# Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220430/Genbook/reviews --- Genbook 4.7 (277) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Genbook Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews GG Gabrielle G scheduling/billlingHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I have had a great relationship with Genbook -as a user, running analytics, altering services and the schedule -worked great! “ November 3, 2022 zl zachery l ownerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “so first off they will not add feature or fix flaws in their system you tell them about.“ June 24, 2021 SC Shannon C Master ElectrologistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Online booking is the only way I do business.“ May 24, 2022 RL RANDALL L OwnerInternet, 2 - 10 employeesUsed the software for: I used a free trial. “I was harassed from the moment I signed up by phone calls and emails, constantly!“ July 15, 2021 SC Shannon C Master ElectrologistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Overall it was absolutely perfect for my client based business. Whether I had employees or not.“ May 24, 2022 RL RANDALL L OwnerInternet, 2 - 10 employeesUsed the software for: I used a free trial. “Somebody in marketing should be fired.“ July 15, 2021 MG Michelle G Owner, AcupuncturistAlternative Medicine, Self-employedUsed the software for: 1-2 years. “I loved that Genbook sent out automated emails after a patient's appointment to collect a review, and then autopublished this to the the booking landing page for my clinic.“ February 17, 2021 GP Genevieve P Registered Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It's also very difficult to distinguish between days still available to book and those that are not.“ September 5, 2020 ## Showing most helpful reviews Showing 1-25 of 277 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly A. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy user for almost nine years" December 3, 2019 5.0 Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price. Pros What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small. Cons The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike. Reason for choosing Genbook It’s been nine years since I started with Genbook, so while I can’t remember any of the other online booking systems I researched, I do remember that Genbook was the easiest and most simple to use of all the test appointments I booked while trying to decide what system to go with. Review Source Response from Genbook December 8, 2019 Hi Kelly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team AM Andrew M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Simple & Effective" December 4, 2019 5.0 I love the ease of using Genbook. Not only setting it up from my end, but the ease that it affords my clients too. From service selection, to booking, and making payments I love that my customers can do it all with just a few clicks. Genbook's automation and seamless interface has not only helped me grow my business, but it makes it so easy! Pros Seamless integration with Stripe. They DON'T use PayPal. Not having to be a middle man with scheduling or taking payments. Being able to add a "Book Now" button to my site and social media accounts. The ease of set up, use, and customization. Being able to add specific hours of operation to different days of the week. Cons Not being able to update my time zone/location manually (I have to email tech support for this to happen and I move A LOT) Not being able to offer coupon/promo codes (seriously this is a HUGE fail and seems like a no-brainer) Some of the interface is a bit fiddly and over wrought, but is getting better. Often the features feel like they were built by someone who ISN'T an entrepreneur, but is a coding expert who is really impressed with their own coding abilities. VThe calendar integration (linking my Gmail calendar) is nice that it populates from Genbook->Gmail, but to be TRULY amazing they would also create a way to populate my Genbook calendar via Gmail. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Genbook Feature selection Ease of customization Stripe integration (especially since I have other accounts that use Stripe) Value Review Source Response from Genbook December 9, 2019 Hi Andrew, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team zL zachery L. owner Cosmetics Used the software for: Less than 6 months ### "very sad cheap system" June 24, 2021 1.0 not good.. they don't listen to you when you tell them about problems with their system and they will not try to update the system... Pros they seemed to be like most system.. very basic... Cons so first off they will not add feature or fix flaws in their system you tell them about. big issues this is an online booking system. their system will does not easily show you who canceled you have to really hunt for it. second you can't see when someone moves and apt. I have a cancelation policy and someone canceled their apt today and I have no way to see who it is or where they moved the apt to. that person cost me money by making a whole in my day and I have no way to keep track of who it was and prevent them from doing it all the time in the future. Review Source TZ Theresa Z. Rolfer Alternative Medicine Used the software for: 2+ years ### "Genbook makes it so easy to for clients to schedule with me!" December 4, 2019 5.0 Genbook allows me to run my own business much more smoothly than I'd be able to without it. Because of Genbook, at least 80% of my clients handle their own scheduling, at their own convenience. This frees up so much of my time. Instead of playing phone or email tag, trying to figure out a good time that works for each and every session for each and every client, I can