# Page 3 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220430/Genbook/reviews --- Genbook 4.7 (277) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Genbook ## Showing most helpful reviews Showing 51-75 of 277 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FD Faith D. Owner/Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable Scheduling Software" December 13, 2019 4.0 Pros Over the 6+ years I have been using this software it has been consistently reliable and for the most part, easy to use by my clients, which is extremely important. When I started with them online scheduling was still not industry standard and clients loved being able to schedule at all hours, the confirmation and reminder emails, and I love eliminating all the back and forth emailing. As online scheduling has become the standard it is their helpful features like accessible customer support, collection of online reviews, and simple interface that have kept me loyal. Cons My biggest complaint is that they walk clients through scheduling in a slightly different order than I woud choose if I was fully customizing my own scheduling software. In addition, while I appreciate the new regular addition of new features, it sometimes feels as if they come out half-baked. For instance, the new waitlist function is helpful, but it is still missing functionality that would make it truly excellent and allow me to be almost fully hands-off with my waitlist. Review Source Response from Genbook December 19, 2019 Hi Faith, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team RS Rachael S. Massage Therapist Medical Practice Used the software for: 2+ years ### "Works well with Google" December 4, 2019 4.0 Pros There are a lot of scheduling programs out there, but Genbook's verified customer reviews boost my SEO and make me stand out in Google searches. Clients can book directly from Google, which means fewer clicks and fewer barriers to acquiring new bookings. Cons Unfortunately, there is no medical charting system integrated with the system. There's no easy way to track packages, except using the notes section in a customer profile. Users cannot exempt any services from the optimizer discounts. Users cannot make it optional for customers to pre-pay for services - it's either required or not. The desktop version of Genbook Book Now button and the customer interface look outdated. Reason for choosing Genbook Customer reviews and Google schedule integration Review Source Response from Genbook December 9, 2019 Hi Rachael, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team MW Maria W. Owner Medical Practice Used the software for: 2+ years ### "I love it and so do my clients!" November 23, 2021 5.0 Pros When you're a solo practitioner, you are chief cook and bottle washer. So having Genbook available to my clients to book their appointment directly is a time saver, and a new customer saver. I cannot always get to the phone and I don't miss new clients when they can book directly online. The other nice thing is the customer review integration. They are easily accessed via a browser search, which again, helps me win new customers. Cons There are occasional outages. This is true for just about any online service. I am happy to say the outages are few and far between. Review Source BL Brant L. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Product" December 13, 2019 5.0 My experience with Genbook has been fantastic. It takes scheduling and following up with patients out of my hands. Everything is done automatically. Patients love it. Genbook fits seamlessly with my version of a low stress chiropractic office. It's a big part of accomplishing my vision. Pros The ability of my patients to be able to schedule using an app versus a web browser has been huge. Everybody is on their smart phones and it's much easier to navigate using apps. Cons I can't change the scheduling lead time of each individual service. Some services I want to allow people to schedule immediately. Some I don't. Genbook is currently set to only allow an overall lead time for all services. Review Source Response from Genbook December 19, 2019 Hi Brant, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team VR Verified Reviewer Director Hospital & Health Care Used the software for: 2+ years ### "Best Virtual Secretary Ever!" December 4, 2019 5.0 Saves time with scheduling and phone tag. Clients can book and review sessions on their own which makes our team focus on the important part, service. Pros The ease of use both for myself and customers. Cons Wish I could turn on accepting new customers/not accepting new customers for my employees, otherwise anyone can book with them even when they dont want new clients Review Source Response from Genbook December 9, 2019 Hi there, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team Anne G. Salon owner/stylist Health, Wellness and Fitness Used the software for: 2+ years ### "Client for Over a Decade " September 16, 2020 5.0 It’s pretty easy and simple to use Pros Genbook is reliable and keeps up with the industry needs. It is very intuitive and simple to use. Cons The app often advertises my competing businesses before my business. I feel like this practice needs to be more egalitarian Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Review Source Response from Genbook September 22, 2020 Hi Anne, Thank you for taking the time