# Genbook Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Genbook Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/220430/Genbook/alternatives --- # Genbook Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Genbook ## What is Genbook? Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience. Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences. Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results. ## What is Genbook used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Top alternative Featured Overall rating Based on 277 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 3% Starting price $25 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Genbook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.genbook.com/&name=Genbook) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Genbook 4.7 (277) VS. [4.4 (604)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting Price $25 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (277) Ease Of Use 4.3 (602) Value For Money 4.6 (244) Value For Money 4.2 (547) Customer Service 4.7 (255) Customer Service 4.3 (570) ## Genbook alternatives [4.6 (364)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $158.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (1,443)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.2 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Client Database 3.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Confirmations/Reminders 3.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Calendar Sync 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Appointment Management 3.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Genbook 62 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Plan an event's time and location Specific use for barbershops Specific for use in spas and salons Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Book meetings and appointments through a website or digital platform Accept and process online payment transactions Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track and manage the scheduling of tasks Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.5 (259) 4.5 Based on 259 reviews ## Pricing Value for money 4.6 (244) Free Trial Basic $25.00 Flat Rate,Per Month Value for money 4.6 (244) 4.6 Based on 244 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (255) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (255) 4.7 Based on 255 reviews ## User reviews Overall rating 4.7 Based on 277 reviews Filter by rating 5(208) 4(57) 3(5) 2(2) 1(5) Mentioned topic Sorted by most recent FM Fidelis M. Director Environmental Services ### "Busier and more organized business environment. Genbook " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2023 Triples my work. I put in less efforts yet gets unrelenting clean results. Generally simple and easy to use. Pros For the longest time I have used Genbook, my brand is on whole new heights. Being more organized and holding well conducted appointments is a key step to flying higher. Genbook shows quite integration procedures with less time consuming settings. Get things rolling with Genbook. Cons By far perfect solution. Genbook has given a one time solution to my business management on my journey to greater results. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gabrielle G. scheduling/billling Hospital & Health Care ### "Genbook -Old School dependable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 3, 2022 I have had a great relationship with Genbook -as a user, running analytics, altering services and the schedule -worked great! Pros Super easy, and especially if you have multiple providers. Really a good product and good app. Dependable too. Cons Can't do chart notes in it and that is a problem if you are a medical oriented massage therapist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Business development Facilities Services ### "Genbook for general bookings , scheduling and appointments." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 27, 2022 Pros For a user it’s brings vendors and business to my finger tips . Cons I think we need more payment options aside pos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brannigan R. Owner Health, Wellness and Fitness ### "I love genbook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2022 I love Genbook and have been using it for 6 years until they sold out to BOOKSY Pros My favourite feature was that they automatically send out review requests to every client Cons I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes Reasons for choosing Genbook I love the automatic review requests. It’s how I built my entire clientele Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shannon C. Master Electrologist Health, Wellness and Fitness ### "I wish Genbook still existed, it was the best. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2022 Overall it was absolutely perfect for my client based business. Whether I had employees or not. Pros Online booking is the only way I do business. I do not have time for phone calls and Genbook eliminated the need. Kept client records for 13+ years, integrated with Square perfectly, easy to block off or add time to any given appointment or day, waitlist was incredibly easy for my clients to use, clients could easily manage their own appointments. The bonuses go on, but overall it was an excellent software. So bummed when they were bought out by the awful Booksy. Cons That it no longer exists and they chose a very poor substitution, Booksy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HM Heather M. Owner/Practitioner Health, Wellness and Fitness ### "Minimal offerings for average price. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 24, 2022 At first it was great. Over time, they got lapped by other platforms. Might still be great if you're, say, a photographer, but don't waste your time with this if you're a massage therapist. Pros When I first signed up for Genbook, it was one of the only scheduling platforms available and I thought it was great. It encouraged folks to leave reviews and even though they were only on the platform, people thought they were Yelp reviews and I was killin' it. I paid $9.99/month. Cons The price doubled, then doubled again. I looked for alternatives and found Genbook's competitors offered HIPAA compliant SOAP notes, SEO optimization, etc. All things I didn't know were available—at a lower price. MassageBook has now raised their rates to be the same as Genbook was when I left, but for the increase in visibility and business, I'm happy to pay it! Reasons for choosing Genbook It was what I found. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL John L. Massage therapist Health, Wellness and Fitness ### "Good entry level software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 April 21, 2022 It was a good experience. At the time all I needed was a schedule. Pros It was easy and simple. Set up was easy and required no attention after set up. Cons No where near enough features as I grew. Reasons for choosing Genbook Seemed easy to use and had a discount through AMTA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Charmin Cody C. Aesthetician/Owner Health, Wellness and Fitness ### "Gone too aoon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2022 The best online booking system out there or was out there it was sold to Booksy one of the worst online booking systems out there. Pros How easy it was to use and set up and navigate and read Cons Need a front page to post information about the business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Maria W. Owner Medical Practice ### "I love it and so do my clients!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 Pros When you're a solo practitioner, you are chief cook and bottle washer. So having Genbook available to my clients to book their appointment directly is a time saver, and a new customer saver. I cannot always get to the phone and I don't miss new clients when they can book directly online. The other nice thing is the customer review integration. They are easily accessed via a browser search, which again, helps me win new customers. Cons There are occasional outages. This is true for just about any online service. I am happy to say the outages are few and far between. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nadia C. Owner Health, Wellness and Fitness ### "Convenience, Easy and good Value " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 3, 2021 It was been something so easy I haven't wanted to change companies Pros It's so easy to use and access anywhere. Clients love it and they are more likely to book online then call. Saves time and money. Cons Not really. Sometimes there are scheduling glitches but rare Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/220430/Genbook/reviews/) Popular comparisons [WellnessLiving vs Genbook](https://www.capterra.com/compare/145039-220430/WellnessLiving-vs-Genbook)[vcita vs Genbook](https://www.capterra.com/compare/142264-220430/Appointment-Scheduling-vs-Genbook)[Mindbody vs Genbook](https://www.capterra.com/compare/40229-220430/MINDBODY-vs-Genbook) [Reservio vs Genbook](https://www.capterra.com/compare/130471-220430/Reservio-vs-Genbook)[Booker vs Genbook](https://www.capterra.com/compare/90708-220430/Booker-vs-Genbook)[BookyWay vs Genbook](https://www.capterra.com/compare/220430-244796/Genbook-vs-gymtrainer)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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