# Page 6 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220430/Genbook/reviews

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Genbook

4.7 (277)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Genbook

## Showing most helpful reviews

Showing 126-150 of 277 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Julene M.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Genbook saves my valuable time"

June 9, 2020

5.0

Genbook has saved my valuable time and allows my customers to schedule whenever and wherever it is convenient for them. It has allowed me to get back to my original love - grooming dogs, not scheduling customers.

Pros

Ease of use for myself and my customers. Anyone can follow the easy instructions and prompts.

Cons

There needs to be a notification other than just email if someone cancels. I'd appreciate a text, the same as when someone schedules.

Review Source

Response from Genbook

June 18, 2020

Hi Julene, We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

RJ

Rodrigo J.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Genbook Review"

December 9, 2019

4.0

Overall the software does the job. The price is a little more than I would like to spend, as it keeps going up year after year. It can run a little slow at times but the features of patient reminders is a big plus.

Pros

The features included like appointment confirmation and reminders.

Cons

The software seems to run slow when trying to load information and the price.

Review Source

Response from Genbook

December 16, 2019

Hi Rodrigo, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

lS

liz S.  
Structural Integration Bodywork and Supervision  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Genbook helped me grow my business"

December 4, 2019

5.0

I have been using Genbook for many years and have had great customer service and ease using the software.

Pros

Scheduling is easy for my customers which is great, and the option to collect testimonials have been instrumental in the growth of my practice.

Cons

If my clients don't keep their confirmation then they can't cancel online.

Review Source

Response from Genbook

December 9, 2019

Hi Liz, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VH

Veronica H.  
Stylist/ barber  
Consumer Services  
Used the software for: 2+ years

### "Genbook User since 2015"

September 14, 2020

5.0

Love it. That’s why I continue to use it.

Pros

How simple & easy it was to set up. Use & friendly user. Love how you can edit pretty much everything on here. Genbook is great, always developing lore ways to simplify but still keeping it a great booking system over all.

Cons

Least things I like. It’s gotten better, but used to be not being able to block a user from booking if they canceled over a period of time over & over.

Reason for choosing Genbook

It was recommended to me. Tried the 30 day trial & it was a good price at the time.

Review Source

Response from Genbook

September 21, 2020

Hi Veronica, Thank you so much for taking the time to leave us this wonderful review and thank you for being such a valued Genbook user for many years! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

TH

Thomas H.  
Massage therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Early adopter"

December 3, 2019

4.0

Pros

This software has served me well. Although there have been glitches now and then, the overall product has saved me a lot of time. I would like to see an option to restrict bookings to clients already on my list.

Cons

Nothing comes to mind, except I would appreciate a response to my request below.

Review Source

Response from Genbook

December 8, 2019

Hi Thomas, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AL

April L.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Small business easy and affordable "

December 3, 2019

4.0

It’s been good so far. Price point is right.

Pros

Easy to use. The online availability feature is nice. Control of schedule is great. Review send outs are a nice touch.

Cons

It does not sync with my software that I use for my business. Genesis. Currently I have to go back and forth to put clients appointments in.

Review Source

Response from Genbook

December 6, 2019

Hi April, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SM

Sally M.  
Licensed Electrologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Investment"

December 17, 2019

5.0

As we are unable to answer the phone while working with clients, having the clients being able to book themselves has saved so much time. The ability to post reviews has grown our business tremendously. Clients constantly say how much they appreciate their ability to access our book anytime of day.

Pros

There are so many things I like about this software. It is such a time saver and money saver. I love the fact that there are always new additions to update the program, making it easier to do my job.

Cons

The time it takes for the customer list to populate.

Review Source

Response from Genbook

December 19, 2019

Hi Sally, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

DS

Denise S.  
Licensed clinical social worker  
Mental Health Care  
Used the software for: 2+ years

### "Useful."

December 4, 2019

4.0

It helps keep me structured and organized. My clients love their appointment reminders.

Pros

My clients really appreciate their appointment reminders. It helps reduce missed or forgotten appointments.

Cons

Periodically, it seems to freeze or have problems where you can't add to or change your schedule. Genbook usually resolves the issue within a day and does a good job of communicating that they are actively addressing the problem.

Review Source

Response from Genbook

December 9, 2019

Hi Denise, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

jC

julie C.  
Salon owner  
Cosmetics  
Used the software for: 1-2 years

### "Great online scheduling "

December 4, 2019

5.0

Great fit stylists and their customers

Pros

Easy to use, set up, and organize clients and appointments. Analytics are helpful too

Cons

There are some limitations for titling services/appts to be booked.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Genbook

Easy booking for clients and stylists

Review Source

Response from Genbook

December 9, 2019

Hi Julie, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

HH

Hannah H.  
Licenced massage therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Genbook is the way to go"

December 10, 2019

5.0

Pros

The easy scheduling, the appointment reminders it sends to my clients and the review requests.

Cons

It’s a little bit on the pricey side since there’s a few other softwares that’s very similar for free or a lot less expensive.

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Review Source

Response from Genbook

December 17, 2019

Hi Hannah, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

BN

Brad N.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Genbook built my business"

December 3, 2019

5.0

That customers can make their own appointments on their own without having to speak with one of our staff members.

Pros

Without question it is the reviews. Just about ALL of the new customers that come to me mention our reviews. Those reviews literally built our business

Cons

That the reviews don't upload to Google :(

Review Source

Response from Genbook

December 8, 2019

Hi Brad, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

NC

Nancy C.  
Owner  
Retail  
Used the software for: 2+ years

### "Organized bookings and customer contact"

August 20, 2020

5.0

problems solved when customers get email/text reminders of appointments/also love the reviews that are auto-generated

Pros

ease of booking on-line or thru other web-platforms / customers can book or we can easily book at desktop or phone app... has saved my business being able to be mobile/connected even when I'm not standing in my brick and mortar.

Cons

A lot of refreshing when using/sometimes data doesn't stick when we have to refresh. Also on the mobile app, would love a few tweaks there to be able to book easier/search customers

Review Source

Response from Genbook

August 26, 2020

Hi Nancy, Wow! This review means so much to us - thank you! We appreciate you sharing your opinion and I have shared this feedback with Chris and the team in product. We'll give you a call in a few days to learn more about the tweaks you'd like to see in the app. Warmly, Cass on behalf of Genbook

SF

Shelby F.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My review"

December 17, 2019

5.0

I loved the software. My business required more options

Pros

Ease of use, pricing, it met my initial needs of my business

Cons

Limited features that was industry specific

Review Source

Response from Genbook

December 19, 2019

Hi Shelby, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

LR

Lindsey R.  
owner  
Cosmetics  
Used the software for: 2+ years

### "AMAZING"

December 4, 2019

5.0

It's created more functionality.. better booking results..

Pros

I love how easy it is for my customers to book their appointments at their own lesiure.

Cons

I don't like that the app isnt more "esthetically" pleasing.

Reason for choosing Genbook

i loved the review aspect and how it popped up first on google

Review Source

Response from Genbook

December 9, 2019

Hi Lindsey, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

GG

Gabrielle G.  
scheduling/billling  
Hospital & Health Care  
Used the software for: 2+ years

### "Genbook -Old School dependable"

November 3, 2022

4.0

I have had a great relationship with Genbook -as a user, running analytics, altering services and the schedule -worked great!

Pros

Super easy, and especially if you have multiple providers. Really a good product and good app. Dependable too.

Cons

Can't do chart notes in it and that is a problem if you are a medical oriented massage therapist.

Review Source

AP

Angel P.  
Owner/Operator  
Alternative Medicine  
Used the software for: 2+ years

### "Excellent Service"

December 6, 2019

5.0

Genbook has been a boon to my business! So grateful for the ease of use, and excellent customer service. Five stars!

Pros

Ease of use. Makes things simple for me and my clients.

Cons

Minor issues/bigs could be fixed faster?

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing Genbook

Better service!

Review Source

Response from Genbook

December 9, 2019

Hi Angel, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

NC

Nina C.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent "

February 23, 2021

5.0

Time saver for me, makes me more professional and easy to book with for clients.

Pros

Easy to use, great app, great customer service, customers love it

Cons

Scheduling recurring appts if there are existing conflicts could be improved to save time.

Reason for choosing Genbook

Amta discount plus a colleague used genbook already and recommended.

Review Source

Response from Genbook

March 2, 2021

Hi Nina, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JK

Jeanette K.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good service"

December 3, 2019

5.0

I have been using these online service for over 5 yrs. ,there have been minor glitches throughout the years and they work fast at clearing it up.

Pros

I like the analytics, at a glance you can see how your business is doing.

Cons

That is does not notify you if a client has cancelled an appointment.

Review Source

Response from Genbook

December 6, 2019

Hi Jeanette, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

CP

Cat P.  
Owner/Esthetician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Software for a spa"

December 16, 2019

4.0

Pros

Easy to use on computer with booking, adding a not, making changes and blocking out time.

Cons

Wish we could add more services under one client instead of having to book one service at a time.

Review Source

Response from Genbook

December 19, 2019

Hi Cat, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AS

Amy S.  
Lactation Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent Scheduling Software"

December 9, 2019

5.0

Pros

Genbook makes it very easy for my clients to schedule an appointment with me. Because of Genbook I do not need to hire an administrative assistant. Genbook helps me attract new clients with my extensive 5-Star reviews that I've been collecting for several years.

Cons

There have been several times where the service goes down and I lose the ability for client bookings.

Review Source

Response from Genbook

December 12, 2019

Hi Amy, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

TB

Tery B.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "So easy to use!"

December 17, 2019

5.0

I spend alot less time on the phone making appointments. I leave instructions on my voicemail for online booking. In just a few minutes I get a notice of new appointment. It is wonderful.

Pros

I have used genbook for at least nine years. Several different companies I worked for used it then I used it in my own business. My customers love the online booking and the app. Great product.

Cons

It would only be better if it were free!

Review Source

Response from Genbook

December 19, 2019

Hi Tery, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

GS

Gaurav S.  
Senior Lecturer  
Education Management  
Used the software for: 2+ years

### "Ease of doing business"

December 10, 2019

4.0

I have been able to track my appointments very well. The ease of setting this up amazes me. The customer support is excellent.

Pros

The ease of sharing my availability for the appointments.

Cons

lack of 2-way integration between the primary calendar and genbook

Review Source

Response from Genbook

December 16, 2019

Hi Gaurav, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JM

Jamie M.  
Salon Owner  
Cosmetics  
Used the software for: 2+ years

### "Salon Owner "

December 10, 2019

4.0

Not having to book appointments and send reminders .

Pros

Fairly Easy to operate . Very few times where booking is unavailable.

Cons

Reminders are not always efficient . When setting up multiple users , different names for the same services had to be different.

Review Source

Response from Genbook

December 17, 2019

Hi Jamie, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AL

Allison L.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very Happy Customer"

December 10, 2019

5.0

I have loved Genbook since I started with them. I tried a couple other schedulers and they didn’t compare to Genbook.

Pros

Ease of setting it up and ease of use. For the price the functionality is amazing and they are constantly making improvements.

Cons

It was that you could only have one location but they recently added the ability to have multiple locations.

Reason for choosing Genbook

Same as above answer

Review Source

Response from Genbook

December 16, 2019

Hi Allison, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

jE

jenna E.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Amazing booking system "

December 3, 2019

5.0

Pros

I have used the software for almost 4 years. It’s very user-friendly. Clients like the ease of the booking

Cons

The only negative thing I have to say is I would like to be able to customize times for each of my employees per service.

Review Source

Response from Genbook

December 6, 2019

Hi Jenna, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

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