers indicate the user interface is clear, self-explanatory, and requires little guidance to operate.

Limited customization and settings clarity

49% negative reviews out of 49

Some users report settings and customization are confusing, with outdated design and difficulty locating specific options.

Marcus W.

Security, 51 - 200 employees.

"At times, it was difficult to find certain settings without looking through multiple menus."

Affordable solution for small teams

90% positive reviews out of 31

Most users report small business suitability, emphasizing cost-effectiveness and flexibility for limited staff.

## Features

AI summary

Based on 11,912 Time Clock reviews

Capterra data shows that buyers of time clock software rank the following features as their top priorities:

-   **Clock In/Out** (**66%** of reviewers rated this feature as critical)
-   **Employee Time Tracking** (**60%**)
-   **Timesheet Management** (**53%**)

OnTheClock supports all three features that reviewers rate most highly: **Clock In/Out**, **Employee Time Tracking**, and **Timesheet Management**. Together, these capabilities help businesses record work hours accurately, manage employee time more efficiently, and keep payroll records organized, allowing teams to track attendance, review hours worked, and process timesheets with greater confidence.

Clock In/Out

4.7 (165)

98.18% of 165 reviewers that rated this feature as important or highly important

With this capability, you can quickly and accurately record work hours from anywhere. Reviewers appreciate how effortless, reliable, and intuitive it is, noting its simplicity, clear interface, and accuracy. Some users mention occasional issues with punches not registering.

Employee Time Tracking

4.7 (70)

97.14% of 70 reviewers that rated this feature as important or highly important

Track and measure time worked for employees

Timesheet Management

4.6 (176)

93.18% of 176 reviewers that rated this feature as important or highly important

OnTheClock offers practical and straightforward timesheet management that helps you organize, review, and adjust hours easily. Users think it’s dependable, easy to navigate, and valuable for payroll and compliance. Many highlight the clarity, reporting, and PTO tracking.

Mobile Access

4.7 (197)

88.83% of 197 reviewers that rated this feature as important or highly important

It gives you the flexibility to track time remotely using your phone or tablet. Reviewers indicate mobile access is convenient, reliable, and essential for remote or field teams. Some users mention rare access issues, but most find it easy and accessible anywhere.

Payroll Management

4.5 (131)

80.15% of 131 reviewers that rated this feature as important or highly important

Manage employee salary processes, data, taxes, and records administration efficiently

Reporting/Analytics

4.4 (92)

69.57% of 92 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

OnTheClock 89 features

Generate, file and review 1099 tax forms for IRS (Internal Revenue Service)

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Automatic update of information / software

Automatically create schedules based on business needs or employee availability and qualifications

Automate recording of time to reduce human error

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track billable hours and/or non-billable expenses for work performed

Create, manage, and send invoices or bills to customers

Facial or other physical recognition to confirm identity

Manage and track employee breaks

Track actual spending to ensure it's in line with the planned budget

Track and manage schedules and meetings via an integrated calendar

With this capability, you can quickly and accurately record work hours from anywhere. Reviewers appreciate how effortless, reliable, and intuitive it is, noting its simplicity, clear interface, and accuracy. Some users mention occasional issues with punches not registering.

Manages compensation such as salary, bonus, and benefits processes, aligning with policies

Track and manage adherence to policies for any service, product, process, or supplier

Alter the layout and content of reports

Import and export data to and from software applications

Digitally deposit correct payroll amounts into individual employee's bank accounts

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Assign working shifts or tasks to employees based on their availability

Track and measure time worked for employees

Track employee time off under the family and medical leave act (FMLA)

Virtual perimeter for a real-world geographic area

Automates core HR functions such as talent management, employee evaluation and learning management

Calculate labor costs associated with employing a workforce, including wages, salaries, benefits

Report on the allocation and distribution of labor costs across projects

Manage the attendance, schedule, and payroll of the labor workforce

Manage and track employee attendance

Identify the physical location of an individual, asset, device, etc.

Communicate using messages within the system

It gives you the flexibility to track time remotely using your phone or tablet. Reviewers indicate mobile access is convenient, reliable, and essential for remote or field teams. Some users mention rare access issues, but most find it easy and accessible anywhere.