just live my life while my schedule fills up on its own. Pros I love the ease of setup and the flexibility I have with my schedule. It's easy to change my hours and availability. It's easy to mark when I'll be out of town. When I brought another person into my business, it was straightforward and intuitive how to do her scheduling as well. In the nine years I've been using Genbook, they've just continued to add more features and to make the software more intuitive and easy to use. Also, my clients love it. I consistently have clients telling me how easy it is to schedule through Genbook as compared to a lot of other options. Lastly, I'm so glad I have the option to request a credit card when scheduling. My no shows are almost down to zero. My frustration and wasted time are drastically reduced! Oh! And the reviews! I LOVE that Genbook automatically requests reviews from my clients after their sessions. It's been so, so helpful from a marketing perspective. Cons Every once in a while, it's glitchy and I can't log in, or a client has a conflicting time show up on their calendar. But it's rare, and lately the communication from Genbook regarding any issues has been stellar. Oh, and I wish there was a way to connect the Genbook reviews to Yelp! or Google Reviews, or any other, more public review site. I love that the reviews are collected, I just wish more people, especially potential clients who have never scheduled with me before, could see them. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Genbook Price, ease of use, features I liked and needed Review Source Response from Genbook December 9, 2019 Hi Theresa, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team BG Brooke G. Owner/Stylist Health, Wellness and Fitness Used the software for: 2+ years ### "Simple, easy and the best business decision I've made. " December 3, 2019 4.0 My business has grown since using this software and my life is less stressed because of it. Pros This software makes my business life so much easier. I spend very little time returning phone calls, my customers get reminders so I get less no-show appointments and the reviews constantly help attract new clients. I don't bother with advertising any longer as I am fully booked weeks in advance. Cons There are a few gaps in the software such as, I get notifications when a client books an appointment, but nothing when they cancel appointments. Seems like a simple tweak to the program, but yet it still doesn't happen. Also I would like to be able to put people on the WAIT-LIST myself. This doesn't appear to be an option. Also the wait-list window needs to be broader to cover a longer period of time rather than just a day. There have been some great improvements over the years, but some still need some help. Also I would love to see more of a web page introductory home page with a place for photos and general info about me and my business. Reason for choosing Genbook Genbook was simpler and easier to use both for me and the client. Review Source Response from Genbook December 9, 2019 Hi Brooke, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Good news - you can add a client to your waitlist now. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team IB Imani B. Salon Owner & Stylist Consumer Services Used the software for: 2+ years ### "Review on Genbook" December 9, 2019 5.0 Overall I’m very happy with genbook. I haven’t had any mishaps or slip ups. Pros I love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book asked my customers for reviews and makes it very easy and self-explanatory to use. I also like the announcement ouI love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book ask my customers for reviews it makes it very easy and self-explanatory to use. I also like the announcement add on. Cons I don’t like that we can’t block anyone from booking. I also don’t like that genbook is partnered with stripe, stripe takes Way to much money for a fee. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Genbook Because the major salon I was working for used it and it made more sense to stick with what I know as opposed to learning something else. Plus I like my website tag line. Review Source Response from Genbook December 16, 2019 Hi Imani, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team AF Angela F. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Fire your receptionist" December 4, 2019 5.0 Genbook allows clients to book appointments online through my website with the press of a button. When I’m in session I can’t answer my phone or respond to emails, but clients can schedule with me even when I am unavailable to book appointments for them. They can even book when I am asleep or away from work! I don’t have a secretary or an admin for my office and don’t need to hire one. Pros Easy to use interface and there’s an app so I can manage appointment a from my phone. I can also charge credit cards from my phone using Stripe that come integrated with the software. Customer service has always been been helpful. Cons Over the last few years the software price jumped from $20/month to $40/month. That was a steep increase. I’m willing to pay it because it’s probably the best appointment scheduling software out there. There are certainly clunkier products that aren’t as steamlined. While I like that my clients can see what appointments I have available, it also creeps me out that anyone can go online and look at my schedule. I work in mental health and this can get weird. That’s the downside to providing an online scheduling system – no privacy. Alternatives considered [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/) Reason for choosing Genbook Better interface and easier to use. Good looking product. Seamlessly integrates with my