# Page 11 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220430/Genbook/reviews

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Genbook

4.7 (277)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Genbook

## Showing most helpful reviews

Showing 251-275 of 277 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Martin P.  
Owner  
  
Used the software for: 2+ years

### "Great simple software that is becoming more convoluted and pricey."

December 7, 2017

3.0

Pros

What attracted me to it was it simple, robust and affordable features. Once you start with them you lose everything (all client information and history) if you decide to use move to another software.

Cons

They have continual added features and useless marketing tools that convoluted and increased it's complexity while ignoring basic bugs and simple features that needed to be addressed. In addition to the fact that they have doubled their monthly fees a month over a few years.

Review Source

MM

Michael M.  
owner/therapist  
  
Used the software for: 6-12 months

### "Great way for clients to schedule ahead and saves me time in the office"

September 6, 2017

5.0

It has provided more scheduling options for my clients and I can make easier adjustment to my calendar compared to old software I used.

Pros

I like all of the reminder options and ease of use for my clients. I also get notifications when new clients schedule, and can set time constraints on when someone can schedule or cancel an appt.

Cons

There have been a couple of times when I did not get notified of a client scheduling, which unfortunately caused me to miss an appt.

Review Source

RA

Robert A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Better Than Playing Phone Tag"

December 13, 2019

5.0

Nobody answers their phone now a days and so this is the best way to stay in contact with customers. It allows me to post my link in many places on the web.

Pros

It is easy to use and a great way for customers to get me for support when needed. I love to have 24 hour advance notice by email of phone appointments for the next day.

Cons

Nothing I can think about. It is easy to learn how to use it and easy to continue to offer customer support when needed.

Review Source

Response from Genbook

December 19, 2019

Hi Robert, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Sir B.  
  
  
Used the software for:

### "Simple, but too simple"

October 25, 2013

1.0

I used this for a couple of years and finally gave up. I liked the simplicity of it. I didn't like their customer service and most of all what I didn't like was the fact that you could NOT receive deposits so I DID have a lot of NO shows. Favourite about this bookingapp was the fact that customers could leave a review. Genbook staff's attitude got to me, because it promises less no-shows, but their claim was way off base.

Review Source

CG

Cathy G.  
  
  
Used the software for:

### "Know about bugs before you use this product"

November 7, 2014

2.0

I seldom write negative reviews, but having been a Genbook customer for over six years, I feel it's time to alert potential customers of a few of their downfalls. We use their services for a wellness center mainly offering massage and skin care. In general, I have been unhappy with their interest in fixing known bugs, such as sending clients confirmation and email reminders when they are set up as recurrent appointments. I have repeatedly brought up my concerns and been told they do not have any idea when they will fix the problem. They have known about the bug for well over a year. Our clients love the simplicity of Genbook. Generally speaking, their customer service is outstanding and the simple features they offer usually work well. If it were not for the fact that exporting important data collected after six years was impossible, I would change software. If you're considering using them, I would ask them for a list of known bugs and whichever ones are important to you, ask when they plan on fixing them.

Review Source

JH

Jack H.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Happy with Genbook"

May 4, 2021

5.0

Pros

Easy to use and clients can book appointments at their convenience. I like the confirmation email for the clients as well as the reminders.

Cons

I really haven't used the product long enough to judge any type of improvement.

Review Source

Response from Genbook

May 26, 2021

Hi Jack, We are so grateful for your kind words. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. Thank you again! Warmly, Cass on behalf of the Genbook team

BG

Ben G.  
Master Graduate Gemologist and Appraiser  
  
Used the software for:

### "We wouldn't (couldn't) do Business without Genbook!"

March 31, 2016

5.0

95% of our clients find us on the Internet and book appointments through Genbook. The ease of appointment setting helps us tremendously and frees up staff time for meetings with clients that would otherwise be spent on the phone setting appointments. But it is the client reviews that are most valuable to us. We always ask "what made you come to us" and the client responses is "the reviews!" It has been easy to link to our website and Facebook pages too. Genbook customer service has been responsive - usually within 24 hours and we have had no major glitches. It just works quietly on our behalf in the background. We especially like the automatic email reminders and notifications to us and to the client. 5 stars all around!