to leave us this amazing review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team NN Norma N. LMT/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use and clean user interface" February 3, 2021 4.0 Pros I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful! Cons I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing. Reason for choosing Genbook Genbook had more features and hands heal EHR was more "clunky" and not user friendly Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Genbook had more options than when I managed an online calendar manually Review Source Response from Genbook February 9, 2021 Hi Norma, We really appreciate you taking the time to leave us this amazing review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team KG Kim G. Naturopathic Doctor Alternative Medicine Used the software for: 2+ years ### "Just what I wanted" December 10, 2019 5.0 Overall my experience has been positive and I have been happy with it/ Pros The auto review request feature has made it really easy to collect reviews and they show up in a google search for my company. It would be wonderful if somehow this feature could integrate posting a review to multiple locations besides just on genbook Cons For awhile it didn’t have multiple clinic locations but it finally does. Also, that it doesn’t really integrate well with my other platforms. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source Response from Genbook December 16, 2019 Hi Kim, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team LN Laura N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product, Easy to use, Helpful Customer Service" July 26, 2021 5.0 I have used this software for over 10 years. I love the way the company keeps evolving and adding features, as well as notifying us when they do. I also find customer service easy to talk to and helpful when I need them. Pros I like that every time I have had an issue the customer service department is quick to respond. They are very helpful and always check in after to make sure the issue was resolved. Cons It is challenging to separate out notifications by employee, also challenging to navigate using 2 treatment rooms. There is no group event (yoga class) option. Review Source NF Natasha F. Salon Owner Cosmetics Used the software for: 2+ years ### "Thoroughly enjoy using Genbook" December 15, 2019 5.0 I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving. Pros I like that this software is always updating and ensuring that we're able to use it with ease. Cons My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase). Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Genbook At the time, Genbook had more features than Vagaro. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Cost Review Source Response from Genbook December 19, 2019 Hi Natasha, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team LM Lynn M. Massage Therapist, Clinical, Hypnotherapist Reiki Master Health, Wellness and Fitness Used the software for: 2+ years ### "Genbook review" December 13, 2019 5.0 I been with genbook for years. Loyal customer. No complaints. Pros Easy for me to use, and my clients love it, simple easy for them to use and understand the software. Love the customer. Talk to Someone personally over the phone, any issues. Not tech savvy. Nice someone who. Is patience with questions. Cons Love to be able to provide service for workshop bookings and retreats. For when I teach classes. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Genbook I been with genbook before there was square. I use alsquare for my payment process. Review Source Response from Genbook December 19, 2019 Hi Lynn, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team RG Renee G. Owner Consumer Services Used the software for: 2+ years ### "Great Tool for Small Businesses " December 9, 2019 5.0 This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business. Pros I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers. Cons I wish we had an option to add photos to services. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Genbook It’s was clean and easy to use for clients. The simplicity was attractive for the booking process. Review Source Response from Genbook December 12, 2019 Hi Renee, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team JT Jared T. Owner/Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Solid Scheduling Software" December 10, 2019 4.0 Overall, I have had a very good experience with Genbook. It has been a good solution for us to schedule several doctors, two massage therapists, and a hyperbaric chamber. Pros I like that I can schedule patients from any computer and from my phone. It is simple to use once set up properly. I love that it will send out reminders before appointments. I love that I can have a button to direct people from my website and other sites to schedule. Cons It is not as easy as I would like to set up various services. In fairness, I don't know how it could be made simpler but it seems like it could be. It has been buggy a few times in the past which is frustrating when you can't even look at the schedule. Reason for choosing Genbook I chose Genbook because it was a good value and had the options that I needed. Review Source Response from Genbook December 17, 2019 Hi Jared, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team BV Barbara V. Owner/Stylist Consumer