Notifications via mobile devices

Manage and support multiple locations

Different tiers of pricing and billing for different employees and situations

Track employee and task times without internet connection

Track/log the amount of time employees worked per job using a timer

Track employee and task times using internet connection

Manage and record overtime hours for hourly employees

Facilitates integration with multiple third-party payroll systems

Manage employee salary processes, data, taxes, and records administration efficiently

Delegate payroll processing to third party vendors

View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Measure time to completion or hours worked for projects

Clock in and out online or with a card

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Assign available resources to various projects and tasks

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Assign and distribute work schedules to individual employees or teams within an organization

Online portal through which end users can access the system, manage tasks, or obtain information

Facilitate the scheduling and coordination of employee shifts

Schedule shifts via online calendars and available employees

Managing and trading shift details between employees

Track and manage sick leave time

Create, manage and track all task activities and progression

Calculate tax and make deductions on gross income from sources like wages, investments or self-employment

Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Log and record hours worked and costs spent to assist in billing and invoicing

Measure and track time including hours worked and paid time off (PTO)

OnTheClock offers practical and straightforward timesheet management that helps you organize, review, and adjust hours easily. Users think it’s dependable, easy to navigate, and valuable for payroll and compliance. Many highlight the clarity, reporting, and PTO tracking.

Track and interpret metrics on the usage of company resources

Request, track, and manage time off requests and vacation time

Automatically create and distribute W-2/1099 tax forms to employees.

Automatically subtract garnishments from wages

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (803)

4.6

Based on 803 reviews

## Pricing

Value for money

4.8 (738)

Free Trial

OnTheClock

$5 base fee + $4 per employee

It includes:

-   GPS Tracking
-   Mobile and Online
-   Paid Time-off
-   Payroll and Project Reporting
-   Tools for Business

Value for money

4.8 (738)

4.8

Based on 738 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Gusto](https://www.capterra.com/p/131882/Gusto/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[

RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[

Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)[

FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/)[

QuickBooks Money](https://www.capterra.com/p/170065/QuickBooks-Money/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (706)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (706)

4.7

Based on 706 reviews

## User reviews

Overall rating

4.7

Based on 810 reviews

Filter by rating

5(603)

4(170)

3(27)

2(7)

1(3)

Mentioned topic

Sorted by most recent

KT

Kelsey T.

Pharmacy Technician

Pharmaceuticals

### "On the clock review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 10, 2026

My overall experience has been great. I don’t really have anything to complain about. Overall it is very user friendly.

Pros

The system is very easy to login and keep track of punches. I like how it’s not complicated and very straightforward.

Cons

I wish it wouldn’t kick me out as much. Sometimes it brings me to another screen when I try to punch back in and it adds delays.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 12, 2026

Kelsey, thank you so much for taking the time to share this! We're really glad the simplicity and straightforward design have made tracking punches a breeze for you. We also hear you on the login interruptions — that kind of friction is frustrating, and we'd love to look into it further. Feel free to reach out to our support team so we can dig into what's happening on your end and get it sorted out.

katherine N.

Benefits Coordinator

Medical Practice

### "Clock in problems"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

October 7, 2026

It's fine, it works it just glitches sometimes. It's a simple and efficient interface and other than the little glitches i'm happy with it.

Pros

I like that it shows me my total hours of the week as it goes. I can go seeing how much i've worked and not have to calculate it myself.

Cons

Sometimes it glitches and doesn't clock in when i clock in. I've had to ask my boss to fix my clock when i think i'm clocked in and i'm not.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 14, 2026

Katherine, thank you so much for taking the time to share your honest feedback! We love hearing that the running weekly hour total has been a helpful feature for you. We're sorry to hear about the clock-in glitches though, as we know how frustrating that can be. Please reach out to our support team so we can look into what's causing the issue and get it sorted out for you.

AM

Andrea M.

Para professional

Education Management

### "Happy customer "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2026

Overall very happy. It’s easy to keep up with my time and clock in and out without any worry. Happy to use this app.

Pros

Easy to clock in and out and add notes. And has not had many problems. Use it morning at breakfast and lunch

Cons

Sometimes it won’t allow me to clock in. But it hasn’t happened often I just go in and add a note for when I did clock in

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 8, 2026

Andrea, thank you so much for taking the time to share this! It's great to hear that clocking in and out throughout your day, even during breakfast and lunch, has been such a smooth experience. We're sorry to hear about the occasional clock-in hiccup, and we appreciate you finding a workaround in the meantime. If it ever becomes more frequent, please don't hesitate to reach out to our support team so we can look into it for you!

KA

Kali A.

Case Manager

Alternative Medicine

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2026

All good. No complaints except sometimes I mysteriously can't access my account but it goes away quick.

Pros

It's so easy to use. It's my first time using this website as a clock in option for work and it's great.

Cons

Sometimes I don't understand why I can't have access to my account. It will tell me I can't access it but doesn't say why.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 8, 2026

Kali, thank you so much for sharing your experience and giving us five stars! It's great to hear that jumping into OnTheClock for the first time felt easy and natural. We do want to look into those occasional login hiccups you mentioned, so if it happens again and doesn't resolve quickly, please reach out to our support team and we'll get to the bottom of it right away.

JH

Jennifer H.

Director

Government Administration

### "New to On the Clock..."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

October 5, 2026

After switching over from another scheduling software, On the Clock will make payroll much easier. But the scheduling aspect is a little more clunky that I'm used to.