Review Source

RB

Raul B.  
Fiancial Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Easy scheduling"

January 9, 2019

5.0

Pros

Genbook is a gem! Scheduling is easy and color coordinated so easy to identify. Clients are able to request their appointment times and it makes my life so much easier. Another perk of this program is that clients also receive text messages for reminders.

Cons

Sometimes the program wouldn't update fast enough but I believe that had something to do with our wifi service.

Review Source

EM

Erin M.  
Owner  
  
Used the software for:

### "Easy and afforadable"

March 8, 2016

5.0

Phiz Spa appreciates the link for booking on our website AND social medias; the option for clients to write reviews that I find to be more valuable and accurate than any Yelp or online source that doesn't have a direct correlation to the actual REAL client, and it has been proven especially valuable to collect credit card info now that our business has grown and there has been more of a need to implement a cancellation/no show policy. I know Genbook is partly responsible for the growth of our business, making it so easy for our clients to book and making it affordable enough for me to not break the bank. Running a business is expensive. And everyone wants a piece of the pie.

Review Source

AC

Adelyn C.  
Student  
Education Management  
Used the software for: 2+ years

### "Mostly easy to use"

December 23, 2018

4.0

Pros

The steps taken to book appointments are rather simple and is visually easy to understand.

Cons

Sometimes there is too much text on one page and it can be difficult to navigate.

Review Source

VR

Verified Reviewer  
Front Office Manager  
Arts and Crafts  
Used the software for: Less than 6 months

### "Easy to book!"

April 29, 2019

5.0

I’ve used this software a lot with caribou’s businesses. I feel very confident with using it.

Pros

I like how easy it to book with this software and the search option is great when I don’t have the direct link.

Cons

I haven’t found any issues with software so far to report.

Review Source

Response from Genbook

April 30, 2019

Hi there, Thanks for your wonderful feedback. We're glad to know that you find the search and booking process easy, and that you feel confident with it! We're here if you need help with anything, Happy Genbooking!

CM

Carolyn M.  
Wellness Essence System Founder, Developer and Master Practitioner (Quantum Medicine)  
  
Used the software for:

### "Easy to use and did the Job"

June 9, 2018

4.0

Pros

I liked the ease of setting it up and of monitoring scheduled appointments. It was easy to make necessary changes for vacations etc.

Cons

The only thing would be that not all people are comfortable booking online .... No fault of the software though.

Review Source

LE

London E.  
Owner  
  
Used the software for:

### "I love Genbook."

February 6, 2014

5.0

We were playing so much phone tag with clients. Now clients can have access anytime to our schedule and can make their appointments in total privacy with more control over their options. I also love that clients can leave us notes for special requests. My client base has increased tremendously due to the advertising through Genbook. People are responding more, accurately putting in their information, and they are able to see what times are available. It is less time consuming and more productive, adding more time for me to focus on my clients.

Review Source

RR

Ruben R.  
Owner  
  
Used the software for:

### "Superior Service and Suppory"

March 3, 2016

5.0

Over the last 7 years, I have recommended Genbook to other business owners. Why? The ease of client interface, whether on the mobile app or Genbook website, and the ability to write clear descriptions, of the various massage modalities I offer, and the cost. It's a full-service 'virtual assistant' at an affordable price. Genbook brings a level of professionalism to my scheduling process. My clients also love the 'Offers' page, where they can purchase a discounted package, or session, and book immediately.

Review Source

DM

Denny M.  
Master barber and barbershop owner  
  
Used the software for:

### "Time management at it best"

March 3, 2016

5.0

6 or 7 years ago I stumbled over a website called Genbook. At the time I was working in the barbershop 7:30am to 2:00 am. Literally killing myself. Till I connected with free Genbook. But being the person that I am I just wasn't going to settle for less. So I paid into, (invested) in myself. And I can honestly one of the best investments I ha ever made. Now I work from 8am to 7:30pm. I'm no longer a slave to the rhythm. I get lunch breaks set aside times for meetings. GENBOOK I LOVE MY NEW LIFE.