website. Review Source Response from Genbook December 9, 2019 Hi Angela, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team DL David L. LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Essential Business Tool" December 4, 2019 5.0 Genbook solves many issues for a small business like mine, for example, online booking, managing appointments online without the need to call me. Online presence with reviews. It allows me to work simultaneously as clients manage their appointments online. This is a game changer for me! People book their appointments online from anywhere and at any time. I do not have the hassle to phone chase my busy clients. Pros Genbook allows me to run my entire company online that gives my clients an easy & efficient way to manage their appointments 24/7. It sends our a confirmation & reminders which significantly reduces missed appointments. Clients receive a followup email which they may leave a public review for others to see, creating an online presence which is key these days as more and more people utilize online tools to conduct their business. As an admin, I have full control of many settings to customize the kind of business that works best for my practice. Cons There are so many product offerings within Genbook, that for my business type, I will not use. Adding more options could mean higher costs which concerns me. So far, the pricing of Genbook remains unchanged. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Genbook The pricing model and features were key that best matched my business needs. Review Source Response from Genbook December 9, 2019 Hi David, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team AHD Ana Helena D. LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Customer Support and Online Presence" December 13, 2019 5.0 I love Genbook. When I moved to having two locations, the staff were able to help me with a workaround so that people could book in either location, though that isn't normally how the software works. Again, they have great customer support. Pros I have used Genbook for many years and have seen them evolve in that time. Whenever I have needed help figuring out how to use the software, \[SENSITIVE CONTENT HIDDEN\] or one of her team has been available to help me. In addition, I think a lot of my online presence is due to the reviews that are generated through Genbook. My company has a broader online presence because of this software. Cons I'm not very software savvy, so sometimes it's hard for me to find WHERE to put information into the system. Reason for choosing Genbook I find Schedulicity to be cumbersome as a user and I didn't like their Mind Body Online service. Review Source Response from Genbook December 18, 2019 Hi Ana Helena, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team SZ Shalene Z. Owner / Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user" December 12, 2019 5.0 Pros I appreciated how user friendly Genbook is. I like that it capture client reviews and has a clean looking interface. Cons There are a couple little things. Session note capability would be nice. Alternatives considered [Full Slate](https://www.capterra.com/p/114652/Full-Slate/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Genbook It was the first platform I ever used and have been happy with it. Why mess with a good thing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) At the time I had two locations. It was before you had that capability. I absolutely hated there platform. Too many whistles and bells, not user friendly and too expensive for a solo therapist. I have worked for other companies who use other systems. Genbook is still my favorite. Review Source Response from Genbook December 18, 2019 Hi Shalene, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team GW Grace W. therapist Alternative Medicine Used the software for: 2+ years ### "Affordable and easy " December 17, 2019 4.0 Genbook has been a great tool in my sole-proprietorship business, enabling me to easily handle client scheduling in person or over the internet. My clients find it easy to use when scheduling themselves; and the email and text reminders that nudge them to remember their appointments keep my weeks running smoothly (without my having to hire a receptionist to do confirmation calls!) Pros The Genbook software includes good coverage of the scheduling basics that I need for running my therapy business. I really like the easy of setting up the online scheduling page with details that tailor it to represent my business well. About 60% of my clients use the online scheduling, and like the control that it gives them. I also find the appointment reminders (sent to clients via text and email) very helpful in ensuring clients show up. One of my favorite features is the request for a review that is emailed after the initial session a client has with me, and then periodically after that. The reviews are then published on the online scheduling site, and easily placed on my other websites as well. This is great for promoting my business, giving other potential clients information and a sense of familiarity that encourages them to schedule. Cons I frequently have trouble with the app on my mobile device, and this frustrates me. The issues vary; but the one that gives me the most trouble is the app being slow to update my schedule, so I have to do double-checks. I also feel that the monthly price is high for the level of service that I am getting from it. In my business, I don't need most of the features that were added during the most recent price increase. The monthly price is very reasonable IF I needed the features; but I don't, so for me it was a sizeable price hike that didn't add value. I would prefer more tiers of choices/prices for