# Page 10 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220430/Genbook/reviews

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Genbook

4.7 (277)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Genbook

## Showing most helpful reviews

Showing 226-250 of 277 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NE

Nancy E.  
Director  
Education Management  
Used the software for: 2+ years

### "I have been using Genbook since 2011. Easy to set up, clean front face, highly reliable, inexpensive"

March 6, 2018

5.0

Thanks to this program we were able to start our tutoring program. At the time could not afford, nor did we want the complicated features of the big name programs out there. We are grateful for the opportunity it afforded us.

Pros

The customers almost never have any problem signing in for appointments and since 2011, I can only remember 1 time the system was down. The cost cannot be beat. We have 70 individuals who are providing services and appointments can be scheduled by clients 24/7. Their analytics tool is very good.

Review Source

JF

Jeff F.  
General manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product"

August 15, 2018

4.0

We’ve been with them for years and keep coming back because it’s so easy for patients to use.

Pros

Our clinic likes genbooks. It’s easy to use and has great functionality. The reviews are great too. If they would get multiple location functionality, they would hit it out of the Park. One thing I like is that their development team has always responded to reasonable suggestions.

Cons

They do need multiple locations and they say it’s on the radar screen.

Review Source

AG

Amy G.  
Owner/doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Scheduling ease!"

April 3, 2019

5.0

Pros

Genbook is a brilliants system. I just acquired a business that has used Genbook for almost 10 years. In fact, I used to work at this same business years ago and I am actually the one who implemented this system there in the first place! The recurring appointments are my favorite feature as our business relies heavily on that.

Cons

Genbook doesn’t allow overlapping appointments which is the main reason why it doesn’t work for part of my business.

Review Source

Response from Genbook

April 4, 2019

Hi Amy, Thanks so much for your review and feedback. An 'original Genbooker', the business has been with us nearly since our beginning! We sincerely appreciate your loyalty in continuing to choose Genbook, and look forward to supporting you and Solutions Alternative Healthcare into the future. When it comes to overlapping appointments, we may have some solutions to help with that. Feel free to reach out to our Support team about 'Double Booking' and 'Split Appointments' any time at (844) 388-3447. Happy Genbooking!

RL

RANDALL L.  
Owner  
Internet  
Used the software for: I used a free trial

### "Harass me constantly"

July 15, 2021

1.0

I don't like being harassed by a company when I simply want to try out their software. It is unprofessional and annoying!

Pros

Nothing. Clunky, dated, a pain to learn... not intuitive at all!

Cons

I was harassed from the moment I signed up by phone calls and emails, constantly! Sometimes 2-3 times a day. Somebody in marketing should be fired.

Alternatives considered

[Zenbooker](https://www.capterra.com/p/171455/Zenbooker/)

Reason for choosing Genbook

I didn't

Review Source

RA

Ron A.  
Field Agent  
Insurance  
Used the software for: 1-2 years

### "Genbook Experience"

December 3, 2019

4.0

Pros

Ease of use for a customer to book and/or reschedule an appointment.

Cons

The ease for the administrator to book appointments or block out times on my calendar.

Review Source

Response from Genbook

December 6, 2019

Hi Ron, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

MT

Miranda T.  
Stylist  
Cosmetics  
Used the software for: 2+ years

### "Happy hairstylist"

December 3, 2019

5.0

Pros

It is easy to use, they automatically send reminders, and inexpensive to use.

Cons

Nothing. I use the basic account, and very satisfied

Review Source

Response from Genbook

December 9, 2019

Hi Miranda, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

PC

Philip C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Absolutely the best"

August 15, 2018

5.0

It has freed up so much time I used to spend on the phone scheduling appointments.

Pros

The software is very user friendly. My patients love being able to schedule an appointment at their convenience. Genbook saves me so much time. I wouldn't be without it.

Cons

I have no complaints about genbook. I can't think of anything that would make it better.

Review Source

SR

Steven R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best scheduling software around!"

January 4, 2019

5.0

Pros

This software is extremely user and admin friendly. Implementing it made a huge difference in numbers of bookings, and the appointment reminders have reduced no-shows. Reviews with google integration also make reputation management a snap.

Cons

There was a bit of a price jump recently, but this service pays for itself.

Review Source

MR

Michelle R.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Made my life easier "

September 14, 2020

5.0

It has been seamless. My life is less stressful and more organized since I shared my link with clients. I have more time to focus on my craft.

Pros

I like the control I have over my schedule. The app is easy to use.

Cons

I like everything about this application.

Review Source

Response from Genbook

September 21, 2020

Hi Michelle, This review made our day! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VR

Verified Reviewer  
Business & Non-Profit Consultant  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Easy to Use Software Making My Life Easier"

January 28, 2019

4.0

Pros

From initial installation/implementation Genbook was easy to work with. The design/aesthetic is easy to use, clean and self-explanatory. As a small business owner, this has made my day to day significantly easier/more seamless. Happy that I do not have to worry about making reminder calls to customers.

Cons

I have no complaints about the software. It has freed up so much time!

Review Source

LV

Liza V.  
Adm Asst.  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Genbook Review - Aug. 10, 2018"

August 10, 2018

5.0

Perfect.

Pros

The software is very useful to us with regards to clients requesting for appointments, rescheduling, monitoring the history of their meetings with the business mentors.

Cons

SCORE has 3 offices. You only allow (2) notifications of the appointments to clients to confirm their appointments.