Review Source

LN

Lars N.  
Owner  
  
Used the software for:

### "Easily manage schedules, services and staff 24/7"

March 23, 2016

5.0

Genbook provides a comprehensive way to easily manage the schedules and services for multiple staff members. It also allows patients to book an appointment on our website, social media pages and even the Genbook app, 24 hours a day! Another huge benefit is the seamlessly integrated review system. Genbook automatically prompts clients for reviews. This has allowed us to get hundreds of reviews in the the system, which in turn, brings in many new clients and helps build our business.

Review Source

LA

Lisa A.  
Owner  
  
Used the software for:

### "Genbook has been a blessing to my business! my business has grown by leaps and bounds."

March 23, 2016

5.0

I love genbook. It has allowed me to run my business without the hassle of answering phones, missing calls or appointments as a result of being busy. My guests can schedule appointments 24/7 with ease, get reminders and leave business reviews. The analytics, and other features allow me to get a broad scope of my day to day operation. Genbook gives my freedom to grow my business and give the guest ongoing access to my schedule. I recommend genbook to everyone.

Review Source

DC

Diane C.  
Owner  
  
Used the software for:

### "Fabulous"

March 9, 2016

5.0

Genbook has made my life at work easier. My clients know to go online and book their appointments, a few clicks and they are booked. I set back if they decide not to book it takes around 10 minutes to release the open space so someone else can book. With Genbook mobile app I can book, cancel and check my schedule wherever I am. I have very few phone calls due to Genbook online booking, I can not live without it.

Review Source

SD

Stephanie D.  
Acupuncturist, Small Business Owner  
  
Used the software for:

### "Easy and Reliable!"

March 30, 2016

4.0

Genbook has really helped me save time and become more efficient in booking and tracking patient payments. I love the reviews section, because it gives my patients the opportunity to share their experience in my office with the world at large, and this helps me get the word out about what I do. I wish the app was as smooth as the website, but I'm sure that will improve with time.

Review Source

AS

Ashley S.  
  
  
Used the software for:

### "Great product for the price!"

November 7, 2016

5.0

Since I started using Genbook, it has helped automate my practice. It is easy to setup, and easy to use. One of the best parts of using this program is that it integrates with my website as well as Facebook. It also automatically sends out email or text reminders. After the patient's visit, it sends them an email asking for honest reviews. That alone is worth the money!

Review Source

AV

Allyson V.  
  
  
Used the software for:

### "first service I tried and was easy to use"

January 24, 2015

4.0

Pros: Very clean, customizeable, user fiendly, helpful staff, clients love it, instant text message alerts cons: mobile version often will not load / work and has very limited options. I never tried out a lot of the services it includes such as credit card booking and notifications or staff scheduling so I can not review those aspects.

Review Source

CM

Charmonque M.  
Owner/Director/Instructor/Barber  
  
Used the software for:

### "Great Investment"

November 6, 2014

5.0

Genbook has made my career sky rocket! All of my clients love the convenience of having access to my work schedule. Self explanatory and all the features are great. Looking forward to continue doing business with Genbook.

Review Source

MN

Mariah N.  
Owner/LMT  
  
Used the software for:

### "Makes Everything Easier"

March 26, 2016

5.0

I love using genbook. It keeps me on track, on time and super organized. It also makes it simple and practical for my customers to schedule on their time. I recommend it to anyone looking for an online scheduling system.

Review Source

LH

Lisa H.  
Owner  
  
Used the software for:

### "We use it in our barbershop everyday"

March 29, 2016

5.0

Some of the best salon booking software out there and super easy to use too, customers always tell me how much they love my online appointment booking

Review Source

mS

michael S.  
Owner  
  
Used the software for:

### "I have had Genbook since I opened. It makes my business work"

March 2, 2016

5.0

Have had it since day 1. I know no difference. Flexible solution that continues to grow as we do

Review Source

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