# Page 5 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220430/Genbook/reviews

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Genbook

4.7 (277)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Genbook

## Showing most helpful reviews

Showing 101-125 of 277 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

Kristi H.  
L. Ac.  
Alternative Medicine  
Used the software for: 2+ years

### "HIGHLY RECOMMEND GENBOOK"

December 17, 2019

5.0

It's so easy for patients to book and do reviews. Your customer service has always been excellent.

Pros

This is easy for me to use and for my patients to use. I love the reviews feature. It was easy to merge with my website and works well for newsletters with constant contact, though not with mail chimp.

Cons

What I do not like and haven't seen a change in is that there is no way for the business owner to respond to the reviews. I feel this is an important and overlooked by Genbook feature.

Review Source

Response from Genbook

December 19, 2019

Hi Kristi, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

EP

Elise P.  
massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Life Saver"

December 9, 2019

5.0

people book without having to connect with me. i have had to deal with more than a few technical issues over the years. that part gets tricky, as I really rely on this service as my daily calendar.

Pros

it travels with me so i never lose a booking.

Cons

I really could use more color options to differentiate my time slots.

Reason for choosing Genbook

i did the 30 day free trial and decided it fit my needs as a sole practitioner. I love the reviews that people can see on a Google search.

Review Source

Response from Genbook

December 16, 2019

Hi Elise, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

MS

Mark S.  
Broker  
Retail  
Used the software for: 2+ years

### "Long Time User"

December 3, 2019

5.0

Does what it's supposed to do, keeps appointments organised.

Pros

Easy to use. Easily accessible to all staff members.

Cons

Internal bookings do not send email notifications. If a staff member schedules an appointment the only way I would know is to check my schedule. Not all features are needed for my business so I feel like we are paying for some unneeded features.

Reason for choosing Genbook

Genbook was free when we initially began using it.

Review Source

Response from Genbook

December 8, 2019

Hi Mark, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JX

Julie X.  
Senior Implementation Specialist  
Telecommunications  
Used the software for: 2+ years

### "Great software"

December 12, 2019

4.0

I like Genbook and don't know what my team would do without it. Genbook support has been awesome resolving issues in a timely manner.

Pros

I love that the software is very user friendly. It has all the necessary slots to provide the information you need to schedule each appointment. I like how there are email reminders to let you know that you have appointments assigned to you.

Cons

Cons are that the software times out a lot. Therefore, if you are idle for a while you'll have to refresh in order to update or view appointments. Besides that the application is pretty solid.

Review Source

Response from Genbook

December 18, 2019

Hi Julie, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AM

Amanda M.  
owner/registered massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use system with exceptional responsive support"

September 14, 2020

5.0

Very pleased and would recommend this product

Pros

The software is user friendly, with great support from the Genbook team. Our business has shown a definite positive impact from using Genbook with asubstantial decrease in missed appointments.

Cons

There are very very occasional errs, People receive wrong time on their reminders

Reason for choosing Genbook

layout of Genbook was what we were looking for, ease of use and support

Review Source

Response from Genbook

September 21, 2020

Hi Amanda, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for addressing the calendar time difference issue that our upstream provider, Google, addressed and fixed. It turned out to be a system update on Google's side and we're assured it has been fixed. You shouldn't be seeing any errors like this again, and please don't hesitate to reach out to us via phone or email if you have any additional feedback! We take it very seriously. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

NM

Nicole M.  
Esthetician/Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Value"

March 25, 2021

5.0

Great product for booking and price.

Pros

The reviews and easy for clients and providers.

Cons

Retail, wish it could track retail inventory

Reason for choosing Genbook

Had esthetician discount and highly recommend from other estis

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Too glitchy

Review Source

Response from Genbook

March 29, 2021

Hi Nicole, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JV

Janette V.  
Transformational Coach  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Scheduling Software "

December 4, 2019

5.0

I love waking up and seeing new appointments that were scheduled while I was asleep.

Pros

I love that it’s very user friendly, and my 140+ five star reviews show up when people google my business. I like that when I’m at an event I can schedule appoints easily from my phone.

Cons

I honestly can’t think of anything. I’ve used it for eight years and love it!

Reason for choosing Genbook

It was too long ago to remember.

Review Source

Response from Genbook

December 9, 2019

Hi Janette, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VH

Valerie H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Needs more marketing features "

December 4, 2019

3.0

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Review Source

Response from Genbook

March 4, 2021

Hi Valerie, Thanks for sharing your review with us and the community. I wanted to update my response as we now have more marketing features in our product, as you would have seen! Would you mind updating your review to reflect this? Warmly, Cass on behalf of the Genbook team

GP

Genevieve P.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent booking system"

September 5, 2020

5.0

Every time I need help figuring something out, the support team gets back to me right away and their suggestions always work. The team outline easy to follow instructions and I'm always in the know about upcoming changes or new features.

Pros

I love the ease of booking a client in or have the client book themselves in.

Cons

I would love for the online calendar to be bigger and easier to read. It's also very difficult to distinguish between days still available to book and those that are not.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Genbook

Price for a similar product that offers just about the same features.

Review Source

Response from Genbook

September 16, 2020

Hi Genevieve, Thank you for taking the time to leave us this amazing review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AC

Araceli C.  
Owner/Esthetician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great booking software"

December 3, 2019

5.0

Pros

Has a professional appearance. Has great features.

Cons

I really would like genbook to make it easier for clients to book multiple services. They get a bit confused on how to. When I rebook them I would like to be able to book multiple services instead of having to create another appointment.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Better quality with genbook

Review Source

Response from Genbook

December 8, 2019

Hi Araceli, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

RS

Rick S.  
Owner / Director  
Sports  
Used the software for: 2+ years

### "A useful alternative to the typical booking software "

December 3, 2019

4.0

No problem Per se

Pros

In the golf space booking software is dominated by two companies. They are cumbersome, limited and use this is not the case here. Genbook is a fresh alternative that allows the end consumer ease of use and intuitive solutions.

Cons

The backend could be easier to navigate especially from a mobile platform

Reason for choosing Genbook

Recommended by a few sources

Review Source

Response from Genbook

December 8, 2019

Hi Rick, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

KB

Katrina B.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Excellent Booking Software"

December 4, 2019

5.0

Time management has been the number one thing that Genbook has really fixed for our business, but the analytical and customer list is so nice to have.

Pros

I love the ease of the software for use by multiple users under one business. Genbook has consistently upgraded their system for ease of use and added new options continually, options that us business owners have asked for and more. Genbook has been an amazing time and money saver in our business.

Cons

The occasional down time is real hard, but they have been quick to email with times and apologize.

Review Source

Response from Genbook

December 9, 2019

Hi Katrina, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Majera M.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Best Decision for my Practice"

August 16, 2018

5.0

Pros

Set-up is very user friendly and seamless. The back end is easy to train employees on, and the front end user experience is well-designed. Online booking has been the best decision I've ever made for my medical practice.

Cons

Genbook used to have a feature where you could create specials and online offers with a link for purchase. For some reason they discontinued this feature. Now I have to pay for another software to be able to offer online purchases.

Review Source

MG

Marilu G.  
Owner  
Printing  
Used the software for: 2+ years

### "Genbook changed the way I was doing business"

December 12, 2019

5.0

Pros

Beautiful and easy-to-use interface and the constant updates that keep improving the experience.

Cons

iCalendar doesn't update automatically when a change or cancellation occurs. Can't make any changes to the appointment once it's imported into iCal

Reason for choosing Genbook

Honestly, good design. It looked like the owners of Genbook cared about the product. The devil was in the details :)

Review Source

Response from Genbook

December 18, 2019

Hi Marilu, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SK

Sadie K.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Online at any hour"

July 17, 2019

5.0

Very useful tool. A value for the cost.

Pros

Scheduling in real time. Cuts down on phone calls. Nice email/text reminders for appointments.

Cons

Some technical issues at times. People getting appt reminders for appointments they did not make. Other technical problems with slow service. Blocked or off line times showing as online (has happened only occasionally).

Alternatives considered

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)

Reason for choosing Genbook

Liked the options. And number of users.

Review Source

Response from Genbook

July 19, 2019

Hi Sadie, From all of us at Genbook - we just want to thank you so much for taking the time to review us. We constantly try to minimise any of the unnecessary distractions that limit our customers from achieving their greatest results. Thank you for choosing Genbook, we really appreciate it! Warmly, The Genbook Team

SV

Steven V.  
Professional Barber  
Apparel & Fashion  
Used the software for: 2+ years

### "Great App"

December 9, 2019

5.0

Genbook is great overall. The customer service is prompt and app works well.

Pros

Always have easy access to appointments and customers info. Customers can also book from the app aswell!

Cons

Sometimes the app will have temporary freezes and doesn’t work. When clients are in different time zones it throws their time off and cause them to be late. Doesn’t send enough reminders. pricey for one person

Review Source

Response from Genbook

December 12, 2019

Hi Steven, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

BG

Brenda G.  
Owner/Operator  
Consumer Services  
Used the software for: 2+ years

### "Best Thing I Did In My Business"

December 3, 2019

4.0

This system allowed me to free up a lot of time on administrative tasks and now I have more time to actually spend with my clients and in my own personal life.

Pros

It allows clients to freely schedule, cancel, change their appointments on their time without me needing to be available.

Cons

That the credit card processing has to go through their service when in the past I could see the number and manually enter it into my own system.

Reason for choosing Genbook

Price

Review Source

Response from Genbook

December 8, 2019

Hi Brenda, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

TA

Tabassum A.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Long time user"

December 9, 2019

5.0

Pros

Synced with google, live schedule, credit card processing

Cons

Reviews are attached to Genbook, credit card saved for one time use, no EHR option

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Genbook

Cost

Review Source

Response from Genbook

December 16, 2019

Hi Tabassum, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SE

Staci E.  
Professional Braider  
Retail  
Used the software for: 2+ years

### "Genbook is Excellent ! "

September 8, 2020

5.0

Genbook is a easy friendly app to have for your growing clientele. My clients always praise on how quick and simple the booking process is all due to Genbook! It is also for affordable for a small business and has different options to upgrade as your business grows. Modish Braidings recommend this app any day!

Pros

Genbook is a easy friendly app to have for your growing clientele. It is also for affordable for a small business and has different options to upgrade as your business grows.

Cons

Our company love Genbook! There is nothing to say against this company app.

Reason for choosing Genbook

Genbook is very accessible and friendly to operate.

Review Source

Response from Genbook

September 17, 2020

Hi Staci, We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

jF

jennifer F.  
owner  
Alternative Medicine  
Used the software for: 2+ years

### "better than a secretary"

December 12, 2019

5.0

Have been using Genbook almost 6 years. It has been awesome!

Pros

The software does the work so I don't have to. Patients can book and manage their own appointments 24/7 at their leisure... it links to my website.. automatic confirmations and reminders... the new waitlist option is awesome

Cons

would like an easier way to check on and print out a patients future appointments

Review Source

Response from Genbook

December 18, 2019

Hi Jennifer, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

CB

Cathy B.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use "

December 4, 2019

5.0

It has been very helpful to my transition to computer and tech based booking.

Pros

I'm not tech savvy. When I started phones were still plugged in the wall. Booking appointments using Genbook is easy. It's like they thought of almost everything. I can online chat or call a real person if I have a question. My clients like the email reminder feature and it has reduced missed appointments. I was able to seamlessly incorporate the software into my website.

Cons

I can't change the cost of services if I need to for specific clients. I don't want to add a new service, I just want to have the flexibility to change the price listed.

Reason for choosing Genbook

Positive reviews from Massage Magazine.

Review Source

Response from Genbook

December 9, 2019

Hi Cathy, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

PS

Priscilla S.  
Owner professional pet grooming salon  
Consumer Services  
Used the software for: 2+ years

### "This groomer loves genbook"

December 9, 2019

5.0

I spend alot less time on the phone which gives me more time to concentrate on my clients.

Pros

Ease of use both for myself and my clients. I like the ability to customize it easily for my business needs.

Cons

Some of the customizing options are not accessibly via the mobile app. The new waitlist feature does not notify me when a client puts themselves on the waitlist.

Review Source

Response from Genbook

December 12, 2019

Hi Priscilla, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

KN

Karin N.  
Licensed Acupuncturist  
Alternative Medicine  
Used the software for: 2+ years

### "We Love Genbook!"

January 3, 2020

5.0

Genbook is frequently making updates and improvements and are responsive to suggested changes.

Pros

It saves me so much time, and my clients love that they can schedule with me at any hour of the day

Cons

Multiple practitioners have to either have set appointment times or an open schedule, I would love to have both.

Reason for choosing Genbook

It came highly recommended from a trusted colleague.

Review Source

Response from Genbook

January 6, 2020

Hi Karin, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JS

Jodee S.  
Manicurist  
Arts and Crafts  
Used the software for: 6-12 months

### "Genbook is great"

December 3, 2019

5.0

I have time to work with clients instead of scheduling endless phone calls.

Pros

The ease of use by clients & administrators. The automated review system makes getting reviews seamless & very valuable to see reviews automatically when a client searches your business.

Cons

It needs integrated with Square. As Swipe takes too long to get into your bank account.

Reason for choosing Genbook

The functionality of requesting and receiving client reviews.

Switched from

[Setmore](https://www.capterra.com/p/122035/SetMore/)

Google integration and the review process.

Review Source

Response from Genbook

December 8, 2019

Hi Jodee, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JB

Juliet B.  
Owner/Esthetician  
Cosmetics  
Used the software for: 2+ years

### "Makes life easier"

December 3, 2019

5.0

I have been using Genbook for almost 4 years and it’s been a lifesaver. Easy to use and convenient. I couldn’t live with out it.

Pros

I love that my clients can go online and schedule. I love the reminder feature because it saves me and my clients time and energy.

Cons

I wish I didn’t have to and input my clients emails separately to send out specials or last-minute openings.

Review Source

Response from Genbook

December 8, 2019

Hi Juliet, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

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