Services Used the software for: 2+ years ### "Crucial tool" December 13, 2019 5.0 Genbook has been a crucial tool that I use daily. I love that it is easy to use for both me and clients. It saves me so much time as I cant really talk on the phone as I am working so the fact that clients can book online, get reminders and reschedule themselves if needed, has made it much easier on me. Pros Easy to use. I can store and access client formulas from that days appointment. Genbook was easy to integrate into my current website. Cons The ability for clients to book multiple services at the same time wasn't available until recently. Would like to be able to add a stylist at the price for an individual as there are many free appointment apps for individuals, although I have stuck with Genbook. Review Source Response from Genbook December 19, 2019 Hi Barbara, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team CI Charlotte I. Owner Education Management Used the software for: 2+ years ### "Dependable and easy system!" December 9, 2019 5.0 Genbook has been instrumental in managing my business. I always refer it when I can. Pros Genbook is instrumental to my business and helps me to manage calendars between my clients, employees and personal schedule. I am seamlessly able to utilize all tools provided by Genbook and it's system. I am new to the Waiting List feature and am looking forward to using it. My clients are also able to book their own appointments, which is something many have noted (in person) as an advantage to my business. Cons The Genbook Manager app is not as seamless as the desktop site, which is a downfall for me, as I like to use my phone. I also wish there was an iPad friendly version of the app. Review Source Response from Genbook December 16, 2019 Hi Charlotte, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team SB Sheila B. President Medical Practice Used the software for: 2+ years ### "Really happy." December 13, 2019 5.0 Very Good. I get great feedback from customers that we have an online scheduler that doesn't require them to have an app or a login/password. I love this too. Pros All the bell's and whistles. Ease of use. Lots of options for various operators. Client reminders. Cons What the client sees on their side is cumbersome looking. Would like Genbook to use Square for deposits rather that Stripe. Needs more space for service descriptions. Reason for choosing Genbook It has the most options for details like numerous operators, lots of ways to set up the menu of services, ways to block staff, etc. Review Source Response from Genbook December 19, 2019 Hi Sheila, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team AB Amanda B. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "If you book appointments- don’t do business without Genbook!" December 9, 2019 5.0 Pros The ease of use and access for my clients to book appointments anytime from anywhere. Also, I appreciate the automatic appointment reminders as well as review requests. Genbook saves me time and money and benefits my clients as much as it benefits my business. Cons Sometimes it can be confusing/ complicated when a client may book with a variation on their name (or using a nickname v. full name) and I’m not able to merge them into one customer file. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Review Source Response from Genbook December 16, 2019 Hi Amanda, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team WB Warren B. Owner. Professional Counselor Mental Health Care Used the software for: 2+ years ### "Growing nicely " December 9, 2019 4.0 Overall I have been pleased. Customer service has always been very fast! Pros The ability to give clients the direct link to my calendar. I also love the review option, especially now that it's connected to Google. Text reminders have also been a great addition. Cons The inability to add European/international phone numbers. Clients being asked to submit a review too often and the app not recognizing clients who have already submitted a review. The app also does not always update properly on phones. Reason for choosing Genbook Price point seemed fair for what I was needing. My main requirement was client reminders. Review Source Response from Genbook December 16, 2019 Hi Warren, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team RP RYAN P. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Grow your Business!" December 17, 2019 5.0 The biggest benefit is the ability to book appointments when I'm not available to answer/return calls. If I'm with a client, at the movies, asleep, whenever I cannot be reached, my clients always have access to my schedule online. Pros Convenience. Ease of use. Clients able to book appointments without contacting me directly. Cons Maybe a text option for appointment reminders? But I also assume that will cost more to provide. Reason for choosing Genbook I used genbook as a client of another spa. It was simple and easy. I've been using Genbook for 3+ years now and have no complaints. Review Source Response from Genbook December 19, 2019 Hi Ryan, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I wanted to address your request for a text feature and let you know that I have shared this with our support team who will respond to you. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to reach out via support@genbook.com. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team BF Beth F. General Manager Education Management Used the software for: 2+ years ### "Tour Booking" December 12, 2019 5.0 It has been a huge step in reducing "paperwork" as we track our appointments and tours. There was a learning curve at first and many customers still called in to book there tours, but over time and with better placement on our website, the phone calls are diminishing in regards to setting tours, which saves us time! Pros I love that I can make notes after each appointment, including if the appointment no showed. I like that I can click directly on the calendar date to set the day or time as away quickly if something comes up! Cons I would like to be able to access my customer info in a spreadsheet form so that I could print mailing labels if I wanted to mail them about an upcoming registration. Review Source Response from Genbook December 18, 2019 Hi Beth, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team AL Alex L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Years of Genbook Satisfaction" December 3, 2019 5.0 I've been very happy overall with Genbook and the features they offer. I appreciate that they continually try to make changes to simplify things and increase usability. It is a tremendous asset to my business to have Genbook! Pros I really appreciate how easy Genbook is for my patients to book and manage appointments. The recent "waitlist" option has been a wonderful addition as well and it saves me time in callbacks and trying to fit others in when another person cancels. The many features and great customer service are why I have stayed with this service for years. Cons I think the interface is a bit outdated from what patients see to schedule an appointment. Review Source Response from Genbook December 6, 2019 Hi Alex, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team SC Shannon C. Master Electrologist Health, Wellness and Fitness Used the software for: 2+ years ### "I wish Genbook still existed, it was the best. " May 24, 2022 5.0 Overall it was absolutely perfect for my client based business. Whether I had employees or not. Pros Online booking is the only way I do business. I do not have time for phone calls and Genbook eliminated the need. Kept client records for 13+ years, integrated with Square perfectly, easy to block off or add time to any given appointment or day, waitlist was incredibly easy for my clients to use, clients could easily manage their own appointments. The bonuses go on, but overall it was an excellent software. So bummed when they were bought out by the awful Booksy. Cons That it no longer exists and they chose a very poor substitution, Booksy. Review Source DS Diana S. LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Life Saver" December 4, 2019 5.0 Customer Service is always quick to resolve any and all issues that may arise. I have been using Genbook for at least the last 10 years. I would never switch to another product. Im happy where I am and I'm excited about whatever new products they may come up with in the future! Pros The ease of setting up your business in the beginning was a breeze. Anytime I need to make a price change or create a new service it is as simple as 1, 2, 3. But I love that my clients can schedule ANY time they want and I can receive their feedback via Genbook Reviews which are easily accessible via Google. Cons I can't think of anything off the top of my head. 😁 Reason for choosing Genbook When I initially signed up I saw an ad in the ABMP massage magazine. I have never regretted my decision. Review Source Response from Genbook December 9, 2019 Hi Diana, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team SP Susan P. Owner Alternative Medicine Used the software for: 2+ years ### "My clients love Genbook!" December 9, 2019 5.0 Pros Genbook is so easy to set up and easy to change and easy for my clients to use which is most important. They love being able to schedule an appointment whenever the mood strikes, at 10pm or 3am. I love waking up each morning and seeing my schedule fill up and not having to return phone calls. Cons I love the review section but I think the should be sent out more often to clients that have been with me for awhile - A lot of my practice is preventative medicine and I don't want my clients to have the pressure of filling out a review after just the first session. Review Source Response from Genbook December 16, 2019 Hi Susan, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team LM LJ M. Owner Alternative Medicine Used the software for: 2+ years ### "It’s a good product" December 17, 2019 4.0 I like it... nothing is perfect and it has paid for itself. Pros The convenience of the clients scheduling themselves. Cons It can be glitchy... you think it was saved and it was not I would like to show a picture of the building and office door in my info... Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Genbook At the time- square was unreliable Review Source Response from Genbook December 19, 2019 Hi LJ, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I wanted to address the picture upload and let you know that I have shared this with our support team who will respond to you. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to reach out via support@genbook.com. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team Similar Products Featured