the software. Reason for choosing Genbook I had used Genbook at another office, so I was familiar with it. When I enrolled my own business in 2015, the monthly price for a single-user account was extremely reasonable. I don't remember other specifics. Review Source Response from Genbook December 19, 2019 Hi Grace, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team VR Verified Reviewer owner Individual & Family Services Used the software for: 2+ years ### "Easeful, intuitive use" May 30, 2020 5.0 Before Genbook, I took appointments by telephone message or email. This would create many hours of time spent each week, telling people what times I had open, and by the time they got back to me, those times were gone, and I had to give them new times. Now, people book anytime of day or night they're interested and I have a full calendar and just show up and do the work. Pros Genbook is simple to set up, intuitive to use as a business owner, and I get many unsolicited comments from my clients that they find it way easier to use than other people's booking systems. I love that they solicit testimonials from users and post them in a way that Google search helps people find me as specifically what they're looking for. This has been a huge benefit for me in expanding my business. Priceless support for client/appointment driven businesses. Cons I have to think really hard about this. There have been some missing functionalities in the past but they are constantly upgrading, adding new features, faster than I can think of them. Review Source Response from Genbook June 9, 2020 Hi there, We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team JK Joni K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Overall I've been satisfied" December 10, 2019 5.0 The great benefit is being able to check my phone or laptop and see what is on my schedule. Genbook also integrates well with the calendar on my phone, so I'm able to ask Alexa "what appointments do I have today?" I've been able to color code different types of sessions and can tell at a glance what kind of week I'll have. The review section is great and has helped bring in new business. Pros From the beginning when I started using this software January 2009, it made scheduling appointments and staying on top of my business a breeze. Being able to refer clients to the website so they could schedule while I was giving massage was the best part right off the top! I've used almost every aspect of the software and have found it's usually quite user friendly. Cons What I like least is what I can no longer do. I used to be able to set up specials using the software and then post them in an email letter or send them out directly. I would like to see a way to have a "non-work" category so that I can have blocked off time not show up as part of my analytics yet still give me the necessary info as to why I blocked that part of my schedule. Reason for choosing Genbook n/a Review Source Response from Genbook December 16, 2019 Hi Joni, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team JO Joyce O. Owner Consumer Services Used the software for: 2+ years ### "Works 24/7 " December 8, 2019 5.0 Pros It lets my clients make appointments at their convenience and they can take as much time to make the best time slot for them. Even when I am closed or on vacation my Genbook is still working for me to keep my business running seamlessly. I also benefit from if my clients need to reschedule an appointment at anytime without feeling that they are bothering me. The reminders are a great help with not having any more no-shows. They really like the reminders as much as I like not having to call or text them I used to pay someone to answer my phone and schedule my clients, now Genbook more than pays for itself saving me money. I love it keeps track of everything from customers numbers, previous appointments, how much I have in each category of services. Can’t live without it!! Cons Nothing that I dislike about this software. I’m more surprised how they keep thinking of better things to do to make our on-line service better. Didn’t know I needed it, until they put it on the site. Reason for choosing Genbook Looked at other options of different companies but I felt Genbook was the perfect fit for me. I’m not ever going to out grow it... but it’s growing my business Review Source Response from Genbook December 11, 2019 Hi Joyce, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team KF Karen F. Transformational Intuitive Life Coach Health, Wellness and Fitness Used the software for: 2+ years ### "A Great Entrepreneurial Tool " August 18, 2020 5.0 I am very pleased with this service, I am glad I chose Genbook to start with. Pros I appreciate Genbook for a few reasons, after the initial set up it is smooth sailing! Any issues that I did have they were very responsive. I appreciate the review process for my clients and also when clients book an appointment, they receive confirmation email with all details that they would need to know. It is so easy for me to manage, update and continue to use. Cons I would like an option for class registration in certain time slots, so multiple bookings for the same spot. The confirmation email also needs to be re-formatted, when it comes in the links to change or cancel appts are on top of each other. Not much I can say I do not like. :) Reason for choosing Genbook The reviews on line and the REVIEW process itself! A great tool to help grow my business. I am moving to a new website platform and still, I will not let go of Genbook. I just linked it to my site. Review Source Response from Genbook August 31, 2020 Hi Karen, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team hB hal B. owner Consumer Services Used the software for: 2+ years ### "good but could improve" December 4, 2019 4.0 genbook has been fantastic.the only major issue is when the service goes down i have no way to see my appointments, so IF you know it is going down for updates or whatever. auto email me the weeks calendar we are in so i dont loose business Pros it has most all of the fields i need for my type of business Cons the inability to have more then one contact phone number MANY of my customers want to give more then one number and it is relegated to the notes section and cant be clicked on mobile. ALSO an additional field for whatever we want to enter would be great !!! if you make it generic text or numbers or whatever we want. then it could be great for all types of users ALSO it would be nice to set up an auto reminder by text to what ever number WE choose. for example if i am handling the appointments today i want the text for example 30 minutes prior to the appointment. let me pick who gets it and how far in advance i get it. and if i want it at all Review Source Response from Genbook December 9, 2019 Hi Hal, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team KF Kara F. Physical Therapist, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Genbook long time user" December 9, 2019 5.0 Excellent experience. Pros I love the ease of use and set up of Genbook. I've been using it for about 6 years now and it has improved significantly over that time in terms of features. They really listen to their community and work to bring the features that we are asking for. I love the new wait list feature as I am often booked weeks out and it gives my clients a way to be on a wait list other than me trying to remember who's on the cancellation list! I also love the reminders (as do my clients) as a result I rarely get no-shows or people forgetting their appointment times. The app is also great when I'm on the go! Cons My only complaint is that with multiple users it would be nice to customize everything (such as lead time) to each practitioner as my studio has a few kinds of practitioners that all have different needs. Reason for choosing Genbook Price point, service, features. Review Source Response from Genbook December 16, 2019 Hi Kara, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team MC Marlene C. Consultant Professional Training & Coaching Used the software for: 2+ years ### "easy to use" December 9, 2019 5.0 My experience has been positive. Add the option to book classes and workshops and you will have a customer for life. Pros What I like best about Genbook is it's ease of use and the fact that it's so reliable. I can't recall a time in the 10+ years I have been using it where I have had issues. The reviews collection and display is invaluable to me because my online reviews are responsible for most of my first time clients. Cons What I like least about this software is the lack of diversity it offers in types of bookings. I have to use another software to book workshops and classes and since I offer a variety of services it would be handy if I could schedule certain types of appointments that would be only available on specific dates. It's expensive. If it weren't for the reviews I would have already left for a cheaper option. Reason for choosing Genbook The reviews feature. Review Source Response from Genbook December 12, 2019 Hi Marlene, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team LM Laura M. Owner/Operator Consumer Services Used the software for: 2+ years ### "How Genbook Grew My Business" December 13, 2019 5.0 My business is built around client appointments. In 2011 I was looking for online booking software to help assist clients in booking their own appointments at their own convenience. It also had to be able to capture credit card information securely to eliminate no-show clients. And it also had to work within the parameters of my unique business model. Genbook came highly recommended from a fellow service provider, so I took the leap of faith and never looked back. Not only did Genbook do everything they said they would, they made the user experience quick and easy. I was able to grow my business simply by having online booking available, because Genbook captures real client reviews and posts them. Since then, Genbook has listened to customer feedback and added more features to consistently improve their program, while keeping the pricing stable. Pros Ability to customize services, easy for service provider to launch and use, stability of platform, ease of end customer use, security of end customer information. Cons Sometimes changes are made that are not communicated in advance. Review Source Response from Genbook December 19, 2019 Hi Laura, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team ES Elizabeth S. Founder/Owner/Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent scheduling software for growing multi-practice wellness center" August 15, 2018 5.0 Pros Ease of use and fairly intuitive, even for non-tech savvy massage therapists. Phone app is excellent for booking and schedule changes. Individual practitioner's can manage their own schedules. Clients frequently comment on how easy it is for them to book on line. You can specify whether a client has to pay before booking (great for no-shows who owe ) or you can block certain clients (great for creepers). Customer service is very responsive. The analytics feature is extremely useful for generating real-time business data. The client database is easy to import/export; great for marketing. You can customize any and all services, including buffers, color coding, etc. Great for a business that is expanding - we've gone from 3 practitioners to 12 in less than two years, and it has met our needs quite well. Pricing is very competitive. Cons Some