Pros

Pros: On the Clock keeps track of PTO time, Vacation time and Holiday pay! The look of the dashboard is very sleek.

Cons

Cons: For scheduling, I'd like to be able to click and drag shifts (or easily copy shifts by clicking & dragging). The look of the schedule on your phone or your desktop computer is confusing when there's multiple employees. Some grid lines would help a lot to separate days and employees! Also, there is no way to show open shifts to employees.

Switched from

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)

When I Work was no longer free and other departments were looking for a scheduling/payroll system.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 12, 2026

Jennifer, thank you so much for taking the time to share such detailed feedback! We're glad to hear that PTO, vacation, and holiday tracking are making payroll easier for your team. Your scheduling suggestions are really valuable, and things like click-and-drag shifts, clearer grid lines, and open shift visibility are exactly the kind of improvements we want to know about, so we've passed your comments along to our product team. If you ever want to chat more about your experience or have questions, please don't hesitate to reach out to us directly at support@ontheclock.com!

BC

Brian C.

Warehouse Manager

Logistics and Supply Chain

### "OnTheClock is SOLID"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 5, 2026

Great thus far. It works and functions as it is designed to. Love using it for myself and other employees

Pros

Very easy to Navigate. We use it for basic measures for work. Mostly its for me to clock in and out. Sometimes other employees

Cons

It takes a while to update sometimes. When trying to get into the app, it can take some time to open up and work

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 12, 2026

Brian, thank you so much for taking the time to share your experience! It's great to hear that clocking in and out has been smooth and easy for both you and your team. We hear you on the app taking a bit longer to load at times, and we're always working to improve performance. We appreciate your support and look forward to continuing to make things even better for you!

AN

Anonymous User

Laborer

Transportation/Trucking/Railroad

### "OnTheClock Review- $25 Amazon Gift Card"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 4, 2026

Overall good experience. No problems except for the reset password link being broken and employees not being able to reset logins themselves if they are forgotten.

Pros

Easy to use, fast in and out of the time clock tabs to punch in and out during the day. Easy tracking for management and employees.

Cons

Forgot Password hyperlink/reset does not work. Management has to reset the password if employees forget.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 12, 2026

Thank you for taking the time to share your experience! We're glad to hear the time clock is easy to navigate and that tracking has been smooth for both your team and management. We're sorry to hear about the password reset issue — that's definitely something that should work seamlessly, and we'd love to look into it further for you. Please reach out to our support team at support@ontheclock.com so we can get that sorted out right away.

SB

Sherry B.

Kindergarten

Education Management

### "Love on the clock"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 3, 2026

Very easy after you have the app. Love not having to keep up with my time on paper. It saves me from having to get a paper sheet.

Pros

So much easier to use. I love not having to turn in a paper copy. I am off on Monday's, that’s when our time cards are due.

Cons

When I’m not able to sign in. A few time I have not been able to sign in to clock in. I have to call the office to make sure they can sign me in.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 12, 2026

Sherry, thank you so much for sharing your experience! It's great to hear that ditching the paper time cards has made things easier for you, especially with those Monday deadlines. We're sorry to hear about the occasional sign-in trouble, though. Please don't hesitate to reach out to our support team directly so we can dig into what's causing that and make sure it doesn't keep getting in your way.

KN

Kendrick N.

Peer support specialist

Mental Health Care

### "The best payroll software!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2026

On the clock has been the most efficient payroll software I have ever used. My admin is expected to unlock more of the features

Pros

The non-complexity of the process. The ability to put notes that can be seen by the administrator. The break down of your clock in clock out process

Cons

There is nothing I didn’t like. It was expected to have to unlock certain features. You have to make sure you like the software before making a decision.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 8, 2026

Kendrick, thank you so much for sharing this! It's great to hear that the simplicity of the process and the ability to add notes for your admin have made OnTheClock such a positive experience for you. We're glad your team is already exploring more features, and we hope the software continues to meet your payroll needs for a long time to come.

KO

Kiley O.

Sterile pharmacy technician

Hospital & Health Care

### "New user here"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2026

Pros

Allows employees the flexibility to manage their own time cards from their user interface. It empowers employees to manage their own hours.

Cons

Errors can easily be made such as, double punches. I could also see how time theft could be an issue if someone was clocking in and not going to work.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 8, 2026

Kiley, thank you so much for taking the time to share your experience! We love hearing that the employee self-service features are making a real difference for your team. You raise some valid points about double punches and time theft, and we hear you. We do have built-in tools to help managers catch these issues, so feel free to reach out to our support team and we would be happy to walk you through those options!

[View all Reviews](https://www.capterra.com/p/130009/OnTheClock-com/reviews/)

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