Review Source

AL

Amanda L.  
Psychotherapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Makes my business run! "

February 10, 2017

5.0

I love the eases of Genbook and their customer services is superb! I'm always amazed on quickly they get back to me. I love that it auto-requests customers to review the business and now I have over 65 five star reviews to display on my website!

Pros

How user friendly it is and the fast customer service.

Cons

I wish I could send review requests manually.

Review Source

AS

Ashley S.  
Owner  
  
Used the software for: 2+ years

### "I used genbook for almost 5 years before I decided to switch platforms "

March 21, 2018

5.0

Pros

Genbook is so easy to use for both the company and customer. I chose genbook because at the time was the only company to offer and app for Apple and Android users.

Cons

Cost is not reasonable for a small company. They lack many features that should be included for the price that you pay.

Review Source

LC

Lora C.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Updated Version"

October 8, 2018

2.0

Pros

The original was simple and worked well for our company. Suddenly I have been switched over to the new format and its a headache to be sure. No advance notice, and apparently its coming your way in a few weeks!! Enjoy!!

Cons

Everything. Makes a simple booking difficult and lengthy.

Review Source

BF

Benjamin F.  
President  
Alternative Medicine  
Used the software for: 2+ years

### "Best thing we did for our business."

August 15, 2018

5.0

We've had a good experience using Genbook. It allows our clients to book anytime they wish, and saves us time from having to do that at our office... reducing the amount of phone calls to our office.

Pros

Easy of use and automatic capture of customer reviews.

Cons

We are unable to book on 10 minute intervals.

Review Source

VR

Verified Reviewer  
Administrative Assistants  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy Peasy"

December 12, 2018

5.0

Pros

I have used Genbook multiple times when booking with my nail and lash lady , it is so easy to use and very straightforward.

Cons

I wish the set up was easier to navigate through when trying to find places that use genbook

Review Source

CF

Cynthia F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Price increased too often with no additional services "

November 12, 2020

3.0

Pros

It was easy to set up and add to website

Cons

The price increased 3 times in 1 year and no additional services were added

Review Source

Response from Genbook

November 19, 2020

Hi Cynthia, Whilst we appreciate you taking the time to leave a review, our product has changed dramatically since you were a customer of Genbook, 3 years ago. I have asked one of my coworkers to reach out to you to explain in more detail. In the meantime, it would be appreciated if you please remove your review as it displays untrue statements about Genbook. Warmly, Cass on behalf of the Genbook team

RW

Ross W.  
Owner/Stylist  
Consumer Services  
Used the software for: 2+ years

### "Easy as it gets!"

August 10, 2018

5.0

I've been a client for 7 or 8 years. Can't recommend it enough!

Pros

Love the intuitive nature of this site. It takes the work out of your appointment book.

Cons

I would like to be able to customize clients pricing and time requirements based on individual clients.

Review Source

VH

Volker H.  
CEO  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Best Value for Money -Easy to Use Booking App"

August 20, 2018

4.0

We have significantly reduced time we have to spend over the phone

Pros

Price and simplicity and it really fit for our business model!

Cons

they are good at listening to suggestions....but it would be great it they were implemented a bit sooner some times

Review Source

LB

Laura B.  
owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best tool I use for my business!"

February 1, 2017

5.0

Using Genbook has been the single best thing I've done for my business. I'm always hearing from customers how they love being able to book online, instead of playing phone tag.

Pros

easy to use, collects customer reviews which helps attract more customers

Cons

I wish appointments that I book from the app myself will also get notifications. Currently, you only get notifications from appointments booked on the website.

Review Source

MD

Marci D.  
Owner/LE  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Been with Genbook for a long time."

August 15, 2018

3.0

Pros

Simple system Easy viewing Love the guest’s reminder Happy to have credit card capture

Cons

Unfortunately, goes down far too often Customer information tab very s-l-ow Not quick to reply to suggestions for improvement

Review Source

Jon B.  
Owner,  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "GenBook is amazing!"

December 4, 2018

5.0

Great!

Pros

The ease-of-use, for client and practitioner, the customer service and functionality is great! I put off using schedule software for 12 years, due to confusion and complexity, in my practice. I’m so glad I chose GenBook .

Cons

Using Stripe payment as the payment processor

Review Source

DC

Daniel C.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "It just works"

August 14, 2018

5.0

Pros

They are constantly making improvements and I can tell they are a company that cares about their customers and putting out a great product.

Cons

Cost and the fact that it works too well so I’m busy. Lol

Review Source

Amy B.  
  
  
Used the software for: 2+ years

### "null"

March 21, 2017

4.0

Review Source

VA

Vijay A.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Good SAAS software for large organisations"

July 19, 2019

4.0

Scheduling, Marketing, Customer Experience, Staff Organization, Resource Planning, Inventory Management

Pros

very organised and each feature is quite deep for support large organisations.

Cons

Pricing is not suitable for smaller organization

Reason for choosing Genbook

During our evaluation we could not shortlist it as it is not for smaller organisations. Also the pricing is quite on the higher side compared to other options.

Review Source

Response from Genbook

July 30, 2019

Hi Vijay, Thank you for your review - we really appreciate your feedback! Did you know over 70% of our customers are owner operators with less than 2 employees? Most are solo operators, so if you would like to try us again, we would love to have you back on board! Many thanks again, The Genbook Team

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