glitches: when a client cancels a session, it's "ghost" still shows up in individual therapist's Google calendar. Can't manage room use booking, only therapist booking. When you delete a therapist (i.e. they no longer work at the center) their calendar and bookings are not preserved so you have to leave therapist on list for at least 3 months after they leave to manage that information. The "lightning bolt" instant-booking discount feature is great to generate bookings but I wish it could be limited to certain therapists instead of applied to the whole practice. Review Source MM Maureen M. Feldenkrais Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Very happy customer" December 12, 2019 5.0 I have been very happy with the responsiveness of their customer service team. The reason I joined, 8 years ago, was that their web site said that they wanted to have "the best customer service in the industry." That sold me. I am a one-woman business and cannot afford to waste time with poor customer service. Pros I am very happy with this product. I like that the online display only shows available times. That keeps the display clean and augments my privacy. (I have seen other products where the online display shows the entire day's outlook. Ick!) Cons I am sorry they raised the price! It used to be $20/month and now $39. I am interested in only the scheduling side of this product. I am not happy as they promote enhanced features, because they will likely raise the price. I already do my credit card payments else (with Square, another great service) Please keep a "basic" service with a low price. Reason for choosing Genbook See above -- goal to provide best customer service in the industry Review Source Response from Genbook December 18, 2019 Hi Maureen, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team CJ Carl J. Owner Consumer Services Used the software for: 2+ years ### "Easy to use scheduler" December 13, 2019 5.0 Genbook does what I need it to do well. Having many good customer reviews has greatly helped grow my business over the years, and Genbook makes writing a review easy for them. Pros Genbook is easy to use on the desktop and mobile versions. I am a one-person company and do most of the scheduling myself after talking to customers. Customers also book services through a link on my web site, Yelp, or Facebook. They find the process easy and quick. Genbook automatically asks customers for a review the day after their service and this has resulted in hundreds of 5-star reviews for my company over several years. Cons My customer database can be searched by name, email or phone number, but not by address. This would be a helpful feature to have. Review Source Response from Genbook December 19, 2019 Hi Carl, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team GT Glen T. Business owner/ Board certified massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Genbook rocks!" December 5, 2019 5.0 I started my business in 2011 and took a leap of faith at the time by using Genbook since they were still a new company. They have not disappointed me at all. In 8 years, I've never been double booked or had any issues that affected my company in a negative way because of it. My clients are always talking about how easy the system is to use and how they all love the reminders and online access to their bookings. It's great for clients to be able to change or alter their bookings if need be without getting involved. Overall, I have enjoyed my experience with Genbook and my company has thrived because of this software. Pros I love the ease of the set up, the user friendliness for my clients, the booking reminders and customer review mail outs, the ability to not be double booked, the mobile app for bookings on the go and the overall user experience. Cons The things that I was slightly annoyed with have been fixed or updated and I currently enjoy the complete booking system. Review Source Response from Genbook December 11, 2019 Hi Glen, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team CH CaraSue H. Owner Consumer Services Used the software for: 2+ years ### "Have been a loyal user for over 8 years." December 3, 2019 4.0 Genbook is a great tool for busy individuals. I love that my clients can schedule, with ease, 24/7. I have been a loyal client for over 8 years with very little hiccups. I do wish that contact with the user would be done when there is an interruption so that we could be aware. I also think the price increase is steep, increasing 100% since my start with them. It would be nice if loyal customers were given a benefit of price cuts. Overall I am very pleased and will continue. Pros The ease for myself and my clients. Being able to jump online and book immediately at their convenience is perfect for most. Cons Service interruptions with no notification that it is down. Price increase is hefty. Some areas lack notification to user. Review Source Response from Genbook December 8, 2019 Hi CaraSue, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team cS cori S. doctor Alternative Medicine Used the software for: 2+ years ### "Highly recommend!" December 10, 2019 5.0 Overall, a great experience. Pros Genbook has helped me as a solo practitioner run my business more efficiently. Online scheduling allows for patients to check availability, receive reminders and change their appointments easily. I also like the follow-up and reviews feature. For the price, customer service and ease of use, this is a great product. Cons Occasionally, my patients find it difficult to change their appointment. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Genbook Cost and ease. Review Source Response from Genbook December 17, 2019 Hi